Retail Customer Service Representative

Role overview The Retail Customer Service Representative at Entain acts as the first point of contact for customers visiting the London retail location. This position centers on guiding visitors through the shop, offering support as they explore sports betting and gaming services. The main goal is to ensure each customer receives helpful and friendly service throughout their visit. What you will do Greet customers as they arrive and help them with any needs in the shop Provide clear answers to questions about available products and services Address customer queries and concerns in a timely manner Assist visitors in understanding and using the betting and gaming options Work to make every customer’s experience positive and welcoming

Entain seeks a Retail Customer Service Associate for its London location. This position focuses on providing in-person support to customers, answering questions, and ensuring each visitor feels valued. Work takes place on the shop floor, where assisting with transactions and contributing to a welcoming store environment are central to the role. Key responsibilities Welcome and assist customers during their time in the store Process transactions and address customer queries Keep the retail area clean and organized Collaborate with colleagues to provide friendly, helpful service What we look for Strong communication skills and a supportive approach Dedication to customer satisfaction Ability to remain positive and attentive, even when the store is busy

Entain is looking for a Retail Customer Service Associate to join the team in London. This position focuses on supporting customers in-store, answering questions, and ensuring a smooth visit for every guest. Daily tasks involve handling transactions and creating a welcoming environment on the shop floor. What you will do Assist customers with questions and requests Process sales and other transactions with accuracy Help maintain a positive and inviting atmosphere in the store Requirements Background or strong interest in customer service Comfortable working in a busy retail environment Approachable, dependable, and eager to help others

Entain seeks a part-time Retail Customer Service Associate based in London. This role centers on providing attentive and friendly service to everyone who visits the store. Role overview As a Retail Customer Service Associate, the main focus is to greet customers, answer questions, and ensure each shopper feels welcome. The position supports a positive store atmosphere by helping visitors throughout their experience. Key responsibilities Deliver friendly, attentive service to all customers Support shoppers during their visit Help create a welcoming environment in the store Location and hours This is a part-time position based in London.

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative, where your primary role will be to provide exceptional support to our valued customers. You will assist with inquiries, resolve issues, and ensure a positive experience for our clients. We are looking for enthusiastic individuals who are passionate about delivering top-notch service and can thrive in a fast-paced environment.

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative! In this part-time role, you will be the friendly face of our grocery department, helping customers find what they need and ensuring they have a delightful shopping experience. Your passion for customer service and ability to communicate effectively will play a crucial role in maintaining our high standards of quality and service.

Join our dynamic team at the newly opened Discover Gourmet store located in the departures lounge of London Stansted Airport! We are on the lookout for enthusiastic and energetic team members who share our passion for high-quality, locally sourced food.At Lagardère Travel Retail, exceptional service is at the core of our mission. As a Sales Advisor, you will play a vital role in ensuring every customer enjoys a welcoming atmosphere, expert assistance, and a first-rate shopping experience both on the sales floor and at the till point.While prior customer service experience is advantageous, it is not a prerequisite. We provide comprehensive training to equip you with the skills needed for success. Due to the nature of this role, a five-year work and personal reference, along with a Criminal Reference Check, will be required, as you will be working airside. Further details will be provided during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer EngagementWarmly greet customers with a friendly demeanor.Assist customers in making informed product selections.Promote additional sales through effective link selling.Deliver consistent, high-quality customer service at all times.Manage end-to-end customer service including till operations.Inventory ManagementEnsure the store is well-stocked and replenished.Handle goods receiving duties efficiently.Conduct stocktaking and maintain inventory compliance.Oversee merchandising and pricing strategies.Store Maintenance & SafetyMaintain a clean and inviting store appearance at all times.Ensure safe usage of cleaning materials and practices.Keep stock rooms tidy and in accordance with health & safety regulations.Report any safety hazards to management promptly.Security MeasuresSafeguard store inventory and ensure till compliance.Maintain shop floor security during your shift.Stay vigilant of potential security risks in collaboration with the airport community.Ideal Candidate Profile:Excellent communication skills, both verbal and written.Adaptable to a fast-paced, changing environment.Ability to work effectively both in teams and independently.Capable of thriving under pressure.Strong interpersonal skills and a professional demeanor.Reliable and punctual with attendance.Self-motivated and proactive.About Lagardère Travel Retail:Lagardère Travel Retail is a trailblazer in the travel retail sector, proudly operating over 4,600 stores across 35 countries since 2004. Our commitment to delivering exceptional experiences for travelers is unmatched, and we invite you to be part of this exciting journey.

Are you passionate about the vibrant atmosphere of the airport? Thrive in a fast-paced environment where every day brings new experiences? Do you enjoy engaging with people from diverse backgrounds? If so, a career in travel retail is the perfect fit for you!This position is available at our two new Lego stores located in the departures lounge of both the North and South terminals at London Gatwick Airport. We are searching for energetic and enthusiastic individuals to join our team—those who share a love for excellence and all things Lego!At Lagardère Travel Retail, exceptional service is at the core of our operations. Our goal is for every customer who enters our stores to be welcomed by a friendly team of Sales Advisors, ready to provide expert assistance and advice. In your role as a Sales Advisor, you will engage in all aspects of our bustling store, delivering top-notch customer service both on the sales floor and at the till point.Key Responsibilities:Customer EngagementWarmly greeting customers with a friendly smileAssisting customers in selecting productsPromoting additional sales opportunitiesEnsuring every customer receives excellent service consistentlyManaging customer service from start to finish, including till operationsInventory ManagementMaintaining a fully stocked storePerforming goods receiving dutiesConducting stocktaking and ensuring inventory complianceEngaging in merchandising and pricing activitiesStore Maintenance and SafetyKeeping the store well-presented at all timesEnsuring the safe use of cleaning materialsMaintaining tidiness in the store and stock rooms in accordance with Health & Safety regulationsReporting potential hazards on the shop floor or in the stock room to managementSecurity AwarenessEnsuring the security of stock on the shop floor and compliance with till inventoryBeing responsible for shop floor security during your shiftBeing aware of potential security risks within the airport environmentCandidate Profile:Excellent communication skills (both verbal and written)Adaptability to a dynamic environmentAble to work collaboratively as well as independentlyCapability to perform well under pressureStrong interpersonal skillsAbility to deliver a professional standard of serviceReliability in attendance and punctualitySelf-motivated and proactive

Join Our Unique Team at Farm Boy!At Farm Boy, we pride ourselves on creating a fresh and welcoming shopping experience. As a Customer Service Representative, you will play a crucial role in delivering exemplary customer service and ensuring our department shines. With your attention to detail and team spirit, you will guarantee that products are presented beautifully and that our customers feel supported throughout their visit. Here are some of the key responsibilities that will set you apart:Provide warm, confident, and engaging customer service that embodies Farm Boy's commitment to an exceptional shopping experience.Welcome, greet, and assist customers following Farm Boy Service Standards while showcasing your knowledge and enthusiasm for our products.Efficiently package, stock, and rotate merchandise on display counters and shelves, ensuring top-notch presentation and accurate signage.Maintain a clean, safe, and organized work and storage area through routine housekeeping tasks, including sweeping, mopping, and dusting.Adhere to all corporate policies and procedures, with a keen focus on Health & Safety, Food Safety, and proper equipment usage.Complete specified opening and closing procedures and provide support to fellow Team Members when needed.Assist the team with additional duties as necessary.

Do you thrive in the vibrant atmosphere of an airport? Are you drawn to a fast-paced environment where every day brings new experiences? If you enjoy connecting with people from diverse backgrounds, then a career in travel retail may be your perfect match...This position is for a newly opened Discover store located in the departure lounge at London Heathrow Airport. We are on the lookout for passionate, dynamic individuals to join our team, who are dedicated to delivering excellence and embodying the spirit of London.The Role:Outstanding customer service is at the core of our business. We aim for every customer who walks into our store to be welcomed by a friendly team of Sales Advisors ready to provide expert assistance. As a Sales Advisor, you will engage in all aspects of our bustling store, ensuring top-notch customer service both on the sales floor and at the checkout.While previous customer service experience is preferred, it is not mandatory as comprehensive training will be provided. A five-year work history and personal reference, along with a Criminal Reference Check, will be necessary for this role as the store operates airside in the departures lounge. This will be discussed in detail during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer FocusGreet customers with a warm smileAssist customers in selecting productsPromote additional salesEnsure every customer receives exceptional serviceHandle customer transactions efficientlyStock ManagementMaintain stock levels in the storeAssist with receiving goodsParticipate in inventory checksManage merchandising and pricingHousekeeping & Health & SafetyKeep the store organized and presentable at all timesEnsure safe usage of cleaning productsMaintain a tidy store and stockroom in compliance with health and safety regulationsReport any potential hazards to managementSecurityEnsure the security of stock on the sales floor and compliance with till inventoryBe responsible for shop floor security during shiftsMaintain awareness of security risks in and around the store

Domino's Pizza Group Limited is looking for a Customer Service Representative based in London. This position acts as the initial contact for customers, responding to orders and inquiries with attention and professionalism. Role overview Clear communication and timely problem-solving are central to this role. The Customer Service Representative works to ensure every interaction supports a positive experience for Domino's customers. Key responsibilities Answer customer questions and process orders accurately Address concerns and resolve issues promptly Maintain a helpful and friendly approach in every interaction Location This role is based in London.

Neko Health works to transform healthcare by focusing on prevention and early intervention. The company brings together non-invasive technology and clinical expertise to deliver practical health insights for its members. Role overview The Customer Care Representative acts as the first point of contact for Neko Health members in the UK. Based in London, this person manages support interactions through email, phone, text/SMS, and social media. Daily tasks range from handling bookings to resolving complaints, always aiming to provide a supportive and member-focused experience. Compassion, strong organization, and thoughtful communication are key to success in this role. What you will do Respond to members warmly and promptly, ensuring each person feels heard and valued. High CSAT scores and meeting service level agreements (SLAs) are important measures of success. Take ownership of each case from first contact to resolution, anticipating member needs to reduce repeat inquiries and improve overall experience. Communicate in a way that consistently matches the Neko Health voice: human, thoughtful, and true to the brand. Identify patterns in member feedback and recurring issues, sharing these insights with internal teams to support product and service improvements. Requirements At least 2 years of experience in customer support, hospitality, or another high-touch service field. Fluent in English, with strong written and verbal communication skills. Experience supporting customers across channels such as phone, email, and digital or social platforms. Proven ability to manage bookings, troubleshoot issues, and resolve complaints professionally and efficiently. Familiarity with Zendesk or similar CRM tools. Sound judgment in tone, timing, and privacy, especially when interacting on public social media. Highly organized, attentive to detail, and able to manage a personal ticket queue effectively.

ABOUT THE ROLEJoin the Finisterre family at our vibrant Covent Garden store, where we are excited to welcome passionate retail professionals to take on the role of Retail Supervisor.This position serves as a gateway into management within our retail development pathway. As a Supervisor, you'll lead by example, driving sales performance through exceptional customer service, strong commercial awareness, and outstanding visual merchandising standards.Your primary focus will be on owning and executing visual merchandising within the store. You will ensure that product presentations are commercially driven, align with our brand, and are strategically implemented to optimize sell-through, conversion rates, and KPI performance. Through effective floor management, styling, and product placement, you will cultivate an engaging atmosphere that enhances customer experiences and drives commercial success.In collaboration with the management team, you will oversee the store's daily operations, taking charge of key areas including visual merchandising, operational efficiency, commercial performance, community engagement, and customer experience. Your contributions will help the team achieve store targets and KPIs while ensuring proficiency in all aspects of store operations.ABOUT FINISTERREFounded over twenty years ago to meet the needs of dedicated British surfers, Finisterre creates high-quality outdoor apparel for an inspired life in and around the ocean. As a proud B Corp certified company, we are committed to producing exceptional products in a responsible and transparent manner. Whether you are based at our stunning headquarters in St. Agnes, Cornwall, or in one of our retail locations throughout the UK, Finisterre offers a unique brand and career opportunity.Our retail locations are central to our community. As we continue to grow, we aim to expand our retail footprint, opening new stores in locations where our customers are and transforming them into exciting spaces that showcase our brand and product stories through our friendly and knowledgeable staff. Our retail teams offer incredible opportunities for building a long-term career with a purpose-driven brand.KEY RESPONSIBILITIESCustomer ExperienceAct as a role model for your team, inspiring them to deliver exceptional customer service and providing ongoing shop floor training.Assist the management team in delivering comprehensive product training, ensuring the team is well-versed in our unique product offerings.Encourage team members to create an inspiring and engaging atmosphere, fostering relationships with our loyal and new customers as well as the Finisterre community.Utilize sound judgment in all customer service matters, making informed decisions with a strong customer focus.Visual MerchandisingTake ownership of visual merchandising execution, ensuring standards are maintained and aligned with commercial goals.

Three UK is hiring a part-time Retail Customer Advisor for its London location. This position places you on the shop floor, where you interact directly with customers and represent the Three UK brand. Role overview In this role, the focus is on supporting visitors throughout their in-store experience. You will answer questions, guide people to the right products or services, and ensure everyone leaves with what they need. Providing friendly, clear advice on technology and mobile plans is a key part of the job. Keeping the store tidy and welcoming is also important. What you will do Greet customers and listen carefully to their needs Assist shoppers in selecting suitable products and services Offer straightforward, approachable advice about technology and plans Help maintain an organized, inviting store environment Requirements Comfortable talking with people and finding solutions Interest in technology and mobile devices Positive, helpful attitude on every shift This part-time role suits those who enjoy helping others and want to learn more about the latest tech in a retail setting.

Join Emco Corporation as a Customer Service Representative focused on our prestigious National Accounts. In this role, you will be the vital link between our clients and our company, ensuring their needs are met with efficiency and professionalism. You'll handle inquiries, resolve issues, and provide exceptional service to enhance our clients' experiences.This is a fantastic opportunity for individuals looking to kickstart their careers in customer service within a dynamic and supportive environment.

Join our dynamic team as a Customer Service Agent, where you will play a crucial role in providing exceptional support to our valued customers. Your primary responsibilities will include addressing customer inquiries through multiple channels, including in-app support, phone calls, emails, and social media. You will effectively triage and resolve a variety of issues, such as onboarding, payment and cashback inquiries, and more, ensuring a high level of customer satisfaction and operational excellence.This position is mainly remote, with a requirement to visit the office at least bi-weekly.Key ResponsibilitiesHandle and respond to customer queries via email, inbound tickets, phone calls, and social media.Provide immediate assistance through live chat and inbound tickets to efficiently resolve customer issues.Assist users with onboarding, payment-related issues, disputes, and other inquiries promptly.Collaborate closely with internal teams, including Compliance, Engineering, and Product, to enhance processes and customer service tools.Contribute to the refinement of support processes by identifying issues and recognizing trends.Help document processes to develop operational guidelines as we continue to grow.Work under the operations lead's guidance to plan and coordinate activities ensuring KPIs are met.Monitor daily operations, track performance, and suggest procedural improvements to enhance efficiency and uphold quality standards.

Join the AA Driving School & BSM as a Customer Service Advisor, where your passion for customer care drives our mission to deliver exceptional experiences. As a key member of our team, you'll be responsible for managing inbound and outbound communications, guiding customers through their journey, and resolving any queries with professionalism and efficiency. Enjoy a flexible work environment from Monday to Friday, allowing you to maintain a healthy work-life balance.

About UsKAYALI is a vibrant fragrance brand founded in 2018 by renowned beauty entrepreneur Mona Kattan. The name KAYALI translates to 'my imagination' in Arabic, reflecting our commitment to a modern fragrance experience deeply rooted in Mona's rich Middle Eastern heritage. Our brand celebrates the art of layering scents, allowing individuals to express their moods and share the joy of fragrance as a ritual of goodwill and self-love. Each of our luxurious fragrances is crafted with the finest ingredients and showcases true craftsmanship, presenting delectable notes in beautifully designed bottles.Our MissionAt KAYALI, we strive to empower individuals to feel like the diamonds they truly are. We aim to build a global community of fragrance enthusiasts by sharing our innovative and luxurious scents along with our Middle Eastern fragrance rituals.Position OverviewWe are currently seeking a passionate and knowledgeable Retail Fragrance Consultant to join our team at Selfridges in London. In this full-time role, you will embody the essence of KAYALI through exceptional customer service, fragrance expertise, and impressive sales performance. You will work closely with the Counter Manager to ensure every visitor has an unforgettable shopping experience, utilizing fragrance discovery and KAYALI layering techniques to foster engagement and loyalty.Key ResponsibilitiesProvide personalized, luxury service to every customer.Guide customers through KAYALI’s fragrance families, layering techniques, and brand narratives.Assist in achieving daily and monthly sales targets.Maintain an in-depth understanding of product benefits, brand innovations, and KAYALI’s DNA.Engage in continuous training to enhance your selling and fragrance knowledge.Effectively communicate the KAYALI brand message and visual identity.Operational SupportAssist with stock checks, replenishment, and upkeep of testers.Ensure merchandising and hygiene standards are upheld at all times.Support operational tasks to maintain counter readiness.Participate in in-store events, sampling activities, and masterclasses.Proactively engage with customers to drive foot traffic and engagement.RequirementsA minimum of 2 years of experience in retail, particularly within beauty, fragrance, or luxury sectors.Strong interpersonal skills and a genuine passion for fragrance.Confident, energetic, and comfortable in approaching new customers.Highly organized, dependable, and capable of thriving in a fast-paced retail environment.Availability to work weekends, evenings, and peak periods as needed.

Join our dynamic team at smcp as a Retail Sales Assistant in London! In this role, you will be the face of our brand, providing exceptional customer service and enhancing the shopping experience for our clients. You will assist customers in finding the perfect products, maintain the presentation of the store, and support sales goals.

Join our dynamic team as a Customer Service Representative at Farm Boy Inc. in London! This part-time role is perfect for individuals who are passionate about providing outstanding customer service and thrive in a fast-paced environment. You will be the face of our company, responsible for assisting customers, answering inquiries, and ensuring a delightful shopping experience.