Lead Product Support Engineer (EMEA)

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are revolutionizing B2B post-sales support with our comprehensive platform that harnesses conversational data and advanced intelligence to empower our clients to manage their operations in real time.Supported by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.Your RoleThis position starts as an individual contributor role, with growth opportunities into a team lead or management position as we expand in the EMEA region. You will act as the primary support contact for our European clients — managing issues from start to finish, becoming a product authority, and establishing best practices for exceptional support in this area.Location: Initially remote for a few months, transitioning to in-office at our East London office upon its opening. We seek candidates who are based in or willing to relocate to London.Your ResponsibilitiesAddress customer inquiries regarding our products across various topics.Create and revise knowledge base articles, including troubleshooting guides and feature explanations.Utilize Pylon's support tools, provide feedback, and help shape product development.Collaborate closely with product and engineering teams to resolve bugs and troubleshoot customer issues.Assist in building a scalable support team and processes for the EMEA region.Experiment with new features, processes, and innovative AI solutions.QualificationsMust be located in London or willing to relocate, enthusiastic about working in the East London office once it opens — remote work for the initial months as we set up, with an office opening anticipated in September 2026.1 month on-site training in our San Francisco office.Skilled in engaging with customers through chat and video platforms.A passion for product development and improvement.1 to 8 years of relevant experience.Leadership experience is a plus.

Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award. Role overview Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes. What you will do Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems. Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance. Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

Role overview The Legal Engineering Manager, Product Specialist at Harvey plays a key part in supporting product development and delivery throughout the EMEA region. This position blends legal expertise with technical understanding to help shape products that address client needs in the area. What you will do Bridge legal knowledge and technology to guide how products are designed and improved Collaborate with teams to ensure products meet the requirements of clients across EMEA Offer insights that help steer product direction and efficiency within the legal sector Location This role is based in London.

Founded in 2007, Airbnb has transformed the way people travel, with over 5 million hosts providing unique stays and experiences for more than 2 billion guests worldwide. Our platform enables authentic connections within diverse communities, enhancing the way travelers engage with their surroundings.Join Our Community:Become a part of our dynamic Product Marketing team, where we envision ideal experiences for our community and work innovatively towards creating products that resonate with our guests and hosts. We prioritize understanding user needs and translating them into impactful product strategies through comprehensive research. Collaborating with cross-functional teams, you will lead efforts to bring a shared vision to life, while crafting compelling narratives for both internal and external audiences.Your Impact:As a Product Manager in the EMEA region, reporting to the Product Marketing Director for International Markets, you will be instrumental in comprehending user needs and converting insights into innovative product features and marketing strategies. The ideal candidate will have a robust understanding of the travel industry at both the market and regional levels, with a proven track record of driving product innovations. You will collaborate with global and local teams to foster partnerships that enhance business growth, spearheading features for critical releases and pilot testing initiatives tailored for your specific region. Additionally, you will strategically communicate these developments to the public and media in collaboration with our communications and marketing teams.

At Webflow, we are pioneering the foremost AI-native Digital Experience Platform while embracing a remote-first culture founded on trust, transparency, and boundless creativity. Our pursuit demands resilience as we accelerate progress without compromising on craftsmanship or quality. Our mission is to empower everyone with development superpowers, from budding entrepreneurs to global enterprises enhancing their digital footprint. We are committed to creating a future for the web that is open, creative, and equitable, and we invite you to join us on this journey. We are in search of a dynamic, results-focused, and analytics-driven Marketing Lead, EMEA to spearhead the expansion of our qualified pipeline across the EMEA region. You will orchestrate regional demand generation initiatives designed to boost awareness, engagement, and revenue, collaborating closely with Sales & Sales Development leadership, Partners, RevOps, Enablement, Brand, Field, and PMM teams. Your unique ability lies in localizing our global demand strategies for the EMEA market—leading regional initiatives, optimizing the funnel, and ensuring seamless alignment between marketing and sales to achieve tangible business outcomes. This role balances strategic vision with hands-on execution, allowing you to think big about the long-term growth plan while actively implementing high-impact, data-driven programs.

About Pylon Labs Pylon Labs builds a platform that helps businesses manage post-sales operations using conversational data and advanced intelligence. Over 1,300 companies, including Linear, Cognition, Modal Labs, and Incident.io, use Pylon. The company is backed by investors such as a16z, BCV, General Catalyst, and Y Combinator, and has been recognized on the Enterprise Tech 30 List. Series B stage, with $51 million raised Team of 90+ employees Offices in San Francisco, New York City, and soon London Role Overview: EMEA Site Lead (London, UK) Pylon Labs is opening its London office and looking for an EMEA Site Lead to launch and grow regional operations. This person will take charge of the EMEA sales pipeline, close deals, and build a local team. The role blends hands-on sales with strategic leadership. Main Responsibilities Own the EMEA sales pipeline and meet revenue goals, personally closing key deals Recruit and develop the first EMEA team members, including Account Executives, Customer Success Managers, and support engineers Adapt sales strategies for the European market, considering procurement cycles and GDPR Set up the London office, moving from co-working spaces to dedicated facilities as the team grows Manage local employment, vendor relationships, and office budgeting Serve as the main link between the EMEA region and San Francisco headquarters, sharing product feedback and regional insights Work with the product team on localization and compliance, including data residency and GDPR for European clients Why Now Pylon Labs has established its presence in North America and is now expanding internationally, starting with London as its EMEA hub.

About the TeamAs the Director of Product Partnerships for EMEA, you will spearhead OpenAI’s pivotal business development initiatives and partnerships across Europe, the Middle East, and Africa. This role entails crafting, developing, and implementing a regional partnership strategy aimed at accelerating the adoption of OpenAI’s innovative products across enterprise, developer, and consumer channels.You will cultivate and manage relationships with strategic partners, including global technology platforms and regional champions such as enterprise software vendors, telecommunications companies, cloud service providers, and government-aligned organizations. This position requires extensive cross-functional collaboration with teams in Product, Engineering, Go-To-Market (GTM), Legal, and Policy.This role is primarily based in our London office, with options to work from our offices in Munich, Dublin, or Paris. We operate under a hybrid work model, requiring three days a week in the office, and we provide relocation assistance for new hires.Key ResponsibilitiesDevelop and execute the EMEA partnership strategy, driving comprehensive partnership development to enhance product adoption across multiple channels.Negotiate and finalize strategic partnerships addressing commercial terms, product scope, data privacy, branding, marketing, incentives, and future expansion plans.Foster senior-level partner relationships by establishing trust, aligning on shared value propositions, and navigating complex partnership dynamics.Collaborate closely with Product, Engineering, GTM, Legal, and Policy teams to synchronize roadmaps and effectively implement partnership initiatives.Provide insights on regional and sub-regional differences across EMEA, aiding in prioritization and partner selection.Establish success metrics, utilize analytical judgment to evaluate progress, identify risks, and communicate results to stakeholders.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

Step into the future of cloud networking and security!Cato Networks is a pioneering force that merges enterprise networking and security into a singular, centralized global service delivered through the cloud. Founded by networking and security visionary Shlomo Kramer, and backed by early investors such as Palo Alto Networks and Exabeam, Cato has established a revolutionary product category recognized as 'SASE' by Gartner, with market projections soaring to $28.5 billion by 2028.This is your chance to join a dynamic company that is developing a state-of-the-art enterprise network and secure cloud platform, rapidly advancing toward global leadership. Don't let this opportunity pass you by!The RoleWe are seeking a Director of Product Marketing, EMEA to spearhead and expand Product Marketing initiatives across North, Central, and South EMEA. This prominent leadership position is crucial for shaping regional strategies, leading teams, and making a significant market impact.In this role, you will determine how Cato's value is communicated, launched, and activated across the Americas. Collaboration with Product, Sales, Engineering, and Executive Leadership will be key as you build and lead a world-class Product Marketing Management team.ResponsibilitiesDevelop Product Marketing Strategy for the AmericasArticulate and implement a regional product marketing vision that aligns with the broader company strategy.Be the authoritative voice for Product Marketing across leadership, product, and go-to-market teams in the Americas.Build and Scale a High-Performing PMM TeamRecruit, mentor, and cultivate Product Marketing Managers throughout the region.Establish priorities, frameworks, and standards for messaging, product launches, and enablement.Execute Market-Leading Product LaunchesOversee comprehensive launch strategies for major product and platform releases.Ensure seamless cross-functional collaboration and flawless execution involving Product, Sales, PR, Field Marketing, and Enablement.Champion Cato’s Unique Value PropositionDeliver clear, differentiated messaging that effectively conveys Cato’s business and technical value.Manage the creation of impactful presentations, narratives, and executive-level storytelling aimed at customers, partners, and analysts.

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Postman builds an API platform used by millions of developers and teams worldwide. The company’s mission centers on simplifying the API lifecycle and supporting collaboration at every stage. Headquartered in San Francisco, Postman also operates offices in London and several other global cities. This London-based Principal Product Marketing Manager position focuses on leading product marketing efforts across the EMEA region. The role calls for someone eager to take on new challenges and shape the narrative for a product trusted by developers globally. Key responsibilities Develop and articulate clear positioning and messaging for Postman’s products and services, ensuring they stand out in the EMEA market. Support the revenue team with effective tools and stories that highlight the benefits of Postman’s API management solutions. Plan and execute marketing and go-to-market strategies tailored to EMEA audiences. Create content that helps platform engineers and developers understand key use cases and value propositions. Design marketing programs that drive awareness, engagement, adoption, and customer retention. Location This position is based in London, UK. For more about Postman’s vision, see The "API-First World" graphic novel.

Airbnb’s Homes Supply team works to grow and diversify the company’s portfolio of home listings, always aiming for high quality and strong alignment with guest expectations. The team supports hosts globally through strategies that drive growth and reflect Airbnb’s mission in local communities. Role overview The Supply Acquisition Lead for EMEA plays a central role in shaping and executing Airbnb’s host acquisition approach across Europe, the Middle East, and Africa. This position is based in London and does not include relocation support. Leading a team of acquisition specialists, the role coordinates with cross-functional partners to meet ambitious growth targets throughout the region. Success depends on scaling Airbnb’s supply footprint and optimizing acquisition channels, including full-time employees, vendors, and both paid and organic marketing. What you will do Define and manage the acquisition strategy for each EMEA market, working closely with the Regional Director, Territory Managers, and other partners to align with both regional and market-level objectives. Oversee execution of the strategy across all channels, ensuring consistency among in-house teams, external vendors, and marketing efforts. Lead a team of 5–6 acquisition specialists in key EMEA countries, set clear goals, provide coaching, and support team development. Focus areas Day-to-day work centers on refining acquisition strategies and driving performance for new active listings on the Airbnb platform. This includes monitoring progress, adjusting tactics, and collaborating to achieve targets across the region.

About General AtlanticGeneral Atlantic is a prominent global investor with over 45 years of experience, providing both capital and strategic support to more than 830 companies. Founded in 1980, we are committed to partnering with visionary entrepreneurs and investors to foster dynamic businesses and generate long-term value. Our philosophy is rooted in the belief that entrepreneurs can drive transformative change, and we combine a collaborative global approach with sector-specific expertise and a long-term investment perspective to scale innovative businesses worldwide. We utilize our patient capital, operational expertise, and extensive global network to support a diversified investment platform that includes Growth Equity, Credit, Climate, and Sustainable Infrastructure strategies. As of December 31, 2025, General Atlantic manages approximately $123 billion in assets across various strategies, employing over 900 professionals in 20 countries across five regions. To learn more about us, visit www.generalatlantic.com.About ActisIn October 2024, General Atlantic acquired Actis, which now operates as part of our Sustainable Infrastructure division alongside our existing strategies in Growth Equity, Credit, and Climate. Actis is a leading global investor in sustainable infrastructure, providing competitive returns for institutional investors while delivering measurable positive impacts in the communities where we operate. We invest in structural themes supporting long-term, equitable growth in critical infrastructure sectors such as energy transition, digitalization, and supply chain transformation. With decades of global experience and strong operational capabilities, Actis is dedicated to creating global sustainability leaders at scale. Since its inception, Actis has raised $26 billion to invest in a better future and is a proud signatory of the UN-backed Principles for Responsible Investment (UNPRI), consistently achieving the highest scores in independent assessments. More details can be found at www.act.is.Key Purpose of RoleWe are currently seeking an IT Lead for the EMEA region, marking a pivotal opportunity as this is the first dedicated IT position based in London. This role will be instrumental in the integration of our global operations, supporting our commitment to innovation and excellence in technology.

About AnthropicAt Anthropic, our mission is to develop AI systems that are reliable, interpretable, and steerable. We believe that AI should be safe and advantageous for our users and society as a whole. Our rapidly expanding team consists of dedicated researchers, engineers, policy experts, and business leaders who collaborate to create beneficial AI solutions.About the RoleWe are seeking a Community Lead to spearhead the strategy and execution of our developer and builder community initiatives across the EMEA region. This is an exciting and impactful opportunity where you will take charge of customizing and implementing centrally developed playbooks to suit local markets, executing community activations directly, and discovering new opportunities that foster a B2C2B growth strategy throughout Europe.You will work closely with our central Community team in the US, which oversees program operations, playbook development, and strategic direction. Your primary focus will be on market-specific execution, adaptation, and growth—partnering with EMEA sales, marketing, and product teams to formulate market entry and expansion strategies for community programs while determining the optimal deployment of initiatives based on regional priorities. In addition to adapting existing programs, you will be tasked with identifying and promoting new opportunities, whether that involves innovative formats, partnerships, or activations that address specific needs or gaps in local markets not currently covered by centralized resources.The essence of this role lies in scaling a community flywheel—recruiting and empowering local ambassadors, organizing regular events, and transforming community engagement into tangible business results. Your goal will be to take what has been established centrally and effectively adapt it for key EMEA markets, achieving deeper engagement and faster execution than a remote-first approach typically permits.

Role Overview airops is hiring a Lead Account Executive for the EMEA region, based in London. This role focuses on building strong customer relationships, driving results for clients, and shaping sales strategy across the region. The Lead Account Executive will work closely with the sales team to meet targets and ensure the team’s efforts align with client needs. What You Will Do Develop and maintain long-term relationships with customers across EMEA Shape and refine sales strategies to match client priorities Guide and support the sales team to improve performance Work to achieve ambitious sales goals in a competitive market Location This position is based in London, UK.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

As the Engineering Team Lead for our dynamic Permian Business Unit, you will orchestrate the Asset Management program utilizing our advanced Computerized Maintenance Management System (CMMS). Your role will involve analyzing asset performance, managing work orders, and facilitating seamless data transfer across departments. You will collaborate with our Digital Innovation team to implement an Enterprise Asset Management Solution, while providing vital technical and administrative support to our engineering professionals.

About AlphaSense: AlphaSense is the trusted market intelligence platform that leading companies leverage to enhance their decision-making processes. By utilizing advanced AI-driven search capabilities, AlphaSense provides valuable insights extracted from a vast array of reliable content. This includes equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research from clients.In 2024, AlphaSense's acquisition of Tegus will further our collective mission to provide professionals with smarter, AI-powered market insights. This synergy is set to boost growth, foster innovation, and broaden our content offerings, allowing users to derive deeper insights from extensive datasets. Our platform is trusted by over 6,000 enterprise clients, including a majority of the S&P 500. Founded in 2011 and headquartered in New York City, AlphaSense employs more than 2,000 professionals across the globe with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us and be part of our journey!About the Team:The Channel & Customer Research (CCR) team specializes in delivering scalable primary research that yields real-time insights into company performance and market conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other partners in the channel, CCR captures firsthand perspectives from professionals directly involved in the market dynamics of products and services. By leveraging AlphaSense’s AI Interviewer technology, CCR can continually conduct and scale structured expert interviews, ensuring consistent and rigorous analytical output. Covering hundreds of companies across various sectors, CCR offers investors and corporate clients a continuous perspective on demand trends, competitive landscapes, and evolving market conditions.About the Role: As the Sector Lead for Energy & Industrials (E&I) in the EMEA region within the CCR team, you will be instrumental in establishing and sustaining AlphaSense’s primary research offerings for Energy and Industrial companies across the region. Reporting directly to the Head of Channel & Customer Research, you will manage the development and implementation of CCR projects, ensuring that questionnaires, expert sourcebases, and research outputs align with the firm's high standards for quality, consistency, and user relevance.

Airbnb, founded in 2007, connects millions of hosts and guests worldwide, offering unique stays and experiences that foster genuine community connections. With a network of over 5 million hosts and 2 billion guest arrivals, the company continues to shape the way people travel. The Homes Supply team focuses on expanding Airbnb’s portfolio of high-quality home listings. This group supports hosts through strategic planning and operational execution, always aiming to align with Airbnb’s mission and the needs of local communities. This Lead for Programs & Business Operations role centers on the EMEA region. The position is based in London, Barcelona, or Paris. Relocation support is not available. Role overview The EMEA Supply Business Operations Lead shapes regional strategy and planning, working closely with Territory Managers, Acquisition Leads, and cross-functional partners. The role is central to driving business performance and operational alignment for Airbnb’s Homes Supply in EMEA. Strategic planning and analysis Work with the EMEA Homes Director to define and implement strategies, objectives, and key initiatives for the region. Develop and maintain frameworks to track business performance in line with company priorities and OKRs. Conduct deep analyses of market dynamics, the competitive landscape, and growth opportunities across EMEA. Operational excellence Refine and innovate operational processes to improve efficiency, transparency, and team alignment. Oversee business review cycles (WBRs, MBRs, QBRs), delivering clear performance insights to leadership. Spot obstacles and opportunities, and drive actionable plans to address them.