About Pivotal HealthPivotal Health stands at the forefront of technology, empowering healthcare providers to navigate the complexities of reimbursement and ensuring they receive fair compensation for their exceptional care.Many healthcare professionals grapple with chronic underpayment from insurance companies, even though they deliver top-notch services. Processes like Independent Dispute Resolution (IDR) are meant to foster fairness but often become cumbersome and confusing without the right support.Pivotal Health merges cutting-edge software, insightful data, and dedicated service into a cohesive, AI-enhanced platform. Our solutions streamline reimbursement processes, enabling providers to efficiently contest underpaid claims and alleviate administrative burdens, all while preserving the focus on patient care.Our comprehensive IDR solution is merely the beginning. We are committed to developing tools that empower providers with clarity, control, and confidence throughout their reimbursement journey.About This RolePivotal Health is on the lookout for a Senior Client Success Manager who will play a vital role in ensuring our healthcare provider clients achieve success and satisfaction while engaging with our services. You will oversee a portfolio of high-value strategic accounts, delivering the exceptional service these clients expect. In this pivotal role, you will drive platform adoption, retention, and overall client satisfaction, directly influencing client outcomes and contributing to our company’s growth.Your ResponsibilitiesManage and enhance a portfolio of high-value accounts, focusing on client retention, expansion, and long-term partnership success.Guide clients through onboarding, implementation, and ongoing engagement, ensuring they realize measurable value from our platform consistently.Represent the client’s voice, gathering feedback and collaborating with Product and Engineering teams to inform roadmap priorities and enhancements.Develop Client Success playbooks, share best practices, and mentor team members to elevate overall team performance.What We Seek4-8 years in client-facing roles such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR is highly preferred.Exceptional communication skills, with a proven ability to build strong relationships and provide outstanding service.Proficiency in analyzing client needs and translating them into actionable insights.Strong problem-solving skills and a proactive approach to client engagement and satisfaction.

About Pivotal HealthPivotal Health stands at the forefront of healthcare technology, offering an innovative platform that ensures healthcare providers receive fair compensation in a complex reimbursement environment.Healthcare providers often experience significant underpayment from insurance companies, despite their commitment to delivering exceptional care. Although mechanisms like the Independent Dispute Resolution (IDR) process were established to foster equity, they can be burdensome and convoluted without the appropriate tools.Pivotal Health integrates software, data, and services into a cohesive, AI-driven platform that streamlines the intricate reimbursement workflows. We empower providers to efficiently challenge underpaid claims, alleviate administrative pressures, and reclaim the reimbursements they deserve, all while minimizing additional workloads on already stretched teams.Our comprehensive IDR solution is just the beginning. We are developing tools that enable providers to navigate the reimbursement process with clarity, control, and confidence.About the RoleWe are seeking a Product Manager to take charge of a vital segment of our product: the integrated systems that facilitate financial reporting, enhance client visibility, and effectively communicate our value proposition to customers.This role will position you at the crossroads of finance and engineering. You will lead the Systems Integration team, which is responsible for our client-facing admin portal and the foundational infrastructure that tracks our success in recovering, winning, and returning funds for our clients—an essential aspect of our value offering.Pivotal has made remarkable progress at the intersection of healthcare services and technology; however, our financial processes have been rapidly developed to accommodate growth. We now require structure, clarity, and scalability within these systems.This role demands quick iteration, proactive execution, and a readiness to engage in any function necessary to achieve results. You will inherit a crucial operational area, enhance its current functionality, and help shape its future direction. If you thrive on transforming chaotic, impactful systems into streamlined, scalable, and user-friendly solutions, this role presents a unique opportunity to make a significant impact alongside accomplished Product and Engineering teams.

About Pivotal HealthPivotal Health stands at the forefront of technology innovation in healthcare, empowering providers to receive fair compensation amidst a complicated reimbursement environment.Providers frequently encounter challenges of underpayment from insurance firms, despite their dedication to delivering exceptional care. Although solutions like Independent Dispute Resolution (IDR) aim to foster fairness, they often entail cumbersome processes that are difficult to navigate without the right tools.Pivotal Health integrates software, data analytics, and professional services into a cohesive AI-powered platform that streamlines these intricate reimbursement processes. Our goal is to assist providers in efficiently disputing underpaid claims, alleviating administrative burdens, and securing the reimbursement they deserve without overburdening their already stretched teams.Our comprehensive IDR solution is just the beginning. We are committed to developing tools that enable providers to operate with transparency, authority, and assurance throughout their reimbursement journey.About the RoleWe are seeking a Client Success Business Analyst to translate intricate data into actionable insights for our clients.Our clients often inquire: Are we enhancing cash flow? What is driving the most significant impact? What should our future focus be? This role is vital in providing confident answers to these questions.Positioned at the intersection of Client Success, Finance, and Product, you will analyze performance data, validate outcomes, and transform operational indicators into compelling narratives that demonstrate return on investment (ROI).Your analyses will empower Client Success Managers with the necessary data to foster trust with clients, underscore our platform's value, and facilitate informed financial decisions.Success in this position means becoming the analytical cornerstone of the Client Success team: converting complex data into insights that fortify client relationships and generate measurable outcomes.

Join Pivotal Health as an FP&A ManagerPivotal Health stands at the forefront of healthcare technology, empowering providers to achieve fair reimbursement in a complicated landscape. As many providers encounter chronic underpayment from insurance companies despite their commitment to quality care, our platform offers the necessary tools to navigate these challenges effectively.Through our advanced AI-driven solution, we streamline reimbursement workflows, enabling providers to efficiently dispute underpaid claims and alleviate administrative burdens. Our comprehensive Independent Dispute Resolution (IDR) service is just the beginning; we are dedicated to building tools that foster clarity and confidence throughout the reimbursement process.About the RoleWe are on the lookout for an FP&A Manager who will play a pivotal role in shaping and scaling our understanding of business operations. This position sits at the nexus of finance, operations, and strategic planning, merging traditional FP&A responsibilities with opportunities for executive engagement and long-term business development.As the FP&A Manager, you will spearhead core forecasting initiatives, collaborate with cross-functional teams, and transform financial and operational data into actionable insights. You will not merely report data; you will actively influence business operations by creating models, refining planning strategies, and affecting decisions that drive growth and improve efficiency.If you thrive in environments with high ownership and ambiguity, and seek to enhance the finance function during a significant growth phase, we encourage you to apply.Key ResponsibilitiesLead Forecasting and Planning: Develop and refine forecasting models and planning frameworks to enhance our performance understanding and decision-making.Data Analysis and Insight Generation: Analyze budget vs. actuals, identify performance drivers, and provide clear insights and recommendations to leadership.Cross-Functional Partnership: Collaborate with leaders across BizOps, RevOps, People, and R&D to gain insights into key drivers and support financial visibility in daily operations.Innovative Business Solutions: Shape the financial operations through innovative models and processes that contribute to business growth and efficiency.