Enterprise Accounting Success Manager

Role Overview FloQast is hiring an Enterprise Accounting Success Manager in London. This role centers on supporting enterprise clients as they use FloQast’s accounting software. The position focuses on helping organizations improve their accounting workflows and reach their business goals with FloQast’s solutions. What You Will Do Act as a trusted advisor for enterprise clients, building strong relationships and understanding their accounting needs. Work directly with clients to identify business challenges and recommend tailored solutions using FloQast’s platform. Provide ongoing, proactive support to help clients get the most out of their investment in FloQast. Develop strategic plans with clients to drive adoption and deliver measurable results.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

Hook builds AI-driven tools that help businesses increase revenue and deepen customer loyalty. The platform offers accurate forecasting and helps companies maximize value from their existing customers. Backed by Balderton Capital, Lightspeed, and other major investors, Hook was recently ranked 33rd on the Sifted 100 UK & Ireland 2025 list of fastest-growing startups. The team is committed to strong customer engagement and a high-performing workplace. Role overview The Enterprise Account Manager is responsible for driving revenue growth, retention, and account expansion within Hook’s enterprise customer base. This position serves as the main commercial contact for assigned accounts, overseeing the full customer lifecycle from onboarding and adoption to renewals and identifying new opportunities. Most clients are experienced Customer Success teams, so the role involves working with knowledgeable buyers and senior stakeholders. Success depends on strong commercial instincts, credibility at the executive level, and the ability to connect Hook’s product features to business results. What you will do Deliver commercial outcomes across assigned enterprise accounts, including renewals, expansion pipeline, and revenue growth. Find and secure expansion opportunities by building account plans, engaging key stakeholders, and managing success plans. Develop expertise in Hook’s platform to advise customers on adoption, integration, and best practices. Location London

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

At Branch Metrics, we empower every interaction with links that work and insights that validate it. From click to conversion, we make growth measurable. Our unparalleled attribution, enhanced by AI-driven linking, is trusted to deliver seamless experiences that boost ROI, minimize wasted expenditure, and eliminate fragmented attribution.We apply the same rigor in building our team, empowering our people to act swiftly, take ownership of outcomes, and create something significant. We pride ourselves on making meaningful investments in our team’s health, wealth, and growth, ensuring individuals can thrive as we scale. Our culture values intelligent, humble, and collaborative teammates who take accountability and drive results in a dynamic environment where their contributions genuinely advance the business.We are innovative, scaling with purpose, and guided by experienced leaders who understand how to build lasting companies. Trusted by notable brands such as Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we are large enough to matter yet small enough for you to make a tangible impact. If you’re passionate about the challenge of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.We seek a motivated individual with excellent business acumen, strong customer-facing skills, and experience in the AdTech / MarTech sector to join our team as an Enterprise Account Manager.As part of a team focused on customer experience, adoption, and success, you will serve as a trusted advisor for clients. In this role, you will prioritize building robust relationships with your customers as an advocate, driving adoption by showcasing value, fostering consumption growth, and ensuring retention.You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering teams to strategize and plan customer engagements. You will provide tailored use case recommendations, share your product expertise through customized demos and presentations, and assist in onboarding and enabling customers on the Branch platform.This role requires exceptional client management skills, a sense of ownership, and a proven track record of understanding customer business objectives. You must have a passion for problem-solving, relationship building, and customer engagement.As an Enterprise Account Manager, you’ll have the opportunity to:Take full ownership of the entire customer lifecycle, developing and implementing strategies to enhance usage, adoption, and growth for customers across commercial, enterprise, and strategic segments.Develop in-depth expertise with the Branch platform to build an advisory relationship with customers, proactively offering creative solutions to meet their needs.Collaborate across departments to enhance customer experience and drive value.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

About the OpportunityJoin our vibrant team at Contentful as a Senior Manager, Customer Success for EMEA Enterprise (f/m/d). This pivotal role is designed for a proactive and seasoned professional who will spearhead strategies aimed at ensuring the success and satisfaction of our enterprise customers. Your primary objective will be to forge robust relationships with key stakeholders, promote the adoption of our innovative products, and amplify customer value.In this leadership role, you will focus on retention and revenue, overseeing the renewal strategy for your team. Exceptional communication, strategic acumen, and a comprehensive understanding of the needs of enterprise customers are essential.What to Expect?Leading Your Team: You will recruit, hire, and develop your Customer Success Managers (CSMs), becoming their mentor and the senior voice in critical situations. Foster a team culture centered on customer outcomes, accountability, and continuous improvement.Customer Relationships: Your team will manage a portfolio of approximately 25-30 enterprise accounts, acting as trusted advisors focused on delivering tangible business outcomes. Regularly assess customer health, conduct business reviews, and ensure every interaction exemplifies a consistent, value-driven approach.Retention & Growth: Collaborate with Customer Success leadership, Account Executives, and Regional Sales Directors to align on territory strategy and achieve mutual retention targets. Identify and pursue expansion opportunities, upselling, and cross-selling, with renewals seen as a natural outcome of delivering consistent value.Customer Success Strategy: Partner with Customer Success leadership and cross-functional teams in Sales, Product, and Support to shape and implement an effective customer success strategy. Develop the playbooks, processes, and best practices that empower your team to operate efficiently and at scale, while defining metrics that inspire excellence.Customer Advocacy: Serve as the internal champion for our clients, relaying structured insights back to Product, Engineering, and Marketing to influence the roadmap and ensure alignment with customer priorities.Forecasting & Performance: Maintain a rigorous weekly forecasting schedule, presenting clear updates to senior leadership on pipeline health and quota progress.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

At Sanity.io, we are pioneering the future of AI-driven Content Operations. Our innovative AI Content Operating System empowers teams to model, create, and automate content tailored to their business needs, thereby accelerating digital development and enhancing content operational efficiency. Renowned companies such as SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew trust Sanity to streamline and automate their content operations.As an Enterprise Account Manager at Sanity, you will be responsible for nurturing and expanding relationships with some of our most crucial clients. Your role will focus on driving net revenue retention (NRR) and growth by conducting consultative sales cycles, identifying new opportunities, and showcasing the value of our platform. Success in this role means establishing strong partnerships, influencing both business and technical stakeholders, and enabling customers to achieve significant outcomes.We seek a candidate with over 8 years of experience in enterprise sales or account management, particularly in complex technical solutions. A demonstrated history of surpassing growth objectives and the ability to translate insights into actionable account strategies will distinguish you. Exceptional communication skills, an entrepreneurial mindset, and a genuine curiosity about industry trends will position you as a vital partner to our clients.

As an Enterprise Account Manager at Showpad, you will play a pivotal role in driving exceptional growth within our most strategic customer accounts.Your primary responsibilities will include:Meeting and exceeding annual and quarterly revenue targets.Identifying opportunities for upselling, cross-selling, and account expansion.Generating a steady pipeline of qualified leads through proactive research, networking, cold calling, and partnerships.Providing accurate forecasts and detailed reports on pipeline progress.Coordinating meetings with key stakeholders to showcase the strength of the Showpad platform.Contributing to the development of high-quality sales collateral tailored for specific accounts.Leading a targeted lead generation strategy in collaboration with your dedicated Business Development Representative (BDR).Creating comprehensive account plans and maintaining an overview of each key account.Leveraging joint events, marketing strategies, and community calls to enhance Showpad’s product visibility among clients.Negotiating contracts and service level agreements (SLAs) that align with organizational goals.Utilizing organizational resources effectively to support the sales process.Indirectly leading a support team comprising technical and customer success resources to meet your objectives.Collaborating with internal teams to ensure a thorough understanding of client needs.Establishing and nurturing strong, long-lasting relationships with clients.Monitoring and reporting on market trends, competitor activity, customer demands, and other pertinent market intelligence.

Join KnowBe4, the global frontrunner in Human Risk Management, where over 70,000 organizations worldwide have trusted us for more than 15 years to secure their workforce against cyber threats. Our pioneering approach to security is powered by AI since 2016, establishing us as market leaders from day one.Our innovative HRM+ solution integrates ongoing risk intelligence, advanced technical defenses, and tailored training programs to foster robust security cultures within organizations. We empower businesses to understand, measure, and mitigate human risk across their teams, fortifying them against deepfakes and other emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats goes hand in hand with making a positive impact on the environment. True resilience is collective; it’s about protecting our people, our data, and our planet.

Sidetrade seeks an Enterprise Account Manager based in London to support revenue growth and retention across a portfolio of large, multinational clients. This position centers on building and maintaining strong relationships with Finance and Order-to-Cash leaders throughout EMEA and other regions. Acting as a trusted advisor, the Account Manager works to identify opportunities for account expansion while ensuring client needs are consistently met. Key Responsibilities Manage and strengthen relationships with enterprise-level clients in multiple countries Retain and expand revenue within assigned accounts Serve as an advisor to senior leaders in Finance and Order-to-Cash roles Spot and pursue new opportunities for account growth About Sidetrade Sidetrade is an AI company listed on Euronext Growth. The company specializes in Order-to-Cash Intelligence, helping enterprises extract more value from customer interactions using its proprietary platform and Data Lake. The team includes colleagues from 38 nationalities, bringing a broad range of perspectives. Sidetrade has been recognized as a Gartner® Magic Quadrant™ Leader since 2022. Team Culture Sidetrade values passion and a willingness to learn. Employees are encouraged to bring energy and authenticity to their work. Diversity and customer satisfaction are central to the company’s culture. Learn More Hear from team members on the Sidetrade Inside Out podcast.

Join Hootsuite as a Senior Enterprise Account Manager, where you will play a crucial role in driving business growth and managing relationships with our enterprise clients. You will leverage your expertise to understand client needs and deliver tailored solutions that enhance their social media strategies. This is an excellent opportunity for a results-oriented professional looking to make a significant impact in a dynamic and innovative environment.

At BetterUp, our commitment to human transformation drives us to redefine the employer-employee relationship.We believe in a refreshing approach that you will experience from the very first interview.Our candidate experience stands out: upon receiving an offer and accepting it, you are not just getting a paycheck. You gain access to a personal BetterUp Coach, a tailored development plan, a trained manager, and an exceptional team—all equipped with their own BetterUp Coaches—working on projects that truly matter.This results in an incredibly focused and fulfilling work environment. While it may not suit everyone, for those passionate about their careers, it is a transformative move that can define your professional journey.Join us for the most intense and rewarding years of your career, engaging in impactful work within a fun, innovative, and soulful culture.If this resonates with you and the job description aligns with your skills, let’s start a conversation.As a hybrid company, we encourage in-person collaboration when required. Employees are expected to work from one of our office hubs at least two days a week, or eight days a month. Our EMEA hubs are located in London, UK, and Amsterdam, NL. Please ensure you can commit to this structure before applying.Your Responsibilities:Lead Account Strategy and GrowthCraft account strategies in close collaboration with customer executives and BetterUp leadership.Take ownership of expansion and renewal objectives for designated accounts.Forge new connections within strategic accounts through networking, prospecting, and partnerships with the BetterUp marketing team.Facilitate commercial discussions with customers, ensuring a successful contracting process from start to finish.Foster and Sustain Long-lasting Customer RelationshipsNavigate complex organizations to identify key internal advocates.Consult customers on Talent and HR strategies, demonstrating how BetterUp aligns with their business goals.

Lightspeed is seeking a dynamic and experienced Strategic Account Manager to forge, nurture, and enhance relationships with our key enterprise clients in the hospitality sector. This pivotal role will allow you to be the main point of contact for our largest hospitality customers in the UK, ensuring their long-term success and satisfaction. Your primary focus will be on driving growth, facilitating product adoption, and managing stakeholder relationships within your designated portfolio. Utilizing data insights, customer feedback, and your SaaS expertise, you will strive to create substantial value at an enterprise level. Key Responsibilities Serve as the principal liaison for major and strategic hospitality clients. Develop and implement tailored account plans aimed at driving growth, retention, and heightened product adoption. Proactively enhance product usage and ensure sustained Net Revenue Retention (NRR) across your portfolio. Lead quarterly business reviews and establish success plans. Analyze usage data, milestone achievements, and health scores to identify and address potential risks proactively. Establish strong, trust-based relationships with C-level and operational stakeholders, solidifying Lightspeed’s position as a trusted long-term partner. Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver outstanding customer experiences. Gather customer feedback and effectively communicate it to relevant teams to pinpoint product gaps and enhance the overall customer journey.

This position is available in our Amsterdam or London office.We are committed to an office-first culture, believing that collaboration fosters the creation of exceptional products.About StacksAt Stacks, we are revolutionizing how finance teams manage one of their most essential processes: the monthly close. For mid to large enterprises, this process is often labor-intensive, diverting finance teams from strategic initiatives to focus on monotonous tasks. We believe it’s time for a change.Our ambitious vision is to leverage AI to make the monthly close as simple as a single click—delivering precise and comprehensive financial insights from the very first day of the month. By reclaiming valuable time for finance teams, we empower them to concentrate on high-impact, strategic endeavors that propel their organizations forward.Our team comprises finance, product, and tech experts from esteemed companies like Uber, Plaid, Miro, Mollie, and Bunq. United by a common goal of creating a transformative solution, we operate from a stunning office that overlooks the iconic canals of Amsterdam. Supported by prominent VCs and leaders from Stripe, Plaid, and OpenAI, we are poised to redefine the future of finance.About the RoleWe are seeking a highly ambitious, entrepreneurial, and commercially savvy Customer Success Manager - Accounting to join our team as one of our inaugural Customer Success hires.In this influential role, you will help shape and implement our go-to-market strategy at Stacks. If you thrive in dynamic environments and are excited by the prospect of limitless growth, this is a unique opportunity to fast-track your career while helping to shape the future of Stacks. Your ResponsibilitiesEnhance Customer Success: Manage the entire customer lifecycle from onboarding to renewal and expansion. You’ll engage directly with Controllers, Finance leaders, and CFOs to ensure that Stacks becomes an indispensable asset in their accounting operations.Accounting-Focused Support: Utilize your accounting expertise to thoroughly understand customer workflows and challenges. You’ll provide guidance based on your financial close experience, helping clients maximize their use of Stacks.Boost Net Retention: You will take ownership of renewals and expansions within your portfolio by delivering measurable value and fostering strong relationships.

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Join Conveo in Revolutionizing ResearchAt Conveo, we are pioneering an AI-driven research platform that makes consumer and B2B research fast, affordable, and of the highest quality. Our innovative AI video interviewer is trusted by global giants like Unilever, Google, and Orange to uncover valuable insights across marketing and product teams.#1 The Challenge We AddressTraditional research methods are often slow, costly, and lack depth. Many companies struggle with the expertise required to conduct meaningful research, which directly impacts their understanding of customer needs and their ability to serve them effectively.#2 Your Future TeamYou will be a part of a dynamic team filled with passionate and energetic individuals who consistently go above and beyond while enjoying their work. Our team blends decades of market research experience with exceptional engineering skills and entrepreneurial spirit.#3 Our Operating PhilosophyWe genuinely care about our clients and the solutions we provide, always striving to exceed expectations.We work diligently while ensuring a fun and engaging atmosphere.To uphold our high standards, we focus on executing tasks with a lean team.Your Role as an Account ManagerIn the position of Account Manager at Conveo, you will collaborate with senior stakeholders within insights, marketing, product, and strategy departments at leading Fortune 500 companies. Your primary objective will be to cultivate profound, strategic relationships with key decision-makers and influencers, demonstrating the transformative benefits that Conveo offers to their organizations.You will be instrumental in shaping how major corporations expand the use of Conveo across various markets and teams. This includes identifying new opportunities, navigating intricate political landscapes, advocating for our product internally, and ensuring that Conveo evolves into a strategic asset for your accounts. Your responsibilities will encompass managing renewals comprehensively, driving significant expansion, and transforming initial champions into enterprise-wide advocates who promote Conveo across their organizations.This role is high-impact and relationship-focused, offering you the chance to make a difference in how businesses leverage research.