Technical Support Specialist at assembledhq | London, UK

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

Three UK is looking for a GTM Planning & Governance Specialist based in London. This position plays a key role in shaping go-to-market strategies and upholding governance standards across multiple projects. Collaboration with various teams is central, as the role aims to refine business processes and drive operational improvements. Main responsibilities Assist in planning and carrying out go-to-market activities for different initiatives Work alongside cross-functional teams to make workflows more efficient Help ensure that projects meet governance requirements and follow established best practices Support efforts to boost efficiency throughout operations

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

Join Three UK as a Regulatory Lead and play a pivotal role in shaping our regulatory strategies. You will be at the forefront of navigating complex regulatory landscapes, ensuring compliance, and advocating for our interests in the telecommunications sector.

Airtable is the leading no-code application platform that empowers users to expedite their most crucial business operations. With over 500,000 organizations, including 80% of the Fortune 100, relying on Airtable, we are transforming the way work is accomplished.The Enterprise Technical Support Team at Airtable is instrumental in assisting our customers in realizing the full potential of our platform. We collaborate with a diverse range of clients to address intricate business challenges and support them in achieving their objectives while effectively utilizing Airtable's features and functionalities.As an Enterprise Technical Support Specialist, you will serve as a trusted technical authority for our enterprise clients. You will address inquiries, troubleshoot complex problems, and work alongside cross-functional teams to provide outstanding support. Your contributions will be vital in helping our customers attain their business goals while navigating Airtable's functionalities seamlessly.

Join Three UK as a Regulatory Manager, where you will play a vital role in shaping our regulatory strategies and ensuring compliance with industry standards. You will collaborate with various stakeholders to develop and implement policies that support our business objectives while adhering to regulatory requirements.

Three UK seeks a Partnerships Executive in London to help develop and maintain key relationships with partners. The position supports the company’s goal of providing reliable connectivity and a positive customer experience. Role overview This role centers on building and nurturing strategic partnerships. The Partnerships Executive will work with internal teams and external organizations to strengthen collaboration and ensure shared objectives are met. Key responsibilities Establish and manage partnerships that align with Three UK’s business goals Maintain ongoing communication with partners to support mutual success Contribute to initiatives that enhance customer connectivity and satisfaction Location This position is based in London.

Role overview The Regulatory Lead at Three UK plays a key part in guiding compliance and shaping company policy to meet telecommunications regulations. Based in London, this position works closely with teams across the business, providing regulatory expertise and ensuring that company practices align with industry requirements. What you will do Advise on regulatory issues that impact the telecommunications sector Collaborate with internal teams to maintain compliance with laws and standards Assist in developing and updating internal policies to match current regulations Support the business in understanding and applying regulatory changes Location This role is based in London.

Business Analyst Reference Number: JR254146Location: Hybrid working model - a blend of home-based and office work at Borough High Street (60/40)Working Pattern: Full Time, 37.5 hours per weekContract Type: PermanentNumber of Roles: 2Grade: IT5ASalary: £51,000 - £54,800 per annumWe are seeking a motivated and skilled Business Analyst to join our dynamic team.Role SummaryIn this role, you will be pivotal in managing customer expectations and demands. You will collaborate closely with various IT functions and business units to assess their needs, ensuring they receive top-notch service and facilitating the prioritization of project deliveries.What You Will Bring to This RoleIf you are passionate about driving change, influencing decisions, and thriving in a fast-paced, collaborative atmosphere, this position is perfect for you.Proven experience in delivering multiple projects within a matrix systems environment.Proficient in organizing and leading workshops, as well as negotiating with diverse stakeholders, up to 10 at a time.Adept at identifying genuine business needs, exploring solution alternatives, and articulating proposals that yield business value. Confident in presenting ideas and recommendations.Experience in developing and maintaining business process maps.Outstanding communication skills – capable of translating technical concepts into business-friendly language, both in written and verbal formats.Results-oriented with a strong focus on managing the delivery timeline of business solutions.A collaborative team player, skilled in working effectively with others.Self-motivated with a strong emphasis on customer and end-user delivery.Knowledge of data governance frameworks and protocols.Familiarity with ITIL processes and standards.About UsKaplan Professional stands as a premier provider of apprenticeships, accountancy, tax, finance, and banking courses, alongside professional assessments. For nearly 80 years, we have played a significant role in shaping the careers of finance professionals.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and artificial intelligence. Our cutting-edge platform is uniquely designed to integrate both elements seamlessly, enabling organizations to manage their support operations effectively. Trusted by industry leaders like Canva, Etsy, and Robinhood, Assembled empowers teams to optimize their operations — from in-house agents to BPOs, all while harnessing the capabilities of AI. With features including AI Agents that handle cases from start to finish, AI Copilot for agent support, and AI-driven workforce management, we help teams deliver faster, higher-quality service and make informed staffing and automation decisions. With the backing of $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the future of AI and human collaboration in customer support.The RoleWe are seeking an experienced Implementation Manager to spearhead the technical implementation process and foster strong customer relationships during the onboarding phase for our mid-market and enterprise clients.As a pivotal member of our Solutions Team, you will play a key role in shaping our implementation strategies as we expand. Your responsibilities will encompass everything from customer project management to technical setup, directly contributing to revenue growth, customer retention, and overall satisfaction. By engaging with customers, you will formalize best practices for implementation, enhance our product offerings, and refine our operational processes as we continue to scale.ResponsibilitiesCultivate customer relationships and lead technical implementation projects across various customer segments, particularly focusing on mid-market and enterprise.Investigate and document product functionalities across all areas of our platform, both through our web application and API, to enhance your product knowledge and serve our customers and internal teams effectively.Establish and enhance implementation best practices based on your growing product expertise.Streamline internal processes and elevate the customer experience throughout the implementation phase.Collaborate cross-functionally with Sales and Customer Success teams to ensure successful customer launches.Influence the product roadmap by acting as a conduit between our customers and the product organization.Set a positive precedent for customer engagement, helping clients derive maximum value from our solutions.About YouA minimum of 4 years’ experience in a customer-focused role that involves technical support, ideally within a SaaS environment.Proven ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Strong analytical and problem-solving skills, with a passion for improving processes and customer experiences.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and customers.A proactive mindset with a focus on continuous learning and adaptation.

Join Three UK as a Senior Counsel specializing in Regulatory Implementation, where you will play a pivotal role in navigating the complexities of telecommunications regulations. Your expertise will ensure compliance and drive strategic initiatives in regulatory matters.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

AD Education UK is an expanding network of esteemed creative educational institutions across the UK. Our institutions are united by a commitment to fostering creativity and innovation in the realm of creative media education. With over four decades of pioneering experience, our graduates thrive in the music, film, gaming, and broader creative sectors, achieving recognition in prestigious awards and holding positions in leading roles within their fields. Our prominent portfolio includes the Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.Established in 1976, SAE has a global presence with over 50 campuses across 23 countries, providing world-class education to more than 12,000 students in cutting-edge creative environments. Our diverse student body, hailing from various social, cultural, and artistic backgrounds, is encouraged to embrace their individuality and apply their unique styles to the industry-relevant skills taught at SAE. We strive to create a realistic work environment for students, ensuring that our courses, facilities, educators, and atmosphere closely resemble actual industry settings.Key ResponsibilitiesThis role is pivotal in providing technical support and expert guidance to students, enhancing their learning experience by assisting with resource and equipment usage during both directed and self-directed activities.Deliver exceptional front-line technical support and advice across various academic disciplines.Ensure classrooms and studios are well-prepared and maintained, fostering a clean and professional environment.Support the Campus Manager in maintaining campus facilities, ensuring adherence to health and safety standards, and providing top-notch technical service to students and colleagues.

Join Canonical as a Linux Desktop Support Engineer and elevate your career in a dynamic environment. Based in our London office, you will provide exceptional technical support to both employees and customers, ensuring seamless operation of our systems. Your role encompasses troubleshooting, case management, and delivering AV support for office events. You will own your cases from diagnosis through resolution, collaborating with colleagues and senior engineers when necessary. Come be part of a pioneering company in open-source software, where your passion for Linux and customer success can flourish.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.