Strategic Customer Success Manager

Role overview The Strategic Customer Success Manager at hiya in London focuses on building and maintaining strong partnerships with clients. This position centers on understanding each customer's priorities and helping them achieve their goals through hiya’s solutions. The role requires close collaboration with clients, offering ongoing support and addressing challenges as they come up. What you will do Work alongside customers to identify their business needs and objectives Guide and support clients throughout their engagement with hiya Recommend strategies that encourage customer engagement and retention Coordinate with internal teams to help customers gain full value from hiya’s products and services Strengthen client relationships to support overall business growth

As a Strategic Customer Success Manager at Vanta, you will play a pivotal role in nurturing and expanding our client relationships. You will be responsible for ensuring customer satisfaction and driving value from our solutions. Your ability to understand client needs and coordinate with various teams will be essential in helping our customers achieve their compliance goals.We are looking for a passionate individual who can leverage their expertise to enhance customer engagement and retention. You will be tasked with developing success plans, conducting regular check-ins, and providing strategic insights that align with our clients' objectives.

About Our Team At Miro, our Customer Experience encompasses various teams dedicated to our mission of empowering customers to innovate and create groundbreaking solutions. The Customer Success team, part of our Northern Europe division, is committed to ensuring our customers derive maximum value from their investment in Miro, acting as strategic partners in their journey. About the Role As Miro expands its Customer Success organization, we are seeking empathetic, customer-focused professionals to join our team! The Strategic Customer Success Manager will play a crucial role in helping customers realize the full potential of Miro. This involves aligning our platform's features with vital business processes for each customer in your portfolio, cultivating key stakeholder relationships, and advocating for the customer’s voice within Miro. Key Responsibilities Manage a hybrid portfolio of UKI business valued at over £100k in revenue. Become a product expert in Miro, guiding customers towards achieving their goals. Gain a deep understanding of customer businesses to identify adoption and value gaps, and co-create outcome-driven plans that enhance value, retention, and growth. Collaborate with both internal and external stakeholders to boost retention metrics such as Activation, MAU, and Engagement. Monitor and enhance the health status of all customers in your portfolio. Develop best practices for customer growth and renewal to ensure ongoing success. Work closely with sales and renewals teams to foster and expand partnerships. Utilize industry-leading tools such as Gainsight, Outreach, and Looker to effectively manage your portfolio.

Are you passionate about ensuring customer satisfaction and driving success? Join Sitemate as a Strategic Customer Success Manager. In this pivotal role, you will act as the primary point of contact for our clients, facilitating their journey to maximize the value they receive from our solutions.Your responsibilities will include developing strong relationships, understanding customer needs, and collaborating with internal teams to ensure successful implementation and ongoing support. You will play a crucial role in helping clients achieve their goals through our innovative platform.

Join Watershed as a Strategic Customer Success ManagerAt Watershed, we are pioneering the enterprise sustainability platform that enables leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our mission is to empower organizations to produce audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving meaningful decarbonization efforts. We are looking for passionate team members who are excited about product-building and eager to contribute to the culture of a dynamic, mission-oriented startup.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe, we invite you to be part of our journey!Your RoleAs a Strategic Customer Success Manager (CSM), you will play a crucial role in our mission to assist companies in measuring, reducing, removing, and reporting their emissions. Your success will be defined by the success of our customers, and you will be among the founding members of our Customer Success team, guiding customers on their climate journeys.You will manage relationships with our largest customers, helping them navigate the complexities of sustainability, Watershed’s offerings, and their organizational goals. By deeply understanding their business, you will leverage our broader teams to ensure they achieve their sustainability objectives.Key Responsibilities:Drive success for a select group of high-value customers, focusing on retention, growth, and impact.Establish trusted executive relationships, demonstrating how sustainability data informs strategic decisions.Lead customer planning and governance through structured roadmaps and executive reviews.Advocate for the customer internally, influencing product priorities and strategy.Coordinate internal teams to deliver exceptional value to customers within complex organizational structures.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Synthesia stands at the forefront of AI-driven video technology, empowering businesses globally and currently serving over 90% of the Fortune 100. Established in 2017 and headquartered in London, Synthesia boasts a dynamic presence across Europe and the US.As AI transforms our daily lives and workplaces, Synthesia is dedicated to refining visual communication and enhancing enterprise skill development, ensuring individuals thrive within successful organizations.After securing $200 million in our recent Series E funding, we proudly hold a valuation of $4 billion, with total funding exceeding $530 million from esteemed investors such as Accel, NVentures (Nvidia's venture capital arm), Kleiner Perkins, GV, and Evantic Capital, alongside founders and leaders from Stripe, Datadog, Miro, and Webflow.Role OverviewIn this pivotal role reporting to the Senior Director of Customer Success, you will focus on nurturing accounts throughout Europe. Your energy, determination, and dedication to customer success will be key in fostering strong relationships with our clients.Your mission as a Customer Success Manager will be to drive Synthesia's growth trajectory by transforming clients into enthusiastic users of our innovative video content creation solutions.You will educate clients on revolutionary methods of video content production and collaborate closely with sales to ensure a seamless onboarding journey for new users.Engaging in technical and business-level discussions across various organizational tiers, including C-suite executives, will be a vital part of your role.This position is perfect for someone eager to advance their career within a rapidly growing software company.Candidate ProfileProven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or similar roles, ideally within the B2B SaaS sector.Experience managing a Book of Business and meeting KPIs.Demonstrated ability to manage risks, forecast effectively, and identify growth opportunities.Capability to establish trusted advisor relationships with clients, ensuring they derive maximum value from Synthesia’s offerings.Track record of successfully onboarding clients and cultivating essential relationships during the critical initial months and beyond.Expertise in coordinating regular client check-ins, achieving clear outcomes regarding client health and opportunities with senior stakeholder involvement.Basic video editing skills using the Synthesia platform are a plus.Proven ability to retain and grow enterprise client portfolios.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

If you are passionate about fostering customer relationships and ensuring client satisfaction, we invite you to join our dynamic team as a Customer Success Manager. In this role, you will be the key point of contact for our clients, helping them achieve their goals while maximizing the value they receive from our services.You will collaborate closely with various teams to address customer needs, provide insights, and advocate for their success. Your proactive approach and ability to build strong relationships will be essential in promoting customer loyalty and retention.

Join juicebox as a Customer Success Manager, where your passion for customer satisfaction will drive our success. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. Your keen understanding of customer needs will help us foster long-term relationships and enhance customer loyalty.

Team Overview The Shared Success Customer Success Management (CSM) team is part of the Customer Experience group at Realtime Board Global. This organization also includes Renewals, Customer Education, and Support. The Shared Success CSM team uses a pooled, scale-oriented model to support a large and growing customer base. Digital engagement is the foundation, with group sessions and data-driven prioritization ensuring that personal interaction happens where it matters most. Our team partners with clients to help them get the most out of Miro, an AI-enhanced platform for modern workflows. By working closely with customers, we encourage innovation, better collaboration, and new ways of working. We use product insights, lifecycle signals, and scalable engagement strategies to drive measurable improvements in retention, adoption, and growth across a diverse global customer base. Role Overview The Customer Success Manager (CSM) on the Shared Success team plays a key part in shaping and delivering a modern, scalable approach to Customer Success. This role suits individuals who are self-driven, comfortable with shifting priorities, and eager to learn and adapt. The CSM manages direct customer interactions, using data signals to prioritize efforts across a portfolio. Product usage, lifecycle indicators, and health metrics inform engagement strategies. Working with colleagues around the world, the CSM contributes to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Curiosity, accountability, and strong organizational skills are important, as is the ability to use data, technology, and emerging AI tools to achieve meaningful outcomes for customers. What You Will Do Oversee a portfolio of customers, prioritizing engagement based on data and product signals Drive adoption, retention, and growth by delivering value through scalable programs and group engagements Collaborate with engineering, product, and design leaders to translate business objectives into actionable results using Miro Develop and refine playbooks and experiments to support thousands of customers at scale Engage with stakeholders at all levels, from individual users to C-level executives What We Look For Experience in customer success or a related field, ideally with a focus on digital or scaled engagement models Ability to adapt quickly and thrive in changing environments Strong organizational skills and accountability Comfort using data, technology, and AI to inform decisions and strategies Consultative approach with confidence in engaging a range of stakeholders Background working with engineering, product, and design teams Fluency in AI concepts and their practical application in customer success Location This role is based in London, UK.

At Linear, we're dedicated to revolutionizing the software experience. Our mission is to empower product teams to excel by creating an exceptional issue tracking and project management tool that merges stunning user interface design with outstanding performance. Established in 2019, Linear has quickly become the preferred platform for over 20,000 companies to strategize and develop their products.As a fully remote company from the outset, Linear boasts a dynamic team distributed across North America and Europe. Our shared values include unwavering focus, swift execution, and a fervent passion for software craftsmanship. We are all creators at heart, deeply committed to delivering high-quality work.We are seeking a Customer Success Manager to nurture relationships with Linear’s key customers. As an integral member of our early team, you will establish foundational practices and ensure our customers maximize the value of Linear within their organizations. Your responsibilities will include onboarding new clients, providing continuous support and training, and cultivating robust relationships to enhance customer satisfaction and retention.Note: Although Linear operates as a remote-first company across the US and Europe, this position is based in London. We require someone who can work from our London office 2–3 days a week for close collaboration with our expanding sales team in the region.Key ResponsibilitiesDevelop and sustain strategic partnerships with key stakeholders at Linear's most significant accounts, acting as their primary technical advisor and account manager.Achieve product mastery across Linear's core platform, integrations, and API; create and execute customized workflows that address complex business challenges and yield measurable results.Oversee onboarding, configuration, and ongoing enablement; design solutions utilizing Linear's features, automations, and integrations to streamline customer operations and broaden adoption across teams.Serve as the voice of the customer within the company; convert customer needs into actionable product feedback, collaborating cross-functionally with product, engineering, and sales teams to influence roadmap priorities and resolve technical hurdles.QualificationsMinimum of 4 years of relevant experience in a technical customer-facing position.Experience in SaaS and startups is essential; adept at thriving in a fast-paced and adaptable environment.Excellent communication and interpersonal skills, with a proven ability to build relationships and influence stakeholders.Strong problem-solving abilities and a passion for helping customers succeed.

Join Sitemate as a Mid-Market Customer Success Manager and play a pivotal role in fostering customer satisfaction and loyalty. You will work closely with our mid-market clients, ensuring they derive maximum value from our products and services. Your expertise will guide customers through onboarding, training, and support, ultimately driving their success and enhancing their experience with Sitemate.