Qualifications
Your Role Will Involve:
Collaborating with an international, multilingual 24/7 team across APAC, EMEA, and NOAM.
Demonstrating flexibility in working days and shifts, including weekends.
Engaging positively and knowledgeably with our hospitality customers, partners, and Lightspeed team members, ensuring we uphold Lightspeed's Gold Class standard in support via phone, chat, and email.
Utilizing effective troubleshooting techniques to swiftly identify customer issues and provide timely, appropriate solutions.
Documenting, tracking, and resolving interactions within our customer support platforms.
Assisting in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, monitoring resolutions with customers, partners, and Lightspeed team members.
Promoting and advocating for enhancements to our products and services.
About the job
Greetings! We're thrilled to have you here
Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure!
Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting.
Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.
About Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based point-of-sale solutions that empower businesses. We are committed to innovation and excellence, providing our clients with the tools they need to succeed in an ever-evolving digital landscape.