Client Partner at Monks | Melbourne

Join our dynamic team at Monks as a Client Partner. In this pivotal role, you will build and maintain strong relationships with our clients, ensuring their needs are met and expectations exceeded. Your ability to communicate effectively and work collaboratively will be key to driving client satisfaction and retention.

The Client Services Partner (CSP) role is an integral position within the IFS Global Services Presales team. The CSP acts as a pivotal liaison between our sales team and our clients, assisting in the packaging, positioning, and integration of our services to meet specific opportunities. Our extensive services portfolio encompasses customer success, implementation, consulting delivery, cloud managed services, and ongoing support & maintenance. While the sales lead maintains the overall customer relationship and commercial accountability, the CSP offers essential presales guidance and strategic advice.In collaboration with sales and delivery teams, the CSP defines and shapes desired customer outcomes, designing actionable offerings that deliver value throughout the customer lifecycle. This role is crucial in influencing how our service offerings are presented and sold to clients. It demands exceptional communication skills and the ability to effectively influence internal stakeholders. CSPs operate within a regional framework, focusing on a designated geographic area.The CSP remains actively involved throughout the sales cycle, from initial opportunity shaping to deal closure, consistently partnering with the sales team. Key responsibilities include facilitating customer requirement discovery workshops, aligning service pitches with customer objectives, qualifying deals, and formulating the services sales strategy.The CSP is responsible for ensuring that IFS proposals adhere to best practices and standards, mitigating risk for both the client and IFS. While collaboration with numerous contributors is vital, the CSP leads the development of service content for bids, including essential documentation, contracts, and Statements of Work (SOWs).

Who is Quantium?Quantium is a global leader in data science and artificial intelligence, founded in Australia in 2002. Our diverse team of over 1,200 professionals, located across 14 global offices, combines innovative product and consulting services to empower businesses to derive maximum value from data and analytics. We collaborate with some of the world's largest corporations, committed to creating a smarter, more intelligent world.At Quantium, we embrace AI wholeheartedly, transforming into an AI-native organization while guiding our clients in their own journeys. With 23 years of industry expertise, proprietary data partnerships, and impressive AI adoption (90% weekly active usage), we are at the forefront of this evolution.As a Senior Client Partner, you will be instrumental in establishing CommBank iQ as a long-term strategic ally for Australia's premier organizations. This role is not just about sales; it's about cultivating robust partnerships, fostering product adoption, and ensuring our clients consistently derive value from our iQ product suite.You will operate at the nexus of account management, customer success, and partnership, collaborating with leading organizations to integrate products like Pitch iQ, Measure iQ, Segments iQ, and Enrich iQ into their commercial strategies, sales enablement, and performance measurement workflows.

Join atialtd as a Strategic Partner where your expertise will drive impactful collaborations and strategic initiatives. This role demands a seasoned professional who is adept at forming partnerships that enhance business objectives. You will work closely with executive leadership to identify and leverage opportunities that align with our mission and growth strategy.

Proxymity connects global publicly listed companies with their shareholders, making investor communications more efficient. The platform delivers real-time, transparent information to support Proxy Voting and Asset Servicing. Staying current with regulatory changes is central to the service. Supported by major players in the financial sector, Proxymity continues to expand and address complex needs across the investor landscape. Role overview The Client Service Associate joins the Melbourne team, focusing on high-quality support for a growing group of clients and partners. As Proxymity grows, this role may expand to include new projects and additional responsibilities. What you will do Act as the primary contact for clients and internal teams. Handle client inquiries, ensuring responses meet established service level agreements (SLAs). Develop and sustain strong relationships with clients and stakeholders to build trust and cooperation. Review recurring questions to find root causes and recommend effective solutions. Organize and monitor current and upcoming workloads. Prioritize daily tasks with attention to client needs. Collaborate with global operations and other internal teams. Evaluate current processes and suggest improvements where appropriate. Identify ways to enhance both processes and the platform. Take part in improvement initiatives and operational testing to support change. Location This role is based in Melbourne, Victoria, Australia.

ATIA Ltd is seeking experienced sales partners who are business owners to join our dynamic team. We invite you to submit your personal CV along with essential details about your company, including its name, address, website, and email.Key Responsibilities:* Develop innovative marketing strategies to enhance our outreach.* Identify and cultivate relationships with potential customers.* Create competitive offers for both existing and new clientele.* Maintain ongoing communication with the management team at ATIA Ltd.

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024 Recent team feedback highlights that: 88% feel they have significant responsibility 87% feel comfortable being themselves 83% find it easy to communicate with management Role overview The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision. Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position. The Accounting Team BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

Eightcap, headquartered in Melbourne with offices in the UK, Cyprus, Bulgaria, and the Bahamas, delivers online trading tools and expert insights for informed decision-making. The company blends fintech agility with the dependability of a regulated financial institution. Role Overview The Partners Marketing Specialist will help shape and execute marketing strategies to grow and engage Eightcap’s network of partners. This position supports partner acquisition, engagement, and retention efforts across multiple brands. The role reports to the Marketing Business Partner - Partners & Affiliates. What You Will Do Support the rollout of marketing strategies for affiliates, introducing brokers, strategic partners, and related brands to drive acquisition and retention. Plan, manage, and coordinate marketing campaigns across digital, content, email, and social media channels to increase partner engagement and client activity. Work closely with Partnerships and Marketing teams to ensure marketing aligns with business development goals for CFDs and Challenges. Create and update marketing materials, sales collateral, and promotional assets to support partner and brand growth. Track, analyze, and optimize marketing initiatives using data-driven insights for ongoing improvement. Collaborate with Compliance, Product, and Sales teams to ensure all marketing content meets regulatory and brand standards. Organize and support partnership-focused events, webinars, and industry conferences to raise Eightcap’s profile and attract new partners. Manage and deliver co-branded marketing initiatives with key partners. Coordinate with cross-functional teams such as Product, Finance, Operations, and Risk to align marketing with product launches, new services, and business objectives. Monitor industry trends, competitor activities, and new opportunities in trading and financial services to encourage innovation. Location This role is based in Melbourne, Victoria, Australia.

Scalr seeks a Marketing Business Partner in Melbourne to focus on partners and affiliates. This role centers on collaborating with internal teams to strengthen affiliate marketing, drive engagement, and improve outcomes. Key responsibilities Work with colleagues from multiple departments to shape and implement affiliate marketing strategies Develop and sustain strong relationships with partners and affiliates Contribute to marketing efforts aimed at increasing performance and engagement Requirements Background in affiliate or partner marketing Clear communication and relationship-building abilities Comfort working across teams to reach shared objectives

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that fosters continuous, human-centered care. Our innovative AI Care Partner is designed to collaborate seamlessly with clinicians, enhancing the quality of care delivered to patients.Our diverse team comprises doctors, engineers, designers, researchers, and creatives, all dedicated to developing solutions that empower clinicians to prioritize their patients effectively.In just a year and a half, Heidi has reclaimed over 18 million hours for healthcare professionals globally, supporting 73 million patient visits across 116 countries. Currently, we power more than two million patient visits weekly worldwide.With nearly $100 million in funding, we are expanding our footprint in the US, UK, Canada, and Europe, partnering with leading health systems such as NHS, Beth Israel Lahey Health, and Monash Health.

Join our dynamic team at turnertownsend as a Human Resources Business Partner (HRBP) in Melbourne. In this pivotal role, you will act as a strategic partner in aligning HR initiatives with business objectives, fostering a high-performance culture, and enhancing employee engagement.Your responsibilities will include advising management on HR-related matters, developing tailored HR solutions, and implementing best practices to drive organizational effectiveness. You will play a key role in employee relations, talent management, and performance management.

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that fosters continuity and compassion in care. We are developing an AI Care Partner designed to assist clinicians in delivering superior patient care.Our diverse team of medical professionals, engineers, designers, researchers, and innovators is committed to creating solutions that empower clinicians to prioritize their patients' needs.In just a year and a half, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient interactions in 116 countries. Currently, Heidi supports over two million patient visits weekly around the globe.With nearly $100 million in funding, we are expanding our presence in the US, UK, Canada, and Europe, collaborating with prestigious health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs a Senior LLMOps Engineer on the Model Platform team, you will work closely with our Engineering Manager to lead the development of a robust infrastructure that supports our model lifecycle. Your primary goal will be to establish a scalable and reliable platform for the deployment and management of our large language models (LLMs). You will spearhead the design and execution of our LLMOps strategy, ensuring seamless transitions for our AI engineers from model development to production.You will leverage your extensive infrastructure expertise alongside MLOps principles to tackle the critical challenges of serving models at scale.Key Responsibilities:Lead LLMOps Platform Development: Architect, design, and implement our comprehensive LLMOps platform, overseeing everything from data ingestion and model training pipelines to production deployment and monitoring.Automate the LLM Lifecycle: Develop and sustain robust CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines to automate the testing, validation, and deployment of large language models.Ensure Scalable and Reliable Deployment: Create highly available and scalable model serving solutions utilizing modern infrastructure such as Kubernetes, ensuring low latency and high throughput for our production services.Collaborate with AI and Engineering Teams: Work in partnership with AI engineers and other technical teams to enhance our model deployment processes.

Since our inception in 2009, the world of commerce has undergone significant transformation, and so has Block, Inc. After enabling anyone to accept payments effortlessly, we recognized that sellers were hindered by outdated products and tools that lacked integration.To address these challenges, we expanded our offerings into software, creating integrated, omnichannel solutions that empower sellers to thrive. Our offerings include capabilities for online sales, inventory management, buy now, pay later functionality, appointment booking, customer engagement, and staff management. We have embedded financial services tools directly at the point of sale, allowing merchants to access business loans and manage their cash flow seamlessly. With Afterpay, we further our mission to provide omnichannel tools that deliver substantial value and growth, allowing sellers to capture the next generation of shoppers, increase order sizes, and compete on a larger scale.Today, we are proud partners to sellers of all sizes—from large enterprise businesses with intricate operations to emerging sellers just starting their journey, as well as merchants who have grown alongside Square. As our sellers evolve, so do our solutions. The opportunity ahead is immense, and we are committed to building a significant, impactful, and sustainable business while enabling sellers worldwide to do the same.

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving both feeling valued and understood.We are on the lookout for a high-achieving Service Delivery Lead to oversee one of our national teams (approximately 12 to 15 talented individuals), primarily working with our Philippines-based team. You will be the pulse of operations for a portfolio of clients, focusing mainly on support but also diving into other business areas as opportunities arise.If you thrive in a culture of accountability and autonomy, where micromanagement is a thing of the past, then we encourage you to read further.About First FocusAs Australia’s leading mid-market Managed Service Provider, recognized by Cloudtango for eight consecutive years, we pride ourselves on our growth and stability.With a team of over 360 professionals across Australia, New Zealand, and the Philippines, our expansion is steady, sustainable, and free from unnecessary drama.We foster an environment that is informed, aligned, supportive, and rewarding of exceptional performance. Our operational philosophy is not just a slogan; it’s how we conduct our business.Learn more about our operational approach here:https://www.firstfocus.com.au/about-us/What Sets This Role ApartLead a genuine cross-border team, not just gain exposureInfluence engineers and support technicians while working with actual SMB and mid-sized clientsEnjoy the trust to manage your portfolio without micromanagement or unnecessary reportingPlay a key role in integrating AI and automation into service delivery in practical, results-oriented waysThis role embodies the principles of Win Together and Be the Solution. We tackle challenges head-on rather than passing them along.Key ResponsibilitiesLead a team of 12 to 15 support professionals (mostly based in the Philippines) while driving their performance, alignment, and growthTake responsibility for SLAs, client satisfaction, escalations, and overall operational excellenceAct as the main operational escalation point for clients and collaborate closely with Dispatch, Projects, Engineering, and Client ServicesFoster continuous improvement by leveraging AI and automation to resolve recurring issues and enhance efficiency and qualityEnsure that support agreements are met, evaluated, and continually optimizedYes, meetings will take place, but they will be purposeful.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

About WPPWPP is the world’s leading growth partner for premier brands, integrating cutting-edge media intelligence, data solutions, world-class creativity, and transformative enterprise solutions—all powered by exceptional talent. Our innovative marketing platform, WPP Open, empowers clients to navigate change, seize opportunities, and achieve remarkable growth. For more details, visit WPP.com.About WPP MediaWPP Media stands at the forefront of media investment, managing over $63 billion annually through renowned brands including Mindshare, Wavemaker, and EssenceMediacom. Our agencies are pivotal in shaping the future of media strategy and innovation.Driven by our vision of Limitless Opportunity, we strive to create boundless experiences for our employees, enhance outcomes for our clients, and foster sustainable relationships with our partners.

ABOUT US Indie Campers is your premier campervan marketplace, dedicated to making road trips accessible for everyone. Through our innovative digital solutions and customer-centric approach, we have established a seamless booking experience that offers high-quality road trips at competitive prices. Having facilitated over one million nights of rentals for more than 300,000 travellers from 169 countries, we provide a diverse range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. With a strong technological foundation, we face exciting challenges that demand top talent and motivation. Our team is expanding, and we invite passionate individuals to join us on this exciting journey. THE ROLE We are seeking travel enthusiasts with a flair for customer service to join our depot in Tullamarine, Melbourne. As a Casual Support & Cleaning Employee, you will report directly to the Branch Operations Supervisor, ensuring exceptional customer service while maintaining our fleet of campervans in pristine condition. WHAT WILL YOU WORK ON? Thoroughly clean vehicle interiors and exteriors following company standards and client specifications; Prepare and equip vans prior to each booking; Conduct inspections and maintain accurate records of vehicle conditions; Move and park vans, and pick clients up from the airport; Clean and care for all equipment and consumables stored at the depot; Deliver and collect vehicles for repairs and maintenance, or transport vehicles to designated locations. WHO ARE WE LOOKING FOR? Valid driver’s license and the ability to drive a van; Willingness to work flexible hours, including weekends and public holidays; Capability to meet the physical demands of the role, including walking, bending, and standing for extended periods; Strong attention to cleanliness and detail; Excellent communication and interpersonal skills.

Role Overview AECOM is hiring a Platinum Client Account Manager in Melbourne. This position focuses on managing and strengthening relationships with the company’s highest-value clients. The role centers on ensuring service delivery meets client expectations and aligns with their strategic goals. What You Will Do Develop strategies tailored to each platinum client account Conduct regular performance reviews to track progress and address concerns Identify new opportunities for account growth and added value Work closely with teams across the business to deliver solutions that support client objectives Collaboration This role partners with colleagues from different departments to ensure clients receive thoughtful, effective solutions and consistent service.

Empowering Authentic Digital Experiences for Individuals WorldwideAt gbg, we are dedicated to bridging the gap between genuine people and digital opportunities, ensuring that businesses can connect with verified identities. Our cutting-edge technology leverages diverse and trustworthy data to establish a comprehensive framework for identity and address verification.With over three decades of expertise, our team is committed to facilitating safe and enriching digital experiences for everyone. We believe that individuals, regardless of age, location, or background, should have the ability to digitally verify their identity and residence. Role Overview: Commercial Data & Partner ManagerPurpose of the RoleThis position is crucial for enhancing the value of our data supplier ecosystem across Australia and New Zealand. Your primary responsibilities will include ensuring reliable access, compliant utilization, and commercial benefits for our Go-To-Market (GTM) teams, along with managing day-to-day collaborations with strategic partners to drive revenue and improve customer experiences.You will serve as the key link among suppliers, Product, Sales, Legal/Compliance, Procurement, and our global data teams, enhancing commercial outcomes and execution efficiency. Your ResponsibilitiesOversee and develop the ANZ data supplier strategy: manage relationships, renewals, pricing, and negotiations; ensure compliance while providing GTM teams with clear value propositions.Establish and maintain structured engagement with suppliers to strengthen partnerships and achieve optimal commercial outcomes.Monitor supplier performance: assess data quality, uptime, SLAs, and commercial metrics; initiate follow-up actions with suppliers or GTM teams to address issues and enhance results.Adopt a commercial perspective: evaluate supplier data utilization for revenue enhancement opportunities, collaborating with GTM teams to unlock these potentials.Drive APAC pipeline: identify and assess new data sources, develop business cases, and partner with global teams on integration and best practices.Manage key partner operations: coordinate joint activities, sales enablement, marketing initiatives, and governance actions to achieve partnership objectives.Provide insights and influence: track regulatory changes, monitor supplier performance trends, and report actionable metrics to stakeholders. What You BringSelf-starter mindset with the ability to work independently; thrives in dynamic settings; highly curious and hands-on approach to problem-solving.

Join Red Bull as a Student Marketeer at the University of Melbourne and unleash your potential in a dynamic environment! This unique role allows you to promote our brand on campus, engage your peers, and drive the Red Bull culture among students.