Senior Customer Success Manager

Role Overview MicroStrategy Inc. is hiring a Senior Customer Success Manager in Madrid. This position focuses on helping customers reach their goals and get the most from MicroStrategy’s services. The role includes leading a team committed to improving client satisfaction and strengthening customer engagement. What You Will Do Build and maintain strategic relationships with key stakeholders at client organizations Guide customers on best practices to support their success with MicroStrategy products and services Work closely with teams across the company to deliver solutions tailored to client needs Lead efforts to increase customer satisfaction and engagement

Join our dynamic team at alan as a Customer Success Manager in vibrant Spain! In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving customer engagement. As a key player in our organization, you will work closely with cross-functional teams to deliver exceptional service and support, helping our clients achieve their goals.

About GoodHabitz GoodHabitz is an international ed-tech company founded in the Netherlands in 2011. With nearly 20 countries and 16 offices, our team of over 400 employees works to make learning accessible, engaging, and enjoyable. We offer online training courses that help individuals reach their potential. Our culture values support, personal growth, and celebrating achievements. We approach challenges with optimism and encourage every team member to bring their unique strengths. Role Overview The Customer Success Manager in Madrid will serve as the main contact for our Spanish clients. This role guides organizations from onboarding through ongoing engagement, helping employees make the most of the GoodHabitz learning platform. Success in this position means building strong relationships, understanding client needs, and ensuring our solutions help customers reach or exceed their goals. What You Will Do Lead inspiration sessions for learning and development ambassadors within client organizations to boost enthusiasm and platform usage. This may include suggesting internal marketing strategies, organizing events, and supporting communication efforts. Maintain proactive contact with customers to understand their needs and challenges, making sure our products are integrated into their daily operations. Manage the customer renewal process by evaluating outcomes, identifying risks, and recognizing new commercial opportunities. Deliver measurable results and success stories for clients, sharing these with colleagues and other organizations as examples of best practice. Embrace personal growth, seek feedback, and share customer insights with the GoodHabitz team to support continuous improvement. Location This position is based in Madrid, Community of Madrid, Spain.

The Nielsen Company is hiring a Customer Success Manager in Madrid. This position centers on building strong client relationships and supporting customer satisfaction across a diverse portfolio. Role overview This role focuses on understanding client needs and delivering clear, strategic support. Regular communication and proactive problem-solving are central to daily work. Success in this position means clients feel heard, supported, and confident in their partnership with Nielsen. Language requirements Professional proficiency in French Professional proficiency in English Professional proficiency in Spanish What you will do Communicate with clients in French, English, and Spanish Support client needs and resolve issues efficiently Strengthen relationships with a varied client base

Join Instagrid and be part of the clean-tech revolution by delivering pure energy solutions to empower professional workers in transitioning away from combustion generators. Experience a safe, efficient, clean, and silent energy alternative.As a Customer Success Manager, you will serve as the main point of contact for our key clients, ensuring they have an outstanding experience. Your role will be pivotal in promoting the successful integration of our technology, fostering long-term client relationships, and representing the Instagrid brand with enthusiasm and professionalism.Your ResponsibilitiesTake proactive ownership of implementing framework agreements with major clients, guaranteeing a seamless and positive experience with our product offerings across all client locations.Develop and enhance relationships within assigned accounts, providing tailored solutions to support their operational success.Creatively promote both established and new application use cases across diverse business units.Conduct product training and onboarding sessions, empowering users to feel confident in utilizing our solutions.Ensure clients have all necessary information to operate our products effectively and handle inquiries promptly and thoroughly.Maximize product utilization and customer satisfaction, driving high adoption rates.Exhibit strong strategic thinking and superior communication and negotiation skills in Spanish, confidently delivering impromptu presentations.Demonstrate proficiency in Salesforce and Microsoft Office applications.Maintain exceptional organization skills while meeting deadlines in a fast-paced, dynamic environment.Handle confidential information with the utmost professionalism and discretion.

At Insider One, we are dedicated to empowering marketing and customer engagement teams to unleash their full potential. As the leading platform in the industry, we provide a unified solution that encompasses everything needed for marketing success.Who We AreFounded with a vision to revolutionize the marketing landscape, Insider One has grown from a small team to a global powerhouse with over 1,500 employees from over 50 nationalities, operating across 30+ offices. Our platform integrates AI and a comprehensive Customer Data Platform (CDP) to offer unparalleled data unification, personalized marketing, and journey orchestration across a multitude of channels including WhatsApp, SMS, Email, Web, App, and Site Search.We are proud to have recently secured one of the largest funding rounds in our sector, a $500M Series E led by General Atlantic, with support from renowned investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 clients, including Fortune 500 giants like Samsung, Nike, and Nestlé, we are recognized as a leader in the B2B SaaS space.As a women-founded and women-led unicorn, Insider One is committed to inclusivity and innovation, making us the only vendor acknowledged as the foremost leader in all essential capabilities for marketing and customer engagement teams. Explore our accolades and see why our customers love us!

2K Games is hiring a Customer Success Associate II in Madrid, Spain. This position centers on supporting customers and helping them get the most from our products. The role calls for someone who enjoys building strong client relationships and takes pride in delivering high-quality service. Role overview As a Customer Success Associate II, the main focus is to ensure customers have positive experiences with 2K Games. The job involves responding to client needs, addressing questions, and helping resolve issues efficiently. Building trust and maintaining ongoing communication with customers are key parts of this role. What you will do Provide support to customers using 2K Games products Develop and maintain relationships with clients Work proactively to ensure customer satisfaction Who we’re looking for Interest in gaming and customer service Proactive approach to solving problems Dedication to helping customers succeed

This AI Product Manager role at Ebury centers on building and launching an Internal AI Copilot for the Client Portfolio Management team. The position aims to improve both revenue growth and customer success by enhancing how the company connects with its clients. What you will do Lead the roadmap and delivery of AI-driven tools for managing client portfolios Collaborate with cross-functional teams to gather requirements and assess results Prioritize features that strengthen client engagement and support business goals Collaboration and location The role is based in Madrid. The team works together in the office four days each week, with one day remote.

Join Ogury as a Customer Success Executive Intern and play a pivotal role in enhancing our clients' experience. As a part of our dynamic team in Madrid, you will support our customers in optimizing their engagement strategies, ensuring they derive maximum value from our innovative solutions.This internship offers you a unique opportunity to develop your skills in customer relationship management, problem-solving, and strategic communication while working in a fast-paced environment.

SoSafe aims to be the premier provider of human risk management solutions across Europe. Our acclaimed awareness platform incites behavioral change through engaging training and simulations focused on cybersecurity and data protection. With cybercrime projected to inflict $10.5 trillion in costs annually by 2025, we invite you to join us in making a significant impact!Your Role in Driving Success:As a Customer Success Manager, you will be the key advocate for our customers in Spain and Italy. Your objective is to ensure they receive optimal value from the SoSafe product suite. You will serve as a trusted advisor, bridging the technology we offer with our customers' security objectives. By prioritizing user adoption and strategic alignment, you will shape the customer experience into measurable business outcomes, fostering loyalty through proven results.Key Responsibilities:Strategic Partnership: Collaborate with customers to establish success criteria and develop customized engagement plans that align with their security awareness objectives.Consultative Guidance: Offer expert advice on best practices for cybersecurity awareness, assisting clients in building and implementing robust internal safety cultures.Demonstrating Value: Lead impactful Business Reviews that extend beyond mere metrics to outline the tangible ROI and security enhancements provided by SoSafe.Customer Advocacy: Act as the

Are you passionate about shaping global marketing strategies that drive customer engagement? QAD Inc. is seeking a dynamic Global Customer Marketing Manager to join our innovative marketing team in Madrid. In this pivotal role, you will be responsible for developing and executing marketing initiatives that enhance customer experience and foster brand loyalty on a global scale.Your key responsibilities will include:Crafting and implementing customer-centric marketing campaigns.Analyzing market trends to identify opportunities for growth.Collaborating with cross-functional teams to align marketing strategies with business objectives.Managing marketing budgets and measuring campaign effectiveness.If you are a strategic thinker with a flair for creativity and a strong understanding of customer marketing, we want to hear from you!

Join SGS as the Global Manager for Customized Solutions in Food & Sustainability. In this pivotal role, you will lead innovative initiatives aimed at enhancing sustainability practices within the food industry. You will collaborate with cross-functional teams to deliver tailored consulting, certification, and training solutions that meet the diverse needs of our clients globally.Your expertise will be crucial in guiding strategic projects and ensuring that our offerings align with regulatory standards and market trends. We are looking for a dynamic leader who is passionate about sustainability and possesses a strong background in food systems.

Role Overview T-Systems Iberia is hiring a Customer Security Manager based in Madrid or Barcelona. This position focuses on protecting client data and assets by maintaining and improving security protocols. The Customer Security Manager works closely with teams across the company to strengthen security practices and encourage awareness at every level. What You Will Do Oversee security measures for client data and assets Develop and refine security protocols Advise on security strategy and best practices Collaborate with multiple departments to promote security awareness Location This role is available in Madrid or Barcelona.

About HappyRobotHappyRobot is pioneering the AI-native operating system designed for the real economy—effectively bridging the gap between intelligence and actionable insights. By integrating real-time data, specialized AI functionalities, and an orchestrating intelligence, we empower enterprises to manage intricate, mission-critical operations autonomously.Our AI OS not only accumulates knowledge but also optimizes processes at every level while continuously evolving. We focus on supply chain and industrial-scale operations, where resilience, speed, and ongoing improvement are essential. This allows human talent to concentrate on strategic, creative, and higher-value tasks.Discover more about our vision in our Manifesto. HappyRobot has successfully raised $62M to date, including a recent $44M Series B funding round in September 2025, backed by prominent investors like Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to revolutionize enterprise operations. We are channeling this investment into assembling a world-class team characterized by relentless drive, exceptional problem-solving skills, and a passion for exceeding limits in a dynamic, high-intensity environment. If this vision resonates with you, we invite you to join us at HappyRobot.Role OverviewWe are on the lookout for a Go-To-Market (GTM) Market Launcher to spearhead and execute go-to-market strategies within a dedicated pod at HappyRobot. You will be responsible for driving revenue outcomes, acquiring customers, and facilitating expansion within your pod, serving as the principal GTM owner across sales, pipeline strategy, and customer success alignment. This role integrates hands-on execution with leadership responsibilities, collaborating cross-functionally with Product, Engineering, Marketing, and Operations to scale repeatable GTM practices.What You’ll DoOwn and execute the go-to-market strategy for your pod, converting company-level objectives into actionable plans that drive revenue, adoption, and retention.Lead the GTM initiatives within your pod, working closely with Sales, Solutions, and Customer Success to ensure cohesive alignment across the entire customer lifecycle.Be accountable for pipeline generation, deal execution, forecasting, and revenue goals for your pod.Lead and assist in complex sales cycles from initial discovery through to closing, engaging senior stakeholders and navigating intricate buying processes.Create, manage, and sustain a robust and predictable pipeline with strong coverage and velocity.Foster trusted relationships with stakeholders and clients to drive success.

Ebury empowers ambitious businesses to achieve global expansion, and we apply this same philosophy to our team. We foster a culture of innovation, collaboration, and problem-solving, ensuring every individual feels valued, supported, and empowered to thrive.If you are a collaborative individual eager to redefine how businesses operate on a global scale, we invite you to connect with us. Let’s explore how Ebury can fast-track your career and enable you to influence the future.Customer Relations Executive - Customer Relations TeamEbury Madrid - Office basedJoin our dynamic and rapidly expanding team in Madrid! As a key point of contact for our corporate clients, you will provide daily operational and trading support. Your blend of client-facing expertise, operational skills, and problem-solving abilities will be crucial in managing the daily relationships with our corporate accounts. You will play a vital role in driving revenue and growth for the business during an exciting phase of development. As an ambassador for Ebury’s products and services, you will engage directly with clients, enhancing their experience.

Join our vibrant Customer Experience department at MSX International, where we embrace a proactive and collaborative spirit. Our mission is to ensure that every customer feels valued, special, and completely satisfied with our services.Are you adept at understanding customer needs and setting management priorities? Can you identify and resolve customer issues while effectively conveying our brand image?We invite you to become one of our enthusiastic Customer Care Agents!Your daily responsibilities will include:Handling inbound calls and responding to emails from customers and dealers.Providing follow-up support until customer queries are fully resolved.Making reminder calls and following up on incidents to ensure maximum customer satisfaction.Updating databases, preparing reports, and generating insights.

Join our dynamic team at bigblue as a Customer Care Specialist in beautiful Madrid. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. Our ideal candidate is passionate about helping others and possesses excellent communication skills.Your responsibilities will include:Responding to customer inquiries via phone, email, and chatResolving customer issues efficiently and effectivelyMaintaining a positive and empathetic attitude towards customers at all timesDocumenting customer interactions in our CRM systemIf you thrive in a fast-paced environment and are eager to make a difference, we would love to hear from you!

Join Cabify as a Customer Experience Excellence Specialist and play a crucial role in enhancing our customer service operations. In this position, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing strategies that elevate the customer experience. Your insights will be pivotal in shaping our service offerings and ensuring customer satisfaction.

Role overview Fever Up seeks a Senior Customer Lifecycle Specialist based in Madrid. The role centers on building stronger engagement and improving retention throughout the entire customer journey. What you will do Study customer data to spot trends and highlight areas for improvement Create and update lifecycle strategies that increase satisfaction and loyalty Plan and roll out new projects aimed at improving the customer experience Collaborate with teams across Fever Up to ensure customers receive consistent, high-quality service Impact This position plays a key part in supporting growth and building long-term loyalty. By focusing on the full customer relationship, your work will help customers find value at every stage with Fever Up.

Join Aircall, a groundbreaking AI-driven customer communications platform utilized by over 22,000 companies globally, aimed at enhancing revenue, expediting issue resolution, and empowering customer-facing teams. We are revolutionizing customer interactions by seamlessly integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our success is rooted in a straightforward principle: to enable teams to operate more intelligently, not harder. With tools like Aircall’s AI Voice Agent for automating routine calls, AI Assist for streamlining post-call tasks, and AI Assist Pro for real-time support, we empower our teams to excel. This leads to increased revenue, quicker resolutions, and scalable teams operating with confidence.Headquartered in Paris, with a robust North American presence in Seattle, and teams across cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall boasts a product that delights customers and a rapidly growing business, supported by top-tier investors and driven by swift AI innovations across various product lines.At Aircall, you will become part of a dynamic organization. We are driven by ambition, focused on product excellence, and dedicated to execution, offering visible impact, rapid decision-making, and real growth opportunities.Our Work Culture at Aircall: We prioritize our customers, leverage data, and concentrate on delivering significant outcomes. We cherish ownership, continuous learning, and a measured pace of work. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will feel right at home.Role Overview: As a Scale Customer Engineer (SCE), you will be crucial in ensuring that Aircall’s SMB/Core and long-tail customers have a successful onboarding experience, quickly adopt our products, and maintain healthy engagement through both proactive and reactive outreach. Your responsibilities will include leading webinar-based onboarding sessions, conducting proactive telemetry outreach, and providing rapid consulting for Account Managers within your designated customer pool. This high-impact, customer-facing role is ideal for individuals who are resourceful, articulate communicators, strong presenters, and adept at guiding customers through large-scale activation.