Customer Service Bookkeeper (Remote)

Bookkeeping & Account ManagementEfficiently categorize transactions, perform account reconciliations, and uphold meticulous ledgers.Meticulously identify and rectify discrepancies with a keen eye for detail.Conduct comprehensive monthly financial reviews to guarantee that all client records are accurate and current.Client Support & CommunicationAct as the primary liaison for small business owners, providing essential guidance and support.Deliver empathetic, professional, and articulate communication through chat, email, and phone.Establish strong client relationships by translating financial information into easily understandable terms.Proactive Problem Solving & OwnershipDemonstrate initiative by proactively identifying and addressing client concerns.Own the complete client experience, ensuring satisfaction and fostering trust.Collaborate with internal teams using tools such as Bench App, Salesforce, and Slack to enhance service delivery.

Concord Servicing is a leading, full-service loan servicing company dedicated to providing compliant, flexible, and scalable portfolio servicing solutions tailored to the unique needs of loan originators, capital providers, and their customers across various asset classes. We pride ourselves on being service-focused and innovative thought leaders, utilizing proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts proactively collaborates with clients to enhance portfolio performance while maintaining competitive pricing.As an Inbound Customer Service Representative, you will play a crucial role in addressing incoming calls and reaching out to customers to provide timely information or solutions to their inquiries, adhering to established guidelines.Complete necessary paperwork or documentation to facilitate resolutions to customer inquiries promptly.Ensure compliance with all relevant laws and regulations during each interaction.Handle challenging customer situations with professionalism and composure.Assist operational teams with various tasks and projects as required.Adapt to changes effectively and manage additional responsibilities as assigned.

Role Overview QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step. What You Will Do Respond to customer inquiries and requests Deliver timely and accurate solutions to resolve issues Work to ensure each customer has a smooth, positive experience Impact This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

Join our dynamic team at QIMA as a Customer Service Coordinator, where you will be the frontline representative of our commitment to excellence in customer service. We are looking for an enthusiastic individual who is passionate about providing outstanding support to our clients. You will play a crucial role in ensuring customer satisfaction and facilitating effective communication between our clients and internal teams.Your responsibilities will include managing customer inquiries, resolving issues, and providing information about our services and products. If you thrive in a fast-paced environment and have a knack for problem-solving, we invite you to apply!

Role Overview Nubank is looking for a Customer Service Analyst in Mexico City. This role focuses on supporting customers and improving how the company delivers service. Expect to review customer interactions, spot patterns, and suggest ways to enhance support strategies. What You Will Do Analyze customer service interactions and feedback Identify trends in customer needs and issues Work with the team to recommend improvements to service processes About Nubank Nubank is a growing fintech company that prioritizes innovation and customer satisfaction.

Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.

IndustryCustomer Service and Client RelationsWork ArrangementFully RemoteJob TypeFull-timeWork ScheduleFull-time, with overlap with US working hoursLocations:Global Remote (PH, LATAM, EMEA)About Pearl TalentPearl Talent connects the top 1% of global candidates with leading startups in the US and EU. Our clients have collectively raised over $5 billion and are backed by prestigious investors like OpenAI, a16z, and Founders Fund. We seek ambitious candidates eager for long-term growth and promotion opportunities, often leading to roles in the US and EU.Discover our mission and values: WATCH HEREWhy Work with Us?At Pearl, we offer more than just a job; we provide a chance to engage with innovative founders from the US and EU. Our focus is on placing you in roles that foster growth, challenge you, and help you build a meaningful, long-lasting career.About Our ClientOur client is a rapidly expanding direct-to-consumer wellness and functional nutrition company dedicated to developing science-based products that streamline daily health routines. They prioritize exceptional customer experiences while scaling operations in a fast-paced e-commerce sector.Role OverviewThe Senior Customer Service Operations Manager will lead and enhance customer support operations for a thriving e-commerce business. This hands-on, player-coach position will start with direct ticket management and evolve into creating repeatable processes, AI workflows, and managing a small support team. The role involves close collaboration with founders and cross-functional teams to leverage customer insights for impactful business improvements. Ideal candidates are operationally savvy, empathetic, detail-oriented, and committed to providing outstanding customer experiences in a dynamic environment.Your ImpactOversee end-to-end customer support operations to enhance satisfaction and retention.Develop efficient processes that minimize manual tasks and ensure consistency across the team.Implement AI-assisted support to automate repetitive tasks and expedite resolutions.Work cross-functionally to extract insights that shape product, marketing, and retention strategies.Directly contribute to business outcomes through scalable, customer-centric operational improvements.

Join our dynamic team at Expeditors as a Customer Service Representative in Ground Transportation! In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their transportation needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and coordinate logistics to ensure smooth operations.

Role overview Domino's Pizza, Inc. is looking for a Customer Service Representative based in Mexico. This role acts as the main connection between customers and the store, focusing on order handling and ensuring a positive dining experience. Direct interaction with guests is a central part of the job, along with careful attention to details throughout each shift. What you will do Welcome customers and respond to questions about the menu Take orders accurately, both face-to-face and over the phone Handle customer concerns and resolve issues quickly Collaborate with team members to maintain efficient service Requirements Clear and effective communication skills Ability to address and solve problems as they arise Comfort working in a busy environment Friendly and helpful approach to customer service

To ensure seamless communication, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Disclaimer: This job description serves as a general overview. Specific responsibilities and tools will be discussed in detail during the final interview stage. Please apply based on your experience and location. We prioritize applicants who can excel in this role!*Applicants must be located in Mexico or LATAMBilingual Bookkeeper (Remote)At Wing, we are on an invigorating journey to redefine the future of work for companies across the globe! Our vision is to become the ultimate resource for organizations aiming to build exceptional teams while automating their operations.We are in search of a talented Bilingual Bookkeeper to join our dynamic team!Key Responsibilities:1. Oversee contracts and agreements with various stakeholders, including vendors, consultants, banks, and contractors.2. Handle accounts receivable tasks such as invoicing, deposits, collections, and revenue tracking.3. Perform account reconciliations as required.4. Manage data entry tasks and supervise the bank reconciliation process.5. Provide data for monthly financial reporting.6. Prepare balance sheets, financial statements, and payroll documents.7. Ensure strict confidentiality of all company financial records.8. Undertake additional tasks as required.Qualifications:• Minimum of 1 year of bookkeeping experience, preferably with international clients.• Familiarity with US taxation principles is a plus.• Excellent written and verbal communication skills in English.• Strong grasp of financial and accounting terminology and practices.• Proficient in Quickbooks, Asana, and Excel.• Tech-savvy with knowledge of current technologies, including desktop sharing and cloud services.• Experience with word processing and spreadsheet software (e.g., MS Office).• Familiarity with online scheduling tools (e.g., Google Calendar).• Proactive and self-motivated attitude.Technical Requirements:• USB headset with noise-cancellation feature.• Functional webcam.• Main and backup computer with a minimum of 1.8 GHz processor and 4GB RAM.• A wired internet connection with a minimum speed of 25 Mbps.• Backup internet speed of at least 10 Mbps.• A quiet, designated workspace for remote work.

Join our dynamic team as a Client Support Specialist at Concord Servicing, where your expertise will enhance client satisfaction and operational efficiency. In this role, you will provide exceptional support to our clients, addressing their inquiries and ensuring their needs are met promptly and professionally.

Join Varicent as a Customer Success Manager in a pivotal role driving growth and ensuring our clients achieve maximum value from our solutions. As a remote position based in Mexico, you will be at the forefront of our customer engagement strategy, fostering strong relationships and facilitating product adoption.

Role Overview Vista Group is looking for a Support Lead to join the team remotely from Mexico City. This position focuses on delivering strong customer service and keeping support operations running smoothly. The Support Lead guides support initiatives, mentors team members, and works to improve support processes. What You Will Do Lead support projects and day-to-day operations Coach and mentor support staff Identify and implement improvements in support workflows Help ensure customers receive timely, effective assistance Location This is a remote role based in Mexico City, Mexico.

Concord is a premier loan servicing organization with over 30 years of expertise in providing high-quality solutions for originators, lenders, and capital providers across both consumer and commercial sectors. In June 2025, we proudly integrated with Orion First, a top-tier third-party servicer specializing in commercial loan and lease portfolios. This strategic alliance empowers us to deliver a comprehensive servicing platform that spans from consumer loans to commercial ventures, encompassing origination, payments, collections, data analytics, backup servicing, and business intelligence.Our MissionWe are dedicated to achieving outstanding servicing results for our clients and borrowers by leveraging extensive domain knowledge, advanced technology platforms, and an unwavering commitment to compliance, risk management, and exceptional client service. With our enhanced capabilities, we aspire to be the preferred partner throughout the credit lifecycle for both consumer finance and commercial lease portfolios.About the RoleAs an Account Manager, you will play a pivotal role in managing and expanding a portfolio of client accounts, ensuring their satisfaction while driving business growth. We particularly value candidates with a background in consumer marketplace lending, SaaS loan servicing platforms, or related fintech environments.Key Responsibilities:Establish and nurture robust relationships with assigned client accounts.Serve as the primary point of contact for clients, addressing their inquiries and concerns.Develop a deep understanding of clients' business goals and provide strategic guidance.Identify potential growth opportunities within client accounts and collaborate with internal teams to execute strategies.Monitor and analyze performance metrics to optimize client outcomes.Prepare and present regular reports and updates to clients regarding account status and developments.Ensure the timely and accurate delivery of services to clients.Effectively resolve client issues and disputes in a prompt and satisfactory manner.

SupportYourApp partners with leading tech brands to deliver secure customer and technical support in more than 60 languages. With a presence in over 30 countries, the company serves SaaS, software, and hardware clients across a range of sectors. Role overview This Bilingual Customer Support Consultant position is remote, based in Mexico City, and open to candidates across LATAM. The team values a multicultural environment and a People First management style. Working from home, team members have the chance to develop new skills and pursue ambitious goals while supporting clients worldwide. Main responsibilities Provide customer support through phone, chat, and email channels Respond to questions about check-ins, access issues, and troubleshoot incidents such as A/C problems or neighbor complaints Help manage the support ticket backlog and work toward timely resolutions Build and sustain strong relationships with customers Stay updated on new support tools and technologies Handle sensitive customer data with care and confidentiality Apply current customer satisfaction practices Maintain a thorough understanding of client solutions and meet established KPIs Assist internal teams as they navigate operational challenges Requirements Native Spanish speaker Comfortable working remotely Interest in supporting global clients in a professional, people-focused setting

In response to the COVID-19 pandemic, we are currently providing TEMPORARY remote work opportunities. Candidates must be prepared to return to the office when project demands arise.At Keywords Studios Mexico, we are seeking enthusiastic Customer Support Representatives to provide exceptional written support—this role does not involve phone calls.POSITION SUMMARY:The Player Support team engages with gamers, assisting them with issues like account recovery and inquiries about game details, delivering top-notch customer service through chat, email, and support tickets.

Join The Credit Pros for an Exciting FULL-TIME REMOTE OPPORTUNITY!Elevate Your Career in the Dynamic Credit Repair Industry!Are you ready to propel your career forward? At The Credit Pros, we believe that diverse perspectives fuel innovation and success. We welcome passionate and driven individuals who are eager to learn and embrace new challenges. If you’re looking to be part of a team that values hard work and fun, your future with TCP awaits!Company Overview:The Credit Pros is a prominent national leader in credit repair, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond repair; we empower our clients by educating them on the credit system and enabling them to enhance their financial health. As an Inc. 5000 company, we are at the forefront of industry advancement, dedicated to creating a remarkable workplace that positively influences the lives of both our clients and employees. Our commitment to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a distinguished Smart CEO Magazine Corporate Culture Award.Role Summary:As a bilingual (Spanish & English) Client Success Agent, you will be instrumental in driving client satisfaction and contributing to retention and revenue growth goals. You will provide phone-based support to clients from the comfort of your home, addressing product and platform issues, as well as account and billing inquiries. Your effective communication skills and customer-first mindset will be key in empathetically collaborating with TCP’s customers to resolve their concerns.Key Responsibilities:Respond to customer inquiries through phone, email, and chat in accordance with standard operating procedures.Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.Escalate and assign issues to appropriate departments as necessary.Document, review, and follow up on customer requests and resolutions.Research and provide accurate solutions to customer issues.Maintain and update customer records during interactions.Meet key performance indicators for client engagement, call quality, and occupancy rates.Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.Clarify billing charges, generate statements, and process adjustments.Manage service cancellations while implementing retention strategies.Complete training on cancellations and apply retention techniques as a core part of your responsibilities.

Join Turnitin LLC as a Technical Support Representative at Tier 1, where you will play a crucial role in assisting our clients with technical inquiries and issues. As the first point of contact, your expertise will ensure that clients receive timely and effective support. Embrace the opportunity to work remotely from Mexico City while contributing to a company dedicated to academic integrity and innovation.

The Customer Success Agent for the LATAM region plays a key role in supporting customers and ensuring their satisfaction. Based in Mexico City, this position centers on building strong relationships and responding to customer inquiries with care. What you will do Communicate directly with customers throughout Latin America Address questions and resolve concerns promptly Work to provide a positive experience and maintain ongoing relationships Who succeeds in this role Proactive problem-solvers who take initiative Strong communicators, both written and verbal People who enjoy helping others and building trust This role focuses on customer support and relationship management for Jobs for Humanity in the LATAM market.

Role overview ApolloIO is hiring a Customer Support Team Lead to oversee a group of support professionals in the Mexico City office. This position centers on improving customer satisfaction and making support operations more efficient. What you will do Supervise and mentor customer support team members Provide training and guidance to help staff deliver high-quality service Serve as the main connection between customers and product teams Represent customer interests and support ongoing service improvements Location This role is fully onsite at ApolloIO's Mexico City office.