Lead Functional Consultant - Microsoft Contact Centre (CCaaS)

Lead Functional Consultant – Microsoft Contact Centre (Dynamics Customer Service) Salary: Competitive based on experience + benefits Location: Hybrid (primarily home-based with occasional visits to Kerv Digital office or client sites) at our UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ About Us: At Kerv Digital, we are at the forefront of technological innovation and transformation. Our team excels at turning complex challenges into streamlined digital solutions, leveraging a powerful mix of Power Platform, DevSecOps, data experiences, and software engineering. We deliver impactful business solutions that resonate with our clients and drive exceptional value. With our headquarters in Birmingham and a global presence that extends from London to Bangalore, Kerv Digital is part of the Kerv Group, a dynamic technology consultancy with a revenue of £112 million and a dedicated workforce of over 700 professionals, collaborating with more than 800 sector leaders. We prioritize our people and are proud of our exceptional work culture, recognized through our 'Great Place to Work' certifications in the UK and India. Join us for an abundance of opportunities in a collaborative environment that fosters professional growth alongside a diverse, multi-disciplinary team guided by industry-leading architects.

Business Central Functional Consultant Salary: Competitive based on experience plus benefits Location: Hybrid, combining home-based work with visits to the Kerv Digital office and client sites as needed About Us: At Kerv Digital, we stand at the intersection of technology and innovation. We are not just another tech company; we are innovators, dedicated to transforming complex challenges into seamless digital solutions. By leveraging a powerful mix of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that genuinely deliver value to our clients. With our headquarters in Birmingham and a global presence from London to Bangalore, we are proudly part of the Kerv Group, a leading technology consultancy with a revenue of £112 million and a team of over 700 professionals collaborating with more than 800 sector leaders. Our people are our priority. We take immense pride in our outstanding work culture, recognized by our "Great Place to Work" certifications in the UK and India. Join us to explore a multitude of opportunities in a collaborative environment where you can enhance your skills alongside a diverse global team, guided by the industry's most innovative architects. Key Responsibilities: Design, document, test, and support UAT for Business Central projects from inception to post-implementation. Manage small to medium-sized projects independently, ensuring successful end-to-end delivery. Collaborate closely with product owners to develop tailored solutions. Lead full life cycle implementations across various versions of Dynamics NAV and Dynamics 365 Business Central.

Join Kerv Digital as a Pre-Sales Consultant for Dynamics 365 & Power Platform!Salary: Competitive based on experience + benefitsLocation: Hybrid (home-based & on-site at Kerv Digital office/customer site visits as needed) - UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQAbout Us:At Kerv Digital, we blend technology with innovation to solve complex business challenges. As part of the Kerv Group, a leading £112m technology consultancy, our team of over 700 professionals collaborates with 800+ sector leaders globally. We pride ourselves on our exceptional work culture, earning 'Great Place to Work' certifications in the UK and India. Join us to be a part of a collaborative environment where your contributions truly matter!Who You Are:We are looking for a passionate and persuasive storyteller who can bring the capabilities of Dynamics 365 and the Power Platform to life for our prospects and clients.Your Responsibilities:Craft and deliver engaging technical presentations and demonstrations of Power Platform, Dynamics 365, and Copilot/AI features, showcasing tailored solutions that address real-world challenges.Work closely with our sales teams across the Kerv Group to identify and qualify business opportunities.Design, build, and execute rapid proof-of-concepts utilizing AI, automation, and low-code solutions to enable clients to visualize their options.Provide trusted technical guidance and support to clients throughout the presales journey.Assist in shaping proposals, including technical, commercial, and licensing components.Engage with customers to understand their business needs and recommend innovative, scalable solutions that match their goals.

Pre-Sales Data Solution Architect Salary: Competitive based on experience plus benefits Location: Home-based, with occasional visits to Kerv Digital office and customer sites as required (UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ) About the Role: Kerv is on the lookout for a technically savvy Data Solution Architect who is passionate about data and has a strong background in data consultancy or Microsoft technologies. You will play a pivotal role in crafting persuasive data-driven solutions and guiding the sales cycle from initial qualification to bid submission. This role, while technical, necessitates excellent interpersonal skills to effectively engage with both internal teams and external stakeholders in a dynamic environment. As a self-motivated professional, you will confidently create impactful technical demonstrations and presentations, instantly delivering value. Staying abreast of the latest advancements in technology, you will clearly communicate the advantages of Kerv's analytics and data science services to both our clients and potential Microsoft partners. Key Responsibilities: Act as a recognized evangelist for analytics and data science within Kerv, eager to share innovative data strategies with stakeholders. Participate in conferences and events to promote data methodologies, products, and Kerv's services. Develop and refine go-to-market strategies for analytics and data science, collaborating closely with the Sales Team, Data Team, and Data Practice lead to ensure strategic alignment. Lead the response to tenders and proposals, managing technical, commercial, and costing components. Work with sector POD teams to customize analytics and data science offerings to specific industry verticals. Collaborate with sales teams across the Kerv group to identify and qualify data opportunities. Create and present technical demonstrations that convey value-driven narratives to customers. Design tailored demos that vividly illustrate the potential of our solutions.

Solution Architect Salary: Competitive salary based on experience + benefits Work Location: Hybrid (home-based and occasional visits to Kerv Digital office/customer sites as needed) at our UK headquarters in Longbridge. About Us: Step into a realm where technology intertwines with innovation. At Kerv Digital, we transcend the traditional tech company mold. We are the architects of solutions, adept at turning intricate challenges into fluid digital experiences. By harnessing a robust combination of Power Platform, DevSecOps, data experiences, and software engineering, we craft business solutions that resonate deeply with our clients, delivering exceptional value! With our roots in Birmingham and a global reach extending from London to Bangalore, we proudly represent the Kerv Group—a leading technology consultancy with a remarkable £112 million in revenue, supported by a dedicated team of over 700 professionals collaborating with over 800 sector leaders. We prioritize our people above all. Our outstanding workplace culture is a point of pride, with our 'Great Place to Work' certifications from the UK and India serving as badges of honor. Immerse yourself in a world of opportunities within a collaborative atmosphere, enhance your skills alongside a diverse, global team, and be guided by some of the industry's most visionary architects. Who We Are Seeking: We welcome candidates from all backgrounds, with experience being our primary focus. However, relevant Microsoft D365 / Power Platform certifications would be advantageous. Required Experience: Proven implementation expertise in Dynamics 365 CE, particularly in Customer Service and Field Service. Hands-on experience with Power Platform implementation (Power Apps, Power Automate, model-driven apps). Involvement in pre-sales activities including technology advocacy, demonstrations, and bid-response documentation. Strong stakeholder management skills, capable of engaging with both executive-level audiences and frontline staff. Proficient in requirements gathering and business process identification, analysis, and re-engineering. Experience leading large-scale Dynamics implementations.