Technical Operator at Ocado Group | Melbourne, Australia

Join the innovative team at Ocado Group, a leading UK-based online grocery retailer and one of the largest dedicated online grocery platforms globally. We provide state-of-the-art services to partner clients worldwide through our advanced robotics technology known as the Ocado Smart Platform (OSP). Our highly automated Customer Fulfillment Centers (CFCs) redefine the online grocery shopping experience, ensuring timely and efficient deliveries through our local partner, Coles.About the Role:We are seeking a dedicated Technical Operator to support our soon-to-be-launched Customer Fulfillment Centre in Truganina, VIC, Australia. In this pivotal role, you will contribute to the seamless operations of our cutting-edge, automated Customer Fulfillment Centre.Your responsibilities will include assisting the Engineering Operations team with various Material Handling Equipment, such as Bagging Machines, conveyors, and specialized Ocado machinery. Your primary focus will be on operational support, cleaning, and maximizing the efficiency of our equipment while maintaining a tidy technical environment as directed by the Management Team.Operational Responsibilities:Assist in the operation of bagging machines and container delivery conveyors to ensure a smooth bagging delivery process, which includes:Managing the operations of bagging systems and resolving jams in the conveyor system.Loading and operating bagging machines with new bag stock.Conducting quality control, documentation, and escalation of any bag stock quality issues.Performing basic to intermediate machine setup and troubleshooting of straightforward faults and jams.Working under the supervision of engineers to assist with maintenance and repair tasks.Driving machine operations to peak performance by identifying trends and suggesting improvements.Support the On Grid Robotic Pick operating system by:Maintaining high availability of end effectors and consumables.Preparing, cleaning, repairing, and reassembling offline end effector units and filters.Conducting preventive maintenance and cleaning of the robotic equipment.

KPMG Australia is seeking an Assistant Manager for the Technical Accounting Advisory team in Melbourne. This role centers on supporting clients as they address complex accounting matters and regulatory requirements. Role overview As Assistant Manager, the focus is on guiding clients through technical accounting challenges. The position involves providing clear, practical advice tailored to a variety of client needs. Work will span a diverse client base, offering exposure to different industries and accounting scenarios. What you will do Advise clients on technical accounting issues Help clients interpret and apply relevant accounting standards Assist with navigating regulatory frameworks Requirements Experience in technical accounting and a strong understanding of regulatory requirements are essential. The ability to communicate complex concepts clearly and work with a range of clients is important for success in this position.

Join our dynamic team at Vams as a Business Process Re-engineering Consultant in Melbourne, Australia. We are seeking innovative thinkers who are passionate about transforming business processes to enhance efficiency and effectiveness. In this role, you will work closely with clients to identify opportunities for improvement, design and implement streamlined processes, and measure the impact of your solutions.As a key member of our consultancy team, you will engage with cross-functional teams, utilizing your expertise to drive change and facilitate strategic initiatives. Your analytical skills and creative problem-solving abilities will be essential in delivering exceptional results for our clients.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

The Role / ImpactIn this crucial position, you will significantly influence Xero’s strategic objectives throughout Australia and New Zealand. You will provide expert legal counsel concerning daily operations and intricate partnership agreements. Your responsibilities will include navigating complex revenue-sharing frameworks and sophisticated payment initiatives, ensuring our offerings comply with regulations while enabling the business to capitalize on new opportunities arising from legislative modifications.As a principal advisor, you will harmonize a global perspective with a strong emphasis on local success, assisting in the realization of our Go-To-Market teams' annual goals. By merging technical legal requirements with commercial ambitions, you will facilitate enhanced relationships between Xero and major partners and financial institutions, all while upholding the utmost standards of consumer protection and competition law integrity.The Team / How They ConnectYou will be part of a dynamic and high-achieving legal team, reporting to the GM Legal - APAC, and collaborating closely with specialized teams in privacy, intellectual property, and product. Our team works cross-functionally, partnering directly with leaders in marketing, sales, and operations to achieve comprehensive legal outcomes that bolster Xero’s growth in the region.Initial Focus AreasEstablishing the legal framework for strategic regional partnerships and complex revenue-sharing arrangements with global tech giants.Adapting to regulatory changes to ensure product compliance while identifying new business prospects.Overseeing intricate payment negotiations and projects, particularly those involving large-scale banking integrations.Improving internal legal efficiencies through the integration of AI-driven automation tools and streamlined workflows.Work EnvironmentThis position is available to candidates located in Melbourne or Sydney. Xero promotes a flexible, hybrid working arrangement, valuing the benefits of in-person collaboration. You will have the chance to utilize our exceptional office spaces for

LivePerson’s Engage Australia division specializes in Contact Centre technology and operations. Since 2009, the team has supported organizations across Australia, helping them deliver consistent customer experiences. Engage Australia combines local expertise with end-to-end solutions, from initial design through to 24/7 technical support, for CCaaS clients. The group is known for translating complex business needs into practical technical solutions for some of the country’s most recognized brands. Role Overview The Service Desk Analyst serves as the main contact point for enterprise clients. This role focuses on delivering strong customer service by quickly diagnosing technical incidents and managing their resolution. The main objective: minimize client downtime by ensuring every service request is triaged correctly, documented thoroughly, and resolved within agreed SLAs. Each ticket represents a commitment to maintaining the trust of Australia’s leading brands through reliable technical support. Team Structure This position reports to the Senior Manager of Business Operations. Collaboration is key, with regular interaction alongside Technical Engineering teams and Client Service Desks to ensure smooth, effective support. Main Responsibilities Incident Management and Technical Support Act as the first point of contact for Engage customers via phone, email, and portal, performing detailed diagnostics to identify root causes. Oversee the entire ticket lifecycle, from creation and categorization through to resolution, providing proactive updates to clients throughout. Meet strict Service Level Agreements (SLAs), escalating unresolved issues to the appropriate Engage technical teams while maintaining ownership of the customer experience. Take part in a rotating after-hours support roster. Documentation and Knowledge Sharing Create and update technical documentation, internal runbooks, and product guides to support team efficiency. Develop and revise training materials and client-facing product manuals to help users and reduce repeat support requests. Location: Melbourne, Australia

About AKQA Technology AKQA, part of WPP, delivers digital products and platforms by combining strong engineering with agile practices. The team increasingly works on AI-powered solutions, aiming to rethink established approaches and encourage ongoing innovation. Role Overview: Technical Producer The Technical Producer manages a varied set of responsibilities across multiple client retainers. This includes support, maintenance, and improvement projects. The role works closely with engineering teams to deliver projects on time and to a high standard. What You Will Do Oversee support, maintenance, and enhancement work for a range of clients Collaborate with engineers to ensure smooth project delivery and efficient workflows Build and maintain strong, trust-based relationships with clients Clarify client needs and translate them into actionable plans Drive project success by keeping teams aligned and focused Location This role is based in Melbourne.

KnowBe4 is the world’s foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. We are at the forefront of security innovation, utilizing AI since 2016 to enhance our services. Our HRM+ platform merges ongoing risk intelligence, cutting-edge technical defenses, and tailored training solutions to foster robust security cultures within organizations. We empower companies to comprehend, assess, and mitigate human risk across their workforce, effectively countering threats like deepfakes and emerging AI-driven dangers.At KnowBe4, we believe in the synergy between protecting organizations against cyber threats and fostering a positive environmental impact. We understand that true resilience is a collective effort, necessitating the protection of our people, our data, and our planet.

Assistant Manager | VIC | Join Our Team and Dream Big!Base Salary: $76,600 - $79,500 + Superannuation + Bonus + DiscountsOpportunities for Career Growth and Training - Your Development Matters!Exclusive Discounts and Benefits - Check Our Benefits BelowALH Group, the foundation of over 350 Australian communities, is the largest operator of pubs in the country. Our local pubs are where tales are shared and memories created, providing a sanctuary for guests."If work isn’t fun, you’re not playing on the right team!" - Frank SonnenbergWe are seeking a dynamic people leader who is enthusiastic about crafting unforgettable experiences for our guests and team members. This pivotal role will support the Venue Manager and the team in fulfilling our mission of ‘creating pub experiences that locals adore’! With our vast network of venues, this position opens doors to limitless career opportunities!Key Responsibilities of an Assistant Manager:Inspire and motivate the team to provide an authentic and welcoming guest experienceLead team coaching and mentoring, implement guest and team initiatives, and oversee daily pub operationsProactively coordinate local events and assist the Venue Manager in developing and executing marketing strategiesFoster a responsible service culture founded on enjoyment, passion, and authenticity, encouraging both your team and guests to be their true selves!

Qantas Group is seeking a Safety Investigator to join its Melbourne team. This role plays a key part in maintaining high safety standards throughout all operations. The position focuses on uncovering hazards, examining incidents, and supporting efforts to make the workplace safer for both passengers and staff. What you will do Investigate safety incidents and near-miss events to understand root causes Identify and assess hazards within operational areas Assist with developing and applying strategies to reduce risk Promote a culture that prioritizes safety and wellbeing across the organization Location This position is based in Melbourne.

Role overview Qantas Group seeks a Data Scientist to join their Melbourne team. The position centers on using data analytics and statistical approaches to address business challenges and support decisions throughout the organization. Key responsibilities Collaborate with teams across departments to find areas where data-driven insights can lead to improvements Build and apply analytical models that enhance operational efficiency Apply statistical methods to shape strategies aimed at improving the customer experience Location This role is located in Melbourne.

As an Account Manager at Squiz, you will take ownership of retention, expansion, and strategic growth within your designated portfolio of existing Squiz customers. This pivotal role is centered on nurturing customer relationships and driving product adoption, renewal, and upsell/cross-sell opportunities by establishing trusted advisor relationships with key customer stakeholders.Key ResponsibilitiesCustomer Retention & GrowthManage a portfolio of existing customers utilizing Squiz DXP and Funnelback solutions.Enhance customer retention through effective renewals, upsells, cross-sells, and contract expansions.Identify and seize growth opportunities within existing accounts, including additional modules, new sites, and professional services.Develop and implement account plans that align with customer business outcomes.Monitor and track account health metrics such as NPS, product usage, and engagement.Relationship ManagementServe as the primary contact for assigned accounts post-sale.Foster trusted relationships with Marketing, IT, and Executive stakeholders.Conduct regular check-ins including quarterly business reviews, monthly calls, and strategic assessments.Effectively navigate complex stakeholder maps within large organizations.Advocate for customer needs internally and coordinate resources at Squiz.Adoption & Value DeliveryEnsure customers achieve desired outcomes and realize ROI from Squiz products.Drive product adoption through effective training, enablement, and success planning.Collaborate with Customer Care and Professional Services to address and resolve any blockers.Analyze usage data to proactively manage underutilization.Promote customer success stories both internally and externally.Commercial ResponsibilityTake ownership of revenue targets for your portfolio encompassing retention and expansion.Negotiate contract renewals and expansion agreements.Maintain accurate forecasts and ensure pipeline hygiene using HubSpot.Work collaboratively with Sales on complex expansions or multi-product opportunities.

Join a pioneering data center company at the forefront of the Asia Pacific & Middle East (APME) region's digital evolution.At AirTrunk, we are committed to driving the sustainable growth of the digital landscape by delivering state-of-the-art hyperscale data centers that cater to the needs of the world's leading companies. We strive to redefine the boundaries of technology while ensuring a sustainable future.Since launching Australia's first and largest hyperscale data centers in 2017, we have embarked on a rapid expansion journey, supported by our investors including Blackstone, and now operate a robust platform across the APME region.Be part of the A-Team at AirTrunk, where innovation meets sustainability.**Please note this is NOT an IT/ICT/purchasing procurement role**A SnapshotAs the Procurement Operations Manager based in our Melbourne office, you will report directly to the Portfolio Category Manager - Operations and collaborate with diverse teams across the APME region. Your impact will be significant in the following areas:Develop and implement procurement strategies that enhance the efficiency, reliability, and cost-effectiveness of our facilities.Lead cross-functional initiatives to optimize the procurement processes and supplier relationships.

Are you an IT Project Manager seeking an exciting opportunity to lead intricate Enterprise IT projects for a dynamic global enterprise?What We Offer:In this role, you will collaborate closely with diverse cross-functional teams within our rapidly expanding global organization. You will be instrumental in ensuring the successful delivery of Enterprise Technology projects, adhering to timelines, scopes, and budgets.Your Responsibilities:Your primary mission will involve managing multiple Enterprise IT projects from inception to completion as part of our IT Projects Team. We are looking for an individual with outstanding communication and organizational skills, who thrives in a fast-paced environment, possesses a proactive approach, and has meticulous attention to detail.About Us:At easygo, we proudly serve as a leading service provider to renowned brands in the entertainment sector, including Stake.com, Kick.com, and Twist Gaming.Stake is recognized as the world’s largest crypto casino, setting the standard for an unparalleled online casino and sportsbook experience.Enhance your online entertainment experience with Kick.com, an energetic live-streaming platform that connects millions of gamers and content creators worldwide.Our innovative game design studio, Twist Gaming, pushes creative boundaries by developing cutting-edge and engaging games.Headquartered in the vibrant city of Melbourne, we have experienced remarkable growth. From our humble beginnings, we have expanded to a thriving workforce of over 700. Whether your expertise lies in Tech, Marketing, Operations, Mathematics, or Design, there are abundant opportunities for you here.Join us and elevate your career!

Role overview KPMG Australia seeks a Manager for its Debt Advisory team in Melbourne. This role centers on leading client projects and providing advice on debt restructuring, financing options, and capital raising. The position supports organizations as they manage complex financial situations and work toward optimal capital structures. What you will do Lead client engagements within the Debt Advisory team Advise clients on debt restructuring and financing solutions Assist with capital raising initiatives Guide organizations through complex financial markets and capital structures Requirements Experience managing client relationships and providing leadership Strong understanding of financial markets and debt products Skill in identifying challenges and opportunities in financial advisory Confidence in supporting clients through complex financial decisions This Melbourne-based position offers the opportunity to work with clients from a variety of industries.

Join System Canada Technologies as a Solution Architect to drive innovative solutions for the Government of Australia. In this pivotal role, you will collaborate with cross-functional teams to design and implement architectural solutions that meet governmental needs. Your expertise will ensure that our systems are robust, scalable, and secure.

ABOUT US Indie Campers is your premier campervan marketplace, dedicated to making road trips accessible for everyone. Through our innovative digital solutions and customer-centric approach, we have established a seamless booking experience that offers high-quality road trips at competitive prices. Having facilitated over one million nights of rentals for more than 300,000 travellers from 169 countries, we provide a diverse range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. With a strong technological foundation, we face exciting challenges that demand top talent and motivation. Our team is expanding, and we invite passionate individuals to join us on this exciting journey. THE ROLE We are seeking travel enthusiasts with a flair for customer service to join our depot in Tullamarine, Melbourne. As a Casual Support & Cleaning Employee, you will report directly to the Branch Operations Supervisor, ensuring exceptional customer service while maintaining our fleet of campervans in pristine condition. WHAT WILL YOU WORK ON? Thoroughly clean vehicle interiors and exteriors following company standards and client specifications; Prepare and equip vans prior to each booking; Conduct inspections and maintain accurate records of vehicle conditions; Move and park vans, and pick clients up from the airport; Clean and care for all equipment and consumables stored at the depot; Deliver and collect vehicles for repairs and maintenance, or transport vehicles to designated locations. WHO ARE WE LOOKING FOR? Valid driver’s license and the ability to drive a van; Willingness to work flexible hours, including weekends and public holidays; Capability to meet the physical demands of the role, including walking, bending, and standing for extended periods; Strong attention to cleanliness and detail; Excellent communication and interpersonal skills.

Pepperstone, founded in 2010, is a global fintech company focused on shaping the trading experience. The team brings together curiosity and ambition, working across 11 locations and 9 time zones, with over 550 professionals. Pepperstone values digital innovation, agility, and a culture of continuous improvement for both clients and employees. Role Overview The Project Analyst supports the delivery of strategic enterprise initiatives at Pepperstone. This role centers on coordinating project governance, reporting, and communication across a range of programs. Working closely with the Program Director, the Project Analyst provides insights for executive decision-making, manages risks, and helps ensure projects stay on track. What You Will Do Project Coordination & Governance Assist the Program Director with oversight of Pepperstone’s strategic project portfolio. Contribute to the improvement of governance frameworks, templates, and reporting tools. Organize project reviews, steering committee meetings, and executive updates. Project Oversight & Support Monitor project health, timelines, risks, and dependencies across multiple initiatives. Support project leads with planning, scheduling, and reporting tasks. Help align projects with strategic goals and enterprise delivery standards. Reporting & Insights Develop dashboards, reports, and presentations for executive stakeholders. Track KPIs and delivery metrics to improve performance monitoring and decision-making. Identify and escalate risks, issues, and delivery challenges as they arise. Stakeholder Engagement Build relationships with project managers, business leads, and senior stakeholders. Foster collaboration across teams to address delivery challenges. Advise project teams on PMO best practices. Reporting Line This position reports to the Project Director, based in Melbourne, Australia. Location and Flexibility Preferred locations for this role include Melbourne, Singapore, or Shanghai. Pepperstone supports flexible working arrangements, with opportunities to work both in the office and remotely. Team-specific details will be provided by your manager. Contract Details This is a fixed-term contract for 12 months.

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024 Recent team feedback highlights that: 88% feel they have significant responsibility 87% feel comfortable being themselves 83% find it easy to communicate with management Role overview The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision. Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position. The Accounting Team BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

Join KnowBe4, the premier leader in Human Risk Management, where we empower over 70,000 organizations globally to secure their workforce and AI systems. With over 15 years of pioneering efforts in security, we have remained at the forefront of innovation, incorporating AI solutions since 2016.Our HRM+ platform integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training programs to cultivate robust security cultures within organizations. We specialize in helping businesses gauge, assess, and mitigate human risk across their entire teams, providing protection against deepfake technologies and emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats and fostering a positive environmental impact are interconnected. Our vision of true resilience involves protecting our people, data, and the planet.