Professional Service Manager

Connecteam seeks a Professional Service Manager in Melbourne, Victoria. This position centers on leading a team responsible for delivering professional services to clients. The manager will play a key part in guiding projects from start to finish and maintaining high standards of client satisfaction. Role overview This role involves overseeing service delivery, ensuring that projects meet client expectations and are completed successfully. The Professional Service Manager will coordinate with team members, encourage effective collaboration, and support the adoption of best practices across projects. What you will do Lead and manage a team of professional service experts Supervise the delivery of services to clients, focusing on quality and satisfaction Promote teamwork and continuous improvement within the group Implement and uphold best practices in all aspects of service delivery Requirements Relevant experience managing professional services or project delivery teams Strong leadership and communication skills Ability to foster collaboration and drive results

MedHealth is seeking an IT Service Management Analyst based in Melbourne. This position plays a key part in improving the efficiency and effectiveness of IT services across the organization. Role overview The IT Service Management Analyst works closely with teams from different departments to spot opportunities for process improvements. By collaborating across functions, this role helps ensure IT services meet the needs of clients and support organizational goals. What you will do Work with cross-functional teams to identify and implement improvements in IT service processes Monitor service performance metrics and analyze data to support decision-making Develop strategies that help the organization meet its IT service objectives Key skills Strong analytical abilities for monitoring and interpreting service metrics Experience collaborating with diverse teams Focus on continuous improvement in IT service delivery

About GBGAt GBG, we empower individuals to lead safe and fulfilling digital lives, ensuring they have access to opportunities that are both genuine and rewarding.We are committed to enhancing digital access for authentic individuals while providing businesses with the capability to engage with these genuine users. Our cutting-edge technology leverages diverse and trustworthy data, establishing a single source of truth for identity and address verification.With over three decades of expertise, our dedicated team and innovative technology are focused on enabling secure and enriching digital experiences for everyone. No matter their age, location, or background, every individual should be able to confidently verify their identity and residency online.The TeamOur team is pivotal in delivering expert technical support for GBG’s products while also managing service operations. With an impressive average Net Promoter Score of 74, our Customer Support Team takes pride in contributing to GBG's vision through outstanding service.The RoleAs the APAC Service Manager, reporting to the Head of Customer Support for APAC, you will oversee the service lifecycle of our products in the APAC region, employing modern service management practices within a dynamic delivery environment.You will collaborate closely with the APAC Customer Support team, service management teams across other regions, and the broader Technology and Operations teams, as well as Sales and Professional Services, to lead the service management initiatives of our APAC product offerings. Your focus will be on continuous improvement and delivering service excellence for both external and internal customers.Key ResponsibilitiesOversee service management functions including incident, change, problem, and event management for all supported products.Collaborate with the Technology and Operations team and the APAC business unit to ensure effective product roadmap delivery and operations from a service standpoint.Contribute to global service and operations roadmap initiatives.Foster strong relationships with internal and external stakeholders, including customers.Effectively manage suppliers, leading all service management aspects to ensure exceptional service delivery.Develop and sustain metrics and insights to monitor performance, analyze trends, address recurring issues, and achieve service level agreements (SLAs) while enhancing uptime for products and suppliers.Lead the transition of products in and out of service.Manage disaster recovery plans and their execution for the APAC region.Drive stability and continuous enhancements to improve customer experiences while collaborating effectively with team members.Ensure the seamless delivery of product enhancements, bug fixes, and changes, prioritizing customer needs throughout the process.

At BlueRock, we believe that doing what you love with the people you care about leads to positive outcomes . As a pioneering multidisciplinary firm, BlueRock is redefining how professional services are perceived. This core philosophy, combined with the entrepreneurial spirit instilled by our founder, Peter Lalor, has propelled BlueRock to rapid growth since our inception.We are passionate about our work and have mastered the art of attracting and retaining top talent and clients. From our beginnings as a disruptive startup, we have quickly evolved into a nationally recognized business, frequently appearing on Top 100 lists and earning the title of a ‘Great Place to Work’ for several years.About the RoleWe are seeking a dynamic and aspirational Accounting Manager to contribute to our expanding public practice team, joining fellow entrepreneurial and commercially savvy professionals. This full-time, permanent position is crucial to BlueRock's ongoing success, allowing you to collaborate with some of the most innovative business owners.What You Will DoMentor and guide our emerging talent through hands-on coaching and regular feedback, enhancing their technical and client-facing skills.Expand and nurture a robust client portfolio, ensuring continuous project and consulting opportunities for yourself and the team.Oversee practice delivery across compliance and advisory projects, including cash-flow forecasting, business acquisitions/sales, and specialized tax work, while effectively managing risks and applying practical tax strategies.Establish and maintain strong client relationships through regular meetings and interactions.Collaborate with our Accounting supervisors and management team to enhance program contributions.Proactively identify opportunities for added value or additional services for clients, working with various BlueRock divisions on these initiatives.

Join Turner Townsend, a global leader in project management and consultancy, as a Project Manager in our Technical Services department. In this role, you will oversee crucial projects within the real estate sector, ensuring seamless execution from inception to completion. You will collaborate with cross-functional teams, manage stakeholder relationships, and deliver projects on time and within budget.

Join us in revolutionizing the tech landscape as we redefine the data storage industry. At Pure Storage, you will be at the forefront of innovation, collaborating with a team of the brightest minds in the sector.If you are eager to make a significant impact and explore boundless opportunities, we invite you to be a part of our journey.THE ROLEAs a Senior Service Account Manager (Senior SAM), you will play a crucial role in fostering and enhancing customer relationships, overseeing post-sales and support initiatives, and guaranteeing the effective deployment and operation of Pure Storage products and solutions. This position is instrumental in curating exceptional customer experiences, particularly within our most significant and strategic accounts. The ideal candidate will embody the role of a customer advocate, equipped with extensive industry expertise, and act as a trusted advisor focused on driving customer satisfaction, retention, and business growth.WHAT YOU’LL DOCustomer Relationship Management:Develop and nurture customer relationships, ensuring accountability for post-sales support. You will thrive in a matrix environment to influence outcomes and execute high-quality deliverables.Act as a trusted advisor and subject matter expert for customers.Build and maintain strong customer relationships, serving as their primary point of contact.Lead complex customer engagements across various Pure Storage product lines and solutions.Occasional travel to customer locations for in-person meetings, averaging up to 30% in EMEA and APJ regions, and up to 15% for AMS.Coordination and Communication:Conduct regular status calls and provide ongoing reports summarizing key activities, outstanding issues, and the performance metrics of Pure products.

Join the Asia Pacific & Middle East's (APME) leading and fastest-growing data centre company!At AirTrunk, we are driven by a powerful mission: to foster and uphold the exponential growth of the digital landscape in our region. Our commitment lies in consistently reimagining and providing hyperscale data centres tailored to meet the demands of our clients, who are some of the world's most transformative companies. We are dedicated to sustainable practices for both present and future needs.Since the launch of Australia's first and largest hyperscale data centres in 2017, we have embarked on an ambitious expansion journey, establishing a network of hyperscale data centres throughout the APME region. With the support of our investors, including Blackstone, we are just getting started!Become a part of the A-Team at AirTrunk, where innovation meets infrastructure.Your ImpactAs a Technical Services Manager (TSM), you will collaborate closely with the Senior Technical Services Manager (STSM) and the Operations team to ensure the delivery of reliable, high-performance data centre operations. This position allows you to lead essential initiatives, foster robust customer relationships, and contribute to a culture focused on safety, inclusion, and continuous improvement.What You'll DoTake full responsibility for a designated site area or customer portfolio, overseeing operations and prioritizing tasks as necessary.

KPMG Australia seeks an Associate Director of Strategy & Value Creation for its Melbourne office. This senior role guides client strategy and supports value creation efforts across various industries. Key responsibilities Lead projects that help clients find and realize growth opportunities Work closely with multidisciplinary teams to design solutions tailored to each client Use strategic thinking to address complex business challenges in evolving markets Collaboration The Associate Director partners with colleagues from different parts of KPMG to deliver results for clients, drawing on expertise from across the firm.

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving both feeling valued and understood.We are on the lookout for a high-achieving Service Delivery Lead to oversee one of our national teams (approximately 12 to 15 talented individuals), primarily working with our Philippines-based team. You will be the pulse of operations for a portfolio of clients, focusing mainly on support but also diving into other business areas as opportunities arise.If you thrive in a culture of accountability and autonomy, where micromanagement is a thing of the past, then we encourage you to read further.About First FocusAs Australia’s leading mid-market Managed Service Provider, recognized by Cloudtango for eight consecutive years, we pride ourselves on our growth and stability.With a team of over 360 professionals across Australia, New Zealand, and the Philippines, our expansion is steady, sustainable, and free from unnecessary drama.We foster an environment that is informed, aligned, supportive, and rewarding of exceptional performance. Our operational philosophy is not just a slogan; it’s how we conduct our business.Learn more about our operational approach here:https://www.firstfocus.com.au/about-us/What Sets This Role ApartLead a genuine cross-border team, not just gain exposureInfluence engineers and support technicians while working with actual SMB and mid-sized clientsEnjoy the trust to manage your portfolio without micromanagement or unnecessary reportingPlay a key role in integrating AI and automation into service delivery in practical, results-oriented waysThis role embodies the principles of Win Together and Be the Solution. We tackle challenges head-on rather than passing them along.Key ResponsibilitiesLead a team of 12 to 15 support professionals (mostly based in the Philippines) while driving their performance, alignment, and growthTake responsibility for SLAs, client satisfaction, escalations, and overall operational excellenceAct as the main operational escalation point for clients and collaborate closely with Dispatch, Projects, Engineering, and Client ServicesFoster continuous improvement by leveraging AI and automation to resolve recurring issues and enhance efficiency and qualityEnsure that support agreements are met, evaluated, and continually optimizedYes, meetings will take place, but they will be purposeful.

MYOB is hiring a Senior Services Consultant in Melbourne, Australia. This position centers on delivering consulting services that help clients reach their objectives. Drawing on industry experience, the consultant will provide strategic advice, contribute to client satisfaction, and play a role in advancing business growth. What you will do Deliver consulting services tailored to client needs, applying expertise and attention to detail. Share strategic insights to guide clients in making well-informed decisions. Collaborate with colleagues from various teams to uphold strong service standards. Build and maintain client relationships while supporting MYOB’s business growth. Teamwork and collaboration This role involves working closely with team members across different functions. The goal is to ensure services consistently meet client expectations and align with company standards.

Role Overview AvePoint is hiring a Sales Manager focused on Managed Service Providers (MSP), based in either Melbourne or Sydney. This position centers on building strong partnerships within the MSP sector and advancing business growth. What You Will Do Develop and implement sales strategies tailored to the MSP market Identify and pursue new business opportunities with potential MSP partners Maintain and grow relationships with existing accounts Deliver service that meets and exceeds client expectations Locations Melbourne, Victoria, Australia Sydney, New South Wales, Australia

Join our dynamic team at Tal as a Claims Service Consultant in Melbourne. This full-time position offers an exciting opportunity for individuals looking to start their careers in claims management. As a Claims Service Consultant, you will provide essential support to our clients, ensuring they receive the best possible service during the claims process. Your role will involve communicating with clients, processing claims efficiently, and assisting in resolving inquiries with a professional and empathetic approach.

Pexa seeks a Risk and Compliance Manager in Melbourne to guide the company’s approach to regulatory obligations and risk management. This position plays a key part in ensuring the organization operates within required legal and ethical boundaries. Role overview The Risk and Compliance Manager develops, implements, and maintains frameworks and policies that help the business identify, assess, and manage risk. The role also supports the company in meeting its compliance responsibilities, aligning these efforts with overall business objectives. Key responsibilities Shape and maintain risk management frameworks Develop and update compliance policies Support the organization in meeting regulatory requirements Align risk and compliance practices with business goals Location This position is based in Melbourne.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

Join the vibrant team at Minor International as a Guest Service Agent in Melbourne! We are dedicated to providing exceptional experiences to our guests and ensuring their comfort and satisfaction. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere, managing reservations, and addressing any inquiries or concerns. This role requires a friendly demeanor, excellent communication skills, and a passion for hospitality.

Join our dynamic team as a Guest Service Agent at Minor International, where your passion for customer service will create unforgettable experiences for our guests. In this role, you will be the first point of contact for visitors, ensuring they receive exceptional service and assistance during their stay. You will handle inquiries, manage reservations, and resolve issues promptly and professionally.

Role Overview Capital is seeking a Client Services Associate in Melbourne, Victoria. This role focuses on supporting clients by answering questions, sharing product details, and guiding them through their experience with the company. What You Will Do Respond to client inquiries promptly and clearly Provide accurate information about Capital’s products Help ensure each client’s experience is smooth from start to finish What We’re Looking For Strong communication skills A proactive approach to solving problems Interest in supporting and assisting others

Role overview AECOM seeks a Professional Electrical Engineer based in Melbourne. This position centers on providing engineering solutions for a variety of projects. The role requires close coordination with teams from different disciplines and a strong focus on maintaining quality and safety throughout project delivery. What you will do Apply technical knowledge to electrical engineering tasks across multiple projects Work alongside colleagues from other fields to achieve project goals Help deliver solutions that align with established quality and safety standards Requirements Professional background in electrical engineering Dedication to quality and safety in all work Experience collaborating within multidisciplinary teams

Ebury empowers ambitious businesses to harness global growth, and we apply the same ethos to our workforce. We promote innovation, collaboration, and problem-solving, fostering an inclusive environment where every individual feels valued, supported, and empowered to thrive.If you are a collaborative professional eager to revolutionize global business operations, reach out to us. We would love to explore how Ebury can enhance your career trajectory and enable you to shape the future.Head of Desk - FX Sales ManagementEbury Melbourne - (4 days in the office / 1 day from home)*Exceptional on-target earnings potential*As the Head of Desk, you will be the captain of our sales team, pivotal in cultivating a positive, supportive, and motivational culture at Ebury. You will play an essential role in maintaining and enhancing sales performance through effective training, coaching, and development of your team.A successful Head of Desk is a leader who sets high standards and inspires their team to exceed their own expectations. Utilizing your experience and expertise, you will provide technical guidance and kindle enthusiasm on the sales floor.Job ResponsibilitiesLead a sales team by developing prospects, demonstrating best practices, and mentoring team members to advance their careers.Engage with prospective clients to pitch and finalize deals, both via phone and in-person meetings.Oversee the customer relationship for new clients, ensuring a seamless onboarding process and initial trades.Generate accurate forecasts of expected sales volumes.Implement regional sales programs alongside fellow Heads of Desk, focusing on actionable sales strategies and training plans.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in recruitment, onboarding, and training of new team members.

About NetwealthAt Netwealth, we are more than just a financial services company; we are pioneers in transforming the wealth management landscape in Australia. Our award-winning platform, combined with cutting-edge NextGen technology, empowers advisors and investors to achieve greater success. Recognized as one of Australia’s most innovative FinTech companies, we have experienced rapid growth since our inception in 1999 by consistently challenging the status quo. We thrive on agility, creativity, and a commitment to delivering smarter solutions that drive genuine impact for our clients.What truly distinguishes us is our team. We are a collective of curious, optimistic, and brave individuals who collaborate to enhance the financial well-being of Australians. We value authenticity and agility, fostering an environment where you can excel, expand your career, and contribute to meaningful work.If you seek a workplace where your contributions are valued, innovation is embraced, and you can play a role in shaping a brighter financial future, we invite you to join us at Netwealth.The OpportunityAs a Customer Service Representative, you will be the first point of contact for our customers, primarily assisting clients and advisors. You will manage inbound calls, emails, and web chats regarding our products, services, and general inquiries. Delivering exceptional service within defined timeframes is essential, as this reflects our commitment to professionalism and excellence at Netwealth.What You’ll DoManage inbound communication via phone, email, and web chat concerning products, services, and inquiries.Provide service that meets or exceeds established standards and timeframes.Document all interactions and escalate issues to the Team Leader as necessary.Collaborate with internal teams, including Sales and Investment Operations.Stay informed about product, process, and regulatory updates.Contribute to cross-functional projects with shared priorities.About YouExperience in financial services, preferably with a background in superannuation.Customer-centric approach with a professional, friendly demeanor.Strong communication skills characterized by courage and a consultative approach.Exceptional attention to detail and analytical capabilities.Ability to thrive in a fast-paced environment and adapt to change.