Senior Operations Manager at Broadwick | London

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

COMPANY: Vibration ProductionROLE: Senior Production ManagerREPORTS TO: Senior Operations & Production ManagerDIRECT REPORTS: Production Manager, Production AssistantLOCATION: Magazine London, 11 Ordnance Cres, London, SE10 0JHCONTRACT TYPE: 42.5 hours per week, Monday to Sunday (5 days out of 7)WHO WE ARE:At Vibration Production, we transform your creative vision into unforgettable live experiences. Our expertise lies in event design and production, adeptly bringing dynamic ideas to life across unique venues. Whether it’s constructing an innovative festival stage or crafting an immersive light show, we excel in delivering seamless solutions.Our success stems from forging strong relationships with our clients, and we take pride in being the preferred partners for renowned venues like Magazine London, Landing Forty Two, and Control Room A.Our extensive range of services includes event and architectural design, sound, lighting and audiovisual support, power, rigging, stage and structural builds, crew management, logistics, and sourcing of furniture and textiles, alongside comprehensive show production and management.ABOUT BROADWICK:Broadwick is an innovative international company headquartered in London that creates, develops, owns, and operates a diverse array of venues, events, and experiences. We are committed to reshaping spaces and enhancing how audiences engage with music, art, culture, and recreation by dismantling traditional barriers.With a rich history in music, Broadwick has built a portfolio of 20 global festivals before transitioning focus to a growing collection of venues, including Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London, and Magazine London.Our collective ambition is to push boundaries and disrupt the cultural landscape through visionary thinking, bold ideas, and commercial acumen, creating exceptional spaces and experiences for discerning audiences.ABOUT MAGAZINE LONDON:Magazine London is a cutting-edge venue designed to accommodate the most ambitious concepts. Spanning over 3,000 square metres, it stands as one of London's largest purpose-built hybrid spaces, featuring four distinctive internal areas and a riverside Showground. With an outdoor capacity of up to 7,000 people and stunning views of the city skyline, the venue is a versatile choice for various events.

Role Overview Broadwick seeks a Senior Digital Marketing Manager based in London to guide digital marketing efforts focused on growing the brand and deepening customer engagement. This role shapes and delivers strategies that expand online reach and support revenue goals. What You Will Do Develop and implement digital marketing strategies that support brand growth Lead campaigns to boost online presence and drive measurable results Analyze performance data to refine tactics and optimize outcomes Who We’re Looking For Creative and analytical mindset Strong understanding of the digital marketing landscape Experience designing and executing campaigns that deliver business results

Role Overview Broadwick is seeking a Corporate Sales Manager based in London. This role focuses on growing sales and building lasting client relationships. The manager will shape and implement sales strategies that support the company's goals. Main Responsibilities Identify and pursue new business opportunities Oversee and manage the sales pipeline Work with teams across the company to improve customer satisfaction and retention Lead and motivate the sales team, encouraging strong performance and a culture of excellence What Broadwick Looks For Experience in sales management Ability to develop and execute sales strategies Strong leadership skills and the ability to inspire a team Collaborative approach when working with other departments

Role: Assistant Management AccountantReports to: Commercial Finance ManagerLocation: London, England, United KingdomContract Type: Full Time, Permanent (42.5 hours per week) Team and Company Context Broadwick is an international company based in London, known for creating and operating a diverse range of venues, events, and experiences. With a foundation in music and a track record of building and selling global festivals, Broadwick now focuses on expanding its venue portfolio. Notable locations include Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition White City, and Magazine London. The company’s mission is to reshape how people experience music, art, and culture by challenging traditional boundaries and offering unique spaces for audiences. The Finance team at Broadwick values precision, clear data, and actionable insights. Team members work closely with stakeholders, combining strong spreadsheet skills and business understanding to deliver accurate reporting and effective controls. Role Overview The Assistant Management Accountant joins the Finance team, supporting both Broadwick Live and Broadwick Spaces. This position manages financial data across several entities, focusing on accurate reporting and providing insights that support strategic decisions by leadership. Main Responsibilities Oversee and reconcile cashbooks, including handling a high volume of bank reconciliations on a daily or weekly basis. Administer and reconcile Pleo expense accounts for multiple entities, mainly at month-end. Assist with month-end close, including balance sheet reconciliations and maintaining supporting schedules. Support intercompany accounting and reconciliations. Contribute to quarterly VAT returns and FEU reporting. Maintain and update fixed asset registers. Assist with accounts receivable, including ad hoc invoicing, tracking receipts, and reconciling daily income as needed. Complete post-show income reconciliations and ensure reporting accuracy.

Position: Director of Digital Marketing (Broadwick Spaces & Services)Reporting to: Marketing DirectorLocation: Canary Wharf, LondonContract Type: Full-Time, Permanent (42.5 hours per week)About Broadwick:Broadwick is a dynamic international company headquartered in London, dedicated to creating, developing, owning, and operating a diverse range of venues, spaces, events, and experiences. We are committed to redefining spaces and enhancing how audiences engage with music, art, culture, and recreation by dismantling traditional barriers.With deep roots in the music industry, Broadwick has built a remarkable portfolio, including 20 global festivals that were sold in 2019 to focus on an expanding array of venues such as Printworks London, Depot Mayfield Manchester, and more. Together, we aim to challenge norms and transform the cultural landscape through innovative thinking, bold ideas, and commercial expertise, crafting spaces and experiences for discerning audiences in inspiring locations.About Broadwick Spaces:Broadwick Spaces oversees the ownership, management, and operation of a growing portfolio of hybrid venues tailored for both cultural and commercial purposes. These venues host a diverse array of activities, including music shows, fashion events, brand activations, filming, exhibitions, and large-scale corporate gatherings.About Broadwick Services:Broadwick Services is a collective of specialized teams excelling in various sectors, with a rich legacy of supporting some of the most iconic brands and prestigious events in the industry. We have established ourselves as leaders in providing top-tier production services, world-class entertainment, talent management, and more.Our Team:Our team is composed of passionate individuals dedicated to creating remarkable spaces that leave a lasting impact. We are a close-knit group of talented professionals committed to pushing forward to our next venue or project.What We Seek:The Director of Digital Marketing will spearhead the digital landscape across the Broadwick Spaces and Services portfolio, driving innovative strategies and leading a skilled team to achieve our vision.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

Join Wise as a Senior Revenue Operations Manager and play a pivotal role in shaping our revenue strategy. You will lead initiatives that optimize our revenue processes, enhance data analytics, and drive growth across our global operations. Collaborate with cross-functional teams to streamline revenue operations, ensuring efficiency and effectiveness in our revenue generation efforts.

Join us in our mission to empower everyone to take control of their finances.We are revolutionizing the banking experience, moving away from the complexities of traditional banking.Since our inception as a prepaid card a decade ago, our offerings have significantly expanded in the UK. We now provide a variety of services including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK. Our customers can also save, invest, and manage their pensions with us.With our distinctive hot coral cards and features such as early payment options, along with our commitment to financial education through social media and award-winning customer service, we are dedicated to providing exceptional experiences for our customers!At Monzo, we focus on solving problems and transforming lives London | £70,000 - £90,000 + Benefits | 12 Month Fixed-Term Contract About Our Core Banking Team⭐This role encompasses our Core Accounts operations, ensuring that our current, joint, and U16 accounts are supported by efficient operations. You will collaborate with multiple teams — Product, Engineering, Partnerships, Customer Operations, and Risk — to enhance customer engagement and deliver everyday value.You will be tasked with identifying and managing strategic initiatives that elevate customer experience and operational efficiency. This includes launching new products and features as well as refining existing processes, ensuring that we consider both user experience and operational readiness.Utilizing data and customer insights, you will identify opportunities, prioritize impactful initiatives, and drive measurable enhancements. Additionally, you will create structure around complex challenges, align stakeholders across various teams, and guarantee that we...

About the RoleThreatAware is seeking a dynamic Operations Manager to facilitate our growth while maintaining the agility and transparency that have driven our success thus far. Collaborating closely with the CEO, you will be instrumental in transforming strategic objectives into actionable plans, ensuring that cross-departmental initiatives progress smoothly, and providing the leadership team with the insights necessary for swift and informed decision-making.Why Join ThreatAware?At ThreatAware, we empower security teams with a comprehensive platform that serves as the definitive source of truth for every device and tool within their organization. Our solutions can be deployed in under 30 minutes, boasting over 150 integrations and requiring no agents. Statistics reveal that, on average, 10% of network devices remain undetected, while 30% of security controls are either missing or malfunctioning. With the recent injection of $25M from One Peak in February 2026, we are poised to expand our operations in North America and unveil our AI-powered security workspace, which will enable security teams to tailor their tools and automations based on six years of the most accurate cyber asset data available in the industry.Your ResponsibilitiesAssess the operational needs of the business at this stage and implement necessary structures, including appropriate cadences, metrics, and decision-making forums.Manage operational tasks that would typically fall to the CEO, such as office management, supplier relationships, facilities, and various ad-hoc projects, allowing leadership to concentrate on customer and product priorities.Develop the visibility required for the leadership team to manage the business with confidence, incorporating KPIs, dashboards, and quarterly planning.Collaborate with Sales, Product, Finance, and People teams to ensure cross-functional priorities are progressing, identify and address blockers early, and facilitate alignment among team members.Lead ad-hoc strategic projects as they arise, whether it’s assessing new office spaces or establishing operational processes that are currently lacking.Identify areas where the business is losing efficiency or momentum and implement solutions. Design processes that are effective and sustainable as we scale.Address ambiguous operational challenges that lack a clear ownership and provide clarity to these issues.What We SeekA minimum of 5 years’ experience in operations, strategy, consulting, or a Chief of Staff role, preferably within a high-growth tech or SaaS environment.

About NextStepNextStep is revolutionizing the recruitment landscape by connecting exceptional consulting talent with high-impact opportunities using advanced, AI-driven matching technology. We collaborate with forward-thinking companies across various sectors to place seasoned professionals in roles that truly matter.About the CompanyOur client is an innovative and rapidly expanding proptech startup based in London. They operate a dynamic marketplace that seamlessly connects landlords and property managers with trusted trade professionals for maintenance and refurbishment services. Backed by seed to Series A funding and boasting robust unit economics, they are in the process of scaling their operations across 12 cities in the UK, with plans for a significant funding round on the horizon. The founding team has a wealth of experience from industry leaders such as Rightmove, Deliveroo, and Bain.The RoleAs the Operations Manager, you will play a pivotal role in overseeing the daily operations of the marketplace. Your primary focus will be to ensure a balanced supply and demand, maintain high-quality standards, and optimize operational processes as the business scales. You will work closely with the co-founders, taking ownership of supply management, customer operations, and process enhancements.Key ResponsibilitiesManage and optimize marketplace supply, including onboarding new trade professionals while ensuring quality standards across the network.Take ownership of operational KPIs such as job completion rates, response times, and customer satisfaction metrics.Develop and refine processes related to job dispatch, quality control, dispute resolution, and customer support.Collaborate with the product team to translate operational challenges into system and tooling enhancements.Identify and implement efficiencies that enable the business to scale without proportionately increasing headcount.Qualifications3 to 5 years of experience in operations, marketplace management, or consulting, with proven ownership of operational delivery.Strong analytical skills, adept at utilizing dashboards and data to inform decision-making.A natural builder who thrives on creating and iteratively improving processes.Highly organized, capable of managing multiple priorities in a fast-paced environment.Experience within marketplace, on-demand, or platform businesses is a plus.Compensation & BenefitsDetails regarding compensation will be discussed during the interview process.

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

About NevisNevis is pioneering the world’s first AI wealth management platform, achieving remarkable growth in just 9 months with over $50 billion in assets under management. We are set to surpass $100 billion by year-end and are supported by top-tier investors, having raised $40 million from Sequoia Capital, ICONIQ and Ribbit, making us one of Europe’s fastest-growing Series A startups.The RoleWe are seeking a proactive IT Operations Manager to be the primary owner and contact for all internal IT operations at Nevis. This pivotal role is essential for ensuring a secure, compliant, scalable, and reliable IT environment that supports both our business and engineering teams.You will oversee all aspects of IT operations, including identity and access management, device and vendor management, onboarding/off-boarding, and security compliance processes (SOC), collaborating closely with Engineering, Security, and People teams.What You’ll DoServe as the primary point of accountability for IT operations across Nevis.Manage Google Workspace (GSuite) administration, focusing on user lifecycle, access controls, and security configurations.Oversee user access and identity management across all internal systems, enforcing least-privilege access principles.Lead the end-to-end onboarding and off-boarding processes, working collaboratively with People and Engineering teams.Oversee endpoint and mobile device management (MDM) for laptops and mobile devices, ensuring adherence to security standards and effective lifecycle management.Execute IT security policies and compliance requirements, including SOC (SOC 2) controls.Manage compliance tools such as Vanta, overseeing evidence collection, control monitoring, and audit preparation.Act as the central IT partner for the Engineering team, balancing tooling and access needs with security and compliance requirements.Manage relationships with IT and security vendors, including selection, renewals, licensing, and performance management.Develop, maintain, and enforce IT policies, procedures, and documentation.Handle IT incident management, troubleshooting, and escalations to minimize business disruption.

Fever connects millions of people with live entertainment and cultural experiences worldwide. Every month, more than 300 million users in over 55 countries use Fever’s platform to discover events, while event creators access technology and insights to help them grow. Partners include organizations like Netflix, F.C. Barcelona, and Primavera Sound. Fever is supported by leading global investors. Role overview The Senior Onsite Operations Lead manages the execution of Fever’s most prominent live events in London. This role centers on operational excellence at the event site, ensuring smooth event delivery, strong team coordination, and reliable partner support. The position involves close work with Strategic Event Managers to turn operational plans into effective onsite action. This is a hands-on role for someone experienced in live event operations, confident leading teams, maintaining standards, and stepping in during challenging situations. What you will do Onsite leadership and execution Direct onsite execution for medium to large-scale events Serve as the main operational point of contact during live events Keep all event operations running smoothly, efficiently, and on schedule Team management (onsite staff) Oversee and coordinate onsite staff, including coordinators, temporary workers, and suppliers Clarify and communicate roles and responsibilities to all team members Location This position is based in London.

Join Lottie as a Commercial Operations Manager, where you will play a crucial role in enhancing operational efficiency and driving strategic initiatives. You will collaborate with cross-functional teams to optimize processes and ensure alignment with business objectives. Your insights will shape our operational strategies, leading to improved performance and growth.

Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability. Work arrangement Based in London, UK At least 1 day per week in the Covent Garden office 2-4 days per week at other London locations of your choice 0-1 day per week working from home This position reports directly to Sophie Marsh, COO. What you will do Oversee daily operations for 8-10 London sites Lead and develop a team of General Managers and Community Associates Take full ownership of the P&L for the London portfolio Set and maintain high standards for member experience and team performance Drive site profitability and operational excellence What we look for Strong motivator who brings energy and enthusiasm to the team Celebrates achievements and uplifts team spirit Challenges complacency and fosters a high-performing culture Experience managing other managers, such as General Managers, site leads, or area managers Comfortable leading through others without micromanaging Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

Care Operations ManagerLevel I4Location: London, with a hybrid working model requiring a minimum of 3 days in the office.Recruiter: Nick UptonHiring Manager: James BarnesAs the Care Operations Manager, you will lead the operational efficiency of our contact center teams across various BPO locations. Your role involves collaborating with multiple departments to ensure the success of the business. You will analyze operational metrics to identify opportunities for enhancement and implement effective strategies aimed at boosting productivity and service quality.Key ResponsibilitiesOversee Care performance across the marketplace via outsourced teams.Collaborate with global and local stakeholders to manage service queue performance for customers, partners, and riders across various channels.Develop insights and targets to measure Care performance effectively.Lead projects aimed at transforming performance across key KPIs (CSAT, Policy Adherence, AHT, QA) and own performance improvement initiatives.Identify gaps and collaborate with partners and internal teams to develop and implement performance improvement strategies.Conduct independent performance analyses and present updates to executives and Care leadership.Manage outsourced partners’ performance, identifying areas for improvement and implementing action plans to achieve customer experience excellence.Ensure Care services set Deliveroo apart, fostering best-in-class customer satisfaction across all market segments.Drive change by identifying operational gaps, forming hypotheses, and executing improvement initiatives.Present performance data against Care action plans and objectives on a weekly, monthly, and annual basis.Participate in the 24/7 emergency on-call rotation, approximately once every quarter.

Join Veracode, a pioneering and award-winning leader in the rapidly evolving security market, as we continue to define the future of Application Risk Management in the AI era.Our platform, powered by advanced AI and millions of code scans, is trusted by enterprises globally to develop and sustain secure software throughout its lifecycle, from code creation to cloud deployment.We are currently seeking a proactive and detail-oriented Senior Sales Operations Analyst. In this position, you will gain in-depth knowledge of a dynamic SaaS sales organization and work closely with various departments, including Sales, Channel, Finance, Marketing, and Services, to tackle business challenges.Your Responsibilities:Offer strategic advisory support to EMEA and APJ teams on deal structuring and pricing strategies.Evaluate sales requests for special pricing, discounts, and non-standard terms and conditions.Facilitate daily support for the sales organization by addressing order management issues and guiding team members through processes.

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

Soho Home, part of Soho House & Co., is hiring a Senior Operations Manager in London. This position reports to the Head of Operations and is central to supporting Soho Home’s global expansion. The Senior Operations Manager oversees the complete operational performance of international third-party logistics (3PL) and delivery partners. The focus is on upholding high service standards, improving efficiency, controlling costs, and making decisions informed by data. Success in this role requires strong analytical skills, commercial insight, and experience managing complex international logistics networks. Main responsibilities Global 3PL & Logistics Management Set, monitor, and maintain SLAs, KPIs, and service standards that align with customer expectations. Lead regular performance reviews with logistics partners and drive continuous improvement. Deliver strategic projects from the Operations Roadmap to enhance partner performance. Cost Control & Commercial Performance Review freight, warehousing, last-mile delivery, and returns costs to identify savings. Develop cost models and business cases to support strategic planning. Collaborate with Finance on budgeting, forecasting, and shaping long-term cost strategies. Lead efforts to improve margins while maintaining a strong customer experience. Data Analysis & Reporting Analyze data on delivery performance, lead times, costs, and capacity. Use data to anticipate risks, model scenarios, and support growth planning. Promote a data-driven mindset within the operations team. Stakeholder Management Work closely with teams across NPD, Merchandising, Soho Support, Finance, Trading, and Systems. Communicate clearly and confidently with both internal and external partners. Requirements Strong analytical ability and commercial awareness. Proven experience managing complex international logistics networks. Comfort working with data to guide operational decisions. Effective communicator with a collaborative approach to stakeholder management.