About the job
Relay is revolutionizing the logistics landscape in the digital age. With a remarkable $35M Series A funding—the largest in Europe’s logistics sector—backed by visionary deep-tech investors Plural, our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled and innovative team in the logistics industry.
Our Mission is to eliminate barriers to commerce. In today's world, exorbitant delivery costs function as an invisible tax on e-commerce, dictating what can be sold online and who can participate. We aspire to create a future where goods can move freely among more people, transforming the online shopping experience into one that is effortless and inclusive for everyone.
About Our Team
• A dynamic group of ~110 professionals, with over 50% dedicated to engineering, product development, and data analysis.
• A wealth of 45+ advanced degrees in fields such as computer science, mathematics, and operations research.
• Leveraging thousands of data points analyzed for each parcel we handle.
• Cultivating an intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and a commitment to constant innovation.
The Role
We seek a Strategic Account Lead (UK) to spearhead the growth, retention, and profitability of our enterprise client portfolio. You will play a vital role in enhancing data integration between Relay and key clients, driving unparalleled network efficiency and performance. As the ambassador for our commercial clients, you will collaborate with various Relay teams to meet essential KPIs for profitable client growth.
Ideal Candidate
5-7 years of experience in B2B enterprise customer success or client management, preferably within fast-scaling or complex SaaS environments.
Exceptional communication skills, with the ability to articulate ideas clearly in both written and verbal formats.
Proficient in using Google Slides and Google Sheets for independent analysis and presentation creation.
Proven ability to thrive in a fast-paced startup atmosphere and adapt to shifting priorities.
Strong comfort level with data analytics; while you won't need to create dashboards, a solid understanding of data is essential.

