Customer Experience Support - Afternoon Shift

About the Role Treatwell is hiring a Customer Experience Support representative for the afternoon shift in Madrid. This role sits within the Customer Experience team and focuses on helping customers get the most from their interactions with Treatwell. What You Will Do Respond to customer inquiries during the afternoon shift Offer clear solutions to customer issues Work to ensure each customer leaves satisfied Location This position is based in our Madrid office, in the Community of Madrid, Spain.

Air Apps, founded in Lisbon in 2018, builds AI-powered planning tools for individuals and entrepreneurs. Now with offices in San Francisco and Madrid, the company has reached over 100 million downloads. Air Apps stays self-funded and aims to improve how people organize and manage their resources through technology. This is a fully onsite position in Madrid. Relocation support is available. Role overview The Customer Support Specialist acts as the main contact for users of Air Apps’ iOS products. This role connects customer feedback with product and operational changes, working closely with engineering and marketing teams. The focus is on ensuring a positive experience for users and helping shape product strategies based on real feedback. Monitoring customer satisfaction and analyzing trends in user feedback are key parts of the job. The specialist helps identify and address areas for improvement in the user journey. What you will do Support customers around the world through Zendesk, social media, and other channels. Communicate with users in a friendly, professional manner that represents Air Apps’ values. Troubleshoot and resolve technical issues in iOS applications, identifying root causes and providing effective solutions. Document and escalate bugs or product issues, offering clear recommendations for resolution. Prepare and update reports on customer satisfaction and user experience metrics. Analyze recurring issues and trends to help guide improvements in product and customer experience.

Join Cabify as a Customer Experience Excellence Specialist and play a crucial role in enhancing our customer service operations. In this position, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing strategies that elevate the customer experience. Your insights will be pivotal in shaping our service offerings and ensuring customer satisfaction.

Are you looking for a stable job in a comfortable and well-equipped environment, with free mornings and the peace of mind that comes with a fixed salary (plus attractive incentives)? Keep reading!Teleperformance Spain, recognized as a Great Place to Work, offers you the chance to join a strong team within one of the most significant insurance companies in the automotive sector. Don't worry if you lack experience; we provide comprehensive training!Responsibilities:Make outgoing calls to clients who have already requested a quote to advise them and provide the best proposals for car and motorcycle insurance from this leading insurer.Effectively resolve issues, inquiries, and customer questions.Utilize databases, tools, and applications proficiently.

Join Our Team:At Geotab®, a global leader in IoT and connected transportation, we pride ourselves on being recognized as a certified “Great Place to Work™.” Our diverse and talented workforce collaborates to empower businesses to thrive while enhancing the safety and sustainability of our communities.We are transforming vehicle security by connecting commercial fleets to the internet and delivering actionable insights through our web-based analytics. With our open platform and the Geotab Marketplace®, which features hundreds of third-party solutions, both small and large businesses can streamline operations by integrating vehicle data with their existing assets. By processing billions of data points daily, we utilize data analytics and machine learning to boost productivity, minimize fuel consumption, enhance driver safety, and maintain compliance with regulatory standards.As we expand, we seek individuals who are passionate about innovation, embrace challenges, and aspire to make a difference. Our dynamic work environment encourages Geotabbers to take on diverse tasks and responsibilities beyond their initial role. Join us for a rewarding career filled with opportunities for creativity, exceptional benefits, and a vibrant, inclusive culture. Discover what it means to be a Geotabber by visiting our blog and following us on Instagram. Become a part of our talent network to explore more job opportunities!

Dandy is revolutionizing the extensive and outdated dental sector, a market valued at over $200 billion. Supported by top-tier venture capital, we are on a bold mission to simplify and modernize all aspects of dental practices through innovative technology. As we broaden our global footprint, Dandy is developing the ultimate operating system for dental offices worldwide, equipping clinicians and their teams with cutting-edge technology, innovative solutions, and unparalleled support to enhance their practices, empower their staff, and improve patient care.Position OverviewDandy seeks a Clinical Support Trainer & Customer Experience Specialist in Removables to lead clinical adoption and elevate customer satisfaction as a fundamental part of our new market launch team. This hybrid role fuses impactful training with expert clinical support, ensuring dental practices embrace digital workflows confidently while receiving guidance on complex cases.As the localized clinical authority, you will conduct live onboarding sessions, coach clinicians through digital workflows, and troubleshoot technical clinical issues. This role demands high autonomy and impact, influencing customer success, market readiness, and long-term digital integration.The position involves up to 50% travel for in-practice training and support.Your ResponsibilitiesTraining Delivery & Adoption CoachingFacilitate tailored and impactful onboarding sessions (both virtual and in-practice) to boost clinician confidence in scanning and digital workflows.Observe workflows and offer real-time coaching to reinforce best practices and enhance scan quality.Promote early digital adoption by identifying and eliminating clinical and workflow obstacles, helping practices establish robust habits.Adapt global training materials to fit regional workflows, terminology, and regulatory requirements.Establish trust with clinicians and practice teams, guiding them to translate training into consistent and successful digital cases.Clinical Support & Case Quality ExpertiseAct as the senior clinical escalation point for intricate cases, providing clear guidance through chat, phone, video, and email.Resolve clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.Evaluate scan and case quality against established benchmarks, ensuring high standards are met consistently.

2K Games is hiring a Customer Success Associate II in Madrid, Spain. This position centers on supporting customers and helping them get the most from our products. The role calls for someone who enjoys building strong client relationships and takes pride in delivering high-quality service. Role overview As a Customer Success Associate II, the main focus is to ensure customers have positive experiences with 2K Games. The job involves responding to client needs, addressing questions, and helping resolve issues efficiently. Building trust and maintaining ongoing communication with customers are key parts of this role. What you will do Provide support to customers using 2K Games products Develop and maintain relationships with clients Work proactively to ensure customer satisfaction Who we’re looking for Interest in gaming and customer service Proactive approach to solving problems Dedication to helping customers succeed

At Celonis, we are pioneering the future of Process Intelligence technology, standing as a global leader and one of the fastest-growing SaaS companies. Our mission is to unleash productivity by integrating AI, data, and intelligence into core business processes. We invite you to be a part of this transformative journey! The Team:Join our dynamic Celonis Support Services team, a vital component of our 3-Level Support model, as an accomplished 2nd Level Technical Support Engineer. You will be based in the vibrant city of Madrid and report directly to the Director of Customer Support.The Role:As a Senior Technical Support Engineer, you will be an integral part of our support structure, specializing in diagnosing and resolving intricate technical and product-related challenges across the Celonis Product Suite. Your role will establish a vital link between our esteemed global customers, partners, and our internal teams in Value Engineering, Delivery, Development, and Product Management. We are seeking an individual passionate about becoming a technical authority on Celonis infrastructure and software, contributing significantly to a SaaS-focused environment centered on delivering customer value.Your Key Responsibilities:Deliver expert 2nd Level technical support for customer inquiries across Celonis Systems & Products.Act as a Technical Liaison for Premier Customers, ensuring their needs are met with precision.Own complex cases, managing them according to ITSM processes and adhering to established KPIs.Conduct analysis, diagnosis, and resolution of sophisticated technical issues, collaborating closely with customers and internal Product and Engineering teams.Engage in Root Cause Analysis (RCA) cycles to enhance the team's support Knowledge Base.Contribute proactively to Continuous Service Improvement (CSI) initiatives, including Knowledge-Centered Service (KCS).Prepare and present Webcasts on selected technical topics for customers and internal teams.Participate in an on-call rotation to ensure continuous global support coverage.

Join our dynamic team at MSX International as an Inside Sales & Support Agent specializing in the Dutch market. In this role, you will be responsible for providing exceptional support to our clients while driving sales initiatives. Your proficiency in Dutch will be crucial in communicating effectively with our customer base.We are looking for a motivated individual who is passionate about sales and customer service. If you thrive in a fast-paced environment and enjoy working collaboratively, we want to hear from you!

Ebury empowers ambitious businesses to achieve global expansion, and we apply this same philosophy to our team. We foster a culture of innovation, collaboration, and problem-solving, ensuring every individual feels valued, supported, and empowered to thrive.If you are a collaborative individual eager to redefine how businesses operate on a global scale, we invite you to connect with us. Let’s explore how Ebury can fast-track your career and enable you to influence the future.Customer Relations Executive - Customer Relations TeamEbury Madrid - Office basedJoin our dynamic and rapidly expanding team in Madrid! As a key point of contact for our corporate clients, you will provide daily operational and trading support. Your blend of client-facing expertise, operational skills, and problem-solving abilities will be crucial in managing the daily relationships with our corporate accounts. You will play a vital role in driving revenue and growth for the business during an exciting phase of development. As an ambassador for Ebury’s products and services, you will engage directly with clients, enhancing their experience.

Our CultureAt Quantum Metric, our foremost goal is to cultivate a culture where everyone thrives. We are dedicated to fostering diversity and inclusion, empowering our team members to reach their full potential through tailored coaching and training initiatives that accelerate their career paths in any direction they choose.As a remote-first organization, we recognize the significance of creating an engaging, diverse, and enjoyable work environment. We host regular company-wide events, seasonal challenges, and local outings sponsored by Quantum Metric when virtual meetings become overwhelming. Additionally, we have several Employee Resource Groups that provide a platform to discuss, share, and reflect on issues that affect our lives both inside and outside of work – from navigating the SaaS landscape as a newcomer to addressing the challenges faced by individuals from underrepresented backgrounds such as Black, Hispanic, Asian American, Native Hawaiian/Pacific Islander, LGBTQIA, and others.Our commitment to our customers runs deep. You will not only collaborate with some of the most prestigious brands globally but also forge enduring relationships.At Quantum Metric, we value diverse experiences and educational backgrounds and do not expect you to meet every single qualification for this role. What we truly care about is the unique perspective you bring and your ability to embody our core values of passion, perseverance, and integrity. About the RoleAs a Solutions Engineer at Quantum Metric, you will play a pivotal role in delivering exceptional pre-sales technical support to our sales team. You will serve as the subject matter expert in customer experience management and Quantum Metric's offerings. Your responsibilities will include conducting product demonstrations that effectively address customer pain points and highlight Quantum Metric's leading CXM solutions. Throughout the sales process, you will spearhead proof of concepts, showcasing Quantum Metric's ability to meet and exceed customer requirements, often within their production environment.

Join our dynamic team at MSX International as a German-Speaking Customer Service Representative. In this role, you will provide exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. Your fluency in German will be crucial in delivering a high standard of service while fostering positive relationships with clients.

Join Audemars Piguet as a Client Experience Coordinator, where your primary focus will be to enhance our clients' experience and ensure their needs are met with the utmost care and professionalism.Your responsibilities will include managing client interactions, coordinating events and appointments, and collaborating with various departments to streamline processes. You will play a crucial role in representing Audemars Piguet's commitment to excellence and luxury.

Join our dynamic team at MSX International as a Bilingual Customer Service Agent specializing in German. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional support and guidance. Your fluency in both German and English will be crucial in resolving customer queries, ensuring satisfaction, and building lasting relationships.

Join our dynamic team at MSX International as a Customer Service Representative specializing in Swedish. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance. You will engage with clients, resolve inquiries, and ensure a positive experience.

Greetings! We are Fever, the leading technology platform for culture and live entertainment globally. Our mission? To make culture and entertainment accessible to all. Leveraging our proprietary technology and data-driven insights, we are transforming the way individuals engage with live events. Each month, our platform captivates over 300 million people across more than 40 countries, enabling them to discover extraordinary experiences while empowering event creators to scale, innovate, and connect with new audiences. Our achievements? We've partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, presented award-winning experiences internationally, and received backing from top global investors! Quite impressive, isn't it?To fulfill our mission, we seek proactive individuals with a hands-on approach, excited to influence the future of entertainment! Are you ready to be part of this journey? ROLE OVERVIEW The Experience Site Manager will oversee the complete management of our experience site in Madrid, showcasing unique events within a single venue. You will be the business leader responsible for ensuring exceptional operational efficiency, outstanding customer service, and financial viability. Located in Madrid, you will collaborate with the local Management Team and report directly to the Fever Originals Local Team. You will lead daily operational decisions and drive continuous budget and operational enhancements. Additionally, you will work on strengthening the brand within the local community through partnerships and private events. This position demands an action-oriented individual who is ready to take ownership of the site while adhering to the policies and procedures established by our Corporate Team and Production Partners. VIRTUAL REALITY EXPERIENCES Our VR experiences offer a chance to step back in time and explore scenes from history, uncovering hidden parts of the world or lost civilizations. Visitors equipped with virtual reality headsets will embark on a journey into a unique universe that is both enriching and entertaining.

MSX International seeks a Customer Service Representative fluent in Swedish for its Madrid office. The main focus is to assist customers, respond to their questions, and provide clear, helpful service. Key responsibilities Communicate with customers in Swedish to address their inquiries Share accurate information and support, aiming for high customer satisfaction Contribute to positive experiences during each customer interaction Location This role is based in Madrid.

About the Role tsmg seeks experienced Taxi Drivers in Madrid to support a passenger experience project. This position focuses on delivering excellent service and interacting thoughtfully with passengers throughout their journeys. Main Responsibilities Drive assigned routes in Madrid as part of structured project activities Engage with passengers and maintain high service standards during each trip Support comprehensive evaluations of the passenger experience Prioritize safety and responsible driving at all times What Matters Most Professional driving skills and a strong safety record Ability to communicate clearly and courteously with passengers Reliability and commitment to project goals

Intuitive Surgical, Inc. is hiring a Customer Service Representative for a 6-month fixed-term contract in Madrid. This position centers on helping customers and making sure their requests are handled efficiently and with care. Key responsibilities Respond to customer questions and resolve issues related to company products and services Collaborate with internal teams to address customer needs Keep accurate records of all customer interactions Contribute to delivering high-quality service at every stage of the customer journey Location Based in Madrid. Contract This is a 6-month contract role.

Our CultureAt Quantum Metric, our foremost aim is to cultivate a happy, diverse, and inclusive workforce. We are dedicated to empowering our team members to reach their fullest potential through tailored coaching and comprehensive training programs that accelerate their career paths.As a remote-first organization, we prioritize the creation of an engaging, diverse, and enjoyable work environment. We host regular company-wide events, seasonal challenges, and Quantum Metric-sponsored local gatherings to foster connection beyond the confines of Zoom. Additionally, we have established Employee Resource Groups that allow for discussions on important topics affecting our team both in and out of the workplace, including navigating the SaaS landscape or addressing challenges faced by underrepresented communities.We also value the relationships we cultivate with our customers. In this role, you will have the opportunity to collaborate with some of the world’s most esteemed brands and forge lasting partnerships.At Quantum Metric, we appreciate all forms of experience and educational backgrounds and do not expect candidates to meet every qualification listed. We are particularly interested in the unique insights you can contribute and your ability to embody our core values of passion, persistence, and integrity. About the RoleIn your capacity as a Solutions Engineer, you will provide exceptional pre-sales technical support to our sales team. Acting as the subject matter expert in customer experience management and Quantum Metric, you will deliver product demonstrations that directly address customer challenges and showcase our industry-leading CXM solutions. Throughout the sales process, you will lead proof of concepts, demonstrating our capabilities to meet and exceed customer expectations, even within their operational environments.