Senior Operations Manager - Customer Incident

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.

Join the Team at incident.ioAt incident.io, we are revolutionizing incident response through our cutting-edge AI platform designed to empower teams to significantly enhance their response times and operational reliability. Our integrated solution combines on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages, equipping teams with the necessary tools to react swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have partnered with over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Every month, our platform serves tens of thousands of responders from Engineering, Product, and Support, helping them restore services promptly, maintain alignment under pressure, and focus on what truly matters.As a rapidly expanding and ambitious team, we prioritize our customers, product excellence, and the magic of our solutions. Our growth has been supported by an impressive $100M investment from Index Ventures, Insight Partners, and Point Nine, alongside contributions from industry-leading founders and executives.Your RoleAs a Senior Solutions Engineer, you will serve as the vital link between our state-of-the-art product and the distinct needs of our clients. With your technical expertise and profound understanding of the incident.io platform, you will collaborate closely with our Account Executives to unveil the full capabilities of our solutions.This dynamic role involves simplifying complex technical ideas into clear business advantages, guiding prospects through comprehensive product assessments, and creating bespoke solutions. Whether you are spearheading proof of concepts, tackling intricate integration challenges, or providing essential market insights to refine our product roadmap, your contributions will be critical in advancing intricate deals and guaranteeing customer satisfaction from the outset.

Join Our Team as an Incident Manager in the EMEA Region!At Cockroach Labs, we are redefining the technology landscape. Our CockroachDB enables organizations to build and scale applications effortlessly, which is why we are trusted by some of the most innovative companies worldwide. We pride ourselves on tackling challenges head-on and delivering impactful solutions.Together, we can achieve success!The RoleAs our Incident Manager, you will spearhead the coordination and resolution of incidents that impact our internal systems, CockroachDB Cloud, customer-hosted environments, as well as security and compliance events across the EMEA region. You will be instrumental in guiding structured response efforts, maintaining clear communication with stakeholders, and collaborating with cross-functional teams to identify root causes and implement preventive measures.Please note: This role is based in the London area, and you are expected to work in our Liverpool Street office on Mondays, Tuesdays, and Thursdays.Your ResponsibilitiesOversee the complete lifecycle of incidents, from detection to resolution, ensuring compliance with established incident management processes.Lead and coordinate cross-functional teams to ensure timely and effective resolution of incidents.Facilitate clear communication with stakeholders throughout the incident management process.Analyze incidents to determine root causes and implement strategies to prevent recurrence.

Join a Transformational OrganizationAt Palantir, we are at the forefront of developing cutting-edge software that empowers organizations to make data-driven decisions. Our platforms are instrumental in addressing critical challenges—from accelerating the discovery of life-saving medications to predicting disruptions in supply chains and reuniting missing children with their families.About the RoleAs an Incident Management Engineer (IME), you will play a pivotal role in maintaining the stability and performance of Palantir's innovative products. You will be the first line of defense when incidents arise, tasked with triaging, diagnosing, and coordinating swift resolutions to ensure minimal disruption.Working within a centralized team dedicated to managing high-impact outages, you will utilize your exceptional communication and collaboration skills in fast-paced, high-stakes environments. Your ability to quickly analyze technical details and seek assistance when necessary will be vital to your success in this role.Your commitment to resolving issues to the highest standards will ensure that our partners can continue to rely on Palantir's solutions for their most critical needs.

Join Canva as a Senior Security Engineer specializing in Incident Response, where your expertise will play a crucial role in safeguarding our digital assets. You will lead the charge in investigating security incidents, implementing security measures, and collaborating with cross-functional teams to strengthen our overall security posture. Your analytical skills and proactive approach will ensure that Canva remains a safe and secure platform for our users.

Clifford Chance is looking for a Major Incident and Experience Manager to join the team in London. This position centers on managing significant incidents, aiming to reduce service disruption and support a smooth customer experience. Role overview This role involves overseeing the response to major incidents, coordinating actions across teams, and ensuring clear communication throughout each event. The Major Incident and Experience Manager also works to improve processes and guides the approach to incident management. What you will do Manage major incidents from identification through resolution Lead communication efforts during incidents to keep stakeholders informed Support initiatives to enhance customer experience and service reliability Drive continuous improvement in incident response strategies Location This position is based in London.

G MASS is actively contributing to a pioneering UK regulatory initiative aimed at enhancing PRA/FCA third-party registers and incident reporting, a crucial outcome of the ongoing consultation phase. This program incorporates essential elements of DORA and contextualizes them within the UK regulatory framework, necessitating robust expertise in Operational Resilience and practical experience in implementing third-party risk and register systems.The ideal candidate will navigate the intersection of program delivery and in-depth regulatory analysis. This role is tailored for a seasoned Project Manager/Business Analyst who can independently influence delivery as policy specifications evolve, while providing clarity in an environment where regulatory directives are still being finalized.The consultant will report directly to senior leadership in delivery, collaborating closely with directors and analysts involved in the program. This position offers significant visibility across Operational Resilience, Risk, Compliance, and Technology teams, with adaptations occurring as regulatory alignment between the PRA and FCA becomes clearer in 2026.

Join Our Team as a Security EngineerAt incident.io, we are transforming incident response with our cutting-edge AI platform, dedicated to minimizing response times and enhancing reliability. Our comprehensive solution integrates on-call management, incident response, AI SRE, and status updates into one seamless platform, empowering teams to act swiftly, reduce outages, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support staff rely on incident.io to restore services efficiently, maintain alignment during high-pressure situations, and focus on what truly matters.We are a rapidly expanding, ambitious team that values our customers, the quality of our product, and the magic we create together. With $100M raised from prestigious investors like Index Ventures, Insight Partners, and Point Nine, along with contributions from top executives in the tech industry, we’re poised for significant growth.Your RoleAs our inaugural Security Engineer, you will play a vital role in our product teams, ensuring application security is integrated from the foundational stages. Collaborating closely with engineers, you will identify vulnerabilities before they progress to production, mentor your peers on secure coding practices, and foster a culture where security is a primary focus.This position offers a unique opportunity to work at the intersection of security and engineering, contributing to the design and development of secure systems that align with our commitment to customer satisfaction.

About incident.ioincident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance service reliability. We consolidate on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified platform, equipping teams with all the tools necessary to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have assisted over 1,500 companies, including Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of responders from Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team dedicated to our customers, product excellence, and delivering exceptional experiences. We have raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.The TeamOur engineers understand the urgency of incident response—they've experienced those late-night wake-up calls. Their mission is to transform those disruptive moments into a streamlined and manageable experience for engineering teams everywhere. They are among our product's most enthusiastic users, driven by an unwavering commitment to customer satisfaction.Whether they are crafting a feature that delights our users or addressing a feature request that simplifies workflows, they are always prepared to go the extra mile.Our primary technology stack includes Go, TypeScript with React, and PostgreSQL, deploying on Google Cloud Platform using GKE and Cloud SQL. We manage our infrastructure with Terraform and leverage BigQuery, Pub/Sub, and Cloud Storage. Monitoring and logging are implemented using Sentry, Grafana + Prometheus, and Kibana, along with CircleCI for automated testing and deployment.

About incident.ioincident.io is the premier AI-driven incident response platform designed to empower teams in significantly minimizing response times and enhancing reliability. Our solution integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status page functionalities into one cohesive platform, enabling teams to react swiftly, mitigate downtime, and keep customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Thousands of responders across Engineering, Product, and Support leverage incident.io each month to restore services promptly, align under pressure, and concentrate on development that truly matters.We are a rapidly growing, ambitious team that values our customers, product excellence, and innovation. We have successfully raised $100 million from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, alongside tech industry founders and executives.The TeamOur Platform Engineers are the backbone of our operations, ensuring seamless functionality across our systems. They manage the infrastructure, deployment methodologies, and CI/CD pipelines that empower our product engineers to work efficiently and effectively. If our product engineers are chefs, the platform team is the kitchen, architecting, maintaining, and scaling the tools that facilitate our success.Currently, our team comprises two talented engineers. As we expand, this role will be pivotal in developing and sustaining infrastructure aimed at supporting future scalability with a keen emphasis on reliability, scalability, and enhancing developer experience.Our technology stack includes Terraform for infrastructure as code, modern CI/CD practices for deployment systems, and integrations with Google Cloud Platform.What you’ll be doing:... (and more responsibilities to be defined)

Join Our Team at incident.ioAt incident.io, we are revolutionizing the way teams handle incidents with our cutting-edge AI incident response platform. Our mission is to empower teams to significantly minimize incident response times while enhancing overall reliability. By integrating on-call management, incident response tools, AI-driven Site Reliability Engineering (SRE), and status updates into one seamless platform, we enable teams to react swiftly, reduce downtime, and keep customers informed.Since our inception in 2021, we have proudly assisted over 1,500 organizations, including industry leaders such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support teams leverage incident.io to restore services more efficiently, maintain alignment during challenging times, and focus on what truly matters: building exceptional products.We are an ambitious and rapidly growing team that is passionate about our customers, the quality of our products, and creating exceptional user experiences. With $100M in funding from notable investors such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from seasoned founders and executives from leading tech companies, we are poised for significant growth.Your RoleWe are on the lookout for our inaugural React Native Product Engineer to spearhead the development of our mobile application for both iOS and Android. You will enjoy a broad scope of responsibilities and the freedom to influence various aspects, from architecture and tooling to user experience and the release process.This is a unique opportunity to join us at an early stage and contribute to building something impactful: a product that aids individuals during high-stakes situations, helping them regain control and manage pressure effectively.If you are passionate about craftsmanship, user experience design, and making a tangible difference, we would love to hear from you. Although your primary focus will be mobile, you will collaborate across the tech stack with product engineers, designers, and project managers, delivering solutions that impact thousands of users.

Who are we?At Ki Insurance, we are at the forefront of transforming the insurance landscape, covering everything from space shuttles to world tours, wind farms, and even the legs of footballers. Our mission is to digitally disrupt and revolutionize a 335-year-old industry.In partnership with Google and UCL, we have developed a cutting-edge platform that utilizes algorithms, machine learning, and large language models to deliver insurance quotes in mere seconds instead of days.As the largest global algorithmic insurance carrier and the fastest-growing syndicate in the Lloyd's of London market, Ki has achieved remarkable milestones, including being the first to generate $100 million in profit within just three years.Our teams bring diverse backgrounds and collaborate in an agile, cross-functional environment to create exceptional experiences for our customers. With ambitious goals ahead, we are seeking brilliant minds to challenge the status quo and help us reach new heights.Where you come in:As a Senior Security Operations Analyst, you will spearhead security operations activities, focusing on incident response for medium to high severity incidents, advanced threat hunting, and detection engineering. You will cultivate deep expertise in security monitoring and response, automate processes, mentor junior analysts, and influence security decisions across teams.Your role will require independent work on complex security challenges, upholding and enhancing security operations practices, and collaborating with engineering teams across Cloud Services, Infrastructure, and Product on detection, monitoring, and vulnerability management initiatives.This position also involves leveraging AI to build automation and agentic AI workflows responsibly, enhancing productivity while ensuring data protection and appropriate security controls.

As a seasoned and senior member of the London DFIR team, you will play a crucial role in our broader EMEA practice, contributing to a global network that shapes our forensic investigation and cyber incident response capabilities. The Discovery & Data Insights team serves as the technical consulting hub, allowing you to provide consultative solutions across various workstreams, including forensic investigations, eDiscovery, and data analytics. Our clientele consists of prestigious law firms, Fortune 500 multinational corporations, and various government and law enforcement agencies worldwide.In the capacity of Senior Consultant, you will collaborate closely with teams across different regions and foster constructive relationships with Control Risks’ dedicated Cyber Response practice, as well as the wider Discovery & Data Insights team. Your professional conduct and sound decision-making will build trust and uphold integrity among our clients and colleagues. This role demands technical expertise and acute sensitivity to client needs and expectations. You will utilize your skills and experience to craft innovative solutions and establish agile operational standards, positioning yourself as a recognized subject matter expert in technical consulting services.Your daily responsibilities will include being on-call for urgent matters and supporting crisis management efforts. As the technical lead for engagements, you will ensure quality-driven, responsive forensic incident management while delivering services that meet and exceed client expectations and company standards.

Customer & Partnerships Operations ManagerLocation: LondonEmployment Type: Full-timeWorkplace Type: In-office (4 days/week)Are you passionate about driving scalable commercial execution? Do you excel at the intersection of systems, data, and processes? Do you find joy in translating strategic initiatives into operational success? If this resonates with you, we would love to connect!About UsAt Modulr, our vision is to create a world where every business is empowered by embedded payments. We facilitate streamlined payment solutions for businesses ranging from SMEs to large enterprises across the UK and Europe, enabling them to efficiently manage their funds through a variety of payment methods, accounts, and card products. To learn more about our mission and culture, visit our website and our careers page.Your ResponsibilitiesLead the operational management for the Account Management and Partnerships Teams.Serve as a Revenue Operations business partner to both teams.Develop and maintain scalable and efficient operational processes.Support the design and implementation of commission plans.Oversee the internal exception process for revenue reductions affecting customers.Conduct weekly reviews of deals with the team to ensure pipeline health and report updates to leadership and FP&A.Establish operational processes for the newly formed Partnerships Team.Create and manage comprehensive reports and dashboards for the Account Management and Partnerships functions.Model partnership programs to drive revenue growth and profitability.Optimize Salesforce and Partner Relationship Management (PRM) tools for enhanced reporting and efficiency.Continuously assess end-to-end processes for opportunities for efficiency and automation.Implement renewal management processes and provide modeling for significant strategic renewals.Deliver Go-To-Market reporting to commercial leadership for Account Management and Partnerships.Collaborate with the broader Revenue Operations and Commercial teams on Go-To-Market projects.Who You AreQualifications:A commercially focused individual with an operational mindset.Demonstrated experience supporting commercial teams in similar roles.

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

At Sona, we understand that over 3 billion people work in frontline jobs worldwide, yet they often struggle with outdated tools to manage their workforce. Rising costs and staff shortages shouldn't hinder progress. We are revolutionizing frontline workforce management with our AI-native platform that encompasses Scheduling, HR, Payroll, and Communications. Our solution empowers large frontline organizations to operate more efficiently and invest in their people.In just four years, we've positively influenced the lives of over 100,000 frontline workers, expanded our team to over 140 skilled professionals, and secured $100 million in funding from leading venture capitalists including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, along with prominent angel investors like Tom Blomfield (Monzo).Joining Sona at this exciting stage means you'll have a significant impact on our growth and culture. We are structured enough to offer excellent benefits while remaining agile enough for your contributions to be truly valued.About the RoleAs part of Sona's Customer team, which boasts over 40 talented individuals across Implementation, Support, Success, and Payroll, you'll be the first dedicated operations manager. This is a unique opportunity to create a strong operational foundation from the ground up.You will collaborate with all four customer-facing teams to develop standard processes, enhance reporting and data infrastructure, and establish resource planning frameworks. Working directly with the VP of Customer and team Directors, your mission will be to transform operational gaps into systematic, repeatable workflows.This role goes beyond optimization; there are no existing processes to follow, and you'll be tasked with defining operational excellence and building trust within teams that have not had a dedicated operations partner. You'll lead cross-functional projects that customer-facing staff cannot prioritize amidst their daily responsibilities.You will also work hand-in-hand with teams across Sales, Product, and Finance to facilitate seamless information flow across the organization. If you thrive in ambiguous situations, enjoy creating order from chaos, and want to make a measurable impact in a high-growth environment, this position is for you.

Recorded Future brings together over 1,000 intelligence professionals to support more than 1,900 clients worldwide. The company focuses on providing intelligence solutions at a global scale. Role overview The Incident Response Analyst joins the Incident Response Team in the Enterprise Security division based in London. This position covers several key areas: security operations, incident response, risk management, compliance, and security training. The team works to protect the organization and its clients by responding to security incidents and strengthening overall security posture. What you will do Assist with day-to-day security operations and incident response tasks Support ongoing risk management and compliance activities Contribute to security awareness and training programs Requirements Strong foundational understanding of security principles across multiple areas Genuine interest in building a career in cybersecurity Proactive mindset for problem-solving and continuous learning This position is a good fit for junior professionals who want to develop their skills and grow within the cybersecurity sector.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

About UsPerk (formerly known as TravelPerk) is a pioneering platform dedicated to transforming travel and spend management. Our innovative tools are designed to eliminate tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense management and invoice processing, we automate every aspect to enhance productivity, boost morale, and foster innovation.We proudly serve over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. By addressing the staggering 7 hours of lost productivity per employee each week, which contributes to a $1.7 trillion challenge, we aim to empower real work with tangible impact.Founded in 2015, Perk has expanded into a global team of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation, efficiency, and simplicity to redefine how businesses operate and how employees engage with their work.At Perk, our core values emphasize ownership, delivering an extraordinary experience, and unity within our team. We cherish curiosity, purpose, and a growth mindset as we strive to unlock the full potential of our talent. Our team consists of some of the brightest minds from the travel and SaaS sectors, representing more than 70 countries. If you are passionate about making a real difference and shaping the work experience of millions, we would be thrilled to welcome you aboard.To learn more, visit www.perk.com.

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.