Technical Onboarding Associate at INFINIT | London

INFINIT, established in 2023, develops an all-in-one operating system designed for small and medium-sized businesses. With a footprint across Europe and the Americas, the company blends integrated banking with AI-powered tools to address industry-specific needs. INFINIT’s platform helps SMEs manage operations and unlock growth using AI agents tailored to their challenges. Role overview The Technical Onboarding Associate, based in London, leads the activation and onboarding of new clients. This role centers on designing and building onboarding processes from the ground up, moving beyond standard templates. The work involves hands-on use of SQL, analytics tools, and automation to streamline tasks and increase efficiency. What you will do Create and refine repeatable onboarding processes, adjusting based on outcomes Analyze data to uncover insights and guide improvements Share findings with pre-sales and product teams to inform their work Anticipate and address problems before they impact clients Who thrives in this role This position suits someone who approaches challenges with a systems mindset, communicates clearly using data, and enjoys building solutions from scratch.

INFINIT is a fintech scale-up launched in 2023, operating throughout Europe and the Americas. The company builds a business operating system centered on banking, helping small and medium enterprises (SMEs) manage daily operations. INFINIT creates tailored, AI-driven products for specific sectors and continues to grow its international presence in the fintech industry. Role overview The Automotive Stock Auditor is a full-time, London-based position with a remote setup and frequent national travel. This role serves as the main operational contact across INFINIT’s dealer network. Regular visits to dealership sites across the UK are a key part of the job. Main responsibilities Physically check that financed vehicles are present and compliant at partner dealerships. Travel to dealership locations nationwide to carry out audit duties. Identify and report early signs of collateral risk. Develop and maintain trusted relationships with dealer partners. Report directly to the Head of Servicing, balancing compliance oversight with relationship management. Location and type Full-time position Based in London, UK (remote role with national travel required)

Join Our Innovative Team!INFINIT, a dynamic fintech scale-up founded in 2023, is making waves across Europe and the Americas. Our mission is to transform the landscape for small and medium enterprises (SMEs) by harnessing the power of AI.We are committed to creating an all-in-one operating system that centers around banking, enabling small business owners and their teams to effortlessly manage and improve all facets of their operations with the assistance of AI agents.By focusing on specific industries, we deliver customized, high-impact solutions and develop innovative AI products that unlock significant growth opportunities for our clients. With global operations and ambitious expansion plans, we aim to redefine the fintech landscape for SMEs worldwide.Embark on the INFINIT journey with us as we revolutionize the SME economy and make a meaningful impact through cutting-edge innovation The RoleWe are looking for a talented Full Stack Software Engineer to propel our product development cycle. This role is grounded in the belief that exceptional engineers do more than just write code; they build comprehensive solutions. Your main responsibility will be to bridge the gap between business requirements and technical execution, quickly translating high-level objectives into polished, deployable features.You will be expected to question requirements, adopt a product-first mindset within the engineering team, and ensure that every line of code contributes tangible value. This position requires strong software engineering skills and keen product judgment to prioritize and deliver high-impact features in a fast-paced environment.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

checkout.com is looking for a Senior Associate, Technical Accounting to join the team in London. This position centers on maintaining accurate financial reporting and ensuring compliance with relevant standards. The Senior Associate will play a key part in supporting business decisions through technical accounting expertise. Key responsibilities Prepare and review financial reports to ensure accuracy and compliance with regulations Work closely with colleagues from various departments to resolve accounting issues and questions Provide technical accounting insights that help shape business strategy Location This role is based in London.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

Veeva Systems is revolutionizing the life sciences industry by creating a cloud-based platform that empowers companies to operate more efficiently and collaboratively. Discover more about our innovative products, our vision, and our commitment as a public benefit corporation on our website. Veeva Services is dedicated to ensuring our customers excel with our solutions. Our exceptional services team collaborates closely with clients to implement, utilize, and innovate with our technology. Being a services-oriented team within a product company gives us a unique advantage, allowing us to leverage deep product and industry expertise to help our clients reach their objectives. Our ultimate goal is customer success. We believe that exceptional people deliver exceptional services; thus, our team is our greatest asset. We are consistently looking for talented individuals who are passionate about technology and possess strong problem-solving skills to join our dynamic team. * Currently hiring for start dates in July 2026 and October 2026. Candidates are advised to apply to only one Generation Veeva Program. The Technical Services Role We are seeking recent university graduates to cultivate the next generation of Technical Consultants through our Consultant Development Program. As an Associate Technical Consultant, you will engage directly with customers, focusing on integration, custom development, DevOps, Veeva AI, and data migration. We are committed to pushing high-potential individuals towards achieving excellence. Our program is intentionally crafted to offer a challenging environment where you are expected to learn rapidly, contribute meaningfully, and take on significant responsibilities early in your career.

At StudioXAG, we design vibrant spaces that narrate impactful stories.As a B Corp-certified creative studio with locations in London and Amsterdam, we champion the idea of business serving as a force for positive change.We curate thrilling experiences for some of the globe's most recognizable brands, crafting narratives that resonate worldwide. Our diverse team, comprising conceptual innovators, imaginative creators, and curious makers, is the heartbeat of our studio.We are eager to welcome talented individuals who share our passion.Who We're Seeking:We are on the lookout for proficient and passionate Technical Designers who are driven to produce exceptional work.The ideal candidate should possess:A wealth of experience in rapidly creating and interpreting high-quality fabrication drawings.In-depth expertise in CNC processes and the ability to generate corresponding drawings.A keen interest across various design disciplines, complemented by hands-on experience and knowledge in multiple design practices.A comprehensive understanding of fabrication, material properties, and assembly methodologies.Key Responsibilities:You will play a crucial role in supporting a dedicated team within our production department, overseeing the daily fabrication of projects in our workshop. The nature of the work is dynamic and engaging, allowing exploration of a wide array of materials and finishes.Reporting to the Lead Technical Designer, your role will involve collaborating with our Production and Design teams to bring our designs to fruition.Providing technical and construction guidance across various projects, addressing challenges as they arise.Facilitating communication between creative design and fabrication.Generating technical drawings and CAD/CAM files for relevant processes.Troubleshooting technical issues, specifying materials, fasteners, and manufacturing methods.Ensuring the delivery of comprehensive technical drawings to both our in-house construction team and external contractors.Working closely with Project and Production Managers on project budgets and estimates to uphold both technical and creative integrity.Overseeing quality control on production tasks.Engaging with suppliers and Project Managers to ensure smooth communication and project tracking where necessary.Presenting technical designs to the broader team with confidence.Work Location: This position is based full-time at our East London studio. Our standard working hours are 9 AM to 6 PM, but we offer flexible working arrangements, including an unofficial early finish at 5 PM on Fridays.

Role overview Multiverse is looking for a Fulfillment Associate to support order processing and delivery from the London office. This role helps keep operations running smoothly so learners and partners receive what they need, when they need it. What you will do Process orders accurately and on schedule Coordinate deliveries to ensure timely arrival Support Multiverse’s mission to build a more diverse workforce through reliable fulfillment Location This position is based in London.

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.High-Touch Onboarding Manager (Individual Contributor)Enhance Value Realization for Apollo’s UK CustomersApollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

At Scope, we're revolutionizing the compliance and regulatory landscape, a sector valued at $2T, enabling industries to innovate at speed without compromising safety or quality. Our mission is to transform the outdated manual standards that currently govern inspections and quality assurance in heavy industries.With over a million inspectors still relying on archaic tools like pen and paper, Excel, and Word, we are leveraging AI to create a future where inspections are instantaneous, accurate, and fully automated. By doing so, we aim to eliminate delays, reduce errors, and prevent costly losses.Partnering with six of the top ten companies in the Testing, Inspection, and Certification (TIC) sector, we have achieved a remarkable fivefold revenue increase over the past year and are poised to reach $10 million in Annual Recurring Revenue (ARR) by 2026. Our impressive clientele includes industry giants such as Shell, AstraZeneca, and SpaceX.Having secured $4 million in funding from Susa Ventures in our pre-seed round in 2024, we are gearing up for our Series A funding round in the coming months.Our goal is to empower inspectors with advanced reporting tools that enhance their productivity and significantly boost company profit margins by 10-20%, reduce reporting time by 80%, and double their operational capacity.About this RoleWe are entering a critical phase of growth and are seeking to establish hiring as a fundamental capability within our organization.As a Technical Recruiter, you will be responsible for managing the entire hiring process for engineering, product, and go-to-market roles, collaborating closely with our founding team to refine our talent acquisition strategy.This is a hands-on role with significant ownership. You will play a key part in designing and implementing our recruitment systems.

About SwapSwap is at the forefront of modern agentic commerce, acting as the essential AI-native platform that seamlessly connects backend operations with an innovative storefront experience.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-preserving decisions through real-time data and capabilities. Our diverse product offerings include cross-border solutions, tax management, returns processing, demand planning, and our next-generation agentic storefront, providing merchants with comprehensive transparency and the confidence to act decisively.At Swap, we are cultivating a culture that prioritizes clarity, creativity, and shared ownership as we redefine the landscape of global commerce.About the RoleWe are in search of a proactive and strategic Technical Recruiter to enhance our internal hiring processes. As the key representative in talent acquisition, you will spearhead the creation and implementation of innovative recruiting strategies to identify, attract, and secure top-tier talent across all departments.This role presents an exhilarating opportunity for an individual who resonates with our company culture, possesses a robust internal network, and is dedicated to helping teams flourish by placing the right people in the right positions.This is a hybrid role based in London, with two to three in-office days each week.

Join Synthesia as an Onboarding & Employee Enablement Manager, where you will lead initiatives to ensure a seamless onboarding experience for new employees. You'll be responsible for designing and implementing comprehensive training programs that empower staff with the skills and knowledge they need to excel in their roles.As a key member of our team, you will collaborate across departments to foster a culture of continuous learning and development. You will also evaluate the effectiveness of onboarding processes and make necessary adjustments to enhance employee engagement and retention.

Wise is looking for a Lead Product Analyst focused on Onboarding to help refine and improve how new users start their journey. This role centers on making the onboarding process smoother and more intuitive for customers in London. Role overview As a Lead Product Analyst, the main goal is to enhance the user experience during onboarding. Day-to-day work involves examining data trends and identifying areas where the onboarding process can be improved. The position also requires close collaboration with teams across the business to turn insights into real product changes. What you will do Analyze onboarding data to spot trends and opportunities for improvement Work with cross-functional teams to share findings and guide product decisions Deliver insights that shape Wise’s onboarding strategy Requirements Strong analytical skills and experience working with product data Ability to collaborate with different teams to solve problems Interest in creating user-friendly onboarding experiences

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

Join Wise as a Principal Product Manager specializing in Consumer Onboarding, where you'll lead our efforts to refine and enhance user experiences. You will play a critical role in shaping the product vision and strategy, ensuring our onboarding processes are seamless and user-focused. This is an exciting opportunity to make a significant impact on our global user base.

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.