Travel Operations Trainer

The ideal candidate should be prepared to work during UK business hours, with some flexibility in shift patterns.Join us in making travel effortless.Travel is vital in our lives, whether for visiting loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, many of us have faced the frustrations involved in reaching our destinations. Over 4 billion airline passengers today rely on technology that has fallen behind the expectations of the modern, connected traveler.That’s why we are on a mission to transform the travel industry's infrastructure, simplifying processes and creating tools that will make future travel seamless and enjoyable.As a proud participant of Y Combinator’s S18 cohort, we have the backing of prestigious investors like Benchmark, Blossom, Index Ventures, and Kima Ventures, who have helped shape some of the world's largest companies.A note on our job application processWe recognize that applicants engage with job postings differently. Some may feel they need to meet 100% of the qualifications listed, while others may consider 60% good enough. If you believe you possess the skills for this role but don’t meet every requirement, we encourage you to reach out. We’d love to learn more about you and explore if this could be a great match.About the Travel Operations Team at DuffelThe Travel Operations team is dedicated to handling all inquiries related to bookings, whether they involve voluntary changes requested by travelers or involuntary changes imposed by airlines. We collaborate closely with our customers to ensure their travelers receive exceptional service.

Transforming Travel, One Experience at a TimeThe ideal candidate will thrive in a UK business hours environment while demonstrating flexibility in shift patterns.Travel is a vital component of our lives, whether it’s reuniting with loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, countless travelers encounter frustrations in reaching their destinations. In fact, over 4 billion airline passengers today depend on outdated technology that fails to meet the demands of the modern, connected traveler.At Duffel, we're on a mission to revolutionize the travel industry. Our goal is to simplify travel systems and develop innovative tools that make the process seamless and enjoyable for everyone.As a proud member of Y Combinator's S18 cohort, we are supported by leading investors including Benchmark, Blossom, Index Ventures, and Kima Ventures—an incredible network that has contributed to the growth of some of the world’s most successful companies.We Value Diverse PerspectivesWe recognize that individuals approach job postings in unique ways. Some may feel they need to meet every requirement to apply, while others may see a 60% match as sufficient. If you believe you possess the necessary skills, even if you don’t meet every single criterion, we encourage you to reach out. We would love to connect, learn about your background, and explore potential fit.About Our Travel Operations TeamThe Travel Ops team is dedicated to addressing a wide range of booking inquiries, whether they involve voluntary changes requested by travelers or involuntary modifications initiated by airlines. Our focus is on providing exceptional customer service to ensure every traveler has a positive experience.This position transcends typical customer support roles.We are seeking individuals with experience in roles such as Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, or Travel Counsellor.

Are you passionate about transforming the travel experience? Join Duffel as a Travel Support Consultant and help us revolutionize the way people travel.In this role, you will work UK business hours, with a degree of flexibility in your shift patterns. Your mission will be to assist travelers with their booking queries, ensuring exceptional service whether it’s through voluntary changes requested by passengers or involuntary changes from airlines.Travel opens up a world of possibilities, from visiting loved ones to embarking on new adventures or attending important business meetings. At Duffel, we recognize the challenges travelers face and are committed to making travel seamless and enjoyable.Having been part of the Y Combinator S18 cohort and supported by notable investors like Benchmark and Index Ventures, Duffel is at the forefront of transforming travel infrastructure. Join us on our mission to simplify travel systems and create tools that will make future travel effortless.About the Travel Operations TeamOur Travel Ops team is dedicated to managing all booking-related inquiries, ensuring that every traveler receives the highest level of customer service. This position goes beyond traditional customer support, allowing you to make a real impact on the travel experience.

Travel ManagerJoin our dynamic team in Belgravia, London, as a Travel Manager, where your expertise will help shape the travel experiences of ultra-high-performance individuals.On Target First-Year Earnings: $150,000 ($100k base + $50k uncapped bonus based on commission from member spending and a multiplier from your contributions to Aurora's growth).Enjoy meaningful early equity opportunities and a flexible in-office work environment with the possibility of remote work days.We offer working visa sponsorship for eligible USA and EU citizens.About Aurora:Aurora is a leading travel and lifestyle management platform designed for the world's top founders, athletes, and family offices. We are supported by the most successful founder in the sector.Our innovative mobile application empowers high-performance individuals and their teams to optimize their relationships, exploration, and well-being through five lifestyle categories: travel, dining, experiences, luxury goods, and longevity.To date, we have:Raised $5M from Tier-1 investors and operators, including notable figures from Cleo, Quadpay, Supercell, Deliveroo, VistaJet, and tier-1 athletes like Kevin Love and Kyle Kuzma.Achieved industry-leading engagement rates with our paying members, resulting in a substantial waitlist.Created a proactive, seamless, and conversational product that our members frequently describe as “magic.”As we continue to expand our travel team, we invite you to take part in this exciting journey.Your Role:Are you tired of outdated systems and bureaucratic slowdowns? Do you aspire to expand your knowledge, network, and ambition while contributing to a groundbreaking global product? If you’re eager for hands-on experience with cutting-edge products and AI while having a stake in a multi-billion-dollar opportunity, this is the place for you!Our core team of 20 is looking for a full-time Travel Manager to join Aurora's Member Experience Team. In this pivotal role, you will collaborate directly with our founding travel team and our proprietary AI operating system, Astra, to enhance Aurora's global member experience, with a focus on delivering exceptional, personalized travel services.Your Responsibilities:Ensure high-touch travel execution for our global, high-performance membership base.Manage functions across travel, lifestyle, product, and operations, steadily building valuable career capital in the travel industry.Develop and nurture partnerships with top-tier industry operators and insider contacts.Participate in at least two high-budget FAM trips to deepen your on-the-ground knowledge and expand Aurora's global network.This position reports directly to Aurora's Co-Founder & COO and offers clear opportunities for rapid advancement into leadership roles across Travel, Member Experience, and Business Operations.

Join a prestigious luxury travel company as a Luxury Travel Consultant, where your expertise in crafting personalized and bespoke travel itineraries will delight our elite clientele.Key Responsibilities:Promptly follow up on inbound leads while proactively building and managing your own sales pipeline to meet and exceed targets.Engage with clients to identify their unique travel preferences, fostering strong relationships based on trust.Convert inquiries into successful bookings by designing tailored travel packages that align with clients’ specific needs.Continuously enhance the quality of service offered to clients, demonstrating a commitment to exceeding expectations.Establish and maintain strong relationships with clients through dedicated account management.Design bespoke travel itineraries and provide competitive pricing quotes.Maximize profitability through effective negotiation of rates.Consistently achieve and surpass sales targets based on KPIs.Ensure meticulous attention to detail by taking ownership of bookings to guarantee 100% accuracy.Exhibit flexibility and willingness to assist other departments with customer inquiries.Manage your sales pipeline and bookings using our CRM and reservations system.

Transform Extraordinary Travel Experiences: Become Our Private Travel ManagerAre you driven by a passion for creating exceptional travel experiences and fostering enduring relationships with affluent individuals? Do you excel in a luxurious and exclusive atmosphere?As a pivotal member of our innovative team, you will inspire our members' love for travel by curating unmatched experiences at the finest properties and locations, along with exclusive access to premier dining and sought-after entertainment venues worldwide. Private Travel Managers will cultivate deep connections with their members, becoming experts in their individual preferences. This role transcends simple holiday bookings—it's about providing personal recommendations for transformative experiences and crafting unforgettable journeys that create lasting memories.We seek an adaptable individual who confidently embraces change—someone who can navigate a dynamic environment without sacrificing service excellence. You will possess the ambition to help elevate our Private Travel division, contributing your enthusiasm and ideas to its long-term success.If you're prepared to make a significant impact and excel in the luxury travel sector, we invite you to apply for the role of Private Travel Manager, where you will design tailor-made itineraries, manage high-profile client relationships, and orchestrate memorable experiences.Core Responsibilities:Design Exclusive Itineraries: Craft personalized travel plans for high-net-worth clients, reflecting their distinct tastes and needs.Client Relationship Management: Develop and sustain strong connections with key private members and family offices, ensuring exceptional satisfaction levels.Client Acquisition and Networking: Attract new members through the promotion of luxury travel services, leveraging existing networks, and expanding the client base via regular networking.Event Development and Hosting: Organize, attend, and host events to showcase offerings, engage with members, and elevate the visibility of the services provided.Experience Curation and Internal Collaboration: Partner with product and content teams to create unique experiences, collaborate with concierge services, destination specialists, and operational teams to ensure seamless execution of travel plans, and handle sensitive client information with the utmost confidentiality and discretion.

Do you thrive in the vibrant atmosphere of an airport? Are you drawn to a fast-paced environment where every day brings new experiences? If you enjoy connecting with people from diverse backgrounds, then a career in travel retail may be your perfect match...This position is for a newly opened Discover store located in the departure lounge at London Heathrow Airport. We are on the lookout for passionate, dynamic individuals to join our team, who are dedicated to delivering excellence and embodying the spirit of London.The Role:Outstanding customer service is at the core of our business. We aim for every customer who walks into our store to be welcomed by a friendly team of Sales Advisors ready to provide expert assistance. As a Sales Advisor, you will engage in all aspects of our bustling store, ensuring top-notch customer service both on the sales floor and at the checkout.While previous customer service experience is preferred, it is not mandatory as comprehensive training will be provided. A five-year work history and personal reference, along with a Criminal Reference Check, will be necessary for this role as the store operates airside in the departures lounge. This will be discussed in detail during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer FocusGreet customers with a warm smileAssist customers in selecting productsPromote additional salesEnsure every customer receives exceptional serviceHandle customer transactions efficientlyStock ManagementMaintain stock levels in the storeAssist with receiving goodsParticipate in inventory checksManage merchandising and pricingHousekeeping & Health & SafetyKeep the store organized and presentable at all timesEnsure safe usage of cleaning productsMaintain a tidy store and stockroom in compliance with health and safety regulationsReport any potential hazards to managementSecurityEnsure the security of stock on the sales floor and compliance with till inventoryBe responsible for shop floor security during shiftsMaintain awareness of security risks in and around the store

Join our dynamic team at the newly opened Discover Gourmet store located in the departures lounge of London Stansted Airport! We are on the lookout for enthusiastic and energetic team members who share our passion for high-quality, locally sourced food.At Lagardère Travel Retail, exceptional service is at the core of our mission. As a Sales Advisor, you will play a vital role in ensuring every customer enjoys a welcoming atmosphere, expert assistance, and a first-rate shopping experience both on the sales floor and at the till point.While prior customer service experience is advantageous, it is not a prerequisite. We provide comprehensive training to equip you with the skills needed for success. Due to the nature of this role, a five-year work and personal reference, along with a Criminal Reference Check, will be required, as you will be working airside. Further details will be provided during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer EngagementWarmly greet customers with a friendly demeanor.Assist customers in making informed product selections.Promote additional sales through effective link selling.Deliver consistent, high-quality customer service at all times.Manage end-to-end customer service including till operations.Inventory ManagementEnsure the store is well-stocked and replenished.Handle goods receiving duties efficiently.Conduct stocktaking and maintain inventory compliance.Oversee merchandising and pricing strategies.Store Maintenance & SafetyMaintain a clean and inviting store appearance at all times.Ensure safe usage of cleaning materials and practices.Keep stock rooms tidy and in accordance with health & safety regulations.Report any safety hazards to management promptly.Security MeasuresSafeguard store inventory and ensure till compliance.Maintain shop floor security during your shift.Stay vigilant of potential security risks in collaboration with the airport community.Ideal Candidate Profile:Excellent communication skills, both verbal and written.Adaptable to a fast-paced, changing environment.Ability to work effectively both in teams and independently.Capable of thriving under pressure.Strong interpersonal skills and a professional demeanor.Reliable and punctual with attendance.Self-motivated and proactive.About Lagardère Travel Retail:Lagardère Travel Retail is a trailblazer in the travel retail sector, proudly operating over 4,600 stores across 35 countries since 2004. Our commitment to delivering exceptional experiences for travelers is unmatched, and we invite you to be part of this exciting journey.

Join our dynamic team as a Part-time Virtual Travel Assistant and play a crucial role in enhancing our market presence by managing and optimizing reviews across various Online Travel Agencies (OTAs).Key Responsibilities:1. Travel Booking & Management:Efficiently book accommodations through platforms such as Airbnb, Booking.com, Expedia, and others.Ensure that all reservations align with clients' preferences, budgets, and travel schedules.Handle modifications and cancellations of bookings as necessary.2. Team Expansion & Recruitment:Scout potential candidates to assist with travel bookings.Promote opportunities for individuals to work as travel assistants on a commission basis.Onboard and train new team members on effective trip booking strategies using OTAs.Monitor and manage team performance to ensure successful transactions and high client satisfaction.Compensation:Earn commissions for each successful booking.Receive additional commissions for every new team member you recruit who completes bookings.This position is perfect for enthusiastic individuals passionate about travel, networking, and enjoying flexible remote work opportunities. If you thrive in a fast-paced environment and love assisting others, we encourage you to apply today!

Are you passionate about the vibrant atmosphere of the airport? Thrive in a fast-paced environment where every day brings new experiences? Do you enjoy engaging with people from diverse backgrounds? If so, a career in travel retail is the perfect fit for you!This position is available at our two new Lego stores located in the departures lounge of both the North and South terminals at London Gatwick Airport. We are searching for energetic and enthusiastic individuals to join our team—those who share a love for excellence and all things Lego!At Lagardère Travel Retail, exceptional service is at the core of our operations. Our goal is for every customer who enters our stores to be welcomed by a friendly team of Sales Advisors, ready to provide expert assistance and advice. In your role as a Sales Advisor, you will engage in all aspects of our bustling store, delivering top-notch customer service both on the sales floor and at the till point.Key Responsibilities:Customer EngagementWarmly greeting customers with a friendly smileAssisting customers in selecting productsPromoting additional sales opportunitiesEnsuring every customer receives excellent service consistentlyManaging customer service from start to finish, including till operationsInventory ManagementMaintaining a fully stocked storePerforming goods receiving dutiesConducting stocktaking and ensuring inventory complianceEngaging in merchandising and pricing activitiesStore Maintenance and SafetyKeeping the store well-presented at all timesEnsuring the safe use of cleaning materialsMaintaining tidiness in the store and stock rooms in accordance with Health & Safety regulationsReporting potential hazards on the shop floor or in the stock room to managementSecurity AwarenessEnsuring the security of stock on the shop floor and compliance with till inventoryBeing responsible for shop floor security during your shiftBeing aware of potential security risks within the airport environmentCandidate Profile:Excellent communication skills (both verbal and written)Adaptability to a dynamic environmentAble to work collaboratively as well as independentlyCapability to perform well under pressureStrong interpersonal skillsAbility to deliver a professional standard of serviceReliability in attendance and punctualitySelf-motivated and proactive

Join the elite world of luxury travel as a Premium Travel Consultant at Ten Lifestyle Group, a renowned international lifestyle management firm dedicated to crafting unique and bespoke travel experiences for our distinguished clientele.In this role, you will leverage your extensive travel industry knowledge and passion for luxury to create exceptional journeys that align with the preferences and desires of our premium clients. You will become their trusted advisor, ensuring every trip is extraordinary and memorable.

Join our dynamic team at theflex as a detail-oriented and proactive Virtual Travel Assistant & Affiliate Recruiter. In this role, you will oversee reviews across various Online Travel Agencies (OTAs) and enhance our market visibility.Key Responsibilities:1. Travel Booking & Management:Coordinate and book accommodations, flights, and other travel services on platforms such as Airbnb, Booking.com, and Expedia.Ensure all bookings meet client preferences, budget constraints, and timelines.Manage reservations, modifications, and any necessary cancellations.2. Team Expansion & Recruitment:Identify and recruit potential team members to assist with travel bookings.Promote the opportunity to work as a travel assistant with a commission-based structure.Onboard and mentor new recruits on effectively utilizing OTAs for trip bookings.Monitor performance metrics to ensure efficient transactions and high client satisfaction.Compensation:Earn commission for each successful booking.Receive additional commission for every new team member recruited who completes bookings.This position is perfect for individuals passionate about travel, networking, and enjoying the flexibility of remote work. If you thrive in a fast-paced environment and love helping others, we encourage you to apply!

Join a prestigious Luxury Travel Company as a Product Manager in the Africa Department. We are seeking an adventurous and knowledgeable individual with extensive travel experience in Africa to lead the commercial and operational success of our Africa Programme.Key Responsibilities:Drive the commercial and operational success of the Africa Programme.Identify growth opportunities through client research, market analysis, and sales/cost projections.Ensure product quality meets our high standards.Conduct visits to key destinations and suppliers to maintain product excellence.Define destinations, itineraries, and content for our annual brochure and website.Negotiate and secure rates and services from suppliers.Cost the programme, select images, and compose engaging product descriptions.Request, confirm, and load air and ground allocations in the reservations system.Monitor and enhance the commercial performance of the product, ensuring competitive pricing.Train Sales Consultants and collaborate with the Senior Sales Manager to plan educational visits for product mastery.Ensure accurate and up-to-date system product information.Keep abreast of Foreign Office advice and act accordingly.Assist the Customer Services department with feedback from tours.Provide insightful product feedback to the Head of Product and other management staff.Collaborate with the Marketing department to promote the product effectively.Handle the emergency mobile phone on a rotational basis.Report directly to the Head of Product.

About the Internship Indiecampers is looking for a Tourism & Operations Intern in London. This role offers practical experience in the tourism sector, supporting daily operations and learning the essentials of customer service within a growing travel company. What You Will Do Assist with day-to-day operational tasks related to campervan rentals Support the team in delivering strong customer service Help improve the overall experience for travelers Location London, England, United Kingdom

destinationknot is a licensed travel agency based in London, United Kingdom. The company focuses on planning holidays, cruises, and group travel experiences. Team members receive training, access to modern tools, and ongoing support to help them grow in the travel industry. This Remote Online Travel Advisor position is fully remote and open to candidates based anywhere in the United Kingdom. The role centers on helping clients plan memorable trips, researching destinations, and arranging travel packages. It is a good fit for those who enjoy travel and value attentive customer service, all while working from home. Main responsibilities Arrange and book travel for clients, including flights, accommodations, cruises, and holiday packages. Respond to client questions and requests with prompt, clear communication. Research destinations and recommend travel options that match each client’s preferences and budget. Manage several client requests at once, maintaining accuracy and attention to detail. Stay informed about travel promotions, industry trends, and supplier offerings.

About UsPerk (formerly known as TravelPerk) is a pioneering platform dedicated to transforming travel and spend management. Our innovative tools are designed to eliminate tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense management and invoice processing, we automate every aspect to enhance productivity, boost morale, and foster innovation.We proudly serve over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. By addressing the staggering 7 hours of lost productivity per employee each week, which contributes to a $1.7 trillion challenge, we aim to empower real work with tangible impact.Founded in 2015, Perk has expanded into a global team of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation, efficiency, and simplicity to redefine how businesses operate and how employees engage with their work.At Perk, our core values emphasize ownership, delivering an extraordinary experience, and unity within our team. We cherish curiosity, purpose, and a growth mindset as we strive to unlock the full potential of our talent. Our team consists of some of the brightest minds from the travel and SaaS sectors, representing more than 70 countries. If you are passionate about making a real difference and shaping the work experience of millions, we would be thrilled to welcome you aboard.To learn more, visit www.perk.com.

Duffel is building infrastructure and tools to simplify travel for individuals and companies alike. The team’s mission is to make travel systems easier to use and more reliable. Supported by investors including Y Combinator, Benchmark, Blossom, Index Ventures, and Kima Ventures, Duffel focuses on improving the travel experience for airline passengers around the world. Role overview The Partnerships Operations Executive, based in London, plays a key part in Duffel’s global supply strategy, especially across airlines and new travel sectors. As Duffel expands its supplier network, this role ensures operational coordination and commercial accuracy. Daily work centers on keeping partnerships organized, transparent, and functioning smoothly. What you will do Performance reporting: Prepare and manage regular supplier performance reports for airlines, hotels, and other travel partners. Commercial oversight: Track commission structures, incentives, and contract terms to keep internal records up to date. Operational support: Coordinate tasks that help maintain efficient operational workflows. Requirements Experience: 2-4 years in travel partnerships, commercial operations, or airline account management. Industry knowledge: Familiarity with airline distribution systems (GDS and NDC) is a strong advantage. Data skills: Comfortable working with performance data, commercial reports, and commission models. Attention to detail: Careful and proactive in both strategic and routine tasks. Communication: Confident working with external partners and internal teams in a startup environment. Location This role is based in London, United Kingdom.

Join Multiverse as a Data Technical Trainer and play a pivotal role in empowering the next generation of data professionals. In this dynamic position, you will develop and deliver training programs that equip learners with the skills they need to thrive in data-driven environments. Your expertise will help shape the future of data education, ensuring that our trainees are well-prepared for the demands of modern workplaces.

Join our dynamic team at theflex as a dedicated and detail-oriented Part-Time Virtual Travel Assistant & Affiliate Recruiter. In this role, you will be instrumental in enhancing our market presence by managing reviews across various Online Travel Agencies (OTAs).Key Responsibilities:1. Travel Booking & Management:Coordinate and book accommodations, flights, and other travel-related services through platforms such as Airbnb, Booking.com, and Expedia.Ensure all travel arrangements meet client preferences, budget constraints, and schedules.Handle reservations, modifications, and cancellations as necessary.2. Team Expansion & Recruitment:Identify and recruit individuals who can assist with travel bookings.Promote opportunities to work as a travel assistant under a commission-based structure.Onboard new team members, providing training on effectively using OTAs for bookings.Monitor and manage team performance to ensure successful bookings and high client satisfaction.Compensation:Earn commission for each successful booking.Receive additional commission for every new team member recruited who completes bookings.This position is perfect for individuals who possess a passion for travel, enjoy networking, and appreciate the flexibility of remote work. If you thrive in a fast-paced environment and love assisting others, we encourage you to apply!

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.