IT Support Specialist at NorthPoint Technology | Luserna, Turin

Role overview NorthPoint Technology is looking for an IT Support Specialist to serve as the main on-site IT contact at its manufacturing plant in Luserna, Turin. This position plays a key role in keeping systems running smoothly for production, logistics, and shop-floor operations. The work centers on direct technical support, resolving issues quickly, and helping to maintain steady operations in a busy manufacturing setting. What you will do Act as the first point of contact for all IT-related concerns at the plant, covering hardware, software, network, and user support needs. Deliver Level 1 and Level 2 support to plant staff, including operators, supervisors, and leadership. Troubleshoot and resolve issues involving: Workstations and laptops Printers and label printers RF scanners and barcode systems Shop-floor terminals and production systems This role focuses on hands-on technical support and maintaining operational continuity within the plant.

NorthPoint Technology seeks an On-Site IT Support Specialist to join its manufacturing operations in Luserna, Turin, Italy. This role centers on providing direct technical support to keep production, logistics, and shop-floor systems running smoothly. As the main IT resource on site, the specialist will address a wide range of technology needs and help maintain operational continuity. Role overview This position requires hands-on troubleshooting and swift resolution of issues affecting plant systems. The specialist will work closely with operators, supervisors, and plant leadership to support daily operations and minimize downtime. Key responsibilities Act as the first point of contact for IT issues within the plant, covering hardware, software, networking, and user support. Provide Level 1 and Level 2 support to all plant personnel. Diagnose and resolve problems with: Workstations and laptops Printers and label printers RF scanners and barcode systems Shop-floor terminals and production systems This on-site position is essential for the smooth operation of NorthPoint Technology's manufacturing plant, ensuring that technical issues are addressed quickly and effectively.