About the job
Cubitts seeks an Optical Associate for the St. James store in London. This position centers on welcoming customers, guiding them through frame and lens selection, and delivering a memorable experience. The team values technical ability, careful attention to detail, and authentic customer care. Creating an inclusive and equitable workplace is a shared goal.
What you will do
- Provide attentive service throughout each customer’s visit, following Cubitts’ experience standards.
- Share the story, mission, and values of the Cubitts brand during customer interactions.
- Help customers choose frames and lenses, offering recommendations tailored to their needs.
- Dispense both prescription and non-prescription lenses with accuracy.
- Adjust and repair frames to ensure comfort and fit.
- Introduce customers to the Made to Measure service, explaining its craftsmanship and benefits.
- Maintain a tidy, organized store with attractive displays and well-presented stock.
- Follow GDPR and patient confidentiality guidelines to uphold professionalism and trust.
- Collaborate with colleagues and other departments to support a positive team environment.
About Cubitts
Cubitts serves millions of spectacle wearers across the UK, emphasizing innovation and inclusivity in eyewear. The company’s commitment extends beyond its products, aiming to build a diverse team and foster a welcoming environment for all.

