Proactive AI Professional Services Engineer

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professi…

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

About UsAt Voice AI Solutions, we are dedicated to pioneering sophisticated conversational AI voice agents tailored for diverse businesses. Our innovative offerings include AI Receptionists, AI Customer Service Agents, and AI Sales Agents, alongside bespoke solutions for various sectors, including IT, finance, real estate, and insurance. Crafted with a focus on data sovereignty, security, and seamless integration, our AI solutions empower clients to scale operations, enhance customer experiences, and significantly lower operational costs by up to 70%.About the RoleWe are on the lookout for a talented Prompt Engineer to become a vital part of our Conversational AI team. In this key role, you will be instrumental in designing, testing, and refining prompts that facilitate natural, effective, and compliant interactions between our AI voice/chat agents and end-users. Collaborating closely with our developers, AI trainers, and clients, you will ensure that conversational flows are accurate, contextually aware, and aligned with our business objectives.

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company serves clients such as Burger King, IHOP, and KFC, aiming to make it easier for hourly workers and their employers to succeed. Backed by investors including Founders Fund, BOND, and Coatue, Workstream continues to grow as a Series B company. The Senior Software Engineer - Professional Services role is based in Manila, Philippines, and offers full remote flexibility. This position supports Workstream's mission to deliver technology that meets the needs of hourly workers and their employers. What we offer Fully remote work setup Salary paid via direct bank transfer $50 monthly stipend Annual bonus program Flexible paid time off (PTO) Our values Workstream seeks people who want to help build a positive, collaborative team culture and who share our company values.

At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.This is a fully remote position based in the Philippines.

Join our dynamic team as a Full Stack Software Engineer specializing in AI Training. In this role, you will collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance the capabilities of AI systems. Bring your expertise in both front-end and back-end technologies to create seamless user experiences and robust applications.

Join Wing, a pioneering company on a mission to redefine the future of work by creating world-class teams and automating operations. We are seeking an AI-Driven Back-End Developer to design, build, and maintain robust server-side applications that power AI solutions. The ideal candidate will possess strong expertise in back-end technologies, cloud infrastructure, and database management, along with hands-on experience in integrating and deploying AI/ML models and APIs. Your contributions will be vital in delivering innovative features that enhance user experiences and streamline operations.

Role overview Olive Sea APAC is hiring a Generative AI Project Manager in Manila, Philippines. This role leads cross-functional teams to deliver projects centered on generative AI, managing each phase from planning through completion. The focus is on keeping projects aligned with company goals by handling schedules, budgets, and stakeholder communication. What you will do Lead teams in planning and executing generative AI initiatives Monitor project timelines and ensure deliverables stay on schedule Manage budgets and assign resources where needed Keep stakeholders informed and set clear expectations throughout each project Requirements Background in leading projects within the technology sector Interest in artificial intelligence and its practical uses Ability to work across multiple teams and adapt to changing priorities Strong communication skills, both written and verbal This position is based in Manila. Those interested in project management at the intersection of AI and technology will find this work engaging and meaningful.

oliverseapac is seeking a Generative AI Art Director in Manila, Philippines. This position leads creative direction for projects that blend artificial intelligence with digital art. The focus is on shaping and executing a vision that explores new possibilities in visual content. Role overview This role centers on guiding a team of artists and technologists to produce digital artwork using AI tools and techniques. The Generative AI Art Director ensures that each project meets high creative standards while exploring fresh approaches to digital expression. Collaboration Working closely with both creative and technical team members, the Art Director brings together diverse perspectives to deliver original and impactful visual experiences. What you will do Lead the creative vision for AI-driven art projects Oversee the execution of digital artwork from concept to completion Work with artists and technologists to push the boundaries of what AI can achieve in visual art

Role overview Oliver seeks a Senior Project Manager specializing in Generative AI to join the team in Manila, Philippines. This position leads strategic projects that apply advanced AI technology to enhance processes and outcomes across various sectors. What you will do Lead AI-focused projects from initial planning through final delivery Collaborate with cross-functional teams to achieve project objectives Manage project schedules, tracking progress and coordinating key milestones Ensure deliverables align with quality expectations and business goals Impact This role plays a key part in shaping how Oliver creates and applies AI-driven solutions.

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

Company Overview:Established in 2002, DVI Solutions has emerged as a premier provider of innovative audio-visual systems that enhance communication and collaboration among our clients. We operate across multiple countries including Singapore, Thailand, Shanghai, Hong Kong, Vietnam, India, Malaysia, and Indonesia, serving a diverse clientele that spans corporations, government entities, educational institutions, retail businesses, and hospitality sectors.Role Summary:We seek a talented and committed Audio-Visual Service Engineer to join our dynamic team in the Philippines. In this pivotal role, you will oversee the installation, maintenance, troubleshooting, and technical support of audio-visual (AV) systems at client locations. Collaborating closely with project teams and clients, you will ensure that all systems operate smoothly and adhere to the highest quality benchmarks.Key Responsibilities:Install, test, and commission AV equipment and systems including projectors, video conferencing solutions, audio processors, and control systems.Execute regular preventive and corrective maintenance on AV systems.Diagnose and resolve hardware and software challenges, both on-site and remotely.Deliver technical support and training to clients regarding AV system operations.Engage with project and sales teams to accurately understand customer needs and provide effective solutions.Document service reports, maintenance logs, and client feedback meticulously.Stay informed about the latest AV technology trends and product developments.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

Join us as a dynamic Livestream Producer for AI at AdAsia Holdings, where you will spearhead the strategic direction and profitability of our key client accounts on the Anylive platform. This role transcends traditional production responsibilities—it's your chance to become the architect of AI personas and conversational design, shaping the appearance, voice, and interactions of our platform's AI characters.Your Key ResponsibilitiesAccount Strategy: Take ownership of key client accounts, aligning business objectives with platform execution while managing account profitability (P&L).AI Integration Leadership: Collaborate with AI development teams to define and enhance AI character capabilities, personas, and conversational architecture based on client needs.Team Leadership: Guide and mentor the Senior Executive focused on Live Production and the Junior Coordinator concentrating on Scripting/Analysis, ensuring efficient task delegation and high performance.Performance Analysis: Conduct performance assessments in collaboration with data science to evaluate client ROI and engagement metrics for executive and client presentations.Operational Excellence: Review existing workflows to identify and implement creative and technical enhancements that can be productized and scaled across the Anylive platform.Who You AreProven Experience: 6+ years in digital media, technology, or live production, with 3+ years in team management or account oversight focusing on creative and technical delivery. Experience in E-commerce, particularly with major marketplaces like Shopee, TikTok Shop, and Lazada, along with familiarity with seller centers and live dashboards.E-commerce Expertise: Hands-on experience using content (live streams, interactive media, or AI) to boost e-commerce sales, audience conversion, or direct monetization for clients.Creative Writing Skills: Demonstrated expertise in Screenwriting, Copywriting, or Creative Direction, adept at crafting character/brand voices and establishing high-level AI dialogue standards for compelling content.Ownership Mentality: Ability to thrive in fast-paced, rapidly changing environments with a strong sense of accountability.Attention to Detail: Excellent ability to navigate both structured and unstructured information.Benefits of Joining UsCompetitive SalaryBiannual Performance ReviewsCollaborative Work EnvironmentOpportunities for Professional Growth

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to guarantee that you receive our communications. Client Overview:Join a pioneering organization at the forefront of artificial intelligence, operating within a collaborative framework that includes a dedicated Executive Assistant team and a vibrant recruitment department. We are on the lookout for a specialized Sourcing Assistant to elevate our current workflows and enhance our candidate sourcing capabilities.Industry: Artificial Intelligence / TechnologyLocation: Philippines Role Objective:We aim to find a proficient Sourcing Assistant adept at building robust candidate pipelines via LinkedIn and utilizing AI tools for insightful evaluation and outreach.Schedule:• 8:00 AM – 5:00 PM PSTKey Responsibilities:Identify and source qualified candidates on LinkedIn aligned with specific hiring criteria.Leverage AI tools to evaluate resumes against established benchmarks and pinpoint top talent.Compose and dispatch personalized outreach messages to attract prospective candidates.Qualifications:Proficient in AI Tools: Skillful in utilizing applications such as ChatGPT, Claude, or Gemini for analytical tasks including resume assessments and tailored email drafting.Exceptional English Communication: Near-native proficiency for effective candidate screening and executive-level dialogue.LinkedIn Sourcing Expertise: Demonstrated experience in identifying and evaluating specific talent profiles.Schedule Availability: Must be available to work from 8:00 AM – 5:00 PM Pacific Time. Preferred Qualifications:Experience with Lever (ATS)Familiarity with Notion and SlackProficient in Google WorkspaceTools & Platforms:LinkedIn (Sourcing)AI Tools (ChatGPT, Claude, Gemini)Google WorkspaceLever (ATS)Slack

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture