Implementational Planning Manager

About WPPWPP serves as the trusted growth partner for the world's leading brands, integrating cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel into a single entity. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.1360 - Implementational Planning Manager - Client TeamsAbout WPP MediaWPP is the creative transformation company dedicated to leveraging creativity to build better futures for our people, planet, clients, and communities. For more information, visit WPP.com.WPP Media, a global collective within WPP, brings together the best platforms, people, and partners to unlock limitless opportunities for growth in a media-rich environment. For further details, visit WPPMedia.com.ABOUT WPP & OPENDOORAt WPP, we continuously reinvent the future of creativity across a broader canvas, uniting unrivalled talent, resources, and skills to offer integrated communications, experience, commerce, and technology solutions.Over the past decade, we have developed a global client practice dedicated to accelerating WPP's impact for our largest clients by delivering the best of WPP. Each team is tailored to meet specific client needs and challenges, facilitating easy access to the appropriate capabilities. This is the foundation for our unique OpenDoor collaboration with Amazon.The OpenDoor partnership model is designed to deliver enhanced productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications, and brand strategy.

We are seeking a visionary Director of Implementational Planning to join our dynamic team at WPP Media in London. This pivotal role involves leading strategic planning initiatives, ensuring the successful implementation of media campaigns, and collaborating with cross-functional teams to drive business success.As the Director, you will be responsible for developing and overseeing comprehensive implementational strategies that align with client objectives. Your expertise will guide the team in utilizing data analytics and market insights to optimize campaign performance and deliver impactful results.

WPP Media serves as the media arm of WPP, bringing together media expertise, data, and strategic partnerships to support clients in reaching their audiences with tailored creativity. Through the WPP Open platform and Open Intelligence, clients receive transparent insights into the effectiveness of their media investments. The company works with major global brands, helping them navigate change and achieve growth by combining skilled talent, dependable data, and strong partnerships. More information can be found at wppmedia.com. Team and Culture The Business Director, Implementation Planning role is part of WPP 650, a team known for its contributions to UK government projects. This group uses behavior change strategies to create more effective services and guide better decision-making, impacting millions nationwide. Team members value collaboration, curiosity, and kindness, fostering an environment that encourages both personal and professional development.

Transform the Future of Finance with Us!At Light, we are revolutionizing the way modern businesses manage their financial processes by replacing outdated ERP systems with our dynamic Smart Financial Platform. Our cutting-edge software equips global enterprises with automated accounting, real-time insights, and financial flows that adapt to the pace of business.We collaborate closely with our clients, delivering rapid solutions while maintaining a relentless focus on quality. In a remarkably short time, Light has become the backbone of leading companies such as Lovable, Legora, and Keyshot. Our users don’t just operate on Light; they truly enjoy the experience.Join us as we forge a new category in software. We are a passionate team of engineers who appreciate the intricacies of finance, designers dedicated to seamless reconciliation, and operators who view finance as a product. If you're eager to innovate how the world manages money, you've found your new home.Supported by premier investors and guided by industry veterans, we are crafting groundbreaking products with the liberty to deliver ambitious results. Help us position Light as the global standard for next-generation finance.Your Role as Implementation ManagerAs an Implementation Manager, you will spearhead complex implementation projects for multinational clients transitioning from traditional ERP systems to our Smart Financial Platform. Your expertise will guide clients through the intricacies of financial systems during their migration, ensuring seamless adoption of our platform. You will cultivate strong relationships with client finance leadership to foster trust and facilitate successful outcomes.Your responsibilities will include:Leading intricate implementation projects for global clients.Utilizing your experience to navigate complex financial systems during migrations.Establishing trusted partnerships with client finance teams to enhance platform adoption.Creating and executing comprehensive project plans with defined milestones.Collaborating with our product and engineering teams to align client requirements with our implementation strategies.This role is client-facing and pivotal in ensuring successful implementations and sustained client satisfaction. You will collaborate with a small, talented team that possesses a profound understanding of the market.Your Qualifications:Bachelor’s degree in Accounting, Finance, or a related field.Proven experience in managing ERP implementations, particularly for large-scale enterprises.Strong analytical and problem-solving skills, with a deep understanding of financial processes.Excellent communication and interpersonal skills to build relationships with senior stakeholders.Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

Role Overview oliver is looking for an Implementation Manager based in London. This role leads the deployment of new solutions for clients, working closely with them to understand their needs and deliver results that match their goals. What You Will Do Oversee the rollout of solutions for clients, managing the process from planning to completion Work directly with clients to clarify requirements and ensure their expectations are met Coordinate with internal teams to align project strategies with client objectives Build and maintain strong client relationships throughout each project Monitor progress and address issues to keep projects on track

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to provide exceptional concierge-level customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across all channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and deeper relationships. Proudly backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to making this vision a reality.As an in-office company, we thrive on a collective dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our working culture and team development.About the RoleJoin Decagon’s pioneering Implementations Team to build and scale our operations in delivering top-tier AI Agents to our clients. You will spearhead the strategy and execution of Decagon implementations within intricate enterprise environments, ensuring that each deployment is seamless, impactful, and lays the groundwork for sustained customer success.Your responsibilities will include designing and maintaining the implementation playbook, establishing frameworks, processes, and standards that facilitate repeatable and scalable deployments as we expand. You will leverage AI tools, automation, and robust operational design to enhance efficiency and minimize time to value.Collaborating closely with customer teams, you will gain insights into their workflows and objectives while working cross-functionally with Sales, Product, and Engineering to convert those needs into successful implementations. You will oversee complex rollouts, align stakeholders, and guarantee that every launch yields measurable outcomes.In this role, you willLead the implementation of enterprise AI Agents from kickoff to rollout, driving execution, adoption, and business results.Craft implementation strategies customized to each customer's objectives and technical landscape.Develop and manage the Implementation playbook, incorporating processes and standards that support scalable, high-quality deployments.Enhance the speed, quality, and consistency of implementations by identifying best practices and streamlining workflows.

Humaans develops workplace infrastructure software for companies scaling rapidly across the globe. The platform started as a basic system of record and now offers a comprehensive workforce management solution. Athena, the AI layer, coordinates workflows across HR, IT, Finance, and Operations, helping organizations make informed decisions and adapt as they grow. Customers range from startups like Lovable, Poolside, Fyxer AI, and Tandem Health to established firms such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams use Humaans to handle complexity and work more efficiently. The company has raised $20 million from investors and founders including Lachy Groom (Physical Intelligence) and Stewart Butterfield (Slack). Role overview The Implementation Manager ensures customers gain value from Humaans from the very beginning. With Athena now available, this role guides organizations through setting up an AI-driven people platform, encouraging adoption, and building lasting relationships. The position emphasizes accuracy, efficiency, and a strong customer experience. AI tools support daily work by streamlining processes, identifying issues early, and improving future rollouts. The Implementation Manager supports both the core HRIS and Athena platforms, making sure customers are well positioned from day one. What you will do Oversee the full implementation process for new clients, from contract signing through to launching the solution Handle complex data sets and tailor solutions to suit each organization Work closely with Sales, Customer Success, Product, and Engineering teams to deliver seamless, memorable implementations Location This position is based in London.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and artificial intelligence. Our cutting-edge platform is uniquely designed to integrate both elements seamlessly, enabling organizations to manage their support operations effectively. Trusted by industry leaders like Canva, Etsy, and Robinhood, Assembled empowers teams to optimize their operations — from in-house agents to BPOs, all while harnessing the capabilities of AI. With features including AI Agents that handle cases from start to finish, AI Copilot for agent support, and AI-driven workforce management, we help teams deliver faster, higher-quality service and make informed staffing and automation decisions. With the backing of $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the future of AI and human collaboration in customer support.The RoleWe are seeking an experienced Implementation Manager to spearhead the technical implementation process and foster strong customer relationships during the onboarding phase for our mid-market and enterprise clients.As a pivotal member of our Solutions Team, you will play a key role in shaping our implementation strategies as we expand. Your responsibilities will encompass everything from customer project management to technical setup, directly contributing to revenue growth, customer retention, and overall satisfaction. By engaging with customers, you will formalize best practices for implementation, enhance our product offerings, and refine our operational processes as we continue to scale.ResponsibilitiesCultivate customer relationships and lead technical implementation projects across various customer segments, particularly focusing on mid-market and enterprise.Investigate and document product functionalities across all areas of our platform, both through our web application and API, to enhance your product knowledge and serve our customers and internal teams effectively.Establish and enhance implementation best practices based on your growing product expertise.Streamline internal processes and elevate the customer experience throughout the implementation phase.Collaborate cross-functionally with Sales and Customer Success teams to ensure successful customer launches.Influence the product roadmap by acting as a conduit between our customers and the product organization.Set a positive precedent for customer engagement, helping clients derive maximum value from our solutions.About YouA minimum of 4 years’ experience in a customer-focused role that involves technical support, ideally within a SaaS environment.Proven ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Strong analytical and problem-solving skills, with a passion for improving processes and customer experiences.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and customers.A proactive mindset with a focus on continuous learning and adaptation.

About WPP MediaWPP is a trusted growth partner for the world’s leading brands. With exceptional talent, reliable data, and world-class partnerships – all unified by our pioneering marketing platform, WPP Open – we assist clients in navigating change, seizing opportunities, and driving transformative growth.WPP Media is WPP’s AI-driven media operating unit, integrating media, data, and partnerships to deliver creative personalization at scale. Through WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For more information, visit wppmedia.com. Position Overview: Planning ManagerRole Summary and ImpactAt Wavemaker, we strive to catalyze growth for our clients by reshaping consumer decision-making and experiences through innovative media, engaging content, and cutting-edge technology. Our name embodies our mission and methodology. We excel when working with courageous brands and individuals who embrace challenges to advance collaboratively.The planning team serves as the guardians of producing industry-leading, unparalleled work at Wavemaker. We connect with all specialists, pushing boundaries to positively influence consumers and brands alike.Wavemaker UK is seeking a Planning Manager to join our expanding planning team, responsible for crafting impactful cross-channel campaigns and enhancing your media planning expertise. Key Responsibilities: Media Planning Expertise:Gain in-depth knowledge of media channels, understanding their optimal use based on client briefs.Possess proficiency in Wavemaker and industry media planning tools, with the ability to mentor other team members.Understand industry best practices and planning theories thoroughly.Acquire foundational knowledge of Wavemaker's Purchase Journey thinking and Provocative Planning Philosophy.Campaign Management:Oversee campaign activities, including team briefings, response collating, managing client deliverables, and ensuring precision across all workstreams.Collaborate closely with planning and activation teams to ensure efficient and effective day-to-day account management.

About WPP MediaWPP serves as a trusted growth partner for some of the world's leading brands. Leveraging exceptional talent, reliable data, and world-class partnerships, all integrated with our pioneering WPP Open marketing platform, we assist clients in navigating change, seizing opportunities, and achieving transformational growth.WPP Media, our AI-driven media unit, merges media, data, and partnerships to deliver creative personalization at scale. Through WPP Open and powered by Open Intelligence, our clients gain clear insights into the effectiveness of their media investments.For more information, visit wppmedia.com.2024 - Planning ManagerRole Summary and ImpactAt Wavemaker, we drive growth for our clients by reshaping consumer decision-making and experiences through a blend of media, content, and technology. Our name embodies our mission and method. We excel when working with courageous brands and individuals eager to push beyond limits to achieve success together.The planning team is at the heart of delivering industry-leading work at Wavemaker. We serve as vital links to all specialists, continually seeking to push boundaries and create a positive impact on consumers and brands.Wavemaker UK is in search of a Planning Manager to join our expanding planning team. This role offers the opportunity to create impactful cross-channel campaigns and refine your media planning expertise.Key Responsibilities:Media Planning Expertise:Gain a comprehensive understanding of various media channels, including when, where, and how to employ them based on client needs.Proficient in Wavemaker's media planning tools and capable of training team members.Understand industry best practices and planning theories thoroughly.Familiarize yourself with Wavemaker Purchase Journey thinking and our Provocative Planning Philosophy.Campaign Management:Oversee campaign activities, including team briefings, gathering responses, managing client deliverables, and ensuring accuracy across all workstreams.Collaborate closely with planning and activation teams to ensure the smooth and effective operation of daily account management.

We are seeking an experienced Principal Implementation Manager to join our dynamic team at Wise. In this pivotal role, you will lead the successful implementation of our cutting-edge financial solutions for clients, ensuring that projects are executed on time and to the highest standards. You will collaborate closely with cross-functional teams, including product development and customer support, to deliver exceptional results that drive customer satisfaction.

About WPP MediaWPP serves as the trusted growth partner for the world’s leading brands. By leveraging exceptional talent, reliable data and intelligence, along with world-class partnerships through our innovative marketing platform, WPP Open, we help clients navigate transformation, seize opportunities, and achieve remarkable growth.WPP Media, our AI-driven media unit, unites media, data, and partnerships, delivering creative personalization at scale. Integrated by WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For more information, visit wppmedia.com.Position OverviewWavemaker drives growth for our clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name reflects our mission and approach. We excel in delivering results for bold brands and those willing to be challenged to advance together.The planning team is dedicated to producing industry-leading, unparalleled work at Wavemaker and acts as the central hub for all specialists, striving to push boundaries and positively influence consumers and brands.Wavemaker UK is seeking a Planning Manager to join our expanding planning team to create impactful multichannel campaigns and enhance your media planning expertise.Key Responsibilities:Media Planning Expertise:Develop a comprehensive understanding of media channels and their applications based on client briefs.Possess in-depth knowledge of Wavemaker and industry-specific media planning tools, with the ability to train colleagues.Maintain a solid grasp of industry best practices and planning theories.Foster a foundational understanding of Wavemaker Purchase Journey concepts and Provocative Planning Philosophy.Campaign Management:Oversee campaign activities including team briefings, gathering responses, managing deliverables, and ensuring all workstreams are accurate.Collaborate closely with the planning and activation teams to ensure efficient and effective daily account management.Drive...

Role overview WPP Media is hiring a Manager of Planning in London, United Kingdom. This position leads strategic planning efforts to deliver effective media solutions for clients. What you will do Oversee media planning processes from start to finish Ensure plans align with client objectives and business goals Encourage collaboration across internal teams Use data and insights to inform decisions and shape strategy What we look for Experience guiding planning initiatives in a media or agency setting Strong ability to connect strategy with client needs Comfort working with data to support recommendations Collaborative approach to working with cross-functional teams

About WPP Media WPP Media is the media hub within WPP, working with leading global brands to help them grow through data, talent, and strategic partnerships. The team brings together media, data, and partnerships to support creative personalization at scale. Using WPP Open and Open Intelligence, clients gain insight into how their media investments perform. More information is available at wppmedia.com. About WPP 650 WPP 650 is an award-winning group working at the center of UK government initiatives. The team focuses on applying behavior change principles to improve services and influence decisions that affect millions nationwide. The environment values curiosity, kindness, and personal growth, supporting people who want to make a real difference.

Important Note: This Implementation Manager position is based in London and requires on-site presence five days a week. The role involves working directly with the team at Campfire’s office. Campfire develops a platform that helps mid-market finance teams modernize core accounting processes. The product replaces legacy ERPs and manual workflows with automation, enabling finance teams to close faster and scale more efficiently. Over the past year, Campfire has experienced rapid growth, driven by demand for tools that improve clarity, control, and strategic insight. Role overview The Implementation Manager leads customer projects from kickoff through to go-live, ensuring smooth adoption and integration of the Campfire platform. Responsibilities cover the full implementation lifecycle: initial planning, platform configuration, data migration, testing, launch, and transition to ongoing support. The role requires strong project management skills, technical understanding, and clear communication. Collaboration with both customers and internal teams is key to keeping projects on track and delivering a seamless experience. What you will do Lead customer implementations from project kickoff to go-live. Direct projects to tailor the platform to each customer’s accounting workflows and reporting needs. Configure the platform based on customer-specific charts of accounts, reporting structures, and operational requirements. Manage data migration from ERPs, general ledgers, or spreadsheets, ensuring accuracy of financial data. Oversee testing and validation of workflows, reporting outputs, and overall system setup. Identify and resolve risks or discrepancies early, coordinating with internal teams on data, processes, or timelines. Act as the main point of contact for customers during implementation, providing clear updates and guidance. Work closely with Product, Engineering, and Customer Experience teams to address technical or workflow challenges.

Join Asana as a Senior Implementation Manager, where you will lead strategic initiatives to enhance our customer experience. You will be instrumental in guiding teams through the implementation process, ensuring that our innovative solutions are seamlessly integrated into clients’ workflows. This position is ideal for a proactive leader who thrives in a dynamic environment and is passionate about driving customer success.

Role Overview Wise is hiring a Senior Implementation Manager in London. This role focuses on leading implementation strategies and coordinating with multiple teams to deliver successful rollouts of Wise solutions. The position aims to improve processes, support client satisfaction, and strengthen operational efficiency.

Role overview The Implementation Manager - Primary Care at AccuRx works from the London (Shoreditch) office. This position focuses on supporting healthcare practices as they adopt and integrate AccuRx solutions, ensuring each rollout fits into existing workflows without disruption. What you will do Oversee the integration of AccuRx healthcare products in primary care environments Collaborate closely with healthcare providers and internal teams to encourage effective adoption Coordinate with various stakeholders to resolve challenges and promote a seamless transition Assist practices in realizing the value of AccuRx tools for improving patient care

WPP Media seeks an Account Manager, Planning in London. This position focuses on managing client accounts while supporting strategic planning activities. The role requires close collaboration with colleagues from various teams to provide attentive client service and ensure that client needs are met. Role overview The Account Manager, Planning will handle day-to-day account management tasks, maintain strong client relationships, and contribute to planning projects. Attention to detail and a client-focused approach are important in this role. Collaboration Expect to work alongside team members from different departments to coordinate efforts and deliver consistent, high-quality service to clients.

Join AccuRx as an Implementation Manager responsible for driving successful deployment and integration of our innovative solutions in secondary care and enterprise settings. You will collaborate with healthcare professionals, stakeholders, and cross-functional teams to ensure seamless implementation processes and transformative patient care experiences.