Senior Customer Success Manager for the EU

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.

Are you passionate about driving customer satisfaction and success? As a Senior Customer Success Manager at ServiceNow, you will play a pivotal role in ensuring our clients achieve maximum value from our products and services. You will be responsible for building strong relationships, understanding customer needs, and facilitating their journey towards success.Your expertise will be crucial in guiding customers through the implementation and optimization of ServiceNow solutions, ensuring that they are equipped to leverage our platform effectively. You will collaborate with cross-functional teams to address customer challenges, advocate for their needs, and drive adoption of our innovative solutions.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Your Next Challenge AwaitsFreshworks is on the lookout for a seasoned Senior Manager of Customer Success to spearhead and expand our UKI team. Located in London, you will be pivotal in ensuring our Enterprise and Mid-Market clients derive substantial value and achieve sustainable success with Freshworks. In this role, reporting to the Director of Customer Success EMEA, you will establish regional strategies, lead a dynamic team of Customer Success Managers (CSMs), and foster cross-functional collaboration to deliver exceptional customer experiences. This strategic yet hands-on leadership position is perfect for an individual passionate about driving outcomes, nurturing talent, and transforming customer success at scale.Key ResponsibilitiesGuide and mentor a team of 8 CSMs across various European markets.Enhance customer retention, growth, and advocacy within the Enterprise and Mid-Market segments.Create scalable, data-informed frameworks for success plans, health assessments, and operational playbooks.Collaborate across departments including Sales, Product, Support, and Marketing to shape expansion strategies and enhance customer engagement.Act as a senior sponsor for strategic accounts, cultivating robust, outcome-focused relationships.Represent the Voice of the Customer, shaping global Customer Success strategies and best practices.Defining SuccessYou will lead a motivated, high-achieving team that consistently delivers tangible results—enhancing retention, growth, and overall customer health. Your influence will extend beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven methodologies.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join us at Algolia as a Senior Customer Success Manager, where you will play a pivotal role in enhancing our clients' experiences and driving customer satisfaction. In this position, you will be responsible for building strong relationships with our customers, understanding their needs, and ensuring they successfully leverage our platform to achieve their goals.Your expertise will help customers maximize their value from Algolia's powerful search and discovery solutions. Collaborating closely with cross-functional teams, you will develop strategies to improve customer retention and drive product adoption.

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Zscaler develops cloud-native security products that help organizations connect users, devices, and applications securely from anywhere. The company’s Zero Trust Exchange platform uses a large security data lake and AI-powered tools to guard against cyber threats and data breaches. Zscaler emphasizes impact, transparency, and a culture that rewards results and accountability. Teams work with urgency, openness, and a strong focus on customer needs. Role overview The Senior Technical Success Manager joins the Customer Success Organization in the UK and reports to the Manager of Technical Success Management. This position is the main post-sales contact for customers, especially those in the public sector, supporting them as they adopt and optimize Zscaler’s solutions during their Zero Trust transformation. What you will do Serve as the primary technical advisor for customers after the sale, guiding them through their Zero Trust journey Help customers adopt and optimize Zscaler solutions to achieve digital transformation goals Develop and maintain strong relationships with customer teams, with a focus on public sector organizations Offer expert guidance to ensure customers use Zscaler’s products successfully Requirements Background in a technical advisory or customer success management role Clear communication skills for explaining complex concepts and building trust with stakeholders Drive to solve challenging problems and support cybersecurity in the AI era Comfort working in a collaborative, results-oriented environment Location This role is based in the City of London Corporation, United Kingdom.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

Jellyfish Careers seeks a Senior Customer Success Manager based in London. This role centers on building trusted relationships with clients, ensuring they gain real value from Jellyfish’s services, and supporting their long-term satisfaction. Role overview The Senior Customer Success Manager develops and maintains strong connections with clients, working to understand their objectives and challenges. The position involves guiding customers to make the most of Jellyfish’s offerings and playing a key part in retention efforts. What you will do Build and nurture relationships with clients to understand their goals and pain points Help customers realize value from Jellyfish’s services Promote customer satisfaction and contribute to retention Work with teams across the business to advocate for client needs Share client feedback and insights to inform product development Requirements Background in customer success or a related area Strong grasp of customer success strategies Track record of improving customer experience Comfortable collaborating with cross-functional teams

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.