Marketing Manager - CRM & Product

About LystLyst is a premier global fashion shopping platform that began its journey in London in 2010, serving over 160 million shoppers annually. Our platform boasts an extensive collection of premium and luxury fashion items, curated from 27,000 of the world’s most prestigious brands and retailers. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership signifies a transformative phase for Lyst as we leverage AI and technology to reshape the future of fashion shopping.At Lyst, we prioritize our customers by delivering an exceptional search and discovery experience that inspires, fulfills, and personalizes their shopping journey. We believe that while fashion is exhilarating, the shopping experience can often be challenging. Our mission is to enhance the joy of fashion shopping by utilizing our technological prowess, data insights, and creativity, helping fashion shoppers make informed choices and assisting fashion partners in reaching better audiences as the premier destination for fashion enthusiasts.The Role:We are excited to announce a new pivotal role within our team, aimed at advancing our marketing strategy across both new and established markets. Reporting directly to the VP of Marketing, the Marketing Manager will collaborate with stakeholders at all levels throughout the organization. Key responsibilities include:Leading the weekly email and push notification strategy, collaborating with editorial and creative teams to enhance performance.Creating targeted email campaigns for specific customer segments and cohorts (e.g., geo-specific acquisition initiatives).Developing and managing the Product Marketing calendar and briefs to effectively communicate our digital offerings to consumers and customers.Analyzing email and push notification performance metrics, including click-through rates, revenue generation, member acquisition, and retention rates.Collaborating with marketing and product engineering teams to refine audience segments and strategize future initiatives, including the use of new CRM channels.Ensuring fluency in the onsite and in-app roadmap by working closely with product engineering teams.RequirementsA minimum of 3 years' experience in managing CRM marketing plans for a brand, encompassing email and push notifications.Experience in executing app and web-focused CRM strategies.Proficiency in navigating a matrix organization with multiple stakeholders across product, marketing, and creative/brand.Knowledge of the UK and US fashion markets is advantageous but not mandatory.Experience collaborating with innovative in-house product teams.Familiarity with data platforms such as Braze, Adjust, and Snowflake.

Life360 is seeking an experienced CRM Marketing Manager to join our dynamic team in London, UK. In this pivotal role, you will be responsible for developing and executing marketing strategies specifically tailored for the Latin American market. You will leverage data-driven insights to enhance customer engagement and retention while ensuring alignment with our overall business objectives.Your expertise in CRM tools and marketing analytics will be essential in optimizing our campaigns and improving the customer journey. As a key player in our marketing department, you will collaborate closely with cross-functional teams to drive growth and strengthen our brand presence in LATAM.

Join Laundryheap, an award-winning and innovative startup revolutionizing the laundry and dry cleaning sector. Operating in over 14 global markets and rapidly expanding across Europe, Asia, and North America, we take pride in our ability to deliver pristine laundry within 24 hours, establishing ourselves as one of the fastest services in the industry.The RoleAs the Senior CRM & Lifecycle Marketing Manager, you will spearhead Laundryheap's lifecycle messaging strategy, transforming first-time customers into loyal patrons and turning regular users into subscribers.This role is more than just executing campaigns; it’s a leadership position with a hands-on approach, positioned at the confluence of CRM, product, and data. You will architect the program from scratch, developing the strategy, structure, channel mix, and testing cadence while managing a talented team member to support your vision. Your success will be measured by repeat order rates and customer lifetime value (LTV) across various cohorts, setting the benchmark for your team's execution.You will directly oversee a Customer Lifecycle Manager, who will manage the daily execution and optimization of customer sequences through email, push notifications, SMS, and WhatsApp.Your ResponsibilitiesYou will own the entire retention cycle:Developing post-order habit sequences to encourage repeat purchases (1st → 2nd → 3rd+ orders)Creating win-back flows for lapsed customersDesigning upsell strategies for subscriptionsImplementing behavioral nudges and lifecycle triggersEstablishing suppression logic and CRM segmentation architectureOptimizing the channel mix across email, push notifications, SMS, and WhatsApp, ensuring effective integrationYou will track and report on key metrics:Repeat order rates across cohortsCustomer lifetime value and time to reorder metricsLapsed customer recovery ratesMonitoring unsubscribe and spam rates as performance indicatorsWho You AreEssential Qualifications:5+ years of experience in B2C lifecycle, retention, or CRM marketing, preferably within a consumer app or marketplace environmentHands-on experience in building automated sequences using behavioral CRMs (e.g., Customer.io, Braze, Klaviyo)Proven track record in conducting CRM experiments, including A/B testing on sequences, timing, copy, and segmentation, translating insights into actionable program improvementsExperience in managing lifecycle programs across multiple channels, including email and push notifications, as well as SMS or WhatsAppSkilled in writing briefs and copy independentlyAdept at analyzing cohort data using spreadsheets or BI tools to derive testing hypothesesUnderstanding of suppression logic, exit conditions, and sequence architecture beyond simple campaign executionWhat You Won't Be DoingWaiting for a brief; this role is responsible for crafting themReceiving a pre-defined strategy; you will shape, validate, and own the strategy that is developedManaging a large team; you will have a single direct report, allowing for streamlined decision-making and full ownership of the project

Join ClearBank as a Product Manager specializing in CRM solutions, particularly Salesforce, where you will be pivotal in shaping our product strategy and enhancing customer experience. You will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to drive product vision and execution.

CRM & Marketing Automation ManagerJoin our dynamic team at InMotion Ventures 3 as we redefine luxury vehicle ownership and rental experiences. Based in London, we are a forward-thinking company combining the innovative brands Pivotal and THE OUT, both committed to transforming the automotive landscape.PIVOTALPivotal offers an unparalleled car subscription service, allowing members to enjoy the latest Jaguar and Land Rover models without the long-term commitment and stress of traditional ownership. With a simple monthly payment, we handle everything from insurance to servicing.THE OUTAt THE OUT, we’ve revolutionized luxury car rentals by eliminating queues and hidden fees. We deliver first-class Jaguar Land Rover vehicles directly to your door, ensuring a seamless experience for both leisure and business trips.Your role will be pivotal in enhancing customer engagement through effective CRM and marketing automation strategies, thus setting new benchmarks in customer experience.

ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.

ASOS Plc is hiring a Head of CRM and Lifecycle Product to guide the CRM and Lifecycle Product team in London. This leadership role shapes how ASOS connects with customers and builds lasting relationships. Role overview The Head of CRM and Lifecycle Product focuses on driving customer engagement and retention. This position uses data insights to improve both product offerings and the overall customer experience. The role works closely with teams across the business to ensure strategies match company goals. What you will do Develop and implement CRM strategies that support customer growth and loyalty Optimize customer lifecycle processes to improve retention Collaborate with other departments to align CRM initiatives with business objectives Analyze customer data to spot trends and identify new opportunities Requirements Experience leading CRM and lifecycle product teams Strong background in using data to inform strategy Ability to work across functions and communicate clearly with stakeholders

About Mixpanel Mixpanel helps organizations turn complex data into clear insights. More than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, use Mixpanel’s AI-first digital analytics to improve adoption, strengthen retention, and drive business outcomes. The platform brings together product and web analytics, session replays, experimentation, feature flags, and metric trees to deliver actionable information teams depend on. Learn more at mixpanel.com. Role Overview Mixpanel is seeking a Senior Product Marketing Manager for its London, UK (hybrid) office. This role sits within the marketing team and shapes messaging, content, and campaigns that connect with target audiences, influence buying decisions, and help users get the most from Mixpanel’s products. The Senior Product Marketing Manager leads go-to-market (GTM) strategies across EMEA, with a focus on launching new features, running demand generation campaigns, and supporting sales enablement. This position plays a key part in developing Mixpanel’s marketing approach in EMEA and coordinating with stakeholders to deliver on strategy. What You Will Do Develop and execute GTM plans for new feature launches in EMEA Drive demand generation campaigns tailored to regional audiences Create sales enablement materials and initiatives Collaborate with product and cross-functional teams to align messaging and strategy Champion the customer perspective and incorporate it into marketing efforts Act as a strategic partner for product development Craft compelling narratives that highlight Mixpanel’s value Reporting This position reports directly to the VP of Product Marketing.

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

About Us:At Omaze, we empower our community across the UK and Germany to win extraordinary homes and life-changing rewards while supporting the causes they cherish.With the incredible support of our Omaze Community, we've successfully raised over £100 million for UK charities within just five years, aiding organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity in their vital missions.And this is just the beginning! Omaze is cultivating a culture dedicated to growth and driving significant social impact on a global scale. Job OverviewWe are on the lookout for a CRM Manager to help shape and expand our lifecycle and automation engine. Your pivotal role involves crafting and executing compelling, data-driven, multi-channel communications that enhance the customer experience and boost commercial success.This is an excellent opportunity for someone who thrives on blending hands-on campaign execution with strategic insight. You will primarily engage through email, push notifications, SMS/RCS, and more, working closely with Data, Product, Engineering, and Creative teams to provide top-tier CRM solutions.Your contributions will directly influence repeat participation, customer lifetime value, and sustained engagement—helping us raise even more funds for our charitable partners while creating unforgettable moments for our winners. Key ResponsibilitiesOverseeing the complete CRM campaign lifecycle—from briefing and segmentation to building, quality assurance, deployment, and reporting.Designing and refining multi-channel campaigns and automated customer journeys across email, SMS, and push notifications.Collaborating with Data Science and Analytics for strategic segmentation and to implement data-driven optimizations.Working alongside Analytics to establish structured A/B testing programs, translating insights into measurable performance enhancements.Tracking and reporting on key performance indicators including engagement, retention, and revenue impact.Ensuring compliance and brand standards are met in all campaigns with meticulous attention to detail.Collaborating across departments to deliver seamless, personalized customer experiences.Contributing to CRM documentation, playbooks, and best practice frameworks.Staying ahead of industry trends and proactively introducing innovative ideas.

rightangled is seeking a CRM, Email & WhatsApp Automation Manager based in London. The role centers on improving customer engagement by developing and managing automated messaging across several channels, including email and WhatsApp. Role overview This position is responsible for shaping the company’s communication strategies to connect with audiences in ways that support marketing objectives. The manager will oversee how messages are crafted and delivered, ensuring each outreach feels timely and relevant to the recipient. What you will do Design and implement automated messaging campaigns for CRM, email, and WhatsApp platforms Refine communication workflows to align with marketing goals Monitor and optimize engagement to keep outreach meaningful and effective

The Product Marketing Manager at Unily is responsible for crafting and executing strategic product positioning, messaging, and go-to-market initiatives aimed at driving product adoption and achieving market success. This pivotal hybrid role encompasses comprehensive competitive intelligence (CI) leadership, ensuring that Unily remains distinct, informed, and competitive within a fast-paced market landscape.

Join Comply as a Product Marketing Manager and play a pivotal role in driving the success of our innovative product offerings. You will be responsible for crafting and executing marketing strategies that resonate with our target audience while collaborating closely with cross-functional teams. Your expertise will help shape product positioning, messaging, and go-to-market strategies that elevate our brand in the marketplace.

Join stacks as a Product Marketing Manager in London! In this dynamic role, you will lead the marketing strategy for our innovative products, working closely with cross-functional teams to ensure our offerings resonate with target audiences. You will be responsible for conducting market research, developing compelling marketing campaigns, and analyzing performance metrics to drive growth.

Wise is hiring a CRM Analytics Manager in London. This position centers on using analytical expertise to support and improve customer relationship management strategies. Role overview The CRM Analytics Manager will analyze customer data, spot trends, and deliver recommendations that help shape marketing activities. The role calls for someone who can translate data into practical steps for the team, ensuring that customer engagement and retention efforts are informed by clear insights. What you will do Examine customer data to uncover patterns and trends Develop actionable recommendations to improve CRM and marketing initiatives Work closely with colleagues to ensure insights drive decision-making Requirements Experience in analytics, with a focus on CRM or marketing data Strong ability to interpret data and communicate findings Comfort working in a collaborative, team-focused environment

Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.

Are you an innovative and results-driven marketing professional? Zego is seeking a talented Product Marketing Manager to join our dynamic team in London. In this role, you will be responsible for developing and executing marketing strategies that resonate with our target audience, enhancing our product offerings, and driving customer engagement.Your expertise will help shape the future of our products and ensure they meet the evolving needs of our clients. Join us to make a significant impact in a fast-paced environment where creativity and strategic thinking are valued.

Join Synthesia as a Product Marketing Manager focusing on Release Marketing, where you will play a pivotal role in shaping our product's market presence. You will collaborate closely with cross-functional teams to develop and execute innovative marketing strategies that resonate with our audiences. This is an exciting opportunity to contribute to the growth of a cutting-edge AI technology company.

Join Ably as a Product Marketing Manager and play a pivotal role in shaping the future of our products. In this vital position, you will be responsible for creating compelling marketing strategies that drive product adoption and customer engagement. Collaborate with cross-functional teams to identify market needs, engage customers, and ensure our messaging resonates with target audiences. Your insights will be crucial in guiding product development and positioning, making a significant impact on our growth.

Product Marketing Manager About OutpostAt Outpost, we believe global expansion should be seamless, not complicated. Our mission is to eliminate barriers that hinder international sales, ensuring that businesses can thrive globally without the headaches of tax complexities, payment issues, and compliance challenges.As a Merchant of Record across 58+ tax jurisdictions, we handle payments, tax, compliance, and customer experience so you can focus on what you do best: selling your products worldwide.Join us in revolutionizing cross-border commerce, making it as easy as domestic transactions. The RoleWe are looking for a dynamic Product Marketing Manager to spearhead our go-to-market strategy for our groundbreaking fintech solutions. Reporting directly to the CEO, you will be responsible for shaping Outpost's narrative, equipping our sales team with essential tools, and navigating our market entry strategies.You will translate the complexities of tax, payments, and compliance into clear, engaging messaging that resonates with potential buyers. This role is foundational; you will develop positioning, create sales materials, compile competitive intelligence, and lead product launches.This is a unique opportunity to build a marketing function from the ground up, supporting immediate sales initiatives while laying the groundwork for a potential future sales team. What You'll GainThe work is challenging, but the rewards are significant. You will directly influence Outpost's market presence at the intersection of fintech, e-commerce, and global infrastructure. Collaborate closely with the CEO to shape the brand perception and drive revenue growth through your strategic contributions. Key ResponsibilitiesPositioning & MessagingCraft Outpost's communication strategy regarding its Merchant of Record services, tax solutions, payment processes, and liability management, ensuring clarity and appeal.Develop a cohesive messaging framework for sales, marketing, and website content.Transform technical intricacies into relatable narratives that enhance buyer understanding.