About the job
Job Title: Technical Services Engineer
Location: London - Onsite
Salary: £59,000 - £65,000
Team: Technical Services
Reporting To: Senior Technical Services Manager
Closing Date for Applications: Monday 20th April
This role is based in London and requires existing right to work in the UK.
At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.
Kaluza is pioneering the Energy Intelligence Platform, converting energy complexity into seamless coordination. We assist energy companies in overcoming today's challenges while propelling the transition to a clean, electrified future.
Our platform orchestrates millions of real-time decisions across homes, devices, markets, and grids. By merging predictive algorithms with human-centered design, Kaluza ensures clean energy is dependable, affordable, and seamlessly integrates into everyday life.
With teams located across Europe, North America, Asia, and Australia, and a joint venture with Mitsubishi Corporation in Japan, we empower leading companies such as OVO, AGL, and ENGIE, along with innovators like Volvo and Volkswagen.
Responsibilities:
- Technical Escalation & Support: Deliver exceptional customer service to Kaluza’s internal teams, serving as a vital escalation point for complex technical requests and hardware diagnostics.
- Platform Administration: Take ownership of the administration and health of primary productivity tools, including Google Workspace, Slack, and the Atlassian suite (Jira/Confluence).
- Identity & Access Management: Oversee identity and SSO workflows through Okta, ensuring secure and seamless access for our global workforce.
- Fleet Management: Manage the configuration and deployment of our predominantly macOS hardware fleet, upholding high standards for device security and performance.
- Process Engineering: Identify and implement improvements to Tech Services workflows, creating and maintaining high-quality documentation for internal processes and user self-service.
- Infrastructure & Events: Support the technical infrastructure for internal events and initiatives.

