Strategy & Operations Specialist

About HappyRobotHappyRobot is a pioneering infrastructure provider enabling enterprises to build and orchestrate AI-driven workforces. Our intelligent AI workers excel not only in communication but also in decision-making, action-taking, and autonomously managing operations across voice, email, and enterprise systems. Founded in Y Combinator (S23) and supported by prominent investors like a16z and Base10, we have successfully raised over $60 million to facilitate crucial operations for global enterprises.Our platform has proven its capabilities in high-pressure environments where AI's impact is critical. Starting in logistics, we developed our own voice stack, models, and orchestration layer from scratch, and now we aim to extend this robust infrastructure to every enterprise engaged in the real economy. Discover more about our vision in our manifesto.Role OverviewWe are seeking a dedicated Strategy & Operations Specialist to enhance and scale our daily business operations. Your role will involve analyzing data, pinpointing inefficiencies, and crafting more effective, scalable workflows.Key Responsibilities:Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.Assist in optimizing processes, automating workflows, and enhancing operational efficiency.Provide data-driven insights and reporting to support cross-functional teams.Maintain and update internal dashboards, reports, and documentation effectively.Streamline internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to drive improvements in business operations and efficiency.Support project management and the execution of strategic initiatives.Assist with contract management and procurement workflows, ensuring compliance and operational efficiency.Contribute to go-to-market operations by enhancing coordination between sales, finance, and legal teams.Ensure data accuracy and integrity across all operational systems.

About Northslope TechnologiesAt Northslope Technologies, we believe that the future will be shaped by generational companies leveraging mission-specific AI software to gain a competitive edge over traditional SaaS solutions. Our focus is on creating purpose-built production AI applications that empower organizations across various industries to operate with the efficiency, scalability, and profitability characteristic of enterprise software.We are on a mission to redefine software development — delivering solutions that adapt seamlessly to the unique needs of the businesses we support, crafted by engineers who are deeply attuned to both technology and customer experience. The RoleWe are seeking a driven and insightful professional to join our dynamic team at the nexus of account expansion, business operations, and strategic planning. This position is pivotal in driving value creation: pinpointing revenue opportunities and establishing processes to ensure we maximize our financial potential. Collaborating with implementation teams, project leaders, and executive partners, you will facilitate customer growth, engage in strategic renewal discussions, and support pre-sales initiatives through impactful value narratives.In this role, you will instill effective practices — meticulously tracking contracts, preparing for renewals proactively, establishing appropriate governance structures (such as Steering Committee Meetings), and ensuring our communications consistently articulate business value that resonates with key decision-makers. This opportunity is perfect for a consultant with a passion for technology and AI who wants to remain close to customer outcomes, collaborate across functions, and contribute to building a high-growth organization from the ground up.

fuku is looking for a Strategy and Operations Lead in London. This role focuses on shaping major strategic projects and improving how the business operates each day. Collaboration with teams across the company is central, with a strong emphasis on efficiency and supporting growth. Main responsibilities Lead strategic initiatives that advance company objectives Refine operational workflows to increase productivity Coordinate efforts with colleagues across departments Apply data and analysis to guide decisions and enhance processes Location This position is based in London, England, United Kingdom.

Via is revolutionizing transportation on a global scale. Our mission is to enhance individual commutes while significantly reducing our environmental impact — we have ambitious goals ahead.As the Principal of Strategy & Operations, you will spearhead and refine our on-the-ground operations, guaranteeing exceptional service for Via’s partners and passengers throughout the UK. You will be instrumental in shaping our operational strategy, addressing intricate challenges, and collaborating closely with cross-functional teams to foster growth. This dynamic, hands-on role is perfect for a leader who excels in fast-paced environments.

Join Spotify as a Markets Strategy & Operations Manager where you'll play a pivotal role in shaping our market strategies and optimizing operations. In this dynamic position, you will collaborate with cross-functional teams to drive strategic initiatives, enhance operational efficiencies, and foster innovation within the organization. Your analytical skills will be essential in interpreting data, identifying trends, and providing actionable insights that will impact our overall business direction.

Relay is revolutionizing the logistics landscape for the digital age. With a landmark logistics Series A funding of $35 million from leading deep-tech investors Plural, whose portfolio includes advancements in fusion energy and space exploration, Relay is outpacing 99.98% of venture-backed startups in terms of growth. We are on a mission to build an exceptionally talented team, the most skilled in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs currently impose an invisible tax on e-commerce, shaping what can be marketed online and restricting participation. We envision a future where goods move freely among individuals, creating a seamless and inclusive online shopping experience.THE TEAM• A close-knit group of approximately 110 individuals, with over 50% specializing in engineering, product development, and data analysis.• More than 45 advanced degrees in disciplines such as computer science, mathematics, and operations research.• We analyze and predict thousands of data points for every parcel we manage.• A culture that thrives on first principles thinking, fast feedback cycles, and continuous experimentation.About the RoleAs we expand our network of over 600 pitstop partners across the UK, each partner requires careful onboarding, consistent performance monitoring, coordination with our Middle Mile operations, and support during challenges. Currently, much of this knowledge is held informally, relying on manual processes and ad-hoc solutions that do not scale.This position aims to transform these processes. You will oversee the systems aspect of our Pitstop operations: determining optimal procedures, designing scalable infrastructures, and collaborating with product and engineering teams to implement solutions. Your role will not merely involve problem analysis but also executing lasting fixes that can handle tenfold growth.We seek a candidate skilled in systems thinking, capable of clear communication, and proficient in driving projects to completion. Experience in a dynamic operations or strategy role is essential, as is the ability to engage effectively with engineers.

About FaireFaire is a revolutionary online wholesale marketplace founded on the principle that local is the future. Independent retailers worldwide are generating more revenue than giants like Walmart and Amazon combined, yet they remain relatively small compared to these corporate behemoths. At Faire, we harness the power of technology, data, and machine learning to unite this vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover and showcase exceptional products from around the world in their shops. By providing the right tools and insights, we aim to level the competitive landscape, enabling small businesses everywhere to thrive against big box and e-commerce competitors.By fostering the growth of independent businesses, Faire contributes positively to local economies on a global scale. We are on the lookout for intelligent, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our belief in community, we invite you to become part of ours.About this roleWe are seeking a Senior Associate for Strategy & Operations to play a crucial role in steering informed, data-driven decisions across our international operations. In this position, you will utilize a unique blend of analytical skills, strategic insight, and execution to spearhead growth for our business.As an integral member of the International Strategy team, you will have the opportunity to lead high-impact projects from inception to conclusion. Collaborating cross-functionally with Product, Sales, Operations, Marketing, and Finance teams, you will contribute to our strategic roadmap by deriving insights and translating them into actionable initiatives.This position suits individuals who thrive as impactful contributors in a dynamic, collaborative, and data-centric environment, with the chance to engage with various functional teams.This role is based in our London, UK office (3 days in the office).

About Tilt Tilt is revolutionizing the world of commerce with a clear mission: Make Commerce Alive.In an era where traditional store website builders and faceless marketplaces are becoming obsolete, Tilt stands out by catering to a new generation of merchants who thrive on attention, community, and personality.In the UK alone, millions of shoppers, from sneaker enthusiasts to nostalgic Y2K fans, have embraced Tilt. Our platform empowers sellers to achieve remarkable success, with many reaching £1M+ in earnings and hundreds exceeding the UK median income.And we are just getting started.Your Mission As the Strategy & Operations Manager, you will lead specific categories on the Tilt platform, taking full ownership of the P&L and becoming the primary expert for your designated categories. Your primary objective will be to identify opportunities for growth and implement strategies to expand the Tilt platform.What You'll Do Lead both internally and externally in fostering growth within your categories on TiltDevelop and manage the strategic vision for your categories to ensure sustained growthEmploy creative thinking to discover innovative avenues for business expansionUtilize data analytics skills (SQL) to extract insights from projects and drive growth initiativesAnalyze performance metrics to evaluate category growth, successes, and areas for further development, ensuring ongoing improvementInitiate marketing campaigns, including influencer partnerships, to enhance brand visibility and attract more buyersCollaborate cross-functionally with Marketing, Product, Engineering, Analytics, and Sales teams to scale the business effectivelyAddress challenges swiftly, prioritizing seller satisfaction and retention.Who You Are You are a driven, curious, and tenacious problem-solver eager to shape the future of shopping. Additionally:You possess 3+ years of experience in a dynamic, client-facing role within management consulting, finance/banking, or a fast-paced tech environment

Strategy & Operations (Payments)Global expansion is challenging. Without a local entity, conversion rates drop, costs escalate, and compliance becomes convoluted. Outpost is here to resolve these issues.Venturing into international markets is fraught with complexities surrounding taxes, payments, and operational hurdles. Many brands either shy away or expand at a sluggish, costly pace.Outpost serves as your adaptable back office for global commerce.Select only the services you require — be it tax, payments, treasury, or operations — and access new markets without incurring excessive overheads.We function as the Merchant of Record for both digital and physical products across more than 58 tax jurisdictions. This means we manage the entire stack — payments, tax, compliance, and customer experience.Sell anything, anywhere, without compromise. The RoleThis position is an Operations role tailored for an individual eager to build like a founder and work like an operator, particularly one with extensive experience in payments and acquiring.You will work closely with the CEO across various facets of the business: go-to-market strategy (GTM), pricing, onboarding, treasury, product, and partnerships. You will tackle the most significant challenges head-on. Your expertise in payments is crucial — as a Merchant of Record, we oversee authorization rates, PSP relationships, chargebacks, and payment economics — but your role will not be limited to just payments.This is a “ghostbuster” role. Ghostbusters tackle complex issues that don’t fit neatly into one area. One week you could be negotiating PSP pricing, the next you're refining merchant onboarding processes, then you’ll be developing a new market launch strategy.Your work is a significant part of your purpose. You aspire to create something impactful, take ownership, and outpace your peers in growth. What You'll GainIndeed, the work is demanding. However, in return, you will receive training and exposure typically reserved for individuals with 10–20 years of experience.You will engage with global challenges, connect with senior stakeholders, and take charge of strategic projects across payments, tax, finance, product, and operations — from the outset.We will not micromanage, but we will offer robust coaching. If you are driven, you will emerge from this role with a world-class operational skill set. ResponsibilitiesEngage across the organization:Identify and resolve bottlenecks across GTM, operations, finance, product, and more.

Mixpanel seeks a Manager of Revenue Strategy and Operations to join the team in London, UK. This hybrid role centers on driving revenue growth and improving how the company operates day to day. The position requires close collaboration with colleagues across departments to shape and deliver plans that support Mixpanel’s revenue goals. Key responsibilities Lead projects and initiatives that focus on increasing revenue and making operations more efficient Partner with teams from various parts of the company to create and implement strategic plans Analyze business data and translate findings into actionable recommendations Apply insights to help guide decisions and strengthen Mixpanel’s market position Work location This role is based in London with a hybrid work schedule, combining office and remote work.

Role overview The Operations Excellence & Strategy Lead at bloomon plays a central part in shaping how the company operates. Based in London, this position is responsible for driving improvements in business processes and supporting key strategic initiatives. Collaboration is essential, as the role partners with teams from various departments to refine workflows and help achieve company objectives. What you will do Lead initiatives that boost operational efficiency throughout the organization Partner with cross-functional teams to introduce and embed effective practices Ensure that operational enhancements align with bloomon’s overall strategy Spot opportunities to optimize workflows and oversee the implementation of these improvements

About AirwallexAirwallex is an innovative global payments and financial platform, uniquely designed to empower businesses worldwide. With our cutting-edge proprietary infrastructure and software, we serve over 200,000 businesses, including esteemed names like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions cover everything from business accounts and payments to spend management and treasury, along with embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented individuals spans 26 offices globally. Valued at $8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of shaping the future of global banking. If you are ready to take on the most ambitious challenges of your career, we welcome you to join our mission.Attributes We ValueWe seek builders with a founder-like mindset who are passionate about making a real impact, accelerating their learning, and having true ownership over their work. You will bring strong expertise and analytical thinking, driven by our mission and operating principles. You thrive in fast-paced environments, demonstrate good judgment, and possess a deep curiosity that propels you to make informed decisions.Your humility and collaborative spirit will help transform innovative ideas into tangible products, and you have a proven track record of executing projects from inception to completion. Utilizing AI to enhance productivity and problem-solving is second nature to you. At Airwallex, you will engage with complex, high-visibility challenges alongside exceptional colleagues, fostering career growth as we redefine global banking.About the TeamThe Operations team at Airwallex is dedicated to ensuring our services and processes operate smoothly and efficiently. Our focus is on optimizing workflows, enhancing operational efficiency, and delivering outstanding customer support. By refining operations and adopting best practices, we contribute to the company's growth while upholding high service standards, ensuring a seamless experience for our customers as we empower businesses globally.What You Will DoIn your role within the Operations Strategy team, you will address multifaceted challenges across various domains, leveraging your expertise to drive impactful solutions.

About FaireFaire is a revolutionary online wholesale marketplace founded on the principle that local is the future. Independent retailers worldwide generate more revenue than giants like Walmart and Amazon combined, but they often lack the competitive edge against such formidable players. At Faire, we harness technology, data, and machine learning to connect a vibrant network of entrepreneurs across the globe. Think of your favorite local boutique—we empower them to discover and offer the finest products from around the world in their stores. With cutting-edge tools and insights at their disposal, we aim to level the playing field, enabling small businesses to thrive against big box and e-commerce behemoths.By championing the growth of independent businesses, Faire is fostering positive economic change in communities globally. We’re on the lookout for intelligent, resourceful, and passionate individuals to join our mission to elevate the shop local movement. If you believe in the power of community, we invite you to be a part of ours.About this RoleWe are in search of an International Strategy & Operations Lead who will be instrumental in guiding data-driven decisions in our global operations. In this role, you will utilize a unique blend of analytical skills, strategic insight, and execution prowess to foster business growth.As a key member of our International Strategy team, you will have the opportunity to spearhead critical projects from inception to completion. You’ll collaborate across various departments including Product, Sales, Operations, Marketing, and Finance to shape our strategic roadmap through insightful analysis and actionable recommendations.This position is perfect for a high-impact individual contributor eager to work in a dynamic, collaborative, and data-centric environment while gaining exposure to diverse functional partnerships.This role is based out of our London, UK office (3 days in the office).What You’ll DoAnalyze complex problems and derive actionable insights.Lead large-scale, cross-functional strategic initiatives that influence company metrics in collaboration with Product, Sales, Finance, Operations, Marketing, and others.Identify opportunities, formulate hypotheses, conduct thorough analyses, and present recommendations to Faire’s leadership team based on your findings.Collaborate effectively with cross-functional teammates to ensure alignment and drive results.

The Global Public Sector (GPS) team at ScaleAI is rapidly expanding as we strive to develop dependable AI systems for governments worldwide. This endeavor represents one of the most ambitious and impactful challenges of our era, and we are on the lookout for talented, mission-driven operators to join our team. We are seeking a Business Operations & Strategy Associate to facilitate crucial initiatives across GPS product development, engineering, sales, marketing, and core operations. The ideal candidate is a highly analytical generalist who thrives in dynamic environments, adept at transitioning between strategic problem-solving and hands-on execution to enhance daily operations. No task is too insignificant if it contributes to our impact. Your Responsibilities: Assist in establishing the team’s core operational rhythms and strategic planning activities, including structuring inputs for business reviews, planning cycles, deep dives, and offsite meetings to enable clear decision-making and effective execution. Collaborate with functional leaders to monitor and validate OKRs and key performance metrics, aiding teams in transitioning from goals to measurable results. Lead the preparation for team All Hands by crafting narratives, simplifying complex work into concise updates, and ensuring accountability for commitments. Work closely with Sales Operations on forecasting and pipeline reviews to enhance predictability and drive more cohesive execution across the go-to-market team. Partner with Product Managers and Product Operations to align roadmap decisions with delivery capacity, operational constraints, and downstream implications. Identify and resolve cross-functional operational gaps by structuring solutions and driving implementation when ownership or processes are unclear. Preferred Qualifications: A strong inclination for diving into data, applying first principles thinking, and iterating swiftly to achieve results. A results-oriented mindset, with a proven track record of being resourceful when it matters most. A collaborative spirit and low ego; eager to work alongside intelligent, humble colleagues and do whatever is necessary to ensure team success. An approachable interpersonal style, effective in interactions ranging from in-depth technical discussions with engineers to polished communications with executives. Demonstrated ability to cultivate high-trust relationships across diverse organizational levels. Experience in product or project management, successfully guiding projects from inception to launch. Exceptional qualitative and quantitative analytical capabilities.

Relay is revolutionizing the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35M, driven by innovative investors like Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating an exceptionally skilled team that is set to redefine industry standards.Our Mission: To eliminate barriers to commerce. High delivery costs currently impose a hidden tax on e-commerce, influencing what products can be sold online and who can engage in the market. We aspire to create an environment where goods move freely among people, making online shopping an effortless and inclusive experience.The Team:• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.• More than 45 advanced degrees in fields such as computer science, mathematics, and operations research.• Comprehensive data analytics for every parcel handled, leveraging thousands of data points.• A culture that thrives on first-principles thinking, agile feedback, and continuous experimentation.About the Role:As the Commercial Strategy and Operations Manager at Relay, you will be integral to our relationships with leading e-commerce clients who spend billions annually on logistics. This pivotal role bridges strategy and execution: you will define market approaches, ensure seamless commercial operations, and oversee high-value client programs from inception to completion.Key Responsibilities:Develop and manage the go-to-market strategy for existing and new clients, crafting commercial frameworks that expedite deal closures and enhance profitability.Ensure client profitability by collaborating with commercial analytics to identify margin risks and implement corrective actions.Oversee the commercial and operational processes for a portfolio of strategic clients, maintaining governance and optimizing performance.

Strategy & Operations Generalist About OutpostAt Outpost, we revolutionize global expansion. Our solutions eliminate the complexities of selling internationally, ensuring higher conversion rates and streamlined compliance.Navigating the world of international sales can be daunting due to the intricate web of taxes, payments, and operational challenges. Many brands hesitate to venture into global markets or do so at a slow, costly pace.Outpost serves as your scalable back office for international commerce.Choose from our modular services—tax, payments, treasury, or operations—and expand into new markets seamlessly without the traditional overhead. We can act as your Merchant of Record, taking on tax and compliance responsibilities, or provide you with the tools to manage it independently.Sell anything, anywhere, without compromise. The RoleIn this dynamic role, you will engage in large-scale problem-solving, addressing some of the toughest challenges faced by the company with agility, precision, and imaginative solutions. Your contributions will help us design systems that enhance efficiency and foster global growth.We are in search of a Strategy & Operations generalist to influence our expansion and operational strategies. You will collaborate on high-impact initiatives across various domains, including product development, finance, go-to-market strategies, pricing, onboarding, and partnerships. Your insights will be pivotal in overcoming challenges, scaling processes, and achieving superior outcomes for our merchants.This is a generalist position that prioritizes versatility over specialization. One week you might be developing a financial model for a new market, the next, you might be defining a product feature with the engineering team, and soon after, negotiating a merchant agreement. If you prefer a narrow focus, this role may not be the right fit.You will have direct access to the CEO and the founding team, gaining invaluable experience typically reserved for roles requiring decades of experience. Key ResponsibilitiesProduct ManagementServe as the key informant for the company, providing market and merchant insights to guide the product roadmap.Identify and prioritize features based on merchant challenges and commercial potential.Collaborate with engineering to implement enhancements quickly.Monitor product performance and assess competitive positioning.Operations & Go-To-Market StrategyDevelop and refine scalable processes within onboarding, compliance, and merchant operations.Initiate new market launches with comprehensive legal, tax, payments, and operational frameworks.

About UsPerk (formerly TravelPerk) is an innovative platform dedicated to transforming travel and spend management. Our comprehensive tools are designed to eliminate the tedious, manual tasks that hinder productivity, automating processes from travel bookings to expense management and invoice processing. By addressing these inefficiencies, we aim to enhance productivity while boosting morale and fostering innovation within organizations.With over 10,000 companies around the globe, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are tackling the staggering problem of lost productivity—accounting for 7 hours per employee each week, a challenge valued at $1.7 trillion.Established in 2015, Perk has rapidly expanded to a global team of over 1,800 professionals across 12 offices, with headquarters located in London and Boston. Our mission is to blend innovation, control, and simplicity to revolutionize workplace dynamics and enhance employee satisfaction.At Perk, our core values emphasize ownership, delivering exceptional experiences, and fostering teamwork. We appreciate curiosity and purpose, believing they unlock human potential. Our diverse talent team comprises leading professionals from the travel and SaaS sectors, representing over 70 nationalities. If you are passionate about making a meaningful impact and reshaping the way millions experience work, we would love to have you on board.To learn more, please visit www.perk.com.

Level 5, Individual Contributor Role overview Deliveroo’s advertising division drives much of the company’s growth. As Advertising Strategy and Operations Manager, this position works with Advertising and Account Management teams to expand the reach and effectiveness of partner advertising solutions. The focus is on making advertising a key growth driver for restaurant, grocery, and retail partners. Responsibilities include identifying ways to broaden market presence, designing strategies to improve results, and launching scalable programs across regions by leveraging technology and the knowledge of global account management teams. What you will do Develop strategies to expand the partner advertising business by increasing engagement, spend, and performance in line with commercial and leadership objectives. Design and lead cross-functional projects with commercial, technology, and enablement teams to deliver impactful initiatives. Create detailed playbooks and resources to help commercial teams make the most of advertising opportunities. Act as the subject matter expert on advertising performance, providing commercial leaders with clear analysis and support for decisions. Identify actionable opportunities through data analysis and coordinate teams to pursue these improvements quickly. Contribute to the evolution of Deliveroo’s advertising products by sharing partner feedback in product discussions and innovation efforts. Requirements Over 5 years of experience in advertising or strategic roles. Proven ability to build strong relationships with a wide range of stakeholders, both internally and externally. Skilled at identifying opportunities through analysis of data trends. Experience leading large-scale change initiatives. Strong analytical skills and an innovative approach to solving problems. Preferred: Experience supporting or enabling commercial teams. Why Deliveroo? Deliveroo is dedicated to changing how people shop and eat by connecting customers with local restaurants and grocery services. The team aims to make a meaningful impact on how communities access food and retail experiences. Location London – The River Building HQ

Airwallex is shaping the future of global banking. Based in London, the Senior Manager, Revenue Strategy & Operations joins the EMEA Revenue Strategy & Operations team to help define and deliver the region’s growth plans. This position plays a central role in setting commercial priorities and ensuring their execution leads to measurable results. Key Responsibilities Identify, define, and prioritize projects that support revenue growth across EMEA markets Lead the rollout of strategic initiatives, working closely with teams in Sales, Marketing, Operations, Product, Engineering, Compliance, and Legal Coordinate with stakeholders within EMEA and across global teams to align efforts and share insights Track outcomes against commercial growth targets and contribute to building a strong foundation for long-term expansion Collaboration and Teamwork This role works alongside a small, data-driven team. Frequent collaboration with colleagues from various business functions provides a broad perspective on growth strategies and operational challenges.

Role overview The EMEA Deal Strategy & Operations Manager at LangChain plays a central part in shaping strategic initiatives throughout the EMEA region. Working from the London office, this position partners with teams across various functions to strengthen deal strategies and enhance operational processes. The goal is to support LangChain’s business objectives through effective collaboration and continuous improvement. What you will do Work with cross-functional teams to identify and implement operational improvements Analyze existing business processes and pinpoint opportunities for increased efficiency Develop and refine deal strategies tailored to the EMEA region Put solutions in place that support company goals and long-term plans Location This role is based in London.