Senior Operations Manager at Soho Home | London

Soho Home, part of Soho House & Co., is hiring a Senior Operations Manager in London. This position reports to the Head of Operations and is central to supporting Soho Home’s global expansion. The Senior Operations Manager oversees the complete operational performance of international third-party logistics (3PL) and delivery partners. The focus is on upholding high service standards, improving efficiency, controlling costs, and making decisions informed by data. Success in this role requires strong analytical skills, commercial insight, and experience managing complex international logistics networks. Main responsibilities Global 3PL & Logistics Management Set, monitor, and maintain SLAs, KPIs, and service standards that align with customer expectations. Lead regular performance reviews with logistics partners and drive continuous improvement. Deliver strategic projects from the Operations Roadmap to enhance partner performance. Cost Control & Commercial Performance Review freight, warehousing, last-mile delivery, and returns costs to identify savings. Develop cost models and business cases to support strategic planning. Collaborate with Finance on budgeting, forecasting, and shaping long-term cost strategies. Lead efforts to improve margins while maintaining a strong customer experience. Data Analysis & Reporting Analyze data on delivery performance, lead times, costs, and capacity. Use data to anticipate risks, model scenarios, and support growth planning. Promote a data-driven mindset within the operations team. Stakeholder Management Work closely with teams across NPD, Merchandising, Soho Support, Finance, Trading, and Systems. Communicate clearly and confidently with both internal and external partners. Requirements Strong analytical ability and commercial awareness. Proven experience managing complex international logistics networks. Comfort working with data to guide operational decisions. Effective communicator with a collaborative approach to stakeholder management.

Role Overview Soho Home is looking for a Product Data Coordinator for a 6-month fixed-term contract based in London. This role centers on managing and governing product data, with a focus on accuracy and consistency across multiple systems. The coordinator will document processes to help create a reliable, centralized source of information. This position calls for careful attention to detail in handling data and operational tasks. The goal: keep data clean, well-governed, scalable, and in step with changing business reporting needs. The Product Data Coordinator reports to the Buying & Product Development team and supports collaboration across departments. What You Will Do Cleanse product data to ensure information is complete and accurate. Support SKU creation for projects, making sure setup is both timely and correct. Enter and maintain product specifications and attributes using Excel and internal tools. Help manage workloads in line with critical path timelines. Set up and manage product hierarchies within current SKU portfolios. Carry out data checks and reconcile documentation with system records, resolving any inconsistencies found. Keep data files and documentation organized and structured.

Role Overview Soho House & Co. is seeking a Product Developer to join the Upholstery team at Soho Home in London. This role focuses on guiding new furniture designs from concept through production, ensuring each piece aligns with the brand’s quality, cost, and delivery expectations. This position is a 12-month fixed-term contract. Main Responsibilities Manage the full development cycle for upholstery products, starting with initial concepts and following through to production. Translate design briefs into detailed product specifications that balance practicality and consistency. Track and manage development timelines, making sure key milestones are met. Define construction, comfort, and material requirements, including frames, fillings, fabrics, and finishes. Work with suppliers to refine prototypes, keeping quality and cost targets in focus. Identify development issues and suggest solutions that preserve the intended design. Coordinate with quality assurance teams on testing and product approvals. Keep accurate technical documentation and product data up to date. Supplier Collaboration Partner with suppliers worldwide to develop products that meet Soho Home’s standards.

Role overview Soho House & Co. is seeking a Buying Administrative Assistant to join the Soho Home team in London. This role supports both the Junior Buyer and Product Developer, contributing to the delivery of purchasing and product development plans. The work helps bring unique, custom-designed products to the retail market. The Buying Administrative Assistant will help organize and streamline key functions within the Buying and Product Development department. Strong attention to detail and organizational skills are important to ensure project briefs meet their objectives and key performance indicators (KPIs). What you will do Provide administrative support to the Buying and Product Development team Handle administrative tasks throughout the product lifecycle and along the critical path Track the development critical path and help the team meet calendar milestones Maintain accurate and up-to-date product information across internal platforms Update and manage the seasonal development tracker, entering key data during development Assist with preparations for departmental trade activities Compile competitive analysis and conduct market research to support the team Location This position is based in London, England, United Kingdom.

Soho House & Co. operates a network of members' clubs, restaurants, and creative spaces across the UK, USA, Canada, Europe, and Asia. The group focuses on supporting professionals in film, media, fashion, and creative industries. Soho Home, inspired by the relaxed style of Soho Houses worldwide, offers a curated interiors collection. With over 25 years of design experience, the brand features furniture, tableware, accessories, lighting, home fragrance, and textiles. Since launching in 2016 with Barwell crystal glassware, Soho Home has expanded into a full interiors range, shaped by guests’ desire to bring the Soho House aesthetic home. Commitment to Diversity Soho House values diversity and inclusion, welcoming applicants from all backgrounds, genders, races, religions, ages, and orientations. The company encourages parents, veterans, and people with disabilities to apply, reflecting a belief that varied perspectives strengthen the community. Role overview This full-time Sales Assistant position is based at Soho Home’s Farmhouse studio at 230 Westbourne Grove, London W11 2RH. The role suits someone interested in homeware and interiors, who enjoys supporting customers and learning about products. Main responsibilities Deliver tailored service to create memorable experiences and foster customer loyalty. Greet and assist customers warmly, offering attentive support during their visit. Share detailed product knowledge, including information on materials, styles, and availability both in-store and online. Support visual merchandising and help maintain the store’s appearance. Work closely with colleagues to achieve sales targets.

The Role... As the Restaurant Manager at Soho House, you will be pivotal in ensuring the smooth operation of our exquisite dining areas, providing an unparalleled experience for our members and their guests. Your leadership will be crucial in upholding the highest standards of service, staff engagement, and operational excellence within a vibrant and sophisticated hospitality setting. You will set the tone on the floor, inspiring your team to deliver attentive and refined service while managing the daily activities of the restaurant. Collaborating closely with the Head Chef, Events, and Membership teams, you will curate memorable dining experiences that embody the ethos and culture of our Club.

The Role... As an integral member of the Soho Home team, the Assistant Buyer will report directly to the Buying and Product Development Manager, playing a vital role in our sourcing and product development strategy. You will be responsible for delivering bespoke products that enhance our retail offerings. Your primary focus will be to support the team in optimizing buying and product development operations, ensuring that design briefs are executed with excellence while also maximizing profitability. Under the guidance of the Buying and Product Development Manager, you will assist in maintaining alignment with the business objectives, adding value, and minimizing supply chain risks. Additionally, you may oversee a Buying and Product Development Assistant, ensuring that all administrative and operational tasks are executed efficiently and accurately. Main Duties... Provide essential support to the Department Manager throughout the development critical path, ensuring all key calendar milestones are met. Oversee administrative tasks involved in the product lifecycle from brief through to production and commercial trading. Maintain and update the seasonal development tracker, ensuring all critical dates are accurately recorded. Manage a Buying and Product Development Assistant as needed, demonstrating exemplary leadership. Collaborate closely with the Soho Home Design & Technical teams to ensure all briefs meet the highest standards while adhering to price and margin expectations. Issue seasonal briefs to identified suppliers, clearly communicating specifications, price targets, and deadlines. Participate in weekly design and production meetings, conducting final sample inspections and providing detailed feedback to suppliers. Maintain open lines of communication with suppliers regarding product comments and approvals, ensuring meticulous attention to detail. Assist the Buying and Product Development Manager with meeting preparations and ad-hoc departmental tasks. Contribute to trade preparation for the department. Support the Merchandising team with commercial analysis to identify and maximize brand sales opportunities. Stay informed about competitors and industry trends, preparing competitor analysis reports as needed. Assist in preparations for prototype and finalization meetings, including report preparation and setup of sample showcases.

Join Soho House & Co. as a Project Manager in Development, where you will lead innovative projects that shape the future of our unique hospitality brand. In this dynamic role, you will oversee the planning, execution, and delivery of projects, ensuring that they align with our vision and meet the highest standards of quality.As a key member of our team, you will collaborate with various stakeholders, including architects, contractors, and internal teams, to drive project success. Your leadership will be crucial in navigating challenges and fostering a culture of excellence.

Role Overview Soho House Group is hiring a part-time Accounts Payable Assistant for the Retail division in London. This role supports the financial operations of Soho Home and Cowshed, focusing on logistics accounts payable. The position reports to the Retail Financial Controller. Main Responsibilities Process invoices related to logistics, including warehousing, freight, duty, and shipping. Support weekly payment runs for logistics service providers. Reconcile logistics supplier statements on a regular basis. Investigate and resolve supplier queries linked to logistics. Manage debit balances on logistics supplier ledgers, request refunds, and obtain missing invoices as needed. Work with Operations and Logistics teams to secure invoice approvals. Monitor and respond to logistics supplier inquiries in the accounts payable inbox. Maintain positive working relationships with suppliers. Build connections with both internal and external stakeholders. Review ledgers regularly with the finance team. Assist with questions from auditors or third-party advisors. Handle other ad-hoc duties as assigned. What We’re Looking For Experience in accounts payable or finance is preferred. Strong organizational skills and attention to detail. Clear written and verbal communication skills. Ability to collaborate effectively within a team. Comfort with accounting software and Microsoft Office Suite. This position is based in London, England, United Kingdom.

Role overview The Floor Manager at Soho House, located at 180 House in Central London, leads daily food and beverage operations on the floor. Working closely with the General Manager and the broader management team, this role helps maintain Soho House's established service standards. Main responsibilities Guide and support the floor team to provide attentive, polished service for members and guests. Maintain a welcoming and refined atmosphere throughout the venue. Oversee the guest experience from arrival to departure, including order taking, making recommendations, and assisting with billing. Collaborate with management to ensure daily operations run smoothly and service quality remains consistent. Location 180 House, 180 Strand, Temple, London WC2R 1EA

Join our vibrant team at Soho House Greek Street as a Floor Manager! In this role, you will oversee daily operations, ensuring exceptional guest experiences while managing staff and maintaining the high standards that Soho House is known for. You will be responsible for training and mentoring team members, coordinating events, and working closely with the management to drive efficiency and productivity.

Soho House & Co. is seeking a Partnerships Coordinator to join the global Partnerships team based in London. This role centers on supporting the planning and execution of events, brand activations, and client experiences across multiple Houses. The Partnerships Coordinator works closely with partners and internal teams, focusing on detailed logistics and helping to deliver standout collaborations. Key Responsibilities Assist in organizing and running events and brand activations for Soho House & Co. Coordinate with partners and internal teams to support smooth project delivery. Manage detailed planning and logistics for several projects at the same time. Contribute to team projects and help create memorable experiences for clients. What Sets Candidates Apart Enjoys bringing ideas to life and seeing projects through from start to finish. Thrives in collaborative, busy environments. Demonstrates strong attention to detail and can manage multiple priorities well. This is a chance to make a visible impact within a creative, global team at Soho House & Co.

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

Soho House is looking for a Junior Sustainability Manager (internally called Junior House Foundations Manager) to join the House Foundations team in London. This team leads the group’s social impact and sustainability work, collaborating within the communications department to advance global sustainability goals. Key responsibilities Gather, analyze, and report on data related to sustainability and social impact Assist with the delivery of core sustainability and social impact programs Help maintain compliance with changing regulatory and stakeholder requirements What makes a strong candidate Strong analytical skills and attention to detail Focus on achieving measurable results Genuine motivation to support sustainability and social responsibility initiatives This hands-on role suits someone eager to take responsibility for data processes and contribute meaningfully to Soho House’s sustainability agenda on a global scale.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

The Assistant General Manager at Soho House Greek Street supports the General Manager in every area of the club’s operations. This role helps ensure smooth daily service, keeps standards high, and works to create a memorable experience for members and guests. Main responsibilities Oversee daily team operations and maintain service quality throughout the venue Support operational efficiency and address any issues that arise during shifts Act as a brand ambassador, upholding Soho House’s values and atmosphere Foster a positive, supportive environment for both staff and clientele Location This position is based at Soho House Greek Street, 40 Greek St, London W1D 4EB.

Role Overview Soho House & Co. is looking for a Senior Chef de Partie to join the kitchen team at Shoreditch House, Ebor St, London E1 6AW. This role centers on preparing, cooking, and presenting dishes that reflect the club’s high standards and food philosophy. Members and guests expect quality and consistency, and this position helps deliver on that promise every day. Main Responsibilities Prepare and cook dishes to the club’s specifications, ensuring each plate meets presentation and quality expectations. Contribute to menu development, bringing fresh ideas while considering seasonal ingredients and guest preferences. Maintain strict hygiene practices and ensure all food safety standards are met, including allergy protocols and dietary requirements. Support the smooth running of kitchen operations, working closely with the wider team to deliver a seamless service. Act as a mentor to junior kitchen staff, offering guidance and sharing technical knowledge. What We Look For Strong technical cooking skills and attention to detail. Experience in a professional kitchen, ideally at a similar level. Understanding of allergy protocols and the ability to adapt dishes for dietary needs. Commitment to maintaining high standards of hygiene and consistency. Proactive attitude toward training and supporting team development.

The Role...As a Floor Manager at Soho House, you will play a crucial role in overseeing the food and beverage operations alongside the General Manager and management team. Your main focus will be on guiding a dedicated floor team to provide exceptional and efficient service while maintaining the distinctive Soho House standards. You will create a welcoming and sophisticated atmosphere for our members, guests, and staff alike. Your responsibilities will include ensuring that members enjoy a seamless experience from the moment they are greeted, throughout the ordering process, and until the bill is settled.

The Role...As a Bartender at Soho House, you will play a pivotal role in crafting an exceptional beverage experience that is both memorable and personalized. You will collaborate with the Bar Manager and Assistant Bar Manager to ensure the bar is fully operational, well-stocked, and presented at the highest standards.Your primary responsibility will be to prepare and serve a diverse range of classic and contemporary cocktails, wines, and spirits with precision and flair, all while fostering a welcoming and sophisticated atmosphere for our esteemed members and guests.

Join Soho Home... Soho Home is an innovative homewares brand that embodies the essence of relaxed and sociable living. With over 25 years of design excellence, our collections are thoughtfully crafted to reflect the aesthetic of our Soho Houses worldwide. Our interiors collection features an array of furniture, lighting, tableware, and accessories, all inspired by the unique character of our Houses. Your Role... We are in search of a vibrant and skilled Barista to become part of our Soho Home studio at Duke of York Square, Kings Road. In this role, you will be an integral member of the Ground By Coco team, serving a diverse selection of hot and cold specialty beverages to our esteemed members. This position also includes waiting duties. *Please note, this is a part-time contract of 16 hours per week.* Ideal Candidate... Previous experience in a similar barista or café role A collaborative team player with excellent communication skills Punctual, dependable, and trustworthy A strong sense of urgency and proactive mindset Enthusiastic and positive attitude A genuine passion for food and beverage service Ability to create memorable customer experiences that foster loyalty Commitment to maintaining high standards of cleanliness and ensuring shop displays are well-stocked Benefits... At Soho House, we offer competitive compensation packages that include various global benefits and perks. Whether you're starting your career or looking to advance, we provide training to enhance your technical and managerial skills. Weekly Pay Soho Friends Membership 50% discount on Food & Drink, 7 days a week Medicash Health Cash Plan Life Assurance Birthday Day Off after 1 year of service Up to 50% Staff Discount on Cowshed & Soho Home In partnership with Soho Impact, 2 paid days off annually to volunteer for a charity of your choice Access to Free Counseling Sessions Unique food and drink training through our Cookhouse & House Tonic programs Ongoing training for personal and professional development Team Events, including fitness sessions, cinema screenings, and art classes