Senior Customer Success Manager at blink | London

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

Director of EngineeringAre you passionate about transforming the landscape of intelligent, no-code technology? Join us at Blink, a rapidly expanding event-tech startup, as we develop an AI-driven platform that empowers enterprises and creators to craft personalized experiences at scale.We are seeking a dynamic Director of Engineering to spearhead platform development and AI integration, fostering a premier engineering culture within our team.Reporting StructureYou will work closely with and report to the Head of Technology at Blink.Key ResponsibilitiesStrategic Leadership:Craft and implement engineering strategies that align with Blink's platform development and AI integration roadmap.Lead the incorporation of large language models (LLMs) and AI enhancements into our product offerings and platform intelligence.Stay abreast of emerging technologies, especially in the realms of no-code, AI/ML, and developer platforms, ensuring Blink maintains its competitive edge.Team Management:Lead and expand a high-performing engineering team specializing in backend, frontend, and AI/ML technologies.Cultivate a culture of ownership, innovation, and engineering excellence.Support team development through mentoring, coaching, and establishing clear performance objectives.Product Development:Design scalable, data-driven systems and infrastructure to support Blink's growing platform.Guide the advancement of our no-code architecture, enhancing the developer experience.Collaborate with Product, Design, and Go-To-Market teams to ensure rapid, high-quality product delivery.Advocate for modern engineering practices, agile methodologies, and code quality standards.Infrastructure & Security:Guarantee platform scalability, reliability, and observability through effective tooling and cloud-native practices.Implement and uphold infrastructure best practices with an emphasis on performance, monitoring, and security.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

Role overview Primer.io is looking for a Senior Customer Success Manager based in London to support and guide European clients. This role centers on helping customers understand and get the most from Primer.io’s products. Acting as the main contact for clients, the Senior Customer Success Manager builds trusted relationships, encourages product adoption, and works to ensure customer satisfaction.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Join our dynamic team at Moveworks as a Senior Customer Success Manager, where you will play a pivotal role in driving customer engagement and ensuring the success of our innovative AI solutions. In this strategic position, you will collaborate closely with our clients to understand their needs, provide tailored solutions, and foster long-lasting relationships. Your expertise will be crucial in guiding customers through their journey with us, ensuring they derive maximum value from our offerings.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!

At Beam, we are driven by a mission to tackle some of the world's most challenging social issues. Our remarkable team leverages cutting-edge technology and artificial intelligence to make a real difference. Join us as we rapidly expand our impact The journey is challenging, but nothing worth achieving ever comes easy.Become part of a pioneering organization that is at the forefront of social change. Here, you'll thrive in a high-performance culture, significantly impact your career trajectory, and find genuine satisfaction in your work.We believe in supporting our team members with top-notch coaching, personal development budgets, and competitive salaries.Our innovative product, Magic Notes, has already transformed the workflow for case workers, saving them over 8 hours of administrative work each week. Over 50,000 frontline professionals in the UK, including social workers, NHS clinicians, and mental health practitioners, are already utilizing this tool to provide quicker, more humane support. We are also expanding internationally to empower practitioners in the USA, EU, and Australia.About the RoleBeam is on a mission to democratize access to human-centered welfare services. Our suite of AI products is designed to revolutionize frontline operations and create scalable solutions.Our flagship product, Magic Notes, is an AI-driven tool that enables social workers to save over 50% of their time while providing high-quality care to the residents who need it most.There is significant interest from Government sectors in utilizing advanced technology to make a tangible difference in residents' lives, and with Magic Notes, we are leading the way in integrating AI into frontline services.In this role, you will ensure that pilot programs yield impactful results for customers, followed by negotiating and securing expanded contracts. Subsequently, you will oversee and expand a portfolio of accounts, ensuring that frontline teams derive increasing value from Beam's software solutions as we scale.This position is dynamic and hands-on, requiring substantial interaction with users, particularly social workers, to help them understand and effectively utilize our product. You will also cultivate a network of advocates at all organizational levels to bolster and expand partnerships.When not on site, you will analyze data and gather qualitative feedback to address customer challenges and serve as an advocate for product enhancements. After the completion of a pilot, you will conduct a thorough evaluation and lead negotiations for extended contracts.

About AvePoint: As a pioneer in data security, governance, and resilience, AvePoint stands at the forefront of delivering comprehensive solutions that empower organizations to collaborate securely and efficiently. With over 25,000 clients globally, our innovative AvePoint Confidence Platform is trusted for managing critical data across platforms like Microsoft, Google, and Salesforce. Our extensive partner ecosystem, comprising about 5,000 managed service providers and resellers, ensures that our solutions are available in more than 100 cloud marketplaces. Discover more about our mission and offerings at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a meaningful impact, and take ownership of your future. Unleash your full potential with us! About the Position: The Customer Success Manager (CSM) will play a pivotal role in driving technology adoption strategies for AvePoint's customers. This role requires a deep understanding of the sales cycle and technical strategies to effectively communicate with both internal teams and external stakeholders, including customers, account managers, and technical support engineers. Key Responsibilities: Develop and implement repeatable strategies for technology adoption. Collaborate closely with customers to understand their needs and ensure their success with AvePoint solutions. Act as a liaison between customers and internal teams to facilitate effective communication and resolution of issues. Analyze customer feedback and data to continuously improve customer experience and product offerings. Provide training and support to customers and internal teams on AvePoint products.

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Meaningful work – Contribute significantly by engaging with thousands of global customers across industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or are a seasoned professional, we are committed to your personal and professional development, as evidenced by team members who have thrived here for over a decade.With our headquarters based in London and teams spread across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are looking for a new direction in your career, this position could be an excellent match. We are seeking an individual who not only comprehends the technology but also possesses a strong personality, excels at relationship building, and consistently prioritizes client value.Whether you are currently in a Customer Success, Technical Account Management, or a related role, what counts most is your proven experience in enterprise-scale environments and a genuine passion for leveraging monitoring and observability tools to create meaningful impact.At ITRS, Customer Success is about being a trusted partner. Our clients expect more than just theoretical knowledge; they seek professionals who have practical experience, understand the challenges first-hand, and can help translate technology into tangible outcomes.Your Responsibilities as a Customer Success Manager:Establish and nurture relationships with customers as their advocate and trusted advisor.Translate customer objectives into adoption and value strategies utilizing ITRS products.Monitor and analyze customer health, usage, and adoption to devise proactive interventions.Identify retention risks and take timely action to mitigate them.Facilitate workshops and business reviews to uncover client needs, track progress, and align on results.Gather and relay customer feedback to influence product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to achieve customer objectives.Document engagements and maintain transparency regarding activity, outcomes, and risks.Contribute to the enhancement of Customer Success practices as our function evolves.