Customer Success Manager

Role Overview Instructure is hiring a Customer Success Manager based in Mexico. This role focuses on helping clients reach their goals with Instructure’s educational technology products. Success in this position means building solid relationships, understanding each customer’s needs, and helping them use Instructure’s tools effectively. What You Will Do Develop and maintain strong connections with customers Learn about each client’s objectives and challenges Guide customers in using Instructure’s products to support their success

Cato Networks is looking for a Customer Success Manager based in Mexico City. The main focus of this position is to help clients maximize the value they receive from Cato's network security solutions. Key responsibilities Support customers as they use Cato's products and services Build and maintain strong client relationships Promote ongoing customer engagement with Cato's network security offerings Location This role is based in Mexico City, Mexico.

As a Customer Success Manager at Shiji Group, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective use of our solutions. You will act as a trusted advisor, guiding clients throughout their journey and driving product adoption.Your responsibilities will include managing client relationships, identifying opportunities for growth, and working collaboratively with cross-functional teams to deliver exceptional service and support. We are looking for an individual who is passionate about customer success and has a proven track record in fostering strong client relationships.

At Insider One, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Mexico City. Before diving into the specifics of the role, let us share a bit about who we are.About UsInsider One is the leading platform that empowers marketing and customer engagement teams with all the tools they need in one comprehensive solution. Our mission is to help our clients unlock their full potential and achieve unprecedented success.Founded with a vision to provide cutting-edge technologies and emerging channels to marketers globally, we have grown from a small team to over 1,500 professionals from more than 50 nationalities across 30 offices worldwide. Leveraging AI and our integrated Customer Data Platform (CDP), we unify data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry—a $500M Series E led by General Atlantic. Our investors include notable names such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies like Samsung, Nike, L’Oreal, and Nestlé.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns, Insider One is celebrated for its exceptional service and is the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. We invite you to explore our accolades and customer satisfaction through platforms such as Gartner.

Join our team as a Key Account Manager (Customer Success Manager) and take charge of nurturing relationships with our most strategic clients. Your role will be pivotal in ensuring their growth, product adoption, and sustained value generation. We are looking for a consultative profile with a strong business vision and strategic thinking, capable of making financially impactful decisions. This position merges executive management, commercial analysis, and cross-functional leadership in a dynamic and innovative environment.Key Responsibilities:Directly manage a portfolio of key accounts, ensuring retention, expansion, and client satisfaction.Identify and implement upsell and cross-sell opportunities, driving the adoption of new modules and services.Build and maintain strong relationships with C-level executives (CEOs, CIOs, CMOs) in healthcare institutions.Design and execute quarterly account plans, aligning operational and business objectives with client needs.Coordinate with Activation, Support, Product, and Technology teams to ensure impeccable service delivery.Lead Quarterly Business Reviews (QBRs) with strategic clients, showcasing results, adoption metrics, and next steps.Monitor critical metrics such as Net Revenue Retention (NRR), Monthly Recurring Revenue (MRR), and Net Promoter Score (NPS), proactively addressing churn signals.Represent the voice of the customer within the organization, influencing product roadmaps and improvement decisions.Conduct strategic field visits to strengthen relationships and identify new expansion opportunities.Qualifications:Over 5 years of experience managing strategic accounts in SaaS, HealthTech, or B2B enterprise environments.Experience with technology products in the healthcare sector (PACS, RIS, EMR, or similar).Proficient in analyzing commercial, contractual, and product adoption metrics.Demonstrated negotiation and executive communication skills.Advanced proficiency in Excel/Google Sheets, CRM (preferably HubSpot), and BI tools (Looker, Redash).Willingness to travel frequently within Mexico and meet clients in person.

About Us:Motive is dedicated to empowering professionals who manage physical operations by providing innovative tools to enhance safety, efficiency, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet expenditures through a unified platform. With cutting-edge AI technology, the Motive platform offers unparalleled visibility and control, significantly minimizing manual workloads by automating and simplifying processes.We proudly serve nearly 100,000 clients, ranging from Fortune 500 companies to small enterprises, across diverse sectors such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public services.To discover more, visit gomotive.com.Position Overview:As a Customer Success Manager for Mexico, you will report directly to the Director of Customer Success and serve as the primary representative of Motive to our clients in Mexico. Your primary responsibility will be to ensure that customers derive the promised value throughout their engagement. You will be accountable for managing customer relationships throughout their lifecycle. Additionally, you will collaborate closely with Implementation Consultants during rollouts and direct qualified leads to Account Executives to drive Motive's revenue growth.Key Responsibilities:Manage a portfolio of existing customers focusing on growth and renewals.Ensure consistent revenue retention and renewal across all accounts.Oversee customer adoption, training, and development of best practices.Maintain high levels of customer satisfaction and foster client relationships.Identify opportunities for customers to leverage the full capabilities of the Motive platform.Assist in troubleshooting and addressing Tier 2 product support issues.Engage with a high volume of communications via email, chat, and phone.Coordinate with the sales team and Implementation Consultants for a smooth transition.

The Customer Success Manager position at QAD Inc. centers on supporting clients throughout their experience with the company's solutions. This role is based in Mexico City and focuses on building and maintaining strong client relationships. Role overview Customer Success Managers work closely with clients to understand their needs and help them get the most out of QAD Inc.'s products. Acting as a trusted advisor, this role guides customers through each stage of their journey, aiming to increase satisfaction and encourage product adoption. Key responsibilities Develop and nurture relationships with clients to support their ongoing success Identify customer needs and recommend ways to maximize the value of QAD Inc. solutions Serve as a point of contact and advisor, helping customers navigate product features and usage Location This position is based in Mexico City.

Join Varicent as a Customer Success Manager in a pivotal role driving growth and ensuring our clients achieve maximum value from our solutions. As a remote position based in Mexico, you will be at the forefront of our customer engagement strategy, fostering strong relationships and facilitating product adoption.

About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.

About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.

Doctoralia connects millions of patients with healthcare specialists, aiming to make the medical experience more personal and efficient through technology. As a leader in SaaS solutions for the medical sector in Mexico and beyond, the company focuses on transforming clinical practice into a digital, patient-centered process. Role overview The Revenue Customer Success Specialist plays a central role in supporting healthcare specialists who use Doctoralia's platform. The main focus is on ensuring timely renewals of contracted services, which helps maintain financial stability and strong client relationships. This position also identifies upsell opportunities by analyzing client needs and offering tailored value propositions that fit each specialist's situation. What you will do Manage and secure on-time renewals for services contracted by specialists. Analyze client portfolios to identify upsell opportunities. Develop personalized recommendations to encourage additional service adoption. Support client retention and contribute to portfolio growth. What we are looking for Strategic and growth-oriented mindset. Ability to build strong relationships with clients. Comfort working with data and diagnostics to inform recommendations. Interest in the healthcare technology sector. This role is based in Mexico City.

The Customer Success Agent for the LATAM region plays a key role in supporting customers and ensuring their satisfaction. Based in Mexico City, this position centers on building strong relationships and responding to customer inquiries with care. What you will do Communicate directly with customers throughout Latin America Address questions and resolve concerns promptly Work to provide a positive experience and maintain ongoing relationships Who succeeds in this role Proactive problem-solvers who take initiative Strong communicators, both written and verbal People who enjoy helping others and building trust This role focuses on customer support and relationship management for Jobs for Humanity in the LATAM market.

Role Overview Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions. What You Will Do Work directly with clients to understand their needs and goals Support customers during onboarding, making sure they have a smooth start Encourage long-term partnerships by helping clients realize ongoing value from our products Promote customer satisfaction and retention through attentive service

SimplePractice creates software for health and wellness professionals, helping practitioners manage their businesses from training to licensure. The platform is designed to streamline administrative tasks, connect providers with new clients, and allow practitioners to dedicate more time to client care. Role overview The Customer Success Specialist is part of a team focused on supporting SimplePractice users. This hybrid position is based in Mexico City and is full-time and hourly (non-exempt). The role centers on helping practitioners and their clients, handling a variety of customer interactions across phone, chat, and email. Some weekends and evenings are required, especially during busy periods when overtime may be available. What you will do Respond to inbound questions about SimplePractice features via phone, chat, and email. Reply to all support emails within 60 minutes, aiming for faster response times when possible. Route specific support requests to the appropriate Customer Success team members. Offer live chat support during business hours. Arrange and join live screen-sharing sessions and phone calls with customers. Apply problem-solving skills to investigate and resolve complex customer issues. Identify patterns in support requests and proactively address recurring concerns. Escalate product-related issues to Technical Support Specialists as needed. Help support conversion goals by conducting onboarding calls with customers during their free trial. Work schedule This position requires flexibility to work outside traditional hours, including weekends and evenings, to provide timely support for customers throughout the week.

Join our dynamic team at Catapult Sports as a Customer Success Specialist. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative sports technology solutions. Your expertise will help drive customer satisfaction and retention, making you an essential part of our mission to enhance athletic performance.As a Customer Success Specialist, you will work closely with clients, providing guidance and support to help them maximize the value of our products. You will engage in proactive communication, identify potential issues, and collaborate with internal teams to deliver exceptional service.

Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.

About UsAt Leona, we are dedicated to revolutionizing healthcare access for everyone, whether it's patients, healthcare providers, or their families. Our mission is clear: to reshape how people engage with healthcare, ensuring that quality care is available to all, regardless of their location. We aspire to create an environment where patients feel empowered to manage their health proactively, while enabling doctors to concentrate on delivering exceptional care through innovative tools that reduce administrative burdens and enhance their quality of life.Our flagship product is an AI-driven platform that enhances Doctor-Patient communication via WhatsApp, functioning as a clinical assistant that automates non-urgent tasks, ensuring patients can reach their doctors anytime.With offices in San Francisco and Mexico City, our diverse team is comprised of experts from leading tech companies like Rappi, Uber, and Modern Fertility. Supported by prestigious investors such as General Catalyst and Accel, along with a remarkable list of angel investors, we are poised for significant growth.If you are eager to learn and thrive in a start-up environment, while making a meaningful impact, this opportunity is for you!

Doctoralia Mexico helps millions of patients connect with healthcare specialists through digital tools designed to improve clinical practice. As a major SaaS platform in Mexico and a recognized name in digital healthcare, the company works to make healthcare more efficient and focused on patient needs. Role overview The Onboarding Customer Success Specialist plays a key role in welcoming healthcare professionals to the Doctoralia platform. This position guides new users through their initial steps, builds trust, and helps them feel confident using Doctoralia’s digital solutions. The aim is to prepare each specialist for ongoing success and support the broader move toward digital healthcare. Main responsibilities Oversee the entire onboarding process for new clients, making sure they integrate smoothly and gain early confidence with the platform. Train and support healthcare professionals in using Doctoralia’s digital tools, tailoring sessions to each specialist’s needs. Identify areas for improvement during onboarding and recommend practical changes to enhance the user experience. Monitor each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Collaborate with Product and Support teams to share user feedback and help refine Doctoralia’s solutions. Requirements 1 to 2 years of experience in Customer Success or Account Management, managing a portfolio of 100-150 clients. Comfortable working in startup, marketing, or advertising environments. Ability to read and analyze data to improve campaign outcomes. Location This role is based in Mexico City.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.