Senior User Researcher at Faculty | London

Faculty, established in 2014, develops AI solutions with a clear focus on serving people. The team has worked with more than 350 clients worldwide, consistently placing human needs at the core of their projects. Examples of Faculty’s work can be found here. Instead of chasing every new trend, Faculty prioritizes responsible and meaningful progress in AI. Clients come from a wide range of sectors, including government, finance, retail, energy, life sciences, and defense. This careful approach has shaped Faculty’s reputation and growth. The company is expanding and seeks people who are curious and motivated to use technology for real-world impact. At Faculty, employees help build AI applications that make a difference in society. Public Services Team The Public Services Business Unit applies AI to improve public life. Projects include supporting government decision-making, streamlining NHS operations, and reducing administrative burdens. The team leads major initiatives that influence public sector outcomes. Some projects involve government clients, so eligibility for UK Security Clearance (SC) may be required. There may also be occasions when on-site work is necessary. Role overview The Senior User Researcher plays a key role in building Faculty’s user research function. This position leads research for high-profile public sector AI projects, managing the entire research cycle from discovery through to delivery. Ensuring solutions meet GDS Service Standards and address real user needs is essential. Main responsibilities include developing ethical research methods and mentoring teams to strengthen the company’s research culture. This role helps define how human-centered AI is created for government applications.

Join Faculty as a Senior Manager and lead innovative projects that drive impactful results. In this pivotal role, you will be responsible for overseeing a team of talented professionals, strategically guiding their efforts to ensure project success and client satisfaction. Your leadership will be crucial in fostering a collaborative environment, promoting professional development, and implementing best practices across all initiatives.

Lyst is a cutting-edge global fashion shopping platform, initiated in London in 2010, serving over 160 million shoppers annually. We provide a vast selection of premium and luxury fashion items in one convenient location, showcasing collections from 27,000 leading brands and retailers worldwide. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, Japan's foremost fashion e-commerce platform. This collaboration signifies an exciting new chapter for Lyst as we enhance our vision and jointly leverage AI and technology to redefine the future of fashion shopping.At Lyst, our customer-centric approach drives us to enhance the search and discovery experience, ensuring it is inspiring, fulfilling, and personalized. We recognize the excitement of fashion yet understand that shopping for it can often be frustrating. Through the integration of technology, data, and creativity, we aim to elevate the shopping experience, offering greater joy, expanded choices, and minimized disappointments. Our mission is to empower fashion shoppers to make informed decisions while assisting fashion partners in reaching their ideal audiences as the premier destination for all fashion enthusiasts.The RoleWe are on the lookout for a Senior User Researcher to enhance the role of customer insights in shaping product strategies at Lyst.This position is hands-on, involving the execution of high-quality usability and opportunity research in close collaboration with product teams. The role also encompasses ownership of research enablement—establishing frameworks, tools, and methodologies that allow teams to operate more efficiently and alleviate bottlenecks.Key ResponsibilitiesDeliver Applied Research for Product TeamsPlan and conduct usability tests, interviews, and opportunity assessmentsUtilize platforms like UserTesting.com for rapid evaluative research that supports delivery teamsDesign and oversee surveys from start to finish, with proficiency in tools like SurveyMonkeyCollaborate with designers and product managers to define learning objectives early in the processTranslate findings into clear, actionable insights for product developmentEstablish Scalable Research FoundationsCreate and manage concise playbooks and templates for routine testingDevelop shared standards for quality, ethics, and consistency, coaching teams on their applicationPromote the adoption of consistent research practices to minimize reliance on centralized supportBuild Knowledge Systems and Insight RepositoriesMaintain effective knowledge workflows using tools like Notion or NotebookLLMDevise practical methods for capturing and reusing insights across teamsEmpower Teams Over TimeAssist teams in implementing safe and lightweight customer testing approachesMitigate bottlenecks by supporting others in mastering fundamental practicesSynthesize insights to ensure they accumulate rather than disperseCollaborate with Product Design by advising on prototype fidelity and testing preparedness, ideally with practical knowledge of research processes.

Join our innovative team at Faculty as a Senior Software Engineer. In this role, you will leverage your technical expertise to design, develop, and maintain software solutions that drive our mission forward. You will collaborate with cross-functional teams to deliver high-quality products that meet the needs of our clients.The ideal candidate is passionate about technology, possesses strong problem-solving skills, and has a proven track record in software engineering. If you thrive in a fast-paced environment and want to make a significant impact, we want to hear from you!

Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, believing it to be the defining technology of our era. With a proven track record, we have partnered with over 350 global clients to enhance their performance through human-centric AI solutions. Discover our impact here.We prioritize genuine innovation over fleeting trends. Our commitment to responsible AI enables us to deliver solutions that drive significant results. Our extensive expertise spans across various sectors, including government, finance, retail, energy, life sciences, and defense.As our business continues to expand rapidly, we seek individuals who possess intellectual curiosity and a passion for leveraging technology to create a lasting positive impact.Join us in harnessing the power of AI to redefine its applications and make a tangible difference.About Our TeamThe Frontier TM product represents our bold ambition to create an enterprise-grade platform that integrates decision intelligence and AI Agents, optimizing critical processes in large organizations. You will tackle complex challenges within the real economy, focusing especially on healthcare and life sciences.Your RoleAs a Senior Data Scientist on the Frontier team, you will shape the future of our Decision Intelligence Platform by developing AI-powered digital twins that enhance organizational decision-making. This entrepreneurial role involves solving intricate problems while enabling enterprise users to leverage state-of-the-art AI technologies. You will combine scientific rigor with a business-oriented mindset to advance our AI Agent and Decision Hub capabilities.Key Responsibilities:Designing and Building: Create agents for high-stakes environments, ensuring that outputs meet rigorous validation standards.Data Analysis: Conduct exploratory data analysis, model development, validation, and performance monitoring.Leadership: Guide data science initiatives within cross-functional delivery teams, collaborating with engineers, designers, and business stakeholders.

Why Join Faculty?Founded in 2014, Faculty believes that AI is the defining technology of our era. We have successfully partnered with over 350 global clients to enhance performance through human-centric AI solutions. Discover our real-world impact here.We prioritize innovation over hype, focusing on creating and implementing responsible AI that truly makes a difference. Our extensive expertise spans various sectors, including government, finance, retail, energy, life sciences, and defense.As our business and reputation continue to expand rapidly, we are eager to recruit individuals who are intellectually curious and passionate about building a positive legacy through technology.Join us in leveraging AI’s transformative power to revolutionize decision-making processes in critical fields.About the TeamThe Faculty Frontier™ product represents our ambitious goal of developing the first enterprise-grade platform that integrates decision intelligence with AI agents to optimize key processes in large organizations. You will tackle complex challenges with a focus on healthcare and life sciences.Role OverviewAs a Senior Data Scientist, you will play a pivotal role in shaping our Frontier Decision Intelligence Platform. You will lead the design and implementation of AI-powered digital twins that redefine organizational decision-making. Working within cross-functional teams, you will blend technical prowess with commercial insight to address intricate customer challenges. This is also an opportunity to mentor emerging talent while delivering impactful, production-grade AI solutions in a dynamic and entrepreneurial setting.

Are you a passionate and innovative Senior Product Designer looking to make an impact? At Faculty, we are seeking a talented individual to join our dynamic team in London. You will play a critical role in shaping our product experience, working closely with cross-functional teams to design user-centered solutions that meet the needs of our clients.Your responsibilities will include conducting user research, creating wireframes and prototypes, and collaborating on design implementations. We value creativity and are committed to fostering a collaborative environment where your ideas can thrive.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the defining technology of our era. With over 350 global customers, we have consistently demonstrated how human-centric AI can transform organizational performance. Discover our real-world impact here.We steer clear of fleeting trends and instead focus on innovating, constructing, and deploying responsible AI that delivers tangible results. Our extensive expertise spans technical, product, and delivery aspects, serving clients across diverse sectors including government, finance, retail, energy, life sciences, and defense.As our company and reputation continue to expand rapidly, we are eager to find individuals who share our intellectual curiosity and ambition to create a meaningful legacy through technology.Join us in harnessing AI's potential to craft powerful applications that can change the world.About Our TeamAt Faculty, our Life Sciences team focuses on developing AI solutions that streamline the research and commercialization processes for groundbreaking therapies. We collaborate with leading pharmaceutical companies, academic institutions, and MedTech startups to create solutions that address pressing healthcare challenges and promote equitable health access.Your Role:As a Senior Machine Learning Engineer, you will spearhead the development and deployment of advanced AI systems for our varied clientele. Your responsibilities will include designing, building, and implementing scalable, production-ready ML software and infrastructure that adheres to stringent operational and ethical standards.This dynamic, cross-functional role requires a unique combination of technical skills, engineering leadership, and client engagement capabilities.Key Responsibilities:Lead the technical scoping and architectural decisions for impactful ML systems.Design and construct production-grade ML software, tools, and scalable infrastructure.Establish and apply best practices and standards for deploying machine learning effectively.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the defining technology of our era. With over 350 global clients, we have successfully transformed performance through human-centric AI solutions. Explore our real-world impact here.We prioritize substance over hype. Our commitment lies in innovating, developing, and implementing responsible AI that genuinely makes a difference. Our expertise spans across various sectors, including government, finance, retail, energy, life sciences, and defense.As our business grows rapidly, we seek individuals who share our intellectual curiosity and aim to create a meaningful legacy through technology.Join us in harnessing the power of AI and realizing its most impactful applications.About the TeamThe Defence team is dedicated to creating and integrating human-centered AI solutions that enhance national security. We work closely with our clients to deliver ethical, reliable, and advanced AI solutions in critical situations, ensuring a balance of global power crucial for our freedom.Due to the sensitive nature of our work, candidates must be eligible for UK Security Clearance (SC) and should be prepared to work onsite with clients 2 to 4 days a week, which may involve travel across the UK. When not on client sites, you can choose to work from our London office or remotely within the UK.About the RoleAs a Senior Data Scientist, you will spearhead high-impact AI initiatives and guide the technical direction of customized solutions. This position demands both hands-on technical proficiency and strong leadership skills. You will establish data science methodologies, design resilient software architectures, mentor junior team members, and ensure robust project delivery while fostering deep client relationships and reinforcing our standing as a leader in practical, impactful AI.Your Responsibilities Include:Mapping the end-to-end data science approach...

Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, recognized as the defining technology of our era. We have successfully partnered with over 350 clients globally, driving transformative change through human-centric AI solutions. Discover our impact on real-world applications here.At Faculty, we prioritize responsible innovation over fleeting trends, delivering AI solutions that genuinely enhance operational efficiency across various sectors including government, finance, retail, energy, life sciences, and defense.As our business continues to grow rapidly, we seek passionate individuals who are intellectually curious and eager to contribute to a positive technological legacy.Join us in harnessing AI's potential to revolutionize industries and make a meaningful difference.About the RoleWe are on the lookout for a strategic and driven Senior Bids Manager to spearhead our most complex, high-stakes opportunities across public and private sectors. You will play a crucial role in reshaping organizational operations through AI, leading the charge in crafting compelling bids that resonate with our mission.As part of our strategic core, you will oversee the entire bid process, translating intricate technical details into persuasive proposals. You will be instrumental in driving revenue growth, mentoring emerging talent, and refining our frameworks to enhance Faculty's competitive edge and expand our global influence.Your Responsibilities:Lead the complete bid lifecycle for high-value strategic opportunities, from initiation to final presentation, with a hands-on approach to both writing and managing bids as necessary.Conduct critical Bid/No Bid evaluations and delineate resource requirements to ensure optimal opportunity pursuit.Produce high-quality, persuasive content by synthesizing complex technical and commercial data into impactful value propositions.Collaborate with senior subject matter experts and C-suite stakeholders to align bid strategies with Faculty’s overarching commercial objectives.Enhance our bid operations by pinpointing process improvements and implementing best practices.

hellokindred is seeking a User Researcher based in London. This position centers on uncovering user needs and behaviors to help shape product decisions and improve the overall user experience. Role overview The User Researcher will design and carry out both qualitative and quantitative research studies. Insights gathered from these studies will directly inform product development and guide teams toward solutions that better serve users. What you will do Plan and execute research projects using a mix of qualitative and quantitative methods Analyze findings to identify patterns and actionable insights Share research outcomes with product teams to support user-centered design Location This role is based in London.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the pivotal technology of our age. We have partnered with over 350 global clients, enhancing their performance through innovative, human-centric AI solutions. Discover our real-world impact here.At Faculty, we prioritize sustainable innovation over fleeting trends. Our focus is on developing and deploying responsible AI solutions that truly make a difference. Our expertise spans various sectors, including government, finance, retail, energy, life sciences, and defense, providing our clients with unparalleled technical, product, and delivery proficiency.As our reputation grows, we seek individuals who are intellectually curious and eager to leave a positive mark through technology.Join us in harnessing AI's transformative potential and be a part of a company that empowers you to realize its most impactful applications.About the TeamOur Defence team is dedicated to creating and implementing human-centered AI solutions that enhance our national defense capabilities. Collaborating closely with clients, we deliver ethical and advanced AI solutions for high-stakes scenarios, ensuring the stability of global powers crucial to our freedom.Due to the sensitive nature of our work, candidates must be eligible for UK Security Clearance (SC) and are expected to work on-site with clients for 2 to 4 days a week, which may involve travel across the UK. When not engaged with clients, you will have the flexibility to work from our London office or remotely within the UK.About the RoleAs a Senior Machine Learning Engineer, you will spearhead the development and deployment of advanced AI systems for a diverse range of clients. Your responsibilities will include designing, building, and deploying scalable, production-grade machine learning software and infrastructure that adhere to stringent operational and ethical standards.This role is ambitious and cross-functional, requiring a unique combination of technical acumen, engineering leadership, and strong client-facing abilities.

Join our innovative team at Netcompany1 as a Senior User Researcher, where your expertise will shape user experiences and drive product design. You will engage with users to uncover valuable insights, guiding our development processes and enhancing the usability of our digital solutions.The ideal candidate is passionate about user-centered design and has a proven track record in conducting comprehensive user research. You will collaborate closely with cross-functional teams to ensure that user feedback is effectively integrated into our products.

We are seeking a passionate User Researcher to join our dynamic team at Experian in London. As a User Researcher, you will play a critical role in understanding user needs and translating insights into actionable recommendations. This is an exciting opportunity to contribute to innovative projects that impact millions of users worldwide.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the defining technology of our era. Since our inception, we have partnered with over 350 clients worldwide, helping them enhance their performance through human-centric AI solutions. Discover our impact here.We are not swayed by fleeting trends; we focus on developing and implementing responsible AI that truly makes a difference. Our expertise spans technical, product, and delivery domains, servicing clients across various sectors including government, finance, retail, energy, life sciences, and defense.As our business continues to grow rapidly, we seek intellectually curious individuals who are passionate about making a positive impact through technology.Join us in harnessing the power of AI and envisioning its most transformative applications.About Our TeamIn our Professional and Financial Services Business unit, we leverage over a decade of Applied AI experience to assist our clients in navigating an ever-evolving landscape. We create and integrate AI solutions that enhance operational efficiency, improve customer experiences, and unlock commercial opportunities in uncertain markets. Within the boundaries of highly regulated industries, we see vast potential for significant innovation and are proud to set the benchmark for combining technical excellence with secure deployment.Role OverviewAs a Senior Machine Learning Engineer, you will spearhead the development and deployment of advanced AI systems for our diverse clientele. Your responsibilities will include designing, building, and implementing scalable, production-ready ML software and infrastructure that adheres to stringent operational and ethical standards.This is a dynamic, cross-functional role that demands a mix of technical prowess, engineering leadership, and strong client engagement skills.Key Responsibilities:Overseeing technical scoping and architectural decisions for impactful ML systems.Crafting and developing production-ready ML software and infrastructure.

Join Faculty as a Senior Data Scientist and play a pivotal role in driving data-driven decision-making across diverse projects. You will leverage your expertise in machine learning, statistical analysis, and data interpretation to deliver innovative solutions that support our clients’ strategic goals.Your responsibilities will include developing predictive models, analyzing complex datasets, and collaborating closely with cross-functional teams to implement data solutions that enhance performance and efficiency.

Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, committed to harnessing its transformative power for businesses across the globe. With a portfolio of over 350 clients, we pride ourselves on delivering human-centric AI solutions that drive substantial performance improvements. To explore our real-world impact, click here.We don’t follow trends; we create them. Our focus is on innovating, developing, and deploying responsible AI that truly makes a difference. Our expertise spans technical, product, and delivery domains, serving clients in government, finance, retail, energy, life sciences, and defence sectors.As our business and reputation continue to expand rapidly, we seek individuals who share our intellectual curiosity and a commitment to leveraging technology for positive change.AI is a transformative force in today’s world—join us to envision and implement its most powerful applications.About Our TeamThe journey of bringing medicine to patients is intricate and fraught with challenges. Our Life Sciences team is dedicated to developing AI solutions that enhance the research and commercialization of groundbreaking therapies.We collaborate with leading pharmaceutical companies, academic research institutions, and innovative MedTech startups to design and implement solutions that tackle critical healthcare issues and democratize access to health.About the RoleAs a Customer Director, you will be pivotal in growing our most significant accounts. You will serve as a strategic partner to our Life Sciences clients, empowering them to enhance their operations and engagement with end-users through AI-driven decision-making. Leading a high-performing team of delivery and engagement specialists, you will manage complex commercial negotiations, ensure the successful rollout of state-of-the-art Applied AI solutions, and cultivate essential relationships that establish Faculty as a global leader in AI-driven transformation.

Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, believing it to be the most transformative technology of our era. Over the years, we have partnered with more than 350 clients globally, enhancing their performance through human-centered AI solutions. Our tangible impact can be explored here.We prioritize genuine innovation over fleeting trends. Our commitment lies in developing and implementing responsible AI that significantly influences outcomes. Our diverse clientele includes sectors such as government, finance, retail, energy, life sciences, and defense, all of whom benefit from our profound expertise in technology, product development, and delivery.Our rapidly expanding business and reputation drive us to seek individuals who share our passion for intellectual exploration and aspire to create a positive technological legacy.AI is a groundbreaking technology; at Faculty, you will have the freedom to conceive its most impactful applications and bring them to fruition.About Our TeamThe Research team at Faculty is dedicated to critical red teaming and developing evaluations for misuse capabilities in sensitive domains, including CBRN, cybersecurity, and international security. We collaborate with leading frontier model developers and national safety institutes, and our contributions have been recognized in OpenAI's system card for o1.We also engage in fundamental technical research focused on mitigation strategies, with our findings presented at peer-reviewed conferences and shared with national security organizations. Additionally, we create evaluations for model developers across various safety-related areas, highlighting our comprehensive expertise in the safety domain.Role OverviewWe are in search of a Senior Research Scientist to join our high-impact R&D team. You will spearhead innovative research that enhances scientific understanding and drives our goal of developing safe AI systems. This is a vital role within a small, empowered team that conducts essential red teaming and evaluations for frontier models in sensitive fields such as cybersecurity and national security, allowing you to influence the future of safe AI deployment in real-world scenarios.

We are seeking a talented and passionate Platform Engineer to join our innovative team at Faculty. As a Platform Engineer, you will play a crucial role in designing, developing, and maintaining our cutting-edge platforms that empower organizations with data-driven insights.In this position, you will collaborate closely with cross-functional teams to build scalable and efficient solutions, ensuring high availability and performance. You will leverage the latest technologies and best practices to enhance our infrastructure and contribute to the overall success of our projects.

Join our innovative team at Faculty as a Software Engineer. In this role, you will be responsible for developing scalable software solutions that meet the needs of our clients. You will collaborate with cross-functional teams, utilizing the latest technologies to deliver high-quality products.