Software Development Engineer II - Incident Management

Mapbox stands at the forefront of the real-time location technology sector, empowering businesses that are becoming increasingly location-aware. Our platform is uniquely designed to provide organizations with a comprehensive suite of tools that facilitate the navigation of individuals, packages, and vehicles across the globe. With over 4 million developers selecting Mapbox for its unparalleled flexibility, robust security features, and adherence to privacy regulations, our applications, data, SDKs, and APIs enable companies to create tailored, engaging experiences that captivate their audiences.Our MissionWe are dedicated to building the critical systems that deliver real-time navigation solutions for Mapbox's largest international clients. Our team processes vast amounts of geospatial data using a sophisticated combination of high-performance backend services, data pipelines, and AI-driven workflows to identify, validate, and provide timely road updates, including traffic conditions and road closures. The intelligent AI agents we develop augment our foundational algorithms, ensuring our maps reflect the ever-changing nature of road conditions and helping millions of drivers arrive at their destinations as efficiently as possible.Your RoleAs a Software Development Engineer II on the Incidents team, you will:Collaborate with your team to identify and define clear tasks.Design and implement automated AI agents to gather data and detect road incidents using proprietary Mapbox signals.Utilize algorithms to filter out outdated information and consolidate duplicate reports into a unified, high-quality data source.Create systems that effectively disseminate this data throughout the Mapbox ecosystem.Work alongside the MapGPT team to enhance our Feedback Agent, enabling continuous improvement of the map through real-time user feedback.As AI technology increasingly integrates into engineering processes, we seek engineers who can thoughtfully incorporate AI into design, development, and decision-making practices. Our interview process will explore your experience with AI in engineering contexts.

Join Mapbox, the premier real-time location platform, as we empower a new generation of location-aware businesses. Our platform provides a comprehensive suite of tools that facilitate the navigation of people, packages, and vehicles across the globe. With over 4 million developers choosing Mapbox for its reliability, security, and compliance, our applications, data, SDKs, and APIs allow organizations to craft unique and immersive experiences that captivate their users.What We DoAs we embark on an exciting journey to establish a new Telemetry team, we aim to revolutionize navigation, maps, and search products on a global scale. This team will be pivotal in designing, developing, and managing mission-critical services and high-throughput streaming data pipelines that process vast amounts of device and geospatial data. Our systems will deliver company-wide observability, performance metrics, and actionable insights to enhance our foundational Mapbox products, including Navigation SDK, Maps SDK, and data products like Traffic, Movement, Boundaries, and Roads. The Telemetry team will be at the heart of Mapbox’s strategic efforts across consumer, automotive, and logistics applications, directly influencing how millions of individuals and businesses navigate the world.In an era where AI is integrated into engineering processes, we value engineers who can adeptly incorporate AI into their design, development, and decision-making practices. Our interview process will include discussions on your use of AI in engineering workflows.What You'll DoWe are on the lookout for a highly innovative and motivated Software Development Engineer II to collaborate with Engineering Leaders throughout the organization to realize the vision of our new Telemetry team. This initiative will have a broad company-wide impact, demanding strong collaboration, communication, and execution capabilities.

Mapbox stands at the forefront of the real-time location platform, enabling a new wave of location-aware businesses. As the only platform providing organizations with a comprehensive toolkit for navigating people, packages, and vehicles globally, Mapbox has garnered the trust of over 4 million registered developers. Our platform is celebrated for its flexibility, stringent security measures, and adherence to privacy regulations. Companies leverage Mapbox's applications, data, SDKs, and APIs to craft tailored and immersive experiences that captivate their customers.About the TeamThe Data Tooling team is responsible for a diverse array of services aimed at reviewing, validating, and editing Mapbox’s global basemap content. Our mission is to provide customers with the most precise and continuously updated Live Map of the world. We utilize sophisticated data processing pipelines and a suite of proprietary tools, refined over the years, enabling us to validate millions of data updates monthly, process thousands of user feedback submissions from vehicles and mobile devices weekly, and annotate millions of anonymized user sessions and telemetry to extract actionable insights at scale.We are on the lookout for a skilled engineer to collaborate with our dedicated group of software engineers, taking ownership of and enhancing our mapping tools to new heights.As artificial intelligence becomes integral to modern engineering workflows, we appreciate engineers who can thoughtfully incorporate AI into design, development, and decision-making processes. Our interview process will involve a discussion on your approach to integrating AI within your engineering workflow.Your Key ResponsibilitiesLead the design, development, and testing of Mapbox tools and services aimed at addressing customer feedback and implementing corrections on third-party data.Tackle complex workflow challenges and enhance both frontend and backend services in response to shifting business requirements, performance metrics, and user feedback.Establish operational metrics to ensure your services meet performance expectations and continuously pursue improvements.Maintain comprehensive documentation for your services.Collaborate closely with the in-house editors team to understand their workflows and gather insights into their daily service usage challenges.Essential QualificationsOver 5 years of experience as a full-stack software engineer.Strong proficiency in JavaScript and modern frontend frameworks, particularly React.

Join Mapbox, the forefront of real-time location technology tailored for the next wave of location-based enterprises. Our platform uniquely offers a comprehensive suite of tools to facilitate navigation for individuals, items, and vehicles across the globe. With over 4 million developers leveraging Mapbox's flexibility, security, and adherence to privacy standards, we empower organizations to deliver personalized and engaging experiences that captivate their customers.What We DoThe Navigation SDK team specializes in developing frameworks and applications that drive navigation solutions worldwide. Our SDK is utilized by a diverse range of clients, including automotive, logistics, and consumer applications on Android, iOS, and Linux platforms. Our developers create exceptional applications and navigation experiences that consistently rank at the top of the App Store and Play Store. We are dedicated to collaborating with our partners to innovate the future of navigation, encompassing Augmented Reality applications, AI-driven experiences, popular consumer software, and autonomous driving technologies.With AI increasingly integrated into modern engineering processes, we seek engineers capable of thoughtfully incorporating AI into their design, development, and decision-making workflows. Expect discussions on AI application in engineering during the interview process.What You'll DoIn this influential role, you will help shape architectural strategies, spearhead technical projects, and design scalable features. Your main focus will be on developing cutting-edge solutions that seamlessly integrate various Mapbox SDKs (Navigation, Maps, and Search), enabling swift and efficient deployment of customer applications.Your key responsibilities will include:Defining and overseeing the execution of large-scale, cross-disciplinary projects and initiatives.Enhancing quality by promoting improvements in our development workflows, code quality benchmarks, and best practices across teams.Participating in technical discussions and decisions that influence long-term strategic direction and scalability.Serving as a technical mentor and resource for the team, encouraging professional growth and knowledge exchange.Additionally, you will engage in hands-on development to uphold high-quality standards across our SDKs:Craft user-friendly and expressive APIs for developers utilizing our SDKs.Delivering superior feature implementations that meet our high standards.

Join Mapbox, the premier real-time location platform designed for the next generation of location-aware businesses. As the only platform that offers a comprehensive suite of tools to facilitate the navigation of people, packages, and vehicles globally, Mapbox is trusted by over 4 million registered developers for its flexibility, security, and compliance with privacy standards. Our applications, data, SDKs, and APIs empower organizations to create tailored and immersive experiences that captivate their customers.Our MissionWe are at an exciting juncture as we establish a new Telemetry team dedicated to enhancing navigation, mapping, and search products on a global scale. This pivotal team will design, develop, and manage essential services and high-throughput streaming data pipelines that analyze vast amounts of device and geospatial data. These systems will enable comprehensive observability, performance metrics, and actionable insights that will directly contribute to the enhancement of foundational Mapbox products including the Navigation SDK, Maps SDK, and various data products like Traffic, Movement, Boundaries, and Roads. This Telemetry team will play a crucial role in shaping Mapbox’s strategic initiatives across various sectors including consumer, automotive, and logistics, directly influencing how millions navigate the world.As artificial intelligence becomes an integral part of modern engineering practices, we highly value engineers who can intelligently incorporate AI into their design, development, and decision-making processes. Our interview process will include discussions on how you utilize AI in your engineering workflow.

Mapbox stands as the premier real-time location platform tailored for the next wave of location-aware enterprises. It uniquely offers organizations a comprehensive suite of tools essential for navigating people, packages, and vehicles seamlessly across the globe. Over 4 million developers have opted for Mapbox due to its adaptability, robust security, and commitment to privacy compliance. Businesses leverage Mapbox's applications, data, SDKs, and APIs to craft tailored and engaging experiences that captivate their clientele.Our MissionAt Mapbox, data is the cornerstone of our operations. It underpins every product we deliver, including maps, navigation, and search functionalities, directly enhancing customer satisfaction. The Roads team at Mapbox plays an instrumental role in developing detailed global road networks for both visual and navigational applications.Your RoleAs a Senior Software Development Engineer, you will be pivotal in enhancing our software and technology for superior road features, navigation capabilities, and high-definition mapping solutions. Your expertise will contribute significantly to our exciting projects within a skilled, multidisciplinary, and self-driven team.In this position, you will:Take ownership of existing data processing pipelines, driving improvements, scaling efforts, and iterative enhancements.Architect and deploy new data processing pipelines.Gather and analyze performance metrics to ensure efficiency.Contribute to discussions and the implementation of security best practices.