Customer Support Representative At Payjoy Mexico City jobs in Mexico City – Browse 1,158 openings on RoboApply Jobs
Customer Support Representative At Payjoy Mexico City jobs in Mexico City
Open roles matching “Customer Support Representative At Payjoy Mexico City” with location signals for Mexico City. 1,158 active listings on RoboApply Jobs.
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Customer Support Representative at PayJoy | Mexico City
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Experience Level
Entry Level
Qualifications
Qualifications:Strong communication skills in both English and Spanish. Experience in customer service or support roles preferred. Ability to handle customer inquiries effectively and efficiently. Empathy and a willingness to help customers solve their problems. Basic technical skills to navigate customer support platforms.
About the job
About PayJoy
PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability.
About the Role
The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.
About PayJoy
PayJoy is dedicated to transforming the financial landscape for underserved customers in emerging markets, empowering them with access to credit and financial opportunities through innovative technology.
About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.
About PayJoyAt PayJoy, we are driven by our mission to empower underserved customers in emerging markets, enabling them to achieve financial stability and success. Our innovative secured credit technology creates pathways for new customers to access the credit system. Through our point-of-sale financing and card offerings, we provide our customers with access to a modern and improved quality of life. PayJoy’s credit solutions also empower our customers to take advantage of opportunities as micro-entrepreneurs, while serving as a safety net during challenging times. With our advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025 and have established a solid foundation for sustainable profitability and growth.Role OverviewWe are seeking a dedicated Risk Manager to oversee the performance of one or more of PayJoy’s portfolios. This role involves leveraging our data warehouse to conduct comprehensive analyses, formulate policy recommendations, establish pricing strategies, and implement controls aimed at optimizing risk outcomes for our business initiatives and potential new markets.
Join Us as a Key Account Lead!At PayJoy, we are a mission-driven credit provider committed to empowering underserved customers in emerging markets to attain financial stability and achieve their dreams. Our innovative secured credit technology serves as a gateway for new customers to engage with the credit system. With PayJoy’s point-of-sale financing and card solutions, we enable customers to improve their quality of life and unlock opportunities as micro-entrepreneurs, while providing a safety net during challenging times. Utilizing advanced machine learning, data science, and anti-fraud AI, we proudly serve over 18 million customers as of 2025, ensuring sustainable growth and profitability.About the RoleAs the Key Account Lead, you will play a pivotal role in fostering, developing, and sustaining robust relationships with our key partners. Your focus will be on maximizing customer satisfaction while crafting strategic initiatives that drive account growth and profitability.
About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved customers in emerging markets. Our innovative secured credit technology serves as a gateway for new clients to access the credit system. Through PayJoy's point-of-sale financing and credit cards, our customers can enhance their quality of life and unlock opportunities as micro-entrepreneurs while having a safety net during challenging times. Employing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025, maintaining strong profitability for sustainable growth.Role OverviewAs a Senior Software Engineer, you will play a vital role in developing the technology behind our unique cell phone-locking system, implementing data-driven risk models to enhance our financial products, and creating internal tools and partner API integrations. Your responsibilities will also include ensuring the software's quality and functionality by writing clean, efficient code to guarantee system consistency and deliver an exceptional user experience.
About PayJoyAt PayJoy, we are dedicated to transforming financial access for underserved communities in emerging markets. Our innovative secured credit technology serves as a gateway for new customers to enter the credit system, facilitating a modern quality of life through point-of-sale financing and card offerings. By empowering our customers, we enable them to become micro-entrepreneurs and provide them with a safety net during challenging times. With over 18 million customers served and a commitment to sustainable growth, our cutting-edge machine learning, data science, and anti-fraud AI technologies are at the forefront of our mission.Role OverviewWe are seeking a dynamic Customer Support Manager to lead and optimize our Customer Support Area, ensuring maximum efficiency, productivity, and customer satisfaction while driving profitability. In this role, you will supervise daily operations and implement strategies that enhance customer experiences and support our organizational goals.
About PayJoyAt PayJoy, we are committed to empowering underserved communities in emerging markets with innovative credit solutions. Our unique technology facilitates secured credit, creating pathways for customers to integrate into the financial system. By providing point-of-sale financing and credit cards, we enhance our customers' quality of life and foster opportunities for aspiring micro-entrepreneurs. With advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025 while maintaining a robust profitability model for sustainable growth.Role OverviewWe are searching for a dynamic and experienced Talent Acquisition Partner to spearhead our full-cycle recruitment efforts. This role requires a proactive approach to sourcing diverse talent, with a focus on engineering and go-to-market roles that align with our high-growth objectives. The ideal candidate will possess a strong HR background, excelling in candidate screening, interviewing, and assessment.You will collaborate closely with department leaders, particularly in engineering and product, to fully understand their hiring needs and team dynamics. Your innovative sourcing strategies will attract a diverse pool of candidates, ensuring we build and maintain a robust talent pipeline. Ultimately, your contributions will be vital in attracting, hiring, and retaining top talent to support our ongoing growth.
About PayJoyAt PayJoy, we are driven by a mission to empower underserved communities in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a gateway for new customers to access the credit system. Through our point-of-sale financing and credit card solutions, we enhance our customers' quality of life, allowing them to embrace opportunities as micro-entrepreneurs while also providing a safety net in challenging times. By leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025, achieving robust profitability and sustainable growth.Role OverviewAs the Optimization Project Manager, you will be pivotal in shaping the strategic vision, roadmap, and performance of our self-service tools, such as Chatbots and IVR systems. This role transcends a purely technical focus; it emphasizes understanding user needs, articulating the product strategy, and ensuring that our automated support solutions offer an exceptional experience for both customers and clerks. You will oversee the complete product lifecycle, translating business requirements into impactful automated features that enhance efficiency and customer satisfaction.
Full-time|On-site|Mexico City, Mexico City, Mexico
Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.
Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.
Join us as a Customer Support Advocate at Hootsuite, where you will play a vital role in delivering exceptional service to our customers. Our ideal candidate will possess a positive attitude, a passion for helping others, and a comprehensive understanding of our products and processes. In this hybrid position, you will assist our self-service customers both remotely and in our Mexico City office, reporting directly to the Customer Support Team Lead.
Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.
About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.
About PayJoyAt PayJoy, we are committed to transforming the financial landscape for underserved communities in emerging markets. Our innovative secured credit technology serves as a gateway for new customers to enter the credit ecosystem. By offering point-of-sale financing and credit cards, we empower individuals to enhance their quality of life while facilitating opportunities for micro-entrepreneurship. Our advanced machine learning and anti-fraud AI solutions have allowed us to serve over 18 million customers by 2025, achieving profitability and sustainable growth.Role OverviewAs a Performance Marketing Partner, you will take charge of customer acquisition, lead generation, and revenue enhancement through strategic management of paid advertising campaigns on platforms such as Google Ads and Meta Ads (Facebook & Instagram). This role involves end-to-end execution, optimization, and performance tracking across all paid channels, collaborating closely with creative teams and P&L owners to ensure optimal budget utilization and continuous improvement across various audiences and markets.
Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.
Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.
Full-time|On-site|Mexico City, Mexico City, Mexico
FlexCar is experiencing rapid growth and we are seeking a dedicated Customer Support Specialist to join our team in Mexico City.Who We AreAt FlexCar, we are revolutionizing car leasing by offering flexible ownership solutions that are accessible to everyone. Our mission is to elevate the car leasing experience and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamWe are on the lookout for passionate, ambitious individuals ready to embark on an exciting career journey with a dynamic and professional team. If you are eager to kickstart your career with one of Europe’s most promising startups, we want you!Position OverviewAs a Customer Support Specialist, your primary responsibility will be to handle inbound calls from existing customers, providing them with accurate and detailed responses to their inquiries. This role involves liaising with both B2B and B2C clients, as well as our fleet team, ensuring effective communication regarding any potential issues.Additionally, you will need to act swiftly to resolve problems in alignment with our operational processes, all while delivering an exceptional customer experience.
Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.
AbbVie Inc. is looking for a Sales Representative focused on Oncology in Mexico City. This position centers on building relationships with healthcare professionals and promoting oncology treatments across the region. Role overview The Sales Representative will work closely with medical practitioners, providing information and support on AbbVie’s oncology products. The goal is to drive sales while ensuring that healthcare providers understand the benefits and applications of these therapies. Key responsibilities Engage with healthcare professionals to present and discuss oncology treatments Promote AbbVie’s oncology portfolio in Mexico City Educate medical practitioners about product features and clinical value Impact This role plays a part in supporting improved patient outcomes by ensuring that healthcare professionals have up-to-date knowledge of oncology treatment options.
About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved communities in emerging markets by facilitating their journey toward financial stability and success. Our innovative technology for secured credit acts as a gateway, enabling new customers to seamlessly enter the credit system. With PayJoy’s point-of-sale financing options and credit cards, customers gain access to enhanced living standards and the ability to thrive as micro-entrepreneurs. Furthermore, our credit solutions provide a safety net during challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025 while ensuring solid profitability for sustainable growth.Role OverviewAs the Senior Product Manager, you will play a crucial role in shaping and executing PayJoy’s marketing technology (MarTech) strategy. You will be responsible for developing scalable technology infrastructures that enhance customer acquisition, activation, and retention. This role includes managing integrations, overseeing customer communications and data workflows, leading the full lifecycle of MarTech initiatives, ensuring cross-departmental alignment in marketing, product, engineering, and operations, optimizing performance marketing infrastructure, and effectively communicating progress, risks, and impacts to senior leadership.
Join Our Team at PayJoyPayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.Role OverviewThe Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.
About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.
About PayJoyAt PayJoy, we are driven by our mission to empower underserved customers in emerging markets, enabling them to achieve financial stability and success. Our innovative secured credit technology creates pathways for new customers to access the credit system. Through our point-of-sale financing and card offerings, we provide our customers with access to a modern and improved quality of life. PayJoy’s credit solutions also empower our customers to take advantage of opportunities as micro-entrepreneurs, while serving as a safety net during challenging times. With our advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025 and have established a solid foundation for sustainable profitability and growth.Role OverviewWe are seeking a dedicated Risk Manager to oversee the performance of one or more of PayJoy’s portfolios. This role involves leveraging our data warehouse to conduct comprehensive analyses, formulate policy recommendations, establish pricing strategies, and implement controls aimed at optimizing risk outcomes for our business initiatives and potential new markets.
Join Us as a Key Account Lead!At PayJoy, we are a mission-driven credit provider committed to empowering underserved customers in emerging markets to attain financial stability and achieve their dreams. Our innovative secured credit technology serves as a gateway for new customers to engage with the credit system. With PayJoy’s point-of-sale financing and card solutions, we enable customers to improve their quality of life and unlock opportunities as micro-entrepreneurs, while providing a safety net during challenging times. Utilizing advanced machine learning, data science, and anti-fraud AI, we proudly serve over 18 million customers as of 2025, ensuring sustainable growth and profitability.About the RoleAs the Key Account Lead, you will play a pivotal role in fostering, developing, and sustaining robust relationships with our key partners. Your focus will be on maximizing customer satisfaction while crafting strategic initiatives that drive account growth and profitability.
About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved customers in emerging markets. Our innovative secured credit technology serves as a gateway for new clients to access the credit system. Through PayJoy's point-of-sale financing and credit cards, our customers can enhance their quality of life and unlock opportunities as micro-entrepreneurs while having a safety net during challenging times. Employing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025, maintaining strong profitability for sustainable growth.Role OverviewAs a Senior Software Engineer, you will play a vital role in developing the technology behind our unique cell phone-locking system, implementing data-driven risk models to enhance our financial products, and creating internal tools and partner API integrations. Your responsibilities will also include ensuring the software's quality and functionality by writing clean, efficient code to guarantee system consistency and deliver an exceptional user experience.
About PayJoyAt PayJoy, we are dedicated to transforming financial access for underserved communities in emerging markets. Our innovative secured credit technology serves as a gateway for new customers to enter the credit system, facilitating a modern quality of life through point-of-sale financing and card offerings. By empowering our customers, we enable them to become micro-entrepreneurs and provide them with a safety net during challenging times. With over 18 million customers served and a commitment to sustainable growth, our cutting-edge machine learning, data science, and anti-fraud AI technologies are at the forefront of our mission.Role OverviewWe are seeking a dynamic Customer Support Manager to lead and optimize our Customer Support Area, ensuring maximum efficiency, productivity, and customer satisfaction while driving profitability. In this role, you will supervise daily operations and implement strategies that enhance customer experiences and support our organizational goals.
About PayJoyAt PayJoy, we are committed to empowering underserved communities in emerging markets with innovative credit solutions. Our unique technology facilitates secured credit, creating pathways for customers to integrate into the financial system. By providing point-of-sale financing and credit cards, we enhance our customers' quality of life and foster opportunities for aspiring micro-entrepreneurs. With advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025 while maintaining a robust profitability model for sustainable growth.Role OverviewWe are searching for a dynamic and experienced Talent Acquisition Partner to spearhead our full-cycle recruitment efforts. This role requires a proactive approach to sourcing diverse talent, with a focus on engineering and go-to-market roles that align with our high-growth objectives. The ideal candidate will possess a strong HR background, excelling in candidate screening, interviewing, and assessment.You will collaborate closely with department leaders, particularly in engineering and product, to fully understand their hiring needs and team dynamics. Your innovative sourcing strategies will attract a diverse pool of candidates, ensuring we build and maintain a robust talent pipeline. Ultimately, your contributions will be vital in attracting, hiring, and retaining top talent to support our ongoing growth.
About PayJoyAt PayJoy, we are driven by a mission to empower underserved communities in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a gateway for new customers to access the credit system. Through our point-of-sale financing and credit card solutions, we enhance our customers' quality of life, allowing them to embrace opportunities as micro-entrepreneurs while also providing a safety net in challenging times. By leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025, achieving robust profitability and sustainable growth.Role OverviewAs the Optimization Project Manager, you will be pivotal in shaping the strategic vision, roadmap, and performance of our self-service tools, such as Chatbots and IVR systems. This role transcends a purely technical focus; it emphasizes understanding user needs, articulating the product strategy, and ensuring that our automated support solutions offer an exceptional experience for both customers and clerks. You will oversee the complete product lifecycle, translating business requirements into impactful automated features that enhance efficiency and customer satisfaction.
Full-time|On-site|Mexico City, Mexico City, Mexico
Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.
Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.
Join us as a Customer Support Advocate at Hootsuite, where you will play a vital role in delivering exceptional service to our customers. Our ideal candidate will possess a positive attitude, a passion for helping others, and a comprehensive understanding of our products and processes. In this hybrid position, you will assist our self-service customers both remotely and in our Mexico City office, reporting directly to the Customer Support Team Lead.
Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.
About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.
About PayJoyAt PayJoy, we are committed to transforming the financial landscape for underserved communities in emerging markets. Our innovative secured credit technology serves as a gateway for new customers to enter the credit ecosystem. By offering point-of-sale financing and credit cards, we empower individuals to enhance their quality of life while facilitating opportunities for micro-entrepreneurship. Our advanced machine learning and anti-fraud AI solutions have allowed us to serve over 18 million customers by 2025, achieving profitability and sustainable growth.Role OverviewAs a Performance Marketing Partner, you will take charge of customer acquisition, lead generation, and revenue enhancement through strategic management of paid advertising campaigns on platforms such as Google Ads and Meta Ads (Facebook & Instagram). This role involves end-to-end execution, optimization, and performance tracking across all paid channels, collaborating closely with creative teams and P&L owners to ensure optimal budget utilization and continuous improvement across various audiences and markets.
Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.
Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.
Full-time|On-site|Mexico City, Mexico City, Mexico
FlexCar is experiencing rapid growth and we are seeking a dedicated Customer Support Specialist to join our team in Mexico City.Who We AreAt FlexCar, we are revolutionizing car leasing by offering flexible ownership solutions that are accessible to everyone. Our mission is to elevate the car leasing experience and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamWe are on the lookout for passionate, ambitious individuals ready to embark on an exciting career journey with a dynamic and professional team. If you are eager to kickstart your career with one of Europe’s most promising startups, we want you!Position OverviewAs a Customer Support Specialist, your primary responsibility will be to handle inbound calls from existing customers, providing them with accurate and detailed responses to their inquiries. This role involves liaising with both B2B and B2C clients, as well as our fleet team, ensuring effective communication regarding any potential issues.Additionally, you will need to act swiftly to resolve problems in alignment with our operational processes, all while delivering an exceptional customer experience.
Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.
AbbVie Inc. is looking for a Sales Representative focused on Oncology in Mexico City. This position centers on building relationships with healthcare professionals and promoting oncology treatments across the region. Role overview The Sales Representative will work closely with medical practitioners, providing information and support on AbbVie’s oncology products. The goal is to drive sales while ensuring that healthcare providers understand the benefits and applications of these therapies. Key responsibilities Engage with healthcare professionals to present and discuss oncology treatments Promote AbbVie’s oncology portfolio in Mexico City Educate medical practitioners about product features and clinical value Impact This role plays a part in supporting improved patient outcomes by ensuring that healthcare professionals have up-to-date knowledge of oncology treatment options.
About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved communities in emerging markets by facilitating their journey toward financial stability and success. Our innovative technology for secured credit acts as a gateway, enabling new customers to seamlessly enter the credit system. With PayJoy’s point-of-sale financing options and credit cards, customers gain access to enhanced living standards and the ability to thrive as micro-entrepreneurs. Furthermore, our credit solutions provide a safety net during challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025 while ensuring solid profitability for sustainable growth.Role OverviewAs the Senior Product Manager, you will play a crucial role in shaping and executing PayJoy’s marketing technology (MarTech) strategy. You will be responsible for developing scalable technology infrastructures that enhance customer acquisition, activation, and retention. This role includes managing integrations, overseeing customer communications and data workflows, leading the full lifecycle of MarTech initiatives, ensuring cross-departmental alignment in marketing, product, engineering, and operations, optimizing performance marketing infrastructure, and effectively communicating progress, risks, and impacts to senior leadership.
Join Our Team at PayJoyPayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.Role OverviewThe Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.
Nov 27, 2025
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