Account Manager at Squiz | Melbourne, Australia

As an Account Manager at Squiz, you will take ownership of retention, expansion, and strategic growth within your designated portfolio of existing Squiz customers. This pivotal role is centered on nurturing customer relationships and driving product adoption, renewal, and upsell/cross-sell opportunities by establishing trusted advisor relationships with key customer stakeholders.Key ResponsibilitiesCustomer Retention & GrowthManage a portfolio of existing customers utilizing Squiz DXP and Funnelback solutions.Enhance customer retention through effective renewals, upsells, cross-sells, and contract expansions.Identify and seize growth opportunities within existing accounts, including additional modules, new sites, and professional services.Develop and implement account plans that align with customer business outcomes.Monitor and track account health metrics such as NPS, product usage, and engagement.Relationship ManagementServe as the primary contact for assigned accounts post-sale.Foster trusted relationships with Marketing, IT, and Executive stakeholders.Conduct regular check-ins including quarterly business reviews, monthly calls, and strategic assessments.Effectively navigate complex stakeholder maps within large organizations.Advocate for customer needs internally and coordinate resources at Squiz.Adoption & Value DeliveryEnsure customers achieve desired outcomes and realize ROI from Squiz products.Drive product adoption through effective training, enablement, and success planning.Collaborate with Customer Care and Professional Services to address and resolve any blockers.Analyze usage data to proactively manage underutilization.Promote customer success stories both internally and externally.Commercial ResponsibilityTake ownership of revenue targets for your portfolio encompassing retention and expansion.Negotiate contract renewals and expansion agreements.Maintain accurate forecasts and ensure pipeline hygiene using HubSpot.Work collaboratively with Sales on complex expansions or multi-product opportunities.

Join our innovative product team at Squiz, dedicated to creating a cutting-edge cloud-based Digital Experience Platform (DXP). Our platform boasts essential features such as Content Management, Optimization tools, AI Conversation, and Platform services.We are looking for a talented and experienced Senior Fullstack Software Engineer to become a vital member of our Product Engineering team, focusing on our flagship Content Management System, Matrix. The ideal candidate will possess several years of hands-on experience in developing and maintaining enterprise-level software solutions, demonstrating expertise in PHP and AWS stacks, along with proficiency across various technologies throughout all layers of the application.This position offers flexibility in work location and is open to all candidates on the east coast of Australia.The role is hybrid, enabling you to choose your optimal work environment while maintaining productivity.

KPMG Australia is seeking an Assistant Manager for the Technical Accounting Advisory team in Melbourne. This role centers on supporting clients as they address complex accounting matters and regulatory requirements. Role overview As Assistant Manager, the focus is on guiding clients through technical accounting challenges. The position involves providing clear, practical advice tailored to a variety of client needs. Work will span a diverse client base, offering exposure to different industries and accounting scenarios. What you will do Advise clients on technical accounting issues Help clients interpret and apply relevant accounting standards Assist with navigating regulatory frameworks Requirements Experience in technical accounting and a strong understanding of regulatory requirements are essential. The ability to communicate complex concepts clearly and work with a range of clients is important for success in this position.

Join Nintex as a Senior Account Manager where you will play a pivotal role in driving customer success and fostering long-term relationships. Your expertise will help clients maximize the value of our innovative process automation solutions. With a focus on strategic account management, you will work closely with cross-functional teams to deliver exceptional results and ensure client satisfaction.

Join KnowBe4, the premier leader in Human Risk Management, where we empower over 70,000 organizations globally to secure their workforce and AI systems. With over 15 years of pioneering efforts in security, we have remained at the forefront of innovation, incorporating AI solutions since 2016.Our HRM+ platform integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training programs to cultivate robust security cultures within organizations. We specialize in helping businesses gauge, assess, and mitigate human risk across their entire teams, providing protection against deepfake technologies and emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats and fostering a positive environmental impact are interconnected. Our vision of true resilience involves protecting our people, data, and the planet.

Empowering Secure and Fulfilling Digital Experiences for Authentic Individuals WorldwideAt gbg, our mission is to ensure that authentic individuals everywhere have the digital access they deserve, while businesses connect with these genuine people. Our innovative technology leverages diverse and reliable data to establish a definitive source of identity and address verification.With over three decades of expertise, our team is dedicated to facilitating secure and rewarding digital journeys for all. We believe that individuals, regardless of age, location, or background, should have the capability to digitally validate their identity and residence.About the Team and RoleGlobal Fraud Solutions TeamBecome a key player in our high-performing, globally distributed team dedicated to empowering financial institutions to fight fraud using state-of-the-art solutions and strategic sales initiatives. We are driving growth across ANZ, ASEAN, MEA, and Europe with an emphasis on innovation, teamwork, and commercial success.Senior Account Manager - ANZWe are on the lookout for an experienced sales expert with over 10 years in enterprise account management and new business development to join our Global Fraud Solutions team. In this pivotal role, you will manage substantial existing accounts throughout Australia while spearheading strategic growth initiatives across the broader ANZ region. You will collaborate closely with cross-functional teams to provide value to clients, accelerate pipeline conversion, and expand our presence in the region.Key ResponsibilitiesDevelop and nurture relationships with major Australian clients, ensuring both retention and growth.Lead quarterly business reviews, renewal processes, and upselling initiatives with a consultative approach.Identify and pursue high-potential new business opportunities throughout ANZ.Collaborate with marketing and business development teams to implement targeted outreach and account-based marketing campaigns.Contribute to the regional go-to-market strategy and refine the ideal customer profile.Enhance pipeline velocity and conversion through well-structured deal reviews and solution-oriented presentations.Partner with Product, Delivery, and Customer Success teams to guarantee a seamless client experience.Share market insights and competitive intelligence to guide roadmap and positioning.QualificationsA demonstrable history of managing complex enterprise accounts and successfully closing high-value deals.A deep understanding of the financial services and fintech landscape within the ANZ region.Strong commercial acumen with the ability to navigate multi-stakeholder environments.Experience in fraud, risk, or compliance solutions is highly advantageous.Exceptional communication, negotiation, and relationship-building skills.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

Are you an IT Project Manager seeking an exciting opportunity to lead intricate Enterprise IT projects for a dynamic global enterprise?What We Offer:In this role, you will collaborate closely with diverse cross-functional teams within our rapidly expanding global organization. You will be instrumental in ensuring the successful delivery of Enterprise Technology projects, adhering to timelines, scopes, and budgets.Your Responsibilities:Your primary mission will involve managing multiple Enterprise IT projects from inception to completion as part of our IT Projects Team. We are looking for an individual with outstanding communication and organizational skills, who thrives in a fast-paced environment, possesses a proactive approach, and has meticulous attention to detail.About Us:At easygo, we proudly serve as a leading service provider to renowned brands in the entertainment sector, including Stake.com, Kick.com, and Twist Gaming.Stake is recognized as the world’s largest crypto casino, setting the standard for an unparalleled online casino and sportsbook experience.Enhance your online entertainment experience with Kick.com, an energetic live-streaming platform that connects millions of gamers and content creators worldwide.Our innovative game design studio, Twist Gaming, pushes creative boundaries by developing cutting-edge and engaging games.Headquartered in the vibrant city of Melbourne, we have experienced remarkable growth. From our humble beginnings, we have expanded to a thriving workforce of over 700. Whether your expertise lies in Tech, Marketing, Operations, Mathematics, or Design, there are abundant opportunities for you here.Join us and elevate your career!

Join our dynamic team at Vams as a Business Process Re-engineering Consultant in Melbourne, Australia. We are seeking innovative thinkers who are passionate about transforming business processes to enhance efficiency and effectiveness. In this role, you will work closely with clients to identify opportunities for improvement, design and implement streamlined processes, and measure the impact of your solutions.As a key member of our consultancy team, you will engage with cross-functional teams, utilizing your expertise to drive change and facilitate strategic initiatives. Your analytical skills and creative problem-solving abilities will be essential in delivering exceptional results for our clients.

About UpGuardAt UpGuard, we are revolutionizing cybersecurity by eliminating manual security hurdles with cutting-edge AI technology. Following our recent US$75M Series C funding, we are enhancing our infrastructure to handle a staggering 100 billion risk signals daily. This growth symbolizes not just expansion but a complete transformation in how organizations manage cyber risk.We have developed the Cyber Risk Posture Management (CRPM) platform that security teams truly appreciate. By merging security ratings, threat intelligence, and proactive AI, we enable organizations to stay ahead of an ever-changing attack surface.Our mission extends beyond merely creating another tool; we are shaping an entire category. We provide the autonomy to deliver world-class technology and the resources necessary to achieve global scale.At UpGuard, our rapidly growing customer base is a testament to our commitment to prioritizing customer satisfaction. Our Success team is dedicated to addressing the needs and challenges our customers encounter daily. We consistently innovate to discover new ways to ensure our customers flourish throughout their journey with UpGuard. We seek individuals passionate about helping others, solving problems, and building enduring relationships with new clients. Additionally, you will possess a business-oriented mindset to recognize opportunities for account expansion and enhance product adoption.Why Join Us?With the ongoing growth in the cybersecurity sector, we are expanding our team and seeking a Senior Account Manager to join our high-performing group. This role will focus on revenue retention and expansion within our key accounts. The ideal candidate should have a robust commercial background, preferably as an Account Executive or in SaaS renewals, with a solid understanding of the cybersecurity landscape, particularly in Third-Party Risk Management (TPRM).As a Senior Account Manager, you will report to the Manager of Account Management and play a crucial role in driving renewals while identifying opportunities for revenue growth within our existing client base. Collaboration with cross-functional teams will be essential to ensure our clients derive continuous value from our platform, with a focus on strategic account management and contract negotiations. Your ability to manage complex client relationships and comprehend their unique business needs will be pivotal in achieving our growth goals.

About Us: Nitro Software Inc. is a leading global SaaS provider, specializing in streamlined digital document workflows. Our comprehensive suite of solutions encompasses PDF management, eSigning, identity verification, and analytics, all backed by a dedicated customer success and change management team. With over 3 million licensed users and more than 13,000 business clients across 157 countries, we proudly serve 67% of the Fortune 500. How We Work: At Nitro, we cultivate an environment that empowers talented individuals to thrive. Our collaborative ethos is driven by five core principles: One team, One missionOur unified commitment to Nitro's mission defines our culture, fostering a sense of belonging and purpose. Own itWe embrace full ownership of our actions and decisions, encouraging each other to lead with confidence and creativity. Accountable to our customersWe prioritize our customers and uphold our commitments with integrity. Excellence in executionPursuing passion and precision, we deliver innovative and high-quality results. Be bold, fail fast, learn fasterWe embrace learning, daring to experiment and continuously improve. These guiding principles shape our culture, inspiring everyone to contribute their best. The Role: Nitro is on the lookout for a dynamic and strategic Senior Channel Account Manager with a strong hunter mentality. Based in Australia, this self-motivated individual will lead our growth efforts into existing and emerging APAC markets. As a pioneer in document productivity solutions, Nitro is committed to enhancing efficiency, fostering collaboration, and advocating for a paperless future. Joining our team means playing a vital role in accelerating digital transformation and delivering innovative solutions globally. What You’ll Do: Develop and manage strategic relationships with channel partners. Identify and pursue new business opportunities within the APAC region. Collaborate with cross-functional teams to drive customer success. Analyze market trends to inform strategic decisions. Provide regular updates and reports on pipeline and performance.

The Role / ImpactIn this crucial position, you will significantly influence Xero’s strategic objectives throughout Australia and New Zealand. You will provide expert legal counsel concerning daily operations and intricate partnership agreements. Your responsibilities will include navigating complex revenue-sharing frameworks and sophisticated payment initiatives, ensuring our offerings comply with regulations while enabling the business to capitalize on new opportunities arising from legislative modifications.As a principal advisor, you will harmonize a global perspective with a strong emphasis on local success, assisting in the realization of our Go-To-Market teams' annual goals. By merging technical legal requirements with commercial ambitions, you will facilitate enhanced relationships between Xero and major partners and financial institutions, all while upholding the utmost standards of consumer protection and competition law integrity.The Team / How They ConnectYou will be part of a dynamic and high-achieving legal team, reporting to the GM Legal - APAC, and collaborating closely with specialized teams in privacy, intellectual property, and product. Our team works cross-functionally, partnering directly with leaders in marketing, sales, and operations to achieve comprehensive legal outcomes that bolster Xero’s growth in the region.Initial Focus AreasEstablishing the legal framework for strategic regional partnerships and complex revenue-sharing arrangements with global tech giants.Adapting to regulatory changes to ensure product compliance while identifying new business prospects.Overseeing intricate payment negotiations and projects, particularly those involving large-scale banking integrations.Improving internal legal efficiencies through the integration of AI-driven automation tools and streamlined workflows.Work EnvironmentThis position is available to candidates located in Melbourne or Sydney. Xero promotes a flexible, hybrid working arrangement, valuing the benefits of in-person collaboration. You will have the chance to utilize our exceptional office spaces for

About Banyan Software and .id (Informed Decisions) Banyan Software acquires and supports software businesses serving specialized industries. Since 2016, Banyan has grown to over 100 portfolio companies across North America, the UK, EU, and APAC. Headquartered in Atlanta, the company is recognized as a Great Place to Work, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. The Banyan Software Foundation, backed by $100 million in Banyan stock, invests in technology for a greener and more equitable world. .id (Informed Decisions), part of the Banyan portfolio, is Australia’s leading provider of demographic data, economic analysis, and community insights for local government. Hundreds of councils rely on .id to support evidence-based planning, services, and investment decisions. As .id expands across local, state, and federal government, new opportunities are emerging to deepen relationships and reach additional agencies. Role Overview: Sales and Account Manager – Western Australia & South Australia This Melbourne-based role focuses on driving commercial results with a portfolio of local government clients in Western Australia and South Australia. The position sits within the Government team and carries a quota. There is potential to expand into state government and relevant federal agencies as the business grows. Key Responsibilities Act as the primary commercial contact for assigned clients, building trusted relationships with senior decision-makers. Drive product adoption and identify opportunities for growth within accounts. Ensure contract renewals and expansions. Balance proactive new business development with consultative account management. Collaborate with Customer Success, Product, Marketing, and Consulting teams to deliver measurable value to clients. Who This Role Suits The position calls for a hands-on approach and strong relationship skills. Experience working with government clients, especially in local government, will help in building trust and delivering results.

Role overview KPMG Australia seeks a Manager for its Debt Advisory team in Melbourne. This role centers on leading client projects and providing advice on debt restructuring, financing options, and capital raising. The position supports organizations as they manage complex financial situations and work toward optimal capital structures. What you will do Lead client engagements within the Debt Advisory team Advise clients on debt restructuring and financing solutions Assist with capital raising initiatives Guide organizations through complex financial markets and capital structures Requirements Experience managing client relationships and providing leadership Strong understanding of financial markets and debt products Skill in identifying challenges and opportunities in financial advisory Confidence in supporting clients through complex financial decisions This Melbourne-based position offers the opportunity to work with clients from a variety of industries.

Role overview Sumo Logic is seeking a Senior Account Executive based in Melbourne, Victoria. This position centers on expanding sales and building long-term client partnerships. The Senior Account Executive will play a key role in increasing the customer base while ensuring clients receive attentive, high-quality service. What you will do Lead sales activities with the goal of meeting or surpassing set targets Develop and sustain strong relationships with clients Spot opportunities to strengthen Sumo Logic’s presence in the Melbourne market Collaborate with customers to understand their requirements and deliver solutions that fit Requirements Strategic mindset in sales and account management Interest in technology and motivation to keep up with industry developments Proven experience managing and growing customer accounts This role is located in Melbourne, Australia.

Join our dynamic team at Rotork as a D365 Implementation Manager. In this pivotal role, you will oversee the deployment and management of Microsoft Dynamics 365 solutions across various business functions, driving efficiency and innovation.Your leadership will guide cross-functional teams, ensuring that projects align with strategic goals and deliver maximum value. You will also be responsible for stakeholder engagement, risk management, and maintaining high standards of project delivery.

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues. Recognition and Culture B Corp Certification Certified Great Place to Work 2025 Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024 Recent team feedback highlights that: 88% feel they have significant responsibility 87% feel comfortable being themselves 83% find it easy to communicate with management Role overview The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision. Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position. The Accounting Team BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

Join The Trade Desk as a Senior Account Manager, where you will play a pivotal role in driving client success and satisfaction. Your expertise will help elevate our clients' advertising strategies, ensuring they make the most of our cutting-edge technology.As a key member of our team, you will manage and grow client accounts, build strong relationships, and develop in-depth knowledge of our product offerings. Your ability to analyze data and provide actionable insights will be essential in achieving your clients' objectives.

Join KnowBe4, the world leader in Human Risk Management, where we empower over 70,000 organizations globally to safeguard their employees and AI systems for more than 15 years. With a pioneering spirit and AI integration since 2016, we are at the forefront of security innovation.Our HRM+ platform merges continuous risk intelligence, sophisticated technical defenses, and tailored training, enabling organizations to cultivate robust security cultures. We assist in identifying, quantifying, and mitigating human risks within the workforce, protecting against deepfakes and the latest AI-driven threats.We are committed to not only defending against cyber threats but also ensuring a positive environmental impact. We believe that true resilience requires collective efforts to safeguard our people, our data, and our planet.

KnowBe4 is the world’s foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. We are at the forefront of security innovation, utilizing AI since 2016 to enhance our services. Our HRM+ platform merges ongoing risk intelligence, cutting-edge technical defenses, and tailored training solutions to foster robust security cultures within organizations. We empower companies to comprehend, assess, and mitigate human risk across their workforce, effectively countering threats like deepfakes and emerging AI-driven dangers.At KnowBe4, we believe in the synergy between protecting organizations against cyber threats and fostering a positive environmental impact. We understand that true resilience is a collective effort, necessitating the protection of our people, our data, and our planet.