Technical Support Associate at Synthesia | London

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

Join Synthesia, the leading AI video platform for businesses, utilized by over 90% of the Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US.As AI transforms our work and personal lives, Synthesia is at the forefront of creating tools that elevate visual communication and foster enterprise skill development, enabling teams to enhance their performance and remain integral to thriving organizations.After a successful Series E funding round, raising $200 million, our company is valued at $4 billion, with total funding surpassing $530 million from esteemed investors like Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside founders and operators from Stripe, Datadog, Miro, and Webflow.About the RoleWe are looking for a dedicated Enterprise Account Executive to join our dynamic team in London. Reporting to one of our Regional Directors, you will be tasked with generating, nurturing, and closing opportunities within your assigned Enterprise accounts (1,000 to 10,000 employees). Your ability to convey value, inspire prospects, and confidently sell the Synthesia solution will be critical in this role. With ambitious revenue targets set for this year, your contributions will be pivotal in driving the success of our Enterprise team. We are committed to building a world-class Go-to-Market organization where talented and driven sales professionals can excel. If you're eager to make a significant impact and seek new opportunities, we want to hear from you.Your ResponsibilitiesManage the complete sales cycle within our Enterprise segment (1,000–10,000 employees).Acquire new clients and expand existing accounts through upselling and cross-selling initiatives.Take full ownership of your sales pipeline, develop comprehensive account plans, and identify key targets within your accounts.Utilize the MEDDPICC framework to qualify opportunities and assess risks at each stage of the sales funnel.Oversee all sales activities using Salesforce (CRM).We Are Looking For Candidates Who Have...Demonstrable experience in landing and expanding accounts within organizations of 1,000 to 10,000 employees, with a proven record as a high performer.A proactive growth mindset, strong outbound prospecting skills, and proficiency in delivering value-driven product demonstrations.The capability to identify and address customer needs, providing tailored solutions that drive success.

Synthesia builds AI video technology for business communication. Founded in 2017 and headquartered in London, Synthesia serves clients across Europe and the US. Over 90% of Fortune 100 companies use the platform. The company focuses on improving visual communication and supporting enterprise skill development through AI. Recent Series E funding brought in $200 million, raising total investment to over $530 million and valuing the company at $4 billion. Investors include Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, Evantic Capital, and founders from Stripe, Datadog, Miro, and Webflow. Role Overview The Culture Editor role centers on shaping and amplifying Synthesia’s cultural narrative around AI and human creativity. This position is not about day-to-day social media management. Instead, it focuses on strategic storytelling and ensuring Synthesia’s voice is heard in the broader conversation about AI’s impact on work and creativity. The Culture Editor will define and elevate Synthesia’s presence across platforms such as LinkedIn, X, Instagram, TikTok, and YouTube. The work involves more than posting content; it requires thoughtful curation and a strong sense of cultural trends. Collaboration with experienced brand builders is central to the role. The Culture Editor will help evolve Synthesia’s voice and contribute insights that shape how the company engages with audiences online. The Team This position reports to the Head of Social Media. The team includes six people: videographers, editors, and creators producing content for multiple formats and channels. The Culture Editor’s expertise will help guide how content is distributed and ensure that key messages reach the right audiences. What You Will Do Oversee Synthesia’s engagement across LinkedIn, X, Instagram, TikTok, and YouTube. Shape and refine the social narrative around AI, creativity, and the future of work.

Join Synthesia, the world's foremost AI video platform that empowers businesses, serving over 90% of the Fortune 100. Established in 2017 and headquartered in London, we boast teams across Europe and the US, dedicated to revolutionizing visual communication and enterprise skill development.As AI reshapes our daily lives and work, our innovative products facilitate better work processes, keeping individuals at the core of thriving organizations.With our recent Series E funding of $200 million, we are now valued at $4 billion, having raised over $530 million from top-tier investors, including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with the founders and operators of Stripe, Datadog, Miro, and Webflow.Step into the Video-First Era!From daily PowerPoint presentations to cinematic productions, AI is set to transform how we create and consume content. The modern audience prefers watching and listening over reading, both in personal and professional settings. If this resonates with you, take a moment to view our brand video.Despite the strong preference for video, business communication and knowledge sharing remain text-heavy, primarily due to the complexities involved in high-quality video production—until now.Introducing SynthesiaWe are committed to making video accessible to everyone. Our AI-driven video communications platform streamlines the production process, enabling users of all skill levels to create, collaborate, and share high-quality videos effortlessly. Whether for essential employee training or marketing initiatives, Synthesia empowers large organizations to communicate and disseminate knowledge through video swiftly and effectively. We are trusted by renowned brands like Heineken, Zoom, Xerox, and McDonald’s. Check out success stories from satisfied customers and discover what over 1,200 reviewers say about us on G2. We are also recognized as one of the Top Startups to Bet Your Career On in 2025!In 2023, we proudly became one of only seven European companies to achieve unicorn status. In February 2024, G2 honored us as the fastest-growing company globally.

Synthesia develops AI-powered video technology for businesses, serving a global client base that includes more than 90% of the Fortune 100. Founded in 2017 and headquartered in London, the company operates with teams throughout Europe and the United States. With over $530 million in funding, including a recent $200 million Series E round that brought the company’s valuation to $4 billion, Synthesia is backed by investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, Evantic Capital, and the founders of Stripe, Datadog, Miro, and Webflow. Synthesia’s mission is to advance visual communication and workforce skill development through innovative AI products, helping organizations adapt and grow in a changing business landscape. Role overview The Product Manager, Analytics will play a central role in shaping how enterprise clients measure learning and development success. Many organizations struggle to assess workforce readiness, often relying on completion rates that reveal little about actual preparedness or program effectiveness. Synthesia is building solutions that go beyond engagement metrics, providing deeper insight into learner progress and achievement. This role focuses on turning foundational data into actionable analytics products. The Product Manager will work closely with engineering and design teams to define features and capabilities that help learning leaders and executives make informed decisions. Key responsibilities Own the analytics product, with an emphasis on tracking individual learner progress and delivering organizational insights. Partner with cross-functional teams to shape product features, user experience, and analytical requirements. Lead product strategy and execute the roadmap to expand measurement capabilities for enterprise learning programs. The challenge Large-scale readiness initiatives often produce limited data, typically just completion counts, leaving organizations unsure about true preparedness or where to intervene. Synthesia has the data needed to address this gap and seeks a Product Manager who can build tools that learning leaders and executives trust for actionable insights.

Join our innovative team at Synthesia as a Senior Data Engineer, where you will play a pivotal role in shaping the future of AI-driven video synthesis. As a key member of our data engineering team, you will design, implement, and maintain robust data pipelines that enable our advanced machine learning models to thrive. Your expertise will help us harness the power of data, ensuring high availability and performance. Collaborate with cross-functional teams to transform raw data into actionable insights that drive our product's success and enhance user experiences.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Join our dynamic team at Synthesia as an IT Systems and Support Engineer. You will play a pivotal role in managing and enhancing our IT infrastructure, providing exceptional support to our teams, and ensuring seamless technology operations. This is an opportunity to work with cutting-edge technology in a fast-paced environment while collaborating with a talented group of professionals.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.

At Synthesia, the preeminent AI video platform for businesses, we empower over 90% of the Fortune 100 to enhance their visual communication. Established in 2017 and headquartered in London, our teams span Europe and the US, dedicated to reshaping how organizations communicate and develop skills.As AI redefines the workplace, we strive to create innovative solutions that keep people at the heart of successful enterprises.With our recent $200 million Series E funding round, we are now valued at $4 billion, with total funding exceeding $530 million from esteemed investors, including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with the founders and operators of Stripe, Datadog, Miro, and Webflow.

Join our dynamic team at Synthesia as a Sales Development Representative based in London! In this role, you will be at the forefront of our sales efforts, driving lead generation and nurturing potential clients. You will work closely with our sales and marketing teams to identify and engage prospects, helping to introduce them to our innovative solutions.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

As a Solutions Consulting Manager at Synthesia, you will lead a dynamic team that drives the adoption of our cutting-edge AI video generation technology. You will work closely with clients to understand their needs, deliver tailored solutions, and ensure that our innovative products meet the highest standards of quality and effectiveness. This role requires a combination of technical expertise and exceptional communication skills, as you will be the primary point of contact for clients, guiding them through implementation and helping them achieve their business objectives.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.