Tier 2 Support Engineer

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

The Client Services Engineer plays a crucial role in delivering exceptional technical support to users of computer systems. This position entails addressing inquiries and resolving various computer-related issues for clients, whether in person, over the phone, or remotely. Additionally, the engineer will provide guidance on the effective use of computer hardware and software, assist with printer installations, facilitate word processing tasks, manage electronic mail systems, and navigate operating systems.

Join Emco Corporation as an ERP Support Specialist – Tier I and embark on a rewarding career in our dynamic National Support Centre. In this entry-level position, you will play a crucial role in providing top-notch support for our ERP systems, assisting clients in resolving their queries, and ensuring optimal system performance.

OverviewThe HEROS 2 Programme represents one of the Foreign, Commonwealth & Development Office’s (FCDO) most significant initiatives, aimed at delivering swift, high-quality humanitarian and stabilization support in response to global crises, often within hours or days.At its foundation, HEROS 2 offers five essential capabilities:Early Warning and Risk Analysis (EWAR): Continuous monitoring and analysis of emerging risks, producing timely insights and tailored reports to guide FCDO decision-making and crisis planning.Humanitarian Deployments: Rapid mobilization of technical experts and operational teams to support emergency responses, ensuring readiness for surge deployments under pressing time constraints.Conflict and Security Deployments: Providing stabilization expertise and operational support in fragile and conflict-affected areas, aligned with FCDO’s conflict programming priorities.Humanitarian Procurement and Logistics: Accelerated procurement and delivery of critical goods and services, ensuring compliance and quality assurance while addressing urgent operational needs, alongside effective warehouse management.Deployments into UN Systems: Placement of UK-funded specialists within UN agencies to enhance multilateral humanitarian response and coordination.HEROS 2 will collaborate closely with FCDO’s Humanitarian & Migration and Conflict departments, ensuring coordinated delivery across policy and operational priorities.

Join our dynamic team as a Class 2 Hiab Driver!We are seeking a skilled and experienced HGV Class 2 driver to operate a 23-ton lorry equipped with a hiab for our builders merchant store located in Willesden, NW10. Your primary responsibility will be to ensure timely and safe deliveries of goods throughout the London area.Key Responsibilities:Safely deliver goods in and around the London area.Load and unload your vehicle effectively.Plan optimal routes to ensure timely deliveries.Collect signatures upon delivery and issue invoices.Process credit card payments during deliveries.Maintain accurate delivery records.Return undelivered items to the branch as necessary.Working Hours: 7:00 AM - 5:00 PM, with additional hours from 7:00 AM - 1:00 PM every second Saturday.

Role overview Sysco GB seeks a Class 2 Driver based in London to deliver food products to customers throughout the area. This position plays a key part in maintaining dependable service and upholding customer satisfaction by ensuring timely and safe deliveries. What you will do Drive a Class 2 vehicle to transport goods directly to customer sites Adhere to all safety protocols and driving regulations Make sure each delivery is completed on time and products remain in good condition Interact with customers in a friendly, professional manner during every delivery Requirements Current and valid Class 2 driving licence Consistent attention to safety and customer service Dependable and positive attitude toward daily tasks

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join our dynamic team as a Field Support Engineer at Allye Energy, where you will play a crucial role in delivering exceptional technical support to our clients. You will be responsible for troubleshooting, diagnosing, and resolving issues in the field, ensuring our energy solutions operate efficiently and effectively.As a Field Support Engineer, you will have the opportunity to work closely with our clients, providing them with the highest level of service and technical expertise. Your ability to think critically and solve problems will be essential in this fast-paced environment.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

Join Motorway as an IT Support EngineerMotorway is rapidly establishing itself as the premier online marketplace for used cars in the UK. Our innovative platform connects private sellers with a vast network of verified dealers across the country, ensuring that all participants receive the utmost value in their transactions. Since our inception in 2017, we have leveraged cutting-edge technology to transform the car-selling experience, garnering significant investment and recognition in the process.This is an exciting opportunity to become part of our dynamic team at a pivotal moment in our growth journey, where you can make a significant impact in revolutionizing the automotive industry.Your Role:As an IT Support Engineer, you will be the approachable and skilled face of our IT department, delivering essential support that enhances productivity and satisfaction for our team. In our modern, cloud-centric workspace, your role will extend beyond simply addressing support tickets. You will oversee the complete IT lifecycle for employees, ensure the stability of critical systems, and actively contribute to impactful projects. We seek a proactive problem-solver eager to research, propose, and implement enhancements that drive tangible benefits for the business.Key Responsibilities:Deliver friendly and effective technical support to all team members, ensuring clear and proactive communication that fosters a supportive environment.Thoroughly troubleshoot and resolve technical issues, ensuring that every employee has the necessary tools and knowledge to perform at their best.Utilize your enthusiasm for technology to propose and implement improvements that elevate our IT systems and enhance daily work experiences.Expertly prioritize and manage your time, balancing daily support tasks with contributions to essential long-term IT projects.Take initiative to consistently explore, learn, and advance your technical skills and expertise.Qualifications:1-2 years of experience in an IT support or helpdesk role, demonstrating proficiency in supporting macOS and Windows environments.A strong aptitude for troubleshooting and problem-solving, taking ownership from issue identification through to resolution.Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly and patiently across various levels of the organization.Familiarity with modern, cloud-first technology stacks, demonstrating adaptability and readiness to learn new tools and processes.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

Join our dynamic team at Synthesia as an IT Systems and Support Engineer. You will play a pivotal role in managing and enhancing our IT infrastructure, providing exceptional support to our teams, and ensuring seamless technology operations. This is an opportunity to work with cutting-edge technology in a fast-paced environment while collaborating with a talented group of professionals.

Join Allica Bank as an IT Support Engineer where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be the first point of contact for resolving IT issues, providing support to our team members, and maintaining our IT infrastructure.

Role overview The Developer Support Engineer at Algolia in London helps developers make the most of Algolia’s products and services. This position involves tackling technical questions, guiding users through integration steps, and helping clients overcome any challenges they face with the platform. What you will do Answer technical questions from developers working with Algolia’s APIs and tools Offer clear, actionable advice on integration and implementation best practices Collaborate directly with clients to troubleshoot and resolve technical issues Share feedback and insights with product teams to help improve the developer experience

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.