About the job
About Swap
At Swap, we are pioneering the future of global commerce through our innovative AI-native platform. We seamlessly connect backend operations with a cutting-edge storefront experience, empowering brands to sell anything, anywhere. Our solutions encompass cross-border transactions, tax management, returns, demand planning, and a state-of-the-art agentic storefront, granting merchants complete visibility and enabling confident decision-making through real-time data.
Join us in fostering a culture that prioritizes clarity, creativity, and shared ownership as we redefine the landscape of global commerce.
About the Role
We are on the lookout for an enthusiastic and results-oriented Senior Analyst to enhance our dynamic team of embedded business analysts. Your role will be crucial in delivering commercial value within our data-driven SaaS eCommerce ecosystem.
This key position provides a significant level of ownership and the opportunity to influence how data and insights shape decision-making throughout the organization. You will work within a vital product team, serving as a strategic ally to ensure stakeholders have access to impactful commercial insights. Your responsibilities will include conducting thorough analyses and generating reports that drive our business, from internal commercial insights for Sales and Finance to reliable data that supports our customer-facing agentic systems.
We seek a hands-on expert who can elevate our technical standards and ensure our analyses translate into tangible commercial success. If you excel in a fast-paced, collaborative environment with a strong sense of ownership and possess solid commercial acumen, we would love to hear from you!
Key Responsibilities
Stakeholder Partnership & Analytical Execution: Serve as the trusted data partner for your embedded function. You will convert broad business inquiries into clear analytical requirements, ensuring your outputs prioritize initiatives that directly support commercial objectives such as Annual Recurring Revenue (ARR) growth, customer retention, and operational efficiency.
Technical Mentorship & Code Quality: Advocate for best practices by conducting thorough code reviews and mentoring fellow analysts within the team. You will uphold and refine our technical standards (including SQL style guides, Git version control, dbt modeling) to ensure all code produced is reusable, scalable, and maintainable.
Deep-Dive SaaS Performance Analysis: Take charge of monitoring and analyzing crucial SaaS KPIs (e.g., Net Revenue Retention (NRR), Customer Acquisition Cost (CAC) Payback, Lifetime Value to CAC ratio (LTV:CAC), and Churn) to provide actionable insights.

