About the job
Join our dynamic EF&I team as a Lead Field Technician IV/Tester, where you'll play a critical role in delivering exceptional telecommunications services throughout Kentucky. This position involves extensive travel across the state, providing you with diverse experiences and opportunities.
Key Responsibilities
- Install, activate, and test the Fujitsu Flashwave 9500 (experience required).
- Travel to various customer locations.
- Conduct tests on multiple signaling platforms including PBX, DS-0 through DS-3, and OC-3 to DWDM.
- Deliver outstanding customer service, addressing escalations and concerns professionally.
- Lead and mentor test teams, guiding junior testers and technicians to achieve project objectives.
- Manage inventory of job-related materials and assist with inventory control as necessary.
- Perform power verification and acceptance checks to ensure equipment meets specifications.
- Identify and troubleshoot faults to enhance customer satisfaction.
- Ensure timely service delivery, adherence to quality standards, and project deadlines.
- Prepare detailed test reports and analysis documents, making necessary revisions.
- Work with engineering drawings and rack layout diagrams.
- Perform additional duties as assigned.
