About the job
Cubitts is reshaping the optical industry with a focus on innovative, customer-centered eyewear. The company values diversity, equity, and inclusion, aiming to create a workplace where everyone can develop and grow.
Role overview
As an Optical Associate at the Notting Hill store, the role centers on delivering memorable in-store experiences. This position blends technical skills with a warm, approachable manner. Optical Associates guide customers through frame and lens choices, share the Cubitts story, and help maintain smooth store operations within a supportive team.
Main responsibilities
- Provide attentive service at every stage of the customer journey, following Cubitts’ standards.
- Communicate the brand’s story, mission, and values to enrich customer interactions.
- Assist with frame and lens selection, offering tailored product advice.
- Dispense prescription and non-prescription lenses with accuracy.
- Adjust and perform basic repairs on frames for optimal fit.
- Introduce and explain the Made to Measure service, highlighting its craftsmanship and benefits.
- Keep the store clean and organized, with appealing displays and well-managed stock.
- Follow GDPR and patient confidentiality guidelines to ensure professionalism and trust.
- Collaborate with teammates and other departments to support a positive environment.
Location
This position is based at the Notting Hill store in London, England, United Kingdom.

