About the job
About Seek Now
At Seek Now, we are revolutionizing property inspections by leveraging cutting-edge technology, comprehensive data, and unparalleled human expertise. We provide quick, intelligent, and trustworthy insights to both insurance carriers and the single-family rental sector, and this is only the beginning. Join our product-driven, tech-savvy team to create meaningful impact on a large scale.
The Opportunity
Take the helm of Maestro, our flagship platform, with a focus on establishing it as an AI-first, API-ready foundation. Your goal is to empower every product team to deliver improved user experiences swiftly, without being hindered by backend complexities. Emphasize clear product outcomes rather than intricate technical specifications, enabling rapid application development, consistent data quality, and reliable operations.
Collaborate closely with the field experience team to guarantee the highest caliber of data from the field application and work hand-in-hand with Operations to enhance workflows for scheduling, routing, and Seeker (inspector) management.
Your Responsibilities
Platform Product Strategy
- Articulate and steer the vision, strategy, and multi-year roadmap for the Maestro platform; convert objectives into quarterly initiatives and measurable KPIs.
- Work alongside Engineering to define SLAs for availability, latency, throughput, and change-fail rate; oversee capacity planning and cost constraints.
- Create user-friendly interfaces (APIs and documentation) that empower teams for self-service.
- Provide examples, templates, and change management assistance (release notes, migration guidance) to minimize rework.
Ensure Field Data Quality through Mobile Collaboration
- Co-develop a joint strategy with Mobile to enhance the quality and completeness of data gathered in the field application.
- Establish clear definitions (“first-time-right,” “complete,” “actionable”) and eliminate friction in data capture, synchronization, and transitions.
Work with Operations on Scheduling & Seeker Management
- Analyze current scheduling and routing processes comprehensively; pinpoint bottlenecks and manual tasks.
- Deliver streamlined, efficient workflows and transparent service levels to facilitate the effective and predictable deployment of Seekers.
AI Platform & Orchestration
- Develop AI solutions focused on inspections that guarantee complete and accurate submissions through proactive guidance and automated validation.
- Establish safeguards, transparency, and feedback mechanisms for trust and dependability.
- Oversee core AI services: retrieval connectors, embeddings/vector storage, prompt library, model registry/routing, evaluation & A/B testing.
- Implement safety protocols (PII redaction, output verification, human oversight) and monitoring for model quality.
- Create feedback loops from apps/agents to continuously enhance prompts, retrieval quality, and data quality.

