L2 Senior Technical Support Engineer

At Celonis, we are pioneering the future of Process Intelligence technology, standing as a global leader and one of the fastest-growing SaaS companies. Our mission is to unleash productivity by integrating AI, data, and intelligence into core business processes. We invite you to be a part of this transformative journey! The Team:Join our dynamic Celonis Support Services team, a vital component of our 3-Level Support model, as an accomplished 2nd Level Technical Support Engineer. You will be based in the vibrant city of Madrid and report directly to the Director of Customer Support.The Role:As a Senior Technical Support Engineer, you will be an integral part of our support structure, specializing in diagnosing and resolving intricate technical and product-related challenges across the Celonis Product Suite. Your role will establish a vital link between our esteemed global customers, partners, and our internal teams in Value Engineering, Delivery, Development, and Product Management. We are seeking an individual passionate about becoming a technical authority on Celonis infrastructure and software, contributing significantly to a SaaS-focused environment centered on delivering customer value.Your Key Responsibilities:Deliver expert 2nd Level technical support for customer inquiries across Celonis Systems & Products.Act as a Technical Liaison for Premier Customers, ensuring their needs are met with precision.Own complex cases, managing them according to ITSM processes and adhering to established KPIs.Conduct analysis, diagnosis, and resolution of sophisticated technical issues, collaborating closely with customers and internal Product and Engineering teams.Engage in Root Cause Analysis (RCA) cycles to enhance the team's support Knowledge Base.Contribute proactively to Continuous Service Improvement (CSI) initiatives, including Knowledge-Centered Service (KCS).Prepare and present Webcasts on selected technical topics for customers and internal teams.Participate in an on-call rotation to ensure continuous global support coverage.

At Celonis, we are the pioneers in Process Intelligence technology and one of the fastest-growing SaaS companies globally. Our mission is to elevate productivity by integrating AI, data, and intelligence into business processes. We invite you to be part of this transformative journey!The Team:Join our dynamic Celonis Support Services team, which is an integral part of our 3-Level Support model. As a dedicated 2nd Level Technical Support Engineer based in Madrid, you will report directly to our Director of Customer Support.The Role:As a Senior Technical Support Engineer, you will leverage your expertise to diagnose and resolve complex technical and product-related issues within the Celonis Product Suite. You will be the vital link between our global customers, partners, and our internal teams in Value Engineering & Delivery, Development, and Product Management. We are seeking an individual who is passionate about becoming an authority in Celonis infrastructure and software while fostering a customer-centric, SaaS-focused environment.Your Responsibilities Include:Delivering expert 2nd Level technical support for customer inquiries related to Celonis Systems & Products.Acting as a Technical Contact for our Premier Customers.Taking ownership of complex cases, ensuring they are qualified, driven, and resolved in line with ITSM processes and KPI standards.Conducting analysis, diagnosis, and recovery of intricate technical issues, often engaging directly with customers and our internal Product and Engineering teams.Participating in Root Cause Analysis (RCA) cycles to enhance our support Knowledge Base.Contributing to Continual Service Improvement (CSI) initiatives, including Knowledge Centred Service (KCS).Preparing and presenting Webcasts on selected technical topics for customers and internal staff.Participating in an on-call rotation to guarantee continuous global coverage.

At Celonis, we are at the forefront of Process Intelligence technology, recognized globally as a leader among the fastest-growing SaaS companies. Our mission is to harness the power of AI, data, and intelligence to revolutionize business processes, and we're seeking talented individuals like you to help us achieve this vision. Are you ready to make an impact?The Team:Join our dynamic Celonis Support Services team, a vital component of our 3-Level Support model, as a dedicated 2nd Level Technical Support Engineer. Your base will be in Madrid, where you will report directly to the Director of Customer Support.The Role:As a Senior Software Support Engineer, you will be an essential player in diagnosing and resolving intricate technical and product-related challenges across the Celonis Product Suite. You will act as a vital link between our global customers, partners, and our internal Value Engineering & Delivery, Development, and Product Management teams. We are looking for someone who is enthusiastic about becoming a deep technical expert in Celonis infrastructure and software while contributing to a customer-centered SaaS environment.Your Responsibilities:Focus on expert technical analysis, resolution of complex incidents, and driving ongoing improvements in support operations:Deliver 2nd Level technical support for customer inquiries related to Celonis Systems & Products.Act as a Technical Contact for Premier Customers.Take ownership of complex cases by accepting, qualifying, driving, and resolving them in alignment with ITSM processes and KPI standards.Conduct in-depth analysis, diagnosis, and recovery of complex technical issues, frequently collaborating with customers and internal Product and Engineering teams.Engage in Root Cause Analysis (RCA) activities to enhance the team’s support Knowledge Base.Actively contribute to Continual Service Improvement (CSI) initiatives, including Knowledge Centred Service (KCS).Prepare and present Webcasts on selected technical topics for customers and internal support staff.Participate in an on-call schedule to ensure continuous global coverage.

Join our dynamic team at Devoteam as a Cybersecurity Analyst (SOC L2), where you will be at the forefront of safeguarding our clients' information systems. In this role, you will leverage your expertise to monitor, detect, and respond to security incidents, ensuring the highest level of protection for our clients.Your responsibilities will include analyzing security events, implementing security measures, and collaborating with cross-functional teams to enhance our cybersecurity posture. A passion for staying ahead of emerging threats and a proactive approach to incident response are essential.

Join our dynamic team at Devoteam as an L2 Analyst for our Security Operations Center (SOC). In this role, you will be responsible for monitoring, detecting, and responding to security incidents, ensuring the integrity and safety of our clients' digital environments. You will work closely with a team of cybersecurity professionals to analyze potential threats and implement effective security measures.

Role Overview atexis is looking for a Senior Integrated Logistics Support Engineer in Madrid. This role focuses on improving logistics operations and delivering solutions that help clients achieve reliable, efficient service. What You Will Do Enhance and optimize logistics processes for client projects Support clients by identifying and implementing improvements in service delivery Apply integrated logistics support expertise to drive operational efficiency and reliability

Join Our Team:At Geotab®, a global leader in IoT and connected transportation, we pride ourselves on being recognized as a certified “Great Place to Work™.” Our diverse and talented workforce collaborates to empower businesses to thrive while enhancing the safety and sustainability of our communities.We are transforming vehicle security by connecting commercial fleets to the internet and delivering actionable insights through our web-based analytics. With our open platform and the Geotab Marketplace®, which features hundreds of third-party solutions, both small and large businesses can streamline operations by integrating vehicle data with their existing assets. By processing billions of data points daily, we utilize data analytics and machine learning to boost productivity, minimize fuel consumption, enhance driver safety, and maintain compliance with regulatory standards.As we expand, we seek individuals who are passionate about innovation, embrace challenges, and aspire to make a difference. Our dynamic work environment encourages Geotabbers to take on diverse tasks and responsibilities beyond their initial role. Join us for a rewarding career filled with opportunities for creativity, exceptional benefits, and a vibrant, inclusive culture. Discover what it means to be a Geotabber by visiting our blog and following us on Instagram. Become a part of our talent network to explore more job opportunities!

Role overview atexis seeks a Technical Information Analyst in Madrid to work on security and defense support projects. This role centers on analyzing technical and operational data and turning it into insights that help guide decisions. The goal: strengthen how teams operate and respond to challenges. What you will do Review and interpret technical and operational information tied to security and defense work Deliver clear, actionable insights for decision-makers Support the development of strategies that enhance client safety and security Impact Work in this position directly shapes safer outcomes for clients and plays a key role in the success of security and defense projects at atexis.

We are seeking a dynamic and experienced Senior Technical Lead to join our team in Madrid. In this pivotal role, you will leverage your extensive technical expertise to lead projects and drive innovation within our Software Business Solutions (SBS) division. You will collaborate with cross-functional teams to ensure the successful delivery of high-quality software solutions, mentor junior developers, and contribute to architectural decisions.

Join our dynamic team as a Technical Engineer specializing in Urban Planning Licenses at SGS in Madrid. In this pivotal role, you will be responsible for conducting inspections and field tests to ensure compliance with urban planning regulations. Your expertise will contribute to the successful implementation of urban development projects, making a significant impact on our community.

Join Sopra Steria as a Senior Technical Lead in our Madrid office, where you will play a crucial role in driving innovative solutions and leading technical teams. You will be responsible for overseeing the development process, ensuring high-quality delivery while mentoring junior developers.

Role Overview SGS is hiring an Application Support Specialist for the Madrid office. This role focuses on keeping software applications running smoothly and supporting users when technical issues arise. What You Will Do Diagnose and troubleshoot software application problems Provide technical support to users and resolve issues efficiently Implement solutions that improve the user experience Work with teams across the company to optimize application performance Contribute to ongoing improvements in service delivery Who We’re Looking For Proactive problem-solver with strong attention to detail Genuine interest in technology and application support Comfortable collaborating with colleagues from different departments

We are seeking a skilled Technical Engineer to join our dynamic team focused on installation works in Madrid. In this role, you will be responsible for overseeing technical specifications, ensuring project compliance, and collaborating with multidisciplinary teams to deliver successful outcomes. Your expertise will contribute significantly to our projects, driving efficiency and innovation.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Our platform connects over 300 million people each month across more than 55 countries, helping audiences discover memorable events and experiences. We also support event creators with technology and insights to help them grow. Fever partners with organizations like Netflix, F.C. Barcelona, and Primavera Sound to deliver unique experiences. Our work has earned recognition from leading investors and industry leaders. Role Overview: Senior Technical SEO Strategist This position is based in Madrid. The Senior Technical SEO Strategist will report to the SEO Manager and act as the technical SEO lead for Fever’s transactional platforms, including feverup.com, white label sites, and other Fever group properties. The role involves close collaboration with Product, Engineering, Data, and Marketing teams to drive organic search performance using advanced tools and data insights. What You Will Do Act as the technical SEO expert for Fever’s transactional ecosystems. Analyze, define, and optimize information architecture across our sites. Apply technical skills in crawling, indexing, structured data, Core Web Vitals, HTML, CSS, CDN performance, and API automation. Ensure optimal bot accessibility for both traditional search engines and large language models. Monitor industry changes and propose timely actions to keep our sites aligned with evolving SEO and GEO requirements. Own monitoring, KPI definition, and tracking, including large-scale log analysis and dashboarding/alerting (using tools like ELK, BigQuery, Splunk, or similar). Work with Data, Product, and Systems teams to deliver on our technical SEO roadmap. Design, implement, and iterate on experiments to improve site performance and search visibility.

Join our dynamic team as a Network Support Specialist, where you will leverage your French language skills to provide exceptional technical support and solutions for our clients. Your role will involve diagnosing and resolving network issues, ensuring seamless connectivity, and contributing to the overall success of our IT support operations.

Join our dynamic team as a Senior Electrical Engineer at AECOM in Madrid. In this pivotal role, you will leverage your expertise to design and implement cutting-edge electrical systems for a variety of projects. Collaborating closely with multidisciplinary teams, you will ensure that our engineering solutions meet the highest standards of quality and innovation.

Join our dynamic team at AECOM as a Senior Roadway Engineer, where your expertise will shape the future of transportation infrastructure. In this pivotal role, you will lead design projects, ensure compliance with industry standards, and collaborate with a diverse group of professionals to deliver innovative solutions.

Join our dynamic team as a Network Support Specialist where your proficiency in German will be invaluable. You will play a crucial role in ensuring smooth network operations, providing technical support, and resolving issues for our clients. If you are passionate about technology and customer service, this is the perfect opportunity for you to kick-start your career!

Join our esteemed team at AECOM, where we are dedicated to creating innovative solutions in the field of geotechnical engineering. As a Senior Geotechnical Engineer, you will lead critical projects, providing expertise in site investigations, foundation design, and soil mechanics. Your role will involve collaborating with multidisciplinary teams to ensure the successful execution of projects while adhering to safety and quality standards.

As a Senior Backend/Platform Engineer at causaprima, you will be responsible for the foundational platform utilized by our agents. Your expertise will enhance our event-driven architecture, streamline data pipelines, integrate with customer accounting systems, and ensure that our infrastructure is reliable, auditable, and efficient.Key ResponsibilitiesEvent Store Management — Design and maintain an append-only PostgreSQL database featuring tamper-evident hash chaining, real-time event distribution, agent replay, recovery capabilities, and schema versioning.Cryptographic Signature Infrastructure — Establish key management and signature verification systems for all agent events while implementing approval chains for external actions.Workflow Constraint Engine — Develop a gateway to verify authorization for any external actions including emails, payments, or API calls.PII Vault & GDPR Compliance — Create isolated, encrypted storage solutions for personal data, ensuring compliance with the right to erasure and data residency requirements.Multi-Tenancy Management — Implement row-level security and tenant isolation across all data stores, including tenant-scoped LLM API keys.Authorization Framework (Cerbos) — Utilize attribute-based access control for both agents and humans, ensuring deterministic policy evaluation where LLMs do not make authorization decisions.MCP Security Layer — Develop authentication, capability-based scoping per partner, and rate limiting for the Model Context Protocol endpoint.Database Architecture — Focus on PostgreSQL schema design, indexing strategies, performance tuning, and read replica topology.