Member Experience Manager

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.Discover more about us at www.industriousoffice.com/careers.The Role:As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.Proactively managing inventory and taking ownership of ordering supplies for your location.Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.Ensuring a seamless onboarding experience for new members by adding them to various systems.Providing support with IT or Wi-Fi issues, no task is too big or small.Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.Conducting walkthrough tours while your Member Experience Manager assists other potential members.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

We are seeking a dynamic and driven Workplace Experience Manager to join our innovative team at Orbital. In this role, you will be responsible for enhancing the workplace environment, ensuring employee satisfaction, and fostering a culture of collaboration and productivity. You will collaborate closely with various departments to create engaging workplace experiences and implement initiatives that promote employee well-being.

fuseenergy is looking for a Workplace Experience Manager based in London. This position centers on shaping the day-to-day experience for employees within the office. What you will do Oversee facilities to ensure the workspace is well maintained and functional Support and nurture a positive workplace culture Manage daily operations so that employees can work productively and feel supported Role focus The Workplace Experience Manager plays a key part in making the office a place where people can do their best work. This involves both practical management of the space and attention to the overall atmosphere and employee well-being.

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

Role Overview The Guest Experience Manager at Accor Hotels shapes how guests feel about their stay. This role focuses on raising service standards and making sure guests leave satisfied. Based in London, the position calls for hands-on leadership in guest relations and service improvement. What You Will Do Oversee guest relations, responding to feedback and resolving concerns promptly Lead efforts to improve service quality across the hotel Develop and implement new strategies to enhance the guest experience Work closely with teams to maintain and exceed Accor Hotels' service standards

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

Founded in 1971, Mulberry is rooted in Somerset, England. Over the past fifty years, we have evolved into a globally recognized British lifestyle brand, celebrated for our exceptional quality and design that embodies the Mulberry Spirit.Sustainability has been integral to Mulberry's philosophy since our inception. In recognition of our commitment to a purpose-driven approach, we proudly achieved B Corp Certification in 2024.While we have grown into a global brand, our core values remain unchanged; we are committed to enhancing our positive impact on both people and the planet. Our team embodies honesty, dynamism, and a spirit of community.If these values resonate with you, we would love for you to join our team.At Mulberry, we refer to our Assistant Managers as 'People and Experience Leaders' because we seek individuals who are passionate about fostering relationships, dedicated to delivering an extraordinary customer experience, and eager to grow personally and professionally. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Team Development:- Collaborate with your Store Leader to develop a high-performing team that values diversity and ensures every individual feels respected, included, and valued. Advocate for equity, empathy, and understanding in all interactions.- Foster dynamic discussions and welcome diverse perspectives to inspire creativity and collaboration.- Cultivate a culture that embraces constructive feedback; acknowledge achievements, coach effectively, and motivate your team.Customer Focus:- Create a warm and enjoyable atmosphere for both customers and team members.- Commit to providing an engaging and unforgettable customer experience, inspiring your team to do the same.- Stay culturally attuned; understand how Mulberry integrates into the wider context of life and art around us.

Established in 1971, Mulberry has its roots in Somerset, England, and has evolved into a renowned British lifestyle brand celebrated globally for its dedication to quality and design that embodies the unique Mulberry Spirit.Sustainability has been at the heart of Mulberry since its inception. In 2024, we proudly achieved B Corp Certification, underscoring our commitment to purpose-driven practices that positively influence society and the environment.As a global brand, our core values remain steadfast; we are dedicated to enhancing our impact on individuals and the planet. Our team embodies honesty, dynamism, and community spirit, and we seek like-minded individuals to join us.At Mulberry, our Assistant Managers are referred to as 'People and Experience Leaders' because we value a passion for people, a commitment to delivering outstanding customer experiences, and a willingness to learn and grow. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.What we are looking for:You will collaborate closely with your Store Leader to build an exceptional team:- You will help create a high-performing team that celebrates diversity and ensures every individual feels valued, respected, and included. Championing equity, empathy, and understanding in all interactions is essential.- You will foster dynamic discussions, welcoming new ideas and various perspectives to enhance creativity and collaboration.- You will cultivate a culture of honest feedback, recognizing achievements, providing coaching, and embracing challenges.You will maintain a strong customer focus:- You will create a welcoming and enjoyable atmosphere for both customers and team members.- You will be dedicated to providing an engaging and memorable customer experience in your store and inspire your team to do the same.- Being culturally aware, you will understand how Mulberry integrates into the art and life surrounding us, using this insight to enrich the customer experience.

Founded in 1971 in Somerset, England, Mulberry has established itself as an iconic British lifestyle brand, celebrated globally for its unparalleled quality and design that embodies the Mulberry Spirit.With sustainability ingrained in our ethos since day one, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.While we have transformed into a global brand, our core values remain intact; we prioritize enhancing our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you resonate with these values, we invite you to become part of our team.At Mulberry, our Assistant Managers are known as 'People and Experience Leaders.' This role demands a passion for people, a commitment to delivering exceptional customer experiences, and a willingness to grow both personally and professionally. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Collaborate with the Store Leader to cultivate an exceptional team:Foster a high-performing team where diversity is celebrated and every member feels valued, respected, and included, championing equity, empathy, and understanding in every interaction.Encourage dynamic discussions, welcoming ideas and diverse perspectives to drive creativity and collaboration.Create a culture that embraces honest feedback, recognizing successes, coaching, and providing challenges for growth.Maintain an unwavering focus on customer satisfaction:Nurture a welcoming and enjoyable atmosphere for customers and team members alike.Commit to delivering engaging and memorable customer experiences in your store, inspiring your team to do the same.Stay culturally attuned to how Mulberry integrates into the broader context of life and art, utilizing this understanding to enhance customer interactions.

Assistant Manager - Members LoungeThe Arts Club, renowned for its rich history and exceptional hospitality, is looking for a dynamic and enthusiastic Assistant Manager to join our esteemed Food and Beverage Service Team. Located in the heart of Central London, our exclusive Private Members Club offers a unique environment where members can enjoy a relaxed yet refined atmosphere in our Members Lounge.As the Assistant Manager, you will play a crucial role in creating memorable experiences for our members. The Members Lounge is not just a restaurant but also serves as an events venue, private dining area, meeting space, and late-night cocktail bar. With a focus on building relationships, we take pride that many of our members view the Lounge as their second home. Our venue also features a rotating selection of art exhibitions and live music, making it a vibrant social hub in Mayfair.We seek an individual with a positive attitude and the ability to adapt to the diverse needs of our Lounge. This is a fantastic opportunity for candidates with a few years of relevant experience who are eager to expand their managerial skills and knowledge in a prestigious setting.Key Responsibilities:* Deliver exceptional service to our Members, enhancing their experience from arrival to departure within this exclusive environment.* Ensure high standards of food and beverage service, supporting staff during busy periods and overseeing the Lounge and Events Dining Space.* Execute opening and closing procedures to maintain compliance and quality assurance standards.* Lead and inspire a dedicated team, fostering a culture of first-class service.* Assist the General Manager with hiring, training, scheduling, evaluation, and motivation of team members.* Collaborate with our food and beverage outlets and Club operations to maximize resource efficiency.* Anticipate service needs and provide personalized solutions for Member requests.* Address and resolve issues calmly and logically.* Showcase a passion for service quality, working closely with Reception and Guest Relations to ensure prompt management of inquiries.* Guide Members and their guests during private events, offering insights into current exhibitions and upcoming Club events.Candidate Profile:We are looking for an outgoing individual with charisma and a passion for delivering exceptional service in a high-end environment. Essential Skills:* Previous experience in a similar role* Strong interpersonal and communication skills* Ability to lead and motivate a team* Flexibility and adaptability in a dynamic environment* Passion for the arts and hospitality* Problem-solving skillsJoin us in shaping memorable experiences for our Members!

Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.

About LystLyst is a pioneering global fashion shopping platform established in London in 2010, catering to over 160 million shoppers annually. We curate selections from 27,000 of the world’s premier brands and retailers. In 2025, Lyst partnered with Zozo, the operators of Zozotown, Japan's leading fashion e-commerce platform. This collaboration signifies a transformative era for Lyst as we strive to redefine the landscape of fashion shopping through artificial intelligence, personalization, and cutting-edge technology.The MissionWe are seeking an accomplished Engineering Manager to join our Shopping Experience team. You will play a crucial leadership role in our endeavor to create the most intelligent and seamless fashion shopping platform globally.In this position, you will collaborate closely with Product and Design within a leadership trio to shape strategic initiatives, drive execution, and deliver substantial business impact across Lyst’s Marketplace. This team is essential in enhancing the customer experience, facilitating a smooth purchasing journey, and showcasing the value of our partner fashion retailers. You will blend strategic technical leadership with a strong emphasis on operational excellence, predictable delivery, and the professional growth and wellbeing of your team.Key ResponsibilitiesTeam Leadership: Cultivate a high-performing and psychologically safe environment that empowers engineers to excel. You will be responsible for the hiring, retention, mentoring, and career advancement of your engineering team.Delivery Management: You will oversee the execution of strategy, ensuring it translates into predictable and high-quality delivery. Utilizing Agile methodologies, you will eliminate obstacles, manage inter-team dependencies, and contribute to code reviews. This role is hands-on and involves direct engagement with engineers.Technical Strategy: While you won't be coding daily, you will maintain close engagement with the technical aspects. You will guide architectural decisions, uphold code quality standards, and ensure the team addresses technical debt alongside feature development.Collaboration: Acting as a liaison between engineering and the broader business, you will translate complex technical concepts into clear, actionable insights for stakeholders across Marketing, Commercial, and Partnerships.Within Your First 3 Months, You Will:People: Forge strong relationships with your direct reports, understand their motivations and career aspirations, and establish clear growth trajectories.Delivery: Assess existing Agile practices and implement targeted enhancements that improve predictability, quality, and team efficiency.

Clifford Chance is looking for a Major Incident and Experience Manager to join the team in London. This position centers on managing significant incidents, aiming to reduce service disruption and support a smooth customer experience. Role overview This role involves overseeing the response to major incidents, coordinating actions across teams, and ensuring clear communication throughout each event. The Major Incident and Experience Manager also works to improve processes and guides the approach to incident management. What you will do Manage major incidents from identification through resolution Lead communication efforts during incidents to keep stakeholders informed Support initiatives to enhance customer experience and service reliability Drive continuous improvement in incident response strategies Location This position is based in London.

Are you passionate about creating outstanding workplace experiences? Join Faire as a Workplace Experience Manager in London, where you will play a crucial role in enhancing our office environment and ensuring our teams feel engaged and productive. Your creativity and problem-solving skills will help shape the culture of our workspace, making it a welcoming and inspiring place for all employees.

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

ABOUT BIGLIGHTBiglight is a cutting-edge experience design agency that seamlessly integrates customer insights, user experience (UX), and innovative design. Our mission is to empower prominent brands to craft extraordinary customer experiences through ongoing innovation and experimental practices.Our distinctive methodology enables brands to uncover the unmet needs of their customers, transforming how they address these needs through rigorous testing, personalized strategies, and service innovation across all platforms.Why Choose Biglight?At Biglight, we envision your career as an exhilarating journey filled with growth, impact, and creativity. This is your chance to influence the future of user experiences for some of the world’s most renowned brands while defining your own professional path.We pride ourselves on being a people-centric organization that thrives on the expertise and talent of our exceptional team. We seek out top-tier talent from diverse backgrounds, fostering an environment that supports development and collaboration, all while partnering with prestigious brands such as The North Face, Vans, and Marks & Spencer.What Awaits YouEngage in Exciting, Real-World ProjectsCollaborate with clients on a variety of projects, working alongside seasoned team members to enhance your skills in both research and design. From wireframing and usability testing to championing user-centered solutions, you will constantly learn through practical experience.Realize Your IdeasYour contributions at Biglight will yield tangible, measurable results. You’ll play a pivotal role in shaping user experiences that directly influence our clients' success, delivering both creative and strategic solutions.Grow with UsWe are dedicated to helping you refine your skills across diverse methodologies, from user research to experience design. As your confidence grows, you will have the opportunity to lead project segments, facilitate workshops, and collaborate closely with clients.

Join Wise as a Senior Product Manager where you'll lead the charge in enhancing our WISE Platform's embedded experiences. You'll work cross-functionally with engineering, design, and marketing teams to develop innovative product strategies that resonate with our users.