Partner Success Manager

At NICE, we continually push the boundaries of what is possible. Our ambition drives us to be innovators in our field, and we are committed to excellence in everything we do. If you share our passion for challenge and success, we invite you to consider an opportunity that could ignite your career.Position OverviewThe Partner Success Manager plays a pivotal role in nurturing relationships and driving performance across our Resell Partners and GSI/BPO Partners. This dynamic position is focused on enhancing partner engagement, managing partner programs, and ensuring that our partners have the essential resources and guidance to deliver exceptional value to their customers. As the primary point of contact for assigned partners, you will support strategic initiatives and foster partner enablement to achieve operational excellence. Your ImpactPartner Account ManagementAct as the main relationship manager for assigned Resell and GSI/BPO Partners.Gain a deep understanding of partner business models, objectives, and performance indicators to align goals and drive mutual success.Assist partners in increasing adoption, expanding their services, and maintaining ongoing engagement with our platform.Program ManagementOversee partner programs, enablement efforts, and readiness initiatives to assure partner proficiency and consistency.Track partner performance against established frameworks and offer guidance to enhance results.Facilitate partner communications, including updates and access to resources and strategic initiatives.Cross-Functional CollaborationCollaborate closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to provide partners with seamless support.Share partner feedback and insights with internal teams to drive product enhancements and operational improvements.Engage in partner reviews and contribute to strategic planning sessions.

Join FreedomPay as a Partner Success Manager and be the key liaison for our esteemed enterprise partners. In this dynamic role, you will ensure partner needs are met through proactive communication and relationship management. Ideal candidates will possess a strong background in the payment industry, thrive in a fast-paced technical environment, and enjoy collaborating with cross-functional teams to foster partner satisfaction and drive long-term success.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

At Multiverse, we are revolutionizing the way individuals upskill in AI and technology. Our platform collaborates with over 1,500 companies to provide transformative learning experiences that reshape today's workforce.We offer specialized apprenticeships that cater to individuals of all ages and career stages, equipping them with essential AI, data, and tech skills. Our learners have generated over $2 billion in ROI for their employers, significantly enhancing productivity and measurable performance.In June 2022, we celebrated a significant milestone with a $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion and making us the UK's first EdTech unicorn.With an operational presence and a growing team of over 800 employees, we are poised for ambitious expansion. Join us in our mission to empower the workforce to thrive in the AI era.The OpportunityAs a Client Value Partner (CVP), you will be the key architect in driving customer success, focusing on long-term retention, growth, and demonstrable ROI. Your role will connect clients' strategic business goals with Multiverse's delivery capabilities, transforming apprenticeship programs from mere training initiatives into powerful workforce transformation engines.You will lead the critical Implementation and Onboarding phase to ensure a successful launch while continuously delivering value, expanding accounts, and nurturing strategic partnerships with senior stakeholders.Core Responsibilities1. Implementation & Successful Launch FulfillmentEnd-to-End Onboarding: You will serve as the primary accountability point during the implementation phase, managing the seamless transition from sales to live delivery.Launch Excellence: Coordinate with internal teams (Admissions, Delivery, Product) to ensure timely enrollment of learners and adherence to program launch schedules.Technical & Operational Set-up: Address early-stage risks by ensuring clients are equipped with the necessary infrastructure and set expectations for sustained success.2. Delivering & Evidencing ValueROI Translation: Actively demonstrate and communicate the value derived from our programs, ensuring clients recognize the impact on their business.

Role Overview StructureFlow is looking for a Client Success Manager based in London. This role focuses on building strong client relationships and supporting organizations as they use our software solutions. The Client Success Manager acts as the main contact for clients, helping them get the most value from our platform. What You Will Do Serve as the primary point of contact for assigned clients throughout their journey with StructureFlow. Develop and maintain close relationships with clients to understand their needs and objectives. Facilitate clear and effective communication between clients and internal teams. Offer strategic guidance to help clients achieve their goals using our platform. Location This position is based in London, England, United Kingdom.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional concierge customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, evolving into quicker resolutions, engaging conversations, and enduring relationships. Our vision is supported by distinguished investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.As an in-office company, we are motivated by a collective commitment to excellence and agility. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative work culture.About the TeamThe Agent Success team at Decagon is pivotal in optimizing the customer experience with our product. Collaborating with a talented and dedicated team of Agent Success Managers (ASMs), you will develop best practices, assist customers through significant implementations, and infuse customer insights into our product strategy. Together, we define how to deliver value to our enterprise clients as the company continues to grow.About the RoleAs a vital member of the Agent Success team, your role will involve partnering closely with clients to guide them through deployments, support user adoption, and ensure they have the necessary tools and insights to achieve impactful results. You will collaborate across functions with Product and Engineering to identify customer needs, troubleshoot issues, and enhance our technology's performance in real-world contexts. This position combines relationship management with practical execution, making it perfect for someone who thrives in a dynamic environment and desires to make a tangible impact in a rapidly expanding company.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Nice Ltd. is looking for a Principal Partner Success Implementation Engineer based in London. This position centers on enhancing partner experiences and ensuring the effective rollout of company solutions. Key responsibilities Collaborate with both internal teams and external partners to deliver solutions tailored to partner requirements. Develop and sustain strong working relationships with partners during each stage of the implementation process. Provide support to partners, helping them adopt Nice Ltd. products and maintain satisfaction over time. Role focus This role emphasizes communication, relationship building, and hands-on support to help partners achieve success with Nice Ltd. solutions.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Join Alaro as a PartnerAt Alaro, we are at the forefront of revolutionizing legal services. Our AI-native law firm is dedicated to providing prompt and precise legal insights to investment funds, financial institutions, and corporate clients. By merging seasoned expertise with cutting-edge technology, we ensure that routine tasks are performed swiftly, allowing critical decisions to be made without delay. We are creating an environment for lawyers eager to explore new frontiers in legal practice.Founded in April 2025, Alaro has successfully secured a $2M pre-seed funding followed by a $7M seed round, led by a prestigious tier-1 US venture capital firm. Our innovative product is actively utilized by our legal team on real cases, fostering a dynamic feedback loop between our software and legal practice. With a growing client base and an exceptional team of engineers and legal professionals, we invite you to join us on this exciting journey.Our Working PhilosophyChallenge Conventional Wisdom: We refuse to simply accept traditional law firm processes. Instead, we question and reconstruct from the ground up.Swift Action, Solid Foundations: We prioritize delivering exceptional work promptly, subsequently codifying successful practices into playbooks and workflows. While speed is crucial, we do not compromise on quality.Ownership with Insight: We manage cases comprehensively, serve as trusted advisors, and communicate transparently about risks and trade-offs. We ensure tasks are completed by the agreed deadlines.AI-Driven Operations: Our daily operations are AI-assisted, empowering our lawyers with modern tools to expedite routine tasks and maintain momentum, dedicating more time to strategic judgment and outcomes.What We ProvideCommission Benefits: Earn a significant share of the fees generated from your contributions, backed by transparent financial structures.A Supportive Platform: Utilize our AI-driven workflows, precedents, and delivery playbooks to serve your clients more efficiently and consistently, without sacrificing quality.Support from a Senior Team: Collaborate with a team of seasoned legal professionals, enabling you to work faster and enhance your service offerings.A Reputable Brand: Represent the Alaro name, recognized for its high standards of quality, responsiveness, and commitment to excellence, supported by a robust delivery framework.Operational Support: Comprehensive assistance with onboarding, conflict checks, matter intake, engagement processes, billing, and collections.

Harness is at the forefront of the AI Software Delivery Platform revolution, founded by the visionary technologist and entrepreneur Jyoti Bansal, who previously founded AppDynamics, a company that was acquired by Cisco for an impressive $3.7 billion. To date, Harness has successfully raised approximately $570 million in funding and boasts a valuation of $5.5 billion, supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As artificial intelligence continues to enhance code development, the true challenge now lies in the subsequent stages of software delivery—namely testing, deployment, application security, reliability, compliance, and cost efficiency. Harness addresses these challenges by integrating AI and automation into the software delivery lifecycle, empowering teams to deliver software faster while ensuring robust security and governance throughout.Utilizing Harness AI and the Software Delivery Knowledge Graph, our platform provides deep context and intelligent automation throughout the software delivery process, with governance and policy-driven controls seamlessly embedded.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, and 9.1 billion optimized tests, while managing $2.8 billion in cloud expenditures. Our solutions have enabled clients such as United Airlines, Morningstar, and Choice Hotels to expedite their release cycles by up to 75%, significantly reduce cloud costs by as much as 60%, and achieve a tenfold increase in DevOps efficiency.With a global presence spanning 14 offices across 25 countries, Harness is redefining the future of AI-driven software delivery, and we are in search of exceptional talent to join us on this exciting journey.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

About UsPerk, previously known as TravelPerk, is a pioneering platform for travel and spend management. Our goal is to eliminate the tedious, manual tasks that hinder productivity, allowing our users to focus on what truly matters. Our tools seamlessly automate everything from travel bookings to expense management and invoice processing. By addressing the hidden inefficiencies in the workplace, we aim to boost productivity and enhance employee morale, ultimately driving innovation.With over 10,000 companies relying on us globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are tackling a staggering $1.7 trillion productivity loss each year.Founded in 2015, Perk has expanded to over 1,800 employees across 12 offices, with headquarters situated in London and Boston. We blend innovation, accountability, and simplicity to redefine how businesses operate and how employees experience their work environment.Our core values, including ownership, delivering a 7-star experience, and teamwork, guide our mission. We celebrate curiosity, purpose, and mindset, recognizing that they are essential to unlocking your potential. Our talent team comprises top professionals from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a significant impact and transforming the workplace for millions, we welcome you to join our team.For more information, please visit www.perk.com.