Major Incident and Experience Manager

Clifford Chance is looking for a Major Incident and Experience Manager to join the team in London. This position centers on managing significant incidents, aiming to reduce service disruption and support a smooth customer experience. Role overview This role involves overseeing the response to major incidents, coordinating actions across teams, and ensuring clear communication throughout each event. The Major Incident and Experience Manager also works to improve processes and guides the approach to incident management. What you will do Manage major incidents from identification through resolution Lead communication efforts during incidents to keep stakeholders informed Support initiatives to enhance customer experience and service reliability Drive continuous improvement in incident response strategies Location This position is based in London.

Join Our Team as an Incident Manager in the EMEA Region!At Cockroach Labs, we are redefining the technology landscape. Our CockroachDB enables organizations to build and scale applications effortlessly, which is why we are trusted by some of the most innovative companies worldwide. We pride ourselves on tackling challenges head-on and delivering impactful solutions.Together, we can achieve success!The RoleAs our Incident Manager, you will spearhead the coordination and resolution of incidents that impact our internal systems, CockroachDB Cloud, customer-hosted environments, as well as security and compliance events across the EMEA region. You will be instrumental in guiding structured response efforts, maintaining clear communication with stakeholders, and collaborating with cross-functional teams to identify root causes and implement preventive measures.Please note: This role is based in the London area, and you are expected to work in our Liverpool Street office on Mondays, Tuesdays, and Thursdays.Your ResponsibilitiesOversee the complete lifecycle of incidents, from detection to resolution, ensuring compliance with established incident management processes.Lead and coordinate cross-functional teams to ensure timely and effective resolution of incidents.Facilitate clear communication with stakeholders throughout the incident management process.Analyze incidents to determine root causes and implement strategies to prevent recurrence.

Join a Transformational OrganizationAt Palantir, we are at the forefront of developing cutting-edge software that empowers organizations to make data-driven decisions. Our platforms are instrumental in addressing critical challenges—from accelerating the discovery of life-saving medications to predicting disruptions in supply chains and reuniting missing children with their families.About the RoleAs an Incident Management Engineer (IME), you will play a pivotal role in maintaining the stability and performance of Palantir's innovative products. You will be the first line of defense when incidents arise, tasked with triaging, diagnosing, and coordinating swift resolutions to ensure minimal disruption.Working within a centralized team dedicated to managing high-impact outages, you will utilize your exceptional communication and collaboration skills in fast-paced, high-stakes environments. Your ability to quickly analyze technical details and seek assistance when necessary will be vital to your success in this role.Your commitment to resolving issues to the highest standards will ensure that our partners can continue to rely on Palantir's solutions for their most critical needs.

Join the Sonar Team!At Sonar, we are dedicated to enhancing code quality and security, ensuring that production issues are minimized. Our cutting-edge solutions empower developers by integrating AI assistance into their workflows, significantly boosting productivity and improving the overall developer experience. We analyze all types of code—from internal teams and AI-generated code to third-party contributions—enabling the creation of secure, reliable, and maintainable applications. With a foundation rooted in the open-source community, our offerings support over 30 programming languages, frameworks, and technologies. Currently, more than 7 million developers and 400,000 organizations, including giants like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on Sonar.We pride ourselves on building exceptional products supported by dedicated teams and a vibrant culture. Our commitment to excellence drives us to uphold high standards, fostering an environment characterized by positivity, dedication, empathy, and passion.At Sonar, we make intentional decisions with clarity while maintaining an urgent pace of progress.We function as one cohesive team, ensuring operational efficiency and effectiveness in achieving our objectives.At Sonar, CODE is not just an acronym; it's a philosophy that guides our daily operations.Why You Should Consider Joining Us:We are a talented and motivated group committed to empowering developers to create better software rapidly. Our solutions are designed to continually enhance code quality and security while alleviating developer burdens, allowing them to focus on their passions. We tackle the root causes of issues, ensuring comprehensive solutions for all types of code.Our dynamic culture spans multiple global offices, including the USA, Switzerland, the UK, Singapore, and Germany. We encourage our team members to find pride in their work, enjoy their daily tasks, and draw energy from their colleagues. With deep roots in the open-source community, we are united by our mission: to supercharge developer efficiency.

Join Ramboll as a Design Manager for Major Projects and lead innovative design initiatives in a collaborative environment. You will manage a team of talented designers, overseeing the entire design process from concept to completion. Your expertise will guide the delivery of high-quality projects that meet the needs of our clients while ensuring adherence to industry standards.This role offers an exciting opportunity to work on significant projects that shape the environment and contribute to sustainable development.

About SonarSource: SonarSource is at the forefront of ensuring code quality and security, empowering developers to enhance productivity through AI-driven solutions while simplifying workflows. Our technology analyzes every line of code—written by your team, generated by AI, or sourced from third parties—enabling the creation of secure, reliable, and maintainable applications. With roots in the open-source movement, SonarSource supports over 30 programming languages, frameworks, and infrastructure technologies, and is trusted by over 7 million developers and 400,000 organizations globally, including notable clients such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. At SonarSource, we are passionate about crafting exceptional products bolstered by a strong internal team and a vibrant culture. Our commitment to our users, colleagues, and the open-source community drives us to uphold high standards of accountability, positivity, dedication, empathy, and passion in our daily interactions. We are intentional in our decision-making, balancing clarity of purpose with a sense of urgency to innovate swiftly. Our effectiveness and operational efficiency manifest as we work together as One Team to achieve our objectives. At SonarSource, CODE is not merely an acronym; it represents a mindset that shapes our daily operations.

Join Our Team as a Security EngineerAt incident.io, we are transforming incident response with our cutting-edge AI platform, dedicated to minimizing response times and enhancing reliability. Our comprehensive solution integrates on-call management, incident response, AI SRE, and status updates into one seamless platform, empowering teams to act swiftly, reduce outages, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support staff rely on incident.io to restore services efficiently, maintain alignment during high-pressure situations, and focus on what truly matters.We are a rapidly expanding, ambitious team that values our customers, the quality of our product, and the magic we create together. With $100M raised from prestigious investors like Index Ventures, Insight Partners, and Point Nine, along with contributions from top executives in the tech industry, we’re poised for significant growth.Your RoleAs our inaugural Security Engineer, you will play a vital role in our product teams, ensuring application security is integrated from the foundational stages. Collaborating closely with engineers, you will identify vulnerabilities before they progress to production, mentor your peers on secure coding practices, and foster a culture where security is a primary focus.This position offers a unique opportunity to work at the intersection of security and engineering, contributing to the design and development of secure systems that align with our commitment to customer satisfaction.

About incident.ioincident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance service reliability. We consolidate on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified platform, equipping teams with all the tools necessary to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have assisted over 1,500 companies, including Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of responders from Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team dedicated to our customers, product excellence, and delivering exceptional experiences. We have raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.The TeamOur engineers understand the urgency of incident response—they've experienced those late-night wake-up calls. Their mission is to transform those disruptive moments into a streamlined and manageable experience for engineering teams everywhere. They are among our product's most enthusiastic users, driven by an unwavering commitment to customer satisfaction.Whether they are crafting a feature that delights our users or addressing a feature request that simplifies workflows, they are always prepared to go the extra mile.Our primary technology stack includes Go, TypeScript with React, and PostgreSQL, deploying on Google Cloud Platform using GKE and Cloud SQL. We manage our infrastructure with Terraform and leverage BigQuery, Pub/Sub, and Cloud Storage. Monitoring and logging are implemented using Sentry, Grafana + Prometheus, and Kibana, along with CircleCI for automated testing and deployment.

About incident.ioincident.io is the premier AI-driven incident response platform designed to empower teams in significantly minimizing response times and enhancing reliability. Our solution integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status page functionalities into one cohesive platform, enabling teams to react swiftly, mitigate downtime, and keep customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Thousands of responders across Engineering, Product, and Support leverage incident.io each month to restore services promptly, align under pressure, and concentrate on development that truly matters.We are a rapidly growing, ambitious team that values our customers, product excellence, and innovation. We have successfully raised $100 million from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, alongside tech industry founders and executives.The TeamOur Platform Engineers are the backbone of our operations, ensuring seamless functionality across our systems. They manage the infrastructure, deployment methodologies, and CI/CD pipelines that empower our product engineers to work efficiently and effectively. If our product engineers are chefs, the platform team is the kitchen, architecting, maintaining, and scaling the tools that facilitate our success.Currently, our team comprises two talented engineers. As we expand, this role will be pivotal in developing and sustaining infrastructure aimed at supporting future scalability with a keen emphasis on reliability, scalability, and enhancing developer experience.Our technology stack includes Terraform for infrastructure as code, modern CI/CD practices for deployment systems, and integrations with Google Cloud Platform.What you’ll be doing:... (and more responsibilities to be defined)

Join the Team at incident.ioAt incident.io, we are revolutionizing incident response through our cutting-edge AI platform designed to empower teams to significantly enhance their response times and operational reliability. Our integrated solution combines on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages, equipping teams with the necessary tools to react swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have partnered with over 1,500 organizations, including renowned names like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Every month, our platform serves tens of thousands of responders from Engineering, Product, and Support, helping them restore services promptly, maintain alignment under pressure, and focus on what truly matters.As a rapidly expanding and ambitious team, we prioritize our customers, product excellence, and the magic of our solutions. Our growth has been supported by an impressive $100M investment from Index Ventures, Insight Partners, and Point Nine, alongside contributions from industry-leading founders and executives.Your RoleAs a Senior Solutions Engineer, you will serve as the vital link between our state-of-the-art product and the distinct needs of our clients. With your technical expertise and profound understanding of the incident.io platform, you will collaborate closely with our Account Executives to unveil the full capabilities of our solutions.This dynamic role involves simplifying complex technical ideas into clear business advantages, guiding prospects through comprehensive product assessments, and creating bespoke solutions. Whether you are spearheading proof of concepts, tackling intricate integration challenges, or providing essential market insights to refine our product roadmap, your contributions will be critical in advancing intricate deals and guaranteeing customer satisfaction from the outset.

Join Major's Grill as a General Manager and lead a dynamic team in delivering exceptional dining experiences. You will be responsible for overseeing daily operations, driving revenue growth, and maintaining the highest standards of food and service quality. This is an exciting opportunity to showcase your leadership skills in a vibrant environment.

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.

Join Our Team at incident.ioAt incident.io, we are revolutionizing the way teams handle incidents with our cutting-edge AI incident response platform. Our mission is to empower teams to significantly minimize incident response times while enhancing overall reliability. By integrating on-call management, incident response tools, AI-driven Site Reliability Engineering (SRE), and status updates into one seamless platform, we enable teams to react swiftly, reduce downtime, and keep customers informed.Since our inception in 2021, we have proudly assisted over 1,500 organizations, including industry leaders such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of engineers, product managers, and support teams leverage incident.io to restore services more efficiently, maintain alignment during challenging times, and focus on what truly matters: building exceptional products.We are an ambitious and rapidly growing team that is passionate about our customers, the quality of our products, and creating exceptional user experiences. With $100M in funding from notable investors such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from seasoned founders and executives from leading tech companies, we are poised for significant growth.Your RoleWe are on the lookout for our inaugural React Native Product Engineer to spearhead the development of our mobile application for both iOS and Android. You will enjoy a broad scope of responsibilities and the freedom to influence various aspects, from architecture and tooling to user experience and the release process.This is a unique opportunity to join us at an early stage and contribute to building something impactful: a product that aids individuals during high-stakes situations, helping them regain control and manage pressure effectively.If you are passionate about craftsmanship, user experience design, and making a tangible difference, we would love to hear from you. Although your primary focus will be mobile, you will collaborate across the tech stack with product engineers, designers, and project managers, delivering solutions that impact thousands of users.

Recorded Future brings together over 1,000 intelligence professionals to support more than 1,900 clients worldwide. The company focuses on providing intelligence solutions at a global scale. Role overview The Incident Response Analyst joins the Incident Response Team in the Enterprise Security division based in London. This position covers several key areas: security operations, incident response, risk management, compliance, and security training. The team works to protect the organization and its clients by responding to security incidents and strengthening overall security posture. What you will do Assist with day-to-day security operations and incident response tasks Support ongoing risk management and compliance activities Contribute to security awareness and training programs Requirements Strong foundational understanding of security principles across multiple areas Genuine interest in building a career in cybersecurity Proactive mindset for problem-solving and continuous learning This position is a good fit for junior professionals who want to develop their skills and grow within the cybersecurity sector.

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

G MASS is actively contributing to a pioneering UK regulatory initiative aimed at enhancing PRA/FCA third-party registers and incident reporting, a crucial outcome of the ongoing consultation phase. This program incorporates essential elements of DORA and contextualizes them within the UK regulatory framework, necessitating robust expertise in Operational Resilience and practical experience in implementing third-party risk and register systems.The ideal candidate will navigate the intersection of program delivery and in-depth regulatory analysis. This role is tailored for a seasoned Project Manager/Business Analyst who can independently influence delivery as policy specifications evolve, while providing clarity in an environment where regulatory directives are still being finalized.The consultant will report directly to senior leadership in delivery, collaborating closely with directors and analysts involved in the program. This position offers significant visibility across Operational Resilience, Risk, Compliance, and Technology teams, with adaptations occurring as regulatory alignment between the PRA and FCA becomes clearer in 2026.

Join Rubrik, a leading cloud data management company, as a Major Accounts Executive in the UK. In this dynamic role, you will leverage your expertise to drive sales, build strong customer relationships, and deliver innovative solutions that empower organizations to protect and manage their data seamlessly.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

ASOS is looking for a Security Specialist in London with experience in Security Operations Center (SOC) activities and incident response. This role helps protect the company’s digital assets by monitoring for threats and managing security incidents as they arise. Main responsibilities Monitor company systems and networks to identify potential security threats and unusual activity. Respond to security incidents, coordinating with teams across the business to contain and resolve issues. Contribute to the development and maintenance of security policies, procedures, and incident response plans. Keep up to date with the latest security threats, vulnerabilities, and trends. Collaboration This position works closely with teams from different parts of the business to help safeguard ASOS’s systems and data.

Join AECOM as the Director of Rail & Major Programmes Architecture, where you will lead innovative architectural solutions for significant transportation projects. In this crucial role, you will collaborate with multidisciplinary teams to ensure the successful delivery of high-profile rail initiatives. Your leadership will drive excellence in design, stakeholder engagement, and project execution, ensuring compliance with industry standards and regulatory requirements.