Senior Data Analyst - Customer Science at GAIN | London

Business Unit: Customer Science - We empower brands to gain profound insights into their customers, unveiling opportunities for tailored experiences.Team: AnalyticsReporting to: Head of AnalyticsLocation: London/Hybrid – Minimum 2 days in the office.ABOUT GAIN:GAIN is a pioneering company that melds creativity with data-driven insights. We are dedicated to exploring new horizons, crafting innovative strategies that propel brands, businesses, and individuals forward. Our mission is to harness data and technology to inspire creativity and drive meaningful change. Our five specialized teams - Creative Studio, Conversion, Customer Science, Experience, and Performance - collaborate seamlessly to fuel your growth and deliver measurable results.THE ROLE:The Senior Data Analyst will be crucial in delivering insightful and actionable analyses that meet our clients' objectives within set timelines. You will leverage your extensive knowledge of customer data to provide tailored solutions and recommendations, fostering strong relationships with clients and ensuring they trust our analyses.KEY RESPONSIBILITIES:Conduct ad-hoc analyses for clients, establishing project objectives and scopes while delivering detailed customer insights and key recommendations.Identify and propose actionable recommendations based on analytical findings.Respond to urgent queries using data to guide business decisions.Conduct peer reviews of colleagues' work before client delivery.Present methodologies and results at client meetings.Mentor junior team members.Independently and collaboratively develop accurate scopes of work for client projects.Build and maintain strong client relationships, demonstrating the analytics that drive decisions.

Business Unit: Customer Science - Our mission is to empower brands with deep insights into their customer base, enabling personalized experiences.Team: AnalyticsReporting to: Head of AnalyticsLocation: London/Hybrid – Minimum of 2 days in the officeABOUT GAIN:GAIN is a pioneering, insight-driven organization that harmonizes data, technology, and creativity. We are convinced that the most innovative ideas arise from the synergy between intelligence and imagination, where insight inspires creativity and innovation leads to tangible progress.As a forward-thinking company, we navigate uncharted territories to develop audacious strategies that propel individuals, brands, and organizations toward success. Our expert teams work collaboratively to deliver vision, data, and confidence, enabling brands to make bold, impactful decisions.Under the GAIN name, we unite to harness data in service of creativity and use technology to unveil new opportunities. As 'imagineers', we don’t merely adapt to innovation – we drive it, converting information into actionable insights and concepts into breakthroughs.This is the realm where bold thinking, intelligent technology, and data-driven creativity forge the future. Through our five specialized teams: Creative Studio, Conversion, Customer Science, Experience, and Performance, we collectively fuel growth and deliver measurable impact.THE ROLE:The Analytics Team is dedicated to delivering insightful, actionable analysis that fulfills our clients’ objectives promptly. This position will support the Head of Analytics and Chief Data Scientist in developing innovative solutions and models tailored to client needs. The successful candidate will be instrumental in shaping the R&D branch of the team.

At GAIN, we are a pioneering company that merges creativity with data-driven insights, believing that the most innovative ideas arise where intelligence and creativity intersect. Our mission is to explore uncharted territories, crafting bold strategies that propel individuals, brands, and businesses forward. Our expert teams collaborate to provide the vision, data, and confidence necessary for brands and organizations to make courageous and impactful decisions.As GAIN, we operate as a cohesive unit, leveraging data to drive creativity and technology to unlock new opportunities. We are innovators, transforming insights into actions and concepts into breakthroughs.Our five specialized teams—Creative Studio, Conversion, Customer Science, Experience, and Performance—work harmoniously to support your growth and deliver measurable outcomes.THE ROLE:The Business Development Manager (Media) will be responsible for managing the entire media new business pipeline. This includes proactively identifying opportunities, qualifying and overseeing media RFPs, and collaborating with senior media leadership to execute pitches effectively. This role is part of the expanding media function within the Customer Science team, working closely with the Creative Studios and Performance teams to drive integrated briefs and generate additional revenue beyond organic growth. You will report to the Customer Science Business Development Director and receive mentorship from the Client & Media Director.KEY RESPONSIBILITIES:Proactively identify and track relevant media RFPs and pitch opportunities across various market channels, industry networks, and centralized distributions.Lead the RFP process from opportunity assessment through to pitch delivery, including gathering requirements, writing responses, coordinating inputs, and meeting all deadlines.Collaborate closely with the media lead to prepare materials, shape narratives, and participate in pitches as the operational lead.Maintain an organized pipeline of opportunities, ensuring visibility of status, likelihood, and resource needs for each potential pitch.Work in partnership with Performance and Creative Studios to ensure integrated opportunities (brand, performance, above-the-line) are pursued comprehensively.Act as the main point of contact for internal stakeholders regarding media new business, facilitating the routing of leads, RFPs, and cross-selling opportunities.

Business Unit: Customer Science - We empower brands to gain profound insights into their customers, unveiling opportunities for personalized experiences.Team: AnalyticsReporting to: Head of Tracking & MeasurementLocation: London/Hybrid – at least 2 days in the officeABOUT US:GAIN is a pioneering, insight-driven agency that merges creativity, data, and technology. Our ethos is rooted in the belief that transformative ideas arise at the intersection of creativity and intelligence. We are trailblazers of innovative strategies, propelling people, brands, and businesses forward. Our specialized teams collaborate to provide the vision, data, and confidence that empower brands to make more daring and impactful decisions. At GAIN, we harness data to inspire creativity and utilize technology to unlock new potential. As catalysts of change, we don’t just welcome innovation; we engineer it, translating data into action and ideas into advancements.THE ROLE:We are on the lookout for a dedicated Tracking Delivery Manager to join our Data and Analytics team. The successful candidate will oversee a team of tracking and tag management experts, ensuring that tracking initiatives are executed with precision, within deadlines, and aligned with client expectations.The Delivery Manager will collaborate closely with tracking engineers to supervise the design, implementation, and upkeep of tracking solutions across a diverse range of clients and industries. This role demands an exceptional eye for detail, delivering highly accurate and dependable tracking solutions across web and app platforms.RESPONSIBILITIES:Define the scope and estimate tracking and measurement projects.Conduct audits of existing tracking systems, articulating issues in detail through documentation and client discussions.Design efficient and precise tracking infrastructures through comprehensive measurement plans, and communicate these plans effectively to clients, many of whom may lack technical expertise in tracking solutions.Identify, troubleshoot, and resolve tracking issues across a broad spectrum of platforms.

Business Unit: Performance: At GAIN, we empower globally ambitious brands to transform visibility into measurable growth—showing up where it counts, when it counts, for the audiences that matter most.Team: StrategyReporting to: CSOLocation: London / HybridABOUT:GAIN is an innovative company driven by creativity and insights, merging data, technology, and artistic vision. We believe that the most impactful ideas arise from the intersection of intelligence and creativity, where insight ignites imagination, and innovation translates potential into progress.As pioneers of new horizons, we craft audacious strategies that propel people, brands, and businesses forward. Our teams, each with their unique expertise, provide the vision, data, and confidence needed for brands and organizations to make bolder and more impactful decisions.Under the GAIN banner, we operate in unison, leveraging data to enhance creativity and technology to unveil new avenues. As innovators, we don’t just welcome change—we design it, converting information into actionable insights and ideas into transformative breakthroughs.This is where audacious thinking, advanced technology, and data-driven creativity converge to shape the future.Through our five specialized teams: Creative Studio, Conversion, Customer Science, Experience, and Performance, we collectively drive brand growth and deliver measurable impact.THE ROLE:As the Strategy Director, you will serve as the strategic backbone for some of GAIN's most significant and commercially vital client relationships. Collaborating closely with the Business Director, your role will involve defining the strategic vision across owned and earned media, ensuring that our clients’ branding, performance, and investment strategies are aligned to achieve optimal business results.You will act as the senior strategic partner, responsible for developing comprehensive strategies that enhance visibility, efficiency, and growth, striking a balance between long-term brand development and immediate performance outcomes.Internally, you will integrate strategies across SEO, Digital PR, PPC, and Paid Media, ensuring alignment among specialists towards a unified strategic direction. Your contribution will be critical in establishing strategic clarity, elevating thought processes, and ensuring that all initiatives align with the client’s objectives, KPIs, and long-term goals.This position is ideal for a seasoned strategist with profound experience in performance and digital strategies, a strong understanding of brand dynamics, and the confidence to partner with senior and C-suite global clients to scale new accounts from inception to growth.

Join our dynamic team as a Data Analyst at carwow, where we are dedicated to revolutionizing the car buying experience. As a Data Analyst, you will play a crucial role in interpreting complex data sets and providing actionable insights that drive our business strategy.

About Man GroupMan Group is a leading global alternative investment management company dedicated to delivering superior performance for our sophisticated clients through our Systematic, Discretionary, and Solutions services. Leveraging exceptional talent and cutting-edge technology, our investment strategies—both single and multi-manager—are grounded in extensive research and encompass both public and private markets, with a strong emphasis on alternative assets. We pride ourselves on fostering deep partnerships with our clients, crafting customized solutions to align with their investment objectives and those of the millions of retirees and savers they support.Headquartered in London, we manage assets totaling $227.6 billion* and have a presence in various global offices. Man Group plc is publicly traded on the London Stock Exchange under the ticker EMG.LN and is part of the FTSE 250 Index. For more details, visit www.man.com.* As at 31 December 2025The TeamThe Data and AI division at Man Group is committed to generating actionable insights from data. This division oversees the sourcing, delivery, and analytics of both traditional and alternative data for our investment teams while also developing and enhancing Man Group's central data platform. Additionally, the division innovates through the creation of generative AI tools to streamline business processes.Our mission is to unlock the potential of data by collaborating with investment teams to discover new datasets and build scalable evaluation methodologies and insights. Our unifying principle is a shared passion for employing science, technology, and data to improve our investment and business operations. The RoleIn your role as a Senior Analyst within the Data Science team, you will be responsible for acquiring, cleaning, mapping, and analyzing extensive structured and unstructured datasets to support quantitative research and portfolio management teams in generating alpha. You will serve as a subject matter expert on key projects, delivering foundational research, conducting exploratory analysis, and providing actionable insights.

Join Wise as a Senior Marketing Data Analyst in London, where you will leverage your expertise in data analytics to drive impactful marketing strategies. You will be responsible for analyzing complex datasets, providing actionable insights, and collaborating with cross-functional teams to enhance our marketing performance.

About the Role arq is seeking a Data Analyst in London to help turn raw data into practical insights. This position supports decision-making and operational improvements across the company. What You Will Do Collect, process, and analyze data from multiple sources Translate findings into clear, actionable recommendations Work closely with teams across the business to ensure strategies are informed by data Who We’re Looking For Strong attention to detail Ability to explain complex data insights in straightforward terms Collaborative approach to working with colleagues from different departments This is a chance to build your analytical skills while contributing to an innovative company based in London.

Role overview Wise seeks a Senior Marketing Data Analyst for its Marketing Science team in London. The position centers on examining complex marketing data to reveal insights that inform strategy and drive both growth and customer engagement. What you will do Analyze large and diverse data sets tied to marketing performance Deliver actionable insights that inform marketing decisions Recommend data-driven improvements to marketing effectiveness Collaborate with marketing and cross-functional teams to advance Wise’s growth objectives Impact Work in this role shapes how Wise attracts new customers and deepens relationships with current ones. Recommendations and analysis will have a direct effect on the company’s marketing approach and outcomes.

About The Dot CollectiveWe are a forward-thinking consultancy located across the UK and EU, dedicated to engineering excellence and empowering individuals to create significant impacts.Our team utilizes modern technology stacks and applies agile scrum methodologies to deliver outstanding results on all projects.About YouAre you enthusiastic about data and its ability to drive transformation? Do you thrive on making meaningful contributions in a short timeframe? If so, you might be the perfect fit for our team.

Salary: Starting from £44,340 + benefitsRole duration: Permanent (37.5 hrs/week)Location: London, UK (Hybrid - 50% office attendance)Summary Purpose – what you will be achieving: As a vital member of the Academy’s Policy Team, the Senior Policy Officer will be instrumental in shaping the organization’s strategic direction. This position is key in helping the Policy team formulate and implement new priorities for 2026/27, which include:Enhancing health outcomes both in the UK and globally.Harnessing the UK health research system to translate discoveries into practical applications.Positioning the UK as the premier destination for careers in medical sciences.In alignment with these priorities, the incoming Senior Policy Officer will engage in distinct policy programs, which may encompass:Maximizing the impact of medical sciences in prevention and early detection initiatives.Revolutionizing the generation and application of clinical evidence to accelerate the translation from discovery to patient benefits, ensuring equitable inclusion of underserved populations.Establishing the UK as a global leader in responsible, effective, and equitable use of AI and data within the biomedical sciences.Conducting foresight exercises to identify and support high-impact innovations critical to the future of health systems.The Senior Policy Officer will report directly to a Policy Manager.About the role – what you will be doing: Core policy workLead and support various policy projects to inform and influence the policy landscape in alignment with Academy priorities. This work may include:Major working group studies and producing relevant outputs.Responding to government initiatives and announcements.Engaging in consultations, rapid responses, and drafting concise position papers.Facilitating roundtables, workshops, and other significant policy events.Preparing correspondence and briefings for senior stakeholders.Collaborate closely with Academy Fellows and other experts to identify and analyze critical policy issues, gather data, and form impactful recommendations for internal and external stakeholders.Implement and follow up on policy recommendations across diverse external audiences.Maintain a comprehensive understanding of the policy landscape to drive effective initiatives.

Team: MarketingReporting to: Marketing DirectorLocation: London / hybridAbout GAIN:GAIN is an innovative, insight-driven organization that harmonizes data, technology, and creativity. We believe remarkable ideas emerge when intelligence meets creativity, igniting imagination and driving progress through innovation. As pioneers, we forge bold strategies to propel people, brands, and businesses forward. Our specialist teams collaborate to offer the vision, data, and confidence brands need to make impactful decisions.At GAIN, we unite data and creativity, harnessing technology to unlock new possibilities. As imagineers, we not only embrace innovation but actively engineer it, converting information into actionable insights and ideas into groundbreaking outcomes. Our five expert teams—Creative Studio, Conversion, Customer Science, Experience, and Performance—work collectively to fuel your growth and deliver measurable results.The Role:We are at a pivotal moment as we strive to elevate the GAIN brand on a global scale, and we are seeking a talented Brand & Content Lead to join our newly formed marketing team. This pivotal role sits at the core of GAIN's marketing strategy, collaborating closely with the Marketing Director and our various business units to establish GAIN's presence. You'll be responsible for developing a premier brand experience, shaping our visual identity, tone of voice, and the content shared across digital platforms.Your creativity will ensure that our narrative is communicated consistently across social media, digital channels, audiovisual content, and our website, fostering awareness, engagement, and meaningful connections with clients and team members alike.Responsibilities:Brand Development & GuardianshipCollaborate with the Marketing Director and the GAIN Creative Studio to produce the new GAIN Brand Book, defining our identity, tone, and visual system across all touchpoints.Oversee the creation of branded toolkits, including social media templates, event materials, and internal resources for the agency.Serve as the brand guardian, ensuring consistent quality, tone, and application across GAIN and all business units.Support business unit marketing teams with brand or content resources where needed.Content & CreativeLead the development of central AV materials, including showreels and thought leadership films, creating engaging, high-quality assets that align with best practices.

Data Science ManagerAt Deliveroo, we are committed to revolutionizing the way people shop and dine. Our mission is driven by a culture of impact, innovation, and growth. The Data Science team is pivotal to our operations, facilitating insightful decision-making for our product, commercial, and operational teams through advanced experimentation, causal inference, and cutting-edge machine learning techniques.We are excited to expand our team by hiring multiple Data Science Managers across various business domains. Instead of slotting you into a predefined role, our recruitment process aims to uncover your unique strengths and interests, enabling us to match you with a position that aligns perfectly with your skills and aspirations.Your ResponsibilitiesAs a Data Science Manager, you will lead the analytical strategy and drive measurable outcomes for a specific product or business area while mentoring a high-performing team of data scientists or machine learning engineers. Your responsibilities will include:Designing and implementing experimentation and causal inference frameworks to enhance customer retention, loyalty, and subscription growth.Spearheading pricing, promotions, and value strategies that balance growth with profitability and long-term customer trust.Creating machine learning or optimization models to enhance delivery logistics, rider pricing, or marketplace efficiency.Enhancing discovery, search, or personalization through rapid iteration on impactful algorithms.Driving customer acquisition and engagement across restaurants, retail, or new verticals using data-driven targeting and incentives.In all roles, you will remain actively engaged while managing your team. You will identify significant problems worth addressing and ensure that data science efforts translate into actionable insights for improved product and commercial strategies. Collaboration with Product, Engineering, Operations, Marketing, and Finance will be essential as you set the standard for analytical rigor, prioritization, and impact amidst complex metrics and stakeholder opinions.Your QualificationsThe ideal candidate will possess strong expertise in some of the following areas while demonstrating a desire to grow in others:Proven experience in managing data scientists or machine learning engineers and facilitating their professional development.A substantial background as a senior individual contributor, with practical experience in experimentation, causal inference, or applied machine learning.Demonstrated skill in identifying high-impact opportunities and transforming them into actionable strategies.

Job Title: Data Analyst Department: Data ScienceReporting to: Lead Data AnalystLocations: London, Dundee, or Glasgow, UKWays of Working: Hybrid - 1 day every 6 weeks in the officeContract Type: PermanentThe Data Science & Analytics Team at DC Thomson is on the lookout for a skilled Data Analyst to enhance our team in one of our UK locations: London, Dundee, or Glasgow.In the wake of our digital transformation, the Data Science & Analytics Team has been bolstered by significant investment aimed at fostering a data-driven culture throughout the organization.This is an exciting opportunity for an experienced data analyst who is adept at incorporating AI tools into their workflows. The successful candidate will not only mentor colleagues but also gain diverse exposure to various projects across multiple industries, brands, and internal teams within a leading technology, information, and media company.The Data Analyst role is pivotal in providing clear, accurate, and timely insights that drive swift evidence-based decision-making within our diverse media, publishing, and genealogy portfolio. By transforming complex, multi-source datasets into structured reports, dashboards, and analyses, the Data Analyst ensures consistency, accuracy, and actionable insights.The ideal candidate will help maintain a high-performance, data-driven culture by upholding quality standards, documenting definitions, and delivering analyses that enhance operational efficiency, bolster commercial outcomes, and accelerate the organization’s responsiveness to emerging trends and opportunities.This role also presents a chance to engage with both Data Science and Analytics Engineering projects, supporting career development. There is potential for growth into a more senior Individual Contributor role or a Line Manager position. Additionally, the team benefits from dedicated days for career advancement, including attendance at conferences and industry events.Key Responsibilities Include:Standard Reporting & Dashboards – Develops and maintains accurate and timely dashboards and reports to facilitate daily decision-making.Data Preparation & Structure – Aids in data extraction, cleaning, and basic modeling to ensure reliable inputs for analysis and visualizations.Ad-hoc Analysis – Provides clear and concise analyses to address specified business questions within set timelines.Quality & Documentation – Conducts checks, validates data against sources, and maintains definitions to ensure output integrity.

About LendableLendable is dedicated to creating the world’s most innovative technology to empower individuals in obtaining credit and maximizing savings. We are rapidly establishing ourselves as a leading fintech company with remarkable achievements:Recognized as one of the UK’s emerging unicorns with a dedicated team of over 700 professionalsAmong the fastest-growing technology firms in the UKAchieved profitability since 2017Supported by esteemed investors including Balderton Capital and Goldman SachsHighly rated by customers with exceptional reviews (4.9 across thousands of reviews on Trustpilot)We have successfully redesigned the three primary consumer finance products: loans, credit cards, and car finance. Our mission is to deliver funds to our customers in minutes rather than days.As we continue to expand, we are targeting the two largest Western markets (the UK and US), where trillions of dollars in financial products reside with traditional banks using outdated systems and cumbersome processes.Why Join Us?Take charge of a wide range of responsibilities. From your first day, you will be entrusted with making impactful decisions that steer Lendable’s growth and success.Collaborate with exceptional teams of resourceful individuals who are committed to solving challenges and discovering innovative solutions that surpass conventional methods.Develop cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to automate processes and enhance efficiency.Role OverviewLendable is transforming the credit card landscape by making financial tools accessible and user-friendly. Our Mobile-App-first credit card empowers customers to enhance their credit scores while fulfilling their spending and borrowing needs sustainably.We are in search of a data-driven, commercially savvy Senior Strategy Analyst to help us accelerate product growth and scale. This role requires addressing high-impact business challenges across various disciplines.

Our MissionPlanday, a part of Xero, is a premier digital platform that simplifies daily scheduling and workforce management, facilitating seamless communication and collaboration between businesses and shift workers worldwide.With the support of a network of local industry experts, Planday delivers an intuitive, secure, and compliant digital solution tailored to meet local standards. From payroll and accounting to point-of-sale and reporting, our scalable tech ecosystem, backed by an open API, adapts to evolving business needs and cultivates an engaged, flexible workforce.Established in 2004 and headquartered in Copenhagen, Denmark, Planday proudly serves over 400,000 users across Europe, Australia, and the United States. In 2021, Planday became part of the Xero family.Your ImpactAs a Senior Data Analyst, you will be pivotal in transforming intricate data into actionable insights that drive our business growth and inform critical decisions. You will create engaging data narratives, converting raw data into valuable resources that influence product development and strategic initiatives. By collaborating with various teams, you will identify key metrics and deep customer insights, empowering informed decision-making throughout Planday. Through impactful visualizations and persuasive communication, you will ensure these insights resonate with stakeholders at all levels. Additionally, you will harness advanced analytical methods to lead predictive modeling and automation, fostering a culture of data-driven innovation central to Planday's ongoing success.Your ResponsibilitiesYou will play a crucial role in:Collaborating with product, commercial, and leadership teams to define, track, and report on critical metrics, delivering in-depth customer insights.Designing and maintaining robust data models that convert raw data into high-value assets, ensuring accuracy and quality.Creating impactful, hands-on solutions, visualizations, and dashboards across the business, primarily using Tableau to effectively communicate insights.Leveraging in-depth proficiency in Python, R, and SQL for sophisticated data manipulation, statistical analysis, and maintaining high data quality.Applying advanced statistical analysis techniques to summarize, interpret, and predict data, alongside machine learning concepts for predictive modeling.

Relay is revolutionizing the logistics landscape in the digital age. With a record-setting logistics Series A funding of $35M from top-tier deep-tech investors like Plural, Relay is outpacing 99.98% of venture-backed startups in growth. We are on a mission to build the most talented team in the logistics sector.Our Mission is to eliminate barriers in commerce. High delivery costs currently serve as a hidden tax on e-commerce, shaping what can be sold online and restricting participation. We aspire to create a future where goods flow freely among people, enhancing the online shopping experience for everyone.About the Team• Comprising approximately 110 professionals, with over half specializing in engineering, product development, and data analytics.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We process and analyze thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, rapid feedback loops, and constant experimentation.The RoleIn our data-driven environment, we leverage data to inform all our operations. Our small but influential data team focuses on a variety of projects ranging from operations research to optimize daily parcel deliveries to comprehensive business metrics that inform our growth and investment strategies.We seek a Senior Data Analyst for the End Customer segment. This position presents a unique opportunity to use your analytical expertise to enhance the design and performance of our critical logistics infrastructure as we expand.You will collaborate closely with teams across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, while also working with operations, product, and engineering teams to identify challenges, formulate hypotheses, and extract insights.As an essential member of key cross-functional teams, you will gain significant exposure to real-world operations and the chance to effect real change through data.

At Similarweb, we are transforming how businesses engage with the digital landscape by providing comprehensive insights into online activities.Our unparalleled data and innovative solutions empower over 5,700 clients worldwide, including industry leaders such as Google, Meta, and OpenAI, to make impactful decisions that shape their digital strategies. Since going public on the New York Stock Exchange in 2021, we have consistently achieved new milestones! Join a global team of Similarwebbers who are bright, inquisitive, practical, and genuinely good people.About the RoleWe are on the lookout for a seasoned and motivational Product Data Science Manager to spearhead a customer-oriented team within our dynamic Data Labs division. In this role, you will guide and mentor a talented group of product data scientists while staying closely involved in technical initiatives. Your primary responsibility will be to deliver intricate, tailored insights to some of the most prominent names in the industry, ensuring analytical rigor and significant client impact.This hands-on leadership role merges team management, technical expertise, and collaborative efforts across various functions. You will establish benchmarks, promote best practices, and contribute to the evolution of Similarweb's bespoke data solutions.What does a typical day look like for a Product Data Science Manager (Data Labs) at Similarweb?Lead, mentor, and cultivate a team of customer-facing data analysts, promoting a culture of accountability, excellence, and lifelong learning.Oversee the complete delivery process of complex, customized data products—from client scoping and solution design to execution and ongoing support.Uphold high analytical and technical standards throughout the team, including proficiency in SQL, PySpark, Python, and data validation best practices.Serve as an escalation point for intricate analytical issues, providing hands-on support when necessary.Collaborate closely with Engineering to define scalable infrastructure and productized solutions.Work with Advisory Services and other stakeholders to deliver seamless, high-impact client solutions.Drive process enhancements, knowledge sharing, and documentation to amplify the team’s effectiveness and reach.Balance client demands, team capacity, and delivery timelines while ensuring the highest quality standards.

About SwapAt Swap, we are pioneering the future of global commerce through our innovative AI-native platform. We seamlessly connect backend operations with a cutting-edge storefront experience, empowering brands to sell anything, anywhere. Our solutions encompass cross-border transactions, tax management, returns, demand planning, and a state-of-the-art agentic storefront, granting merchants complete visibility and enabling confident decision-making through real-time data.Join us in fostering a culture that prioritizes clarity, creativity, and shared ownership as we redefine the landscape of global commerce.About the RoleWe are on the lookout for an enthusiastic and results-oriented Senior Analyst to enhance our dynamic team of embedded business analysts. Your role will be crucial in delivering commercial value within our data-driven SaaS eCommerce ecosystem.This key position provides a significant level of ownership and the opportunity to influence how data and insights shape decision-making throughout the organization. You will work within a vital product team, serving as a strategic ally to ensure stakeholders have access to impactful commercial insights. Your responsibilities will include conducting thorough analyses and generating reports that drive our business, from internal commercial insights for Sales and Finance to reliable data that supports our customer-facing agentic systems.We seek a hands-on expert who can elevate our technical standards and ensure our analyses translate into tangible commercial success. If you excel in a fast-paced, collaborative environment with a strong sense of ownership and possess solid commercial acumen, we would love to hear from you!Key ResponsibilitiesStakeholder Partnership & Analytical Execution: Serve as the trusted data partner for your embedded function. You will convert broad business inquiries into clear analytical requirements, ensuring your outputs prioritize initiatives that directly support commercial objectives such as Annual Recurring Revenue (ARR) growth, customer retention, and operational efficiency.Technical Mentorship & Code Quality: Advocate for best practices by conducting thorough code reviews and mentoring fellow analysts within the team. You will uphold and refine our technical standards (including SQL style guides, Git version control, dbt modeling) to ensure all code produced is reusable, scalable, and maintainable.Deep-Dive SaaS Performance Analysis: Take charge of monitoring and analyzing crucial SaaS KPIs (e.g., Net Revenue Retention (NRR), Customer Acquisition Cost (CAC) Payback, Lifetime Value to CAC ratio (LTV:CAC), and Churn) to provide actionable insights.