Senior Customer Success Manager at NiCE | London, United Kingdom

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

At NiCE, we believe in pushing boundaries and transforming challenges into opportunities. Our ambition drives us to be game changers in the industry, and we strive for excellence in everything we do. If you share our passion for innovation and success, we invite you to seize this exciting career opportunity that promises to ignite your potential.As a Sales Enablement Manager, you will play a pivotal role in empowering our partners to effectively build, demonstrate, and deliver high-quality AI Agents on the Cognigy platform. This hands-on technical enablement position will require you to collaborate closely with partner engineers, sales engineers, and internal teams to translate product knowledge into impactful real-world solutions.Your expertise will serve as a crucial technical resource for our partners, guiding them from a basic understanding of our offerings to confident execution throughout sales cycles and customer implementations.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

At NiCE, we embrace challenges as opportunities for growth. We are a team of ambitious innovators committed to exceeding expectations and driving success. Join us for a career that ignites your passion and propels your professional journey.Customer Success Manager – Netherlands FocusAs part of our Customer Success Management (CSM) team, you will be instrumental in nurturing ongoing relationships with our key customers post-purchase, ensuring they derive maximum value from our advanced technology solutions.Your role will commence even before customers go live on our contact center platform, guiding them towards successful adoption, measurable ROI, and sustainable success.Our CSMs are experienced professionals, dedicated to enhancing customer experiences through driving AI-powered capabilities and supporting our growth objectives. You will manage a portfolio of high-touch, complex enterprise accounts predominantly located in the Netherlands.Your responsibilities will include partnering with customers to promote their success using NiCE’s technology, optimizing their usage, and building lasting, loyal relationships. This role requires a high level of engagement and strategic guidance for premium service package clients.Engagement with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits to the Netherlands as necessary for value reviews and executive engagements.Collaboration is key; you will work closely with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure exceptional customer satisfaction and success.

At NiCE, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to excellence. Our high standards propel us to achieve beyond expectations, and if you share our passion, we invite you to ignite your career with us. Role PurposeAs a pivotal leader, you will oversee and nurture a high-performing team of Customer Success Managers while mentoring a group of Technical Account Managers as they transition into proactive Customer Success roles.Your leadership will be complemented by your direct management of up to three strategic Enterprise clients, allowing you to stay intimately connected to their needs and exemplify best practices in customer engagement.Your mission is to enhance customer value, accelerate AI adoption, maximize return on investment, and significantly contribute to NiCE’s growth and retention goals.Key ResponsibilitiesYour role encompasses, but is not limited to:Team Leadership & People DevelopmentLead, mentor, and develop a team of Customer Success Managers to provide proactive, value-driven engagements.Facilitate the transition of Technical Account Managers through structured onboarding, skill enhancement, and full integration into CSM responsibilities.Foster a culture of ownership, customer-centricity, accountability, and ongoing learning.Conduct regular one-on-ones, manage performance, provide coaching, prioritize workloads, and oversee daily leadership responsibilities.Ensure consistent adherence to NiCE’s Customer Success methodologies, playbooks, and operating principles.Strategic Customer ManagementDirectly manage up to three enterprise-level, high-touch clients, ensuring deep engagement, AI adoption, and realization of value.Facilitate executive value reviews, roadmap discussions, and strategic business planning with assigned accounts.Serve as a senior escalation point and executive sponsor as needed.Operational Excellence & ExecutionEstablish and maintain strong operational rhythms within the team, including weekly reviews, risk assessments, and success plan audits.Ensure high-quality delivery of success plans, adoption strategies, AI capability enablement, and value presentations.Oversee customer lifecycle execution, ensuring consistency and excellence throughout.

Monumental is at the forefront of revolutionizing the construction industry through the integration of advanced robotics and innovative software solutions. Our vision is to transform the way buildings are created, enabling the construction of stunning, customized structures in just a single day while minimizing the need for labor.With an impressive trajectory of growth, our company is experiencing unprecedented demand from customers, necessitating rapid expansion of our team. We have successfully demonstrated that our technology and operational framework are effective in the Netherlands, and we are eager to replicate this success in the UK.Our dynamic team, consisting of around 100 talented engineers and technicians, hails from renowned companies such as Palantir, Qualcomm, Dyson, Shopify, Tesla, and Meta. This is a rare chance to join an early-stage, high-growth startup where you can collaborate closely with an experienced founding team backed by top-tier investors.Discover more about why we believe working in construction is worthwhile, and delve into our vision and company background. You might also enjoy this video showcasing our office culture.Role OverviewWe are seeking an exceptionally entrepreneurial leader to become our inaugural Country Manager in the UK. This role is not about following a pre-established playbook; instead, you will be responsible for crafting and implementing the strategies required to penetrate this new market from the ground up.Monumental stands out as a fully vertically-integrated company, where we conceptualize and fabricate our own hardware and software. We manufacture our robots in-house and deploy them on construction sites with our dedicated team, functioning as a subcontractor.If you are excited about the challenge of implementing cutting-edge technology in a complex operational landscape that has remained unchanged for over a century, while also driving sales and building a local team, we would love to hear from you.

Join us at Kong Inc. as a Staff Customer Success Manager (P4). In this pivotal role, you will be responsible for driving customer adoption and satisfaction. You will leverage your expertise to guide clients through the implementation of our cutting-edge solutions, ensuring they achieve their desired outcomes.As a key member of our team, you will collaborate closely with both customers and internal stakeholders to facilitate seamless integrations and provide exceptional support. Your passion for fostering customer relationships and understanding their needs will be crucial in helping them maximize the value of our products.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

At NICE, we continually push the boundaries of what is possible. Our ambition drives us to be innovators in our field, and we are committed to excellence in everything we do. If you share our passion for challenge and success, we invite you to consider an opportunity that could ignite your career.Position OverviewThe Partner Success Manager plays a pivotal role in nurturing relationships and driving performance across our Resell Partners and GSI/BPO Partners. This dynamic position is focused on enhancing partner engagement, managing partner programs, and ensuring that our partners have the essential resources and guidance to deliver exceptional value to their customers. As the primary point of contact for assigned partners, you will support strategic initiatives and foster partner enablement to achieve operational excellence. Your ImpactPartner Account ManagementAct as the main relationship manager for assigned Resell and GSI/BPO Partners.Gain a deep understanding of partner business models, objectives, and performance indicators to align goals and drive mutual success.Assist partners in increasing adoption, expanding their services, and maintaining ongoing engagement with our platform.Program ManagementOversee partner programs, enablement efforts, and readiness initiatives to assure partner proficiency and consistency.Track partner performance against established frameworks and offer guidance to enhance results.Facilitate partner communications, including updates and access to resources and strategic initiatives.Cross-Functional CollaborationCollaborate closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to provide partners with seamless support.Share partner feedback and insights with internal teams to drive product enhancements and operational improvements.Engage in partner reviews and contribute to strategic planning sessions.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Transformative Technology. Impactful Careers.At Cockroach Labs, we are redefining how businesses build and scale applications. Our innovative database solution, CockroachDB, empowers companies to tackle their most challenging problems with confidence, driving lasting success. Join us in our mission to help some of the most trailblazing companies thrive.When our customers succeed, we all succeed.The RoleAs a Senior Customer Success Manager, you will serve as a trusted advisor to our enterprise clients, managing the relationship from initial onboarding to the realization of long-term value. Collaborating closely with the Sales team, you will establish credibility and influence by acting swiftly, advocating for our customers, and ensuring alignment across various teams.Your primary responsibility will be to guide customers on their journey to value realization. You will translate their business objectives into measurable success criteria, oversee critical milestones, and ensure they derive significant value from CockroachDB. Additionally, you will proactively manage risks, assess renewal health, and identify opportunities for expansion.Our Senior Customer Success Managers are adept at program management, capable of coordinating multiple workstreams simultaneously. While this role is not technical in nature, it requires a deep understanding of our product, database technologies, and the competitive landscape to effectively address customer pain points.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the defining technology of our era. Over the years, we have partnered with more than 350 global clients, transforming their operations using human-centric AI solutions. Discover our impactful projects here.We prioritize innovation over trends, developing responsible AI that genuinely drives results. Our team offers unmatched expertise in technical, product, and delivery aspects, serving clients across various sectors including government, finance, retail, energy, life sciences, and defense.As our business expands rapidly, we seek individuals who share our intellectual curiosity and aim to create a meaningful legacy through technology.Join us in harnessing AI's potential and making a significant difference in its applications.About Our TeamOur Defence team is dedicated to developing and implementing human-centered AI solutions that provide our nation with a strategic advantage in defense. We collaborate closely with clients to deliver ethical and cutting-edge AI for high-stakes scenarios, ensuring the balance of global power critical to our freedoms.Due to the sensitive nature of our work with Defence clients, you will need to be eligible for UK Security Clearance (SC) and should be prepared to work on-site with these clients 2 to 4 days a week, which may involve travel across the UK.When not on client sites, you will enjoy the flexibility of working from our London office or remotely from any location within the UK.Role OverviewAs a Senior Machine Learning Engineer, you will spearhead the development and deployment of innovative AI systems for a diverse client base. Your responsibilities will include designing, building, and deploying scalable, production-quality ML software and infrastructure that adheres to stringent operational and ethical standards.This position requires a proactive, cross-functional approach, blending technical skills, engineering leadership, and strong client-facing abilities.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.