Engineering Manager - Shopping Experience

About LystLyst is a pioneering global fashion shopping platform established in London in 2010, catering to over 160 million shoppers annually. We curate selections from 27,000 of the world’s premier brands and retailers. In 2025, Lyst partnered with Zozo, the operators of Zozotown, Japan's leading fashion e-commerce platform. This collaboration signifies a transformative era for Lyst as we strive to redefine the landscape of fashion shopping through artificial intelligence, personalization, and cutting-edge technology.The MissionWe are seeking an accomplished Engineering Manager to join our Shopping Experience team. You will play a crucial leadership role in our endeavor to create the most intelligent and seamless fashion shopping platform globally.In this position, you will collaborate closely with Product and Design within a leadership trio to shape strategic initiatives, drive execution, and deliver substantial business impact across Lyst’s Marketplace. This team is essential in enhancing the customer experience, facilitating a smooth purchasing journey, and showcasing the value of our partner fashion retailers. You will blend strategic technical leadership with a strong emphasis on operational excellence, predictable delivery, and the professional growth and wellbeing of your team.Key ResponsibilitiesTeam Leadership: Cultivate a high-performing and psychologically safe environment that empowers engineers to excel. You will be responsible for the hiring, retention, mentoring, and career advancement of your engineering team.Delivery Management: You will oversee the execution of strategy, ensuring it translates into predictable and high-quality delivery. Utilizing Agile methodologies, you will eliminate obstacles, manage inter-team dependencies, and contribute to code reviews. This role is hands-on and involves direct engagement with engineers.Technical Strategy: While you won't be coding daily, you will maintain close engagement with the technical aspects. You will guide architectural decisions, uphold code quality standards, and ensure the team addresses technical debt alongside feature development.Collaboration: Acting as a liaison between engineering and the broader business, you will translate complex technical concepts into clear, actionable insights for stakeholders across Marketing, Commercial, and Partnerships.Within Your First 3 Months, You Will:People: Forge strong relationships with your direct reports, understand their motivations and career aspirations, and establish clear growth trajectories.Delivery: Assess existing Agile practices and implement targeted enhancements that improve predictability, quality, and team efficiency.

TikTok Shop & Creator Manager6 Month Fixed Term Contract (potential for extension to Permanent). Immediate start. Hybrid remote role based in London. Competitive salary.AKT (pronounced “act”) is a leading Personal Performance Company known for its award-winning body care products that aim to transform lives. Founded by renowned West End performers Ed Currie and Andy Coxon, AKT is dedicated to those who are 'Born to Perform' in various spheres of life.Since its launch in 2020, AKT’s Deodorant Balm has gained acclaim from prestigious publications such as Vogue, GQ, Esquire, and Harper’s BAZAAR. With its commitment to being plastic-free, aluminium-free, and gender-neutral, the balm has resonated with consumers seeking effective natural deodorants. With five distinctive fragrances and over 700,000 satisfied users, it is rapidly becoming a household name.AKT ensures every new product is rigorously tested by the vibrant theatre community in London to meet the high expectations set by its founders. Our products are designed for reliable performance, making their way from backstage to bathrooms, travel bags, and more across the globe.Role Overview:In the capacity of TikTok Shop & Creator Manager, you will take charge of driving daily revenue growth for the AKT TikTok Shop. This dynamic position will involve spearheading two core initiatives: orchestrating frequent Live productions (both led by Founders and Creators) and managing a substantial affiliate creator network. You will oversee the UK and US shops, with the scope to support upcoming launches in Australia and Germany.Your responsibilities will include identifying high-performing organic content for amplification and collaborating with creators to uphold brand quality standards. You will also play an integral role in producing pre-Live promotional content and executing studio Lives with our Founders.This role thrives in a fast-paced startup atmosphere, necessitating a hands-on approach. The position is based in the UK under a flexible working policy, including monthly team days in our London office, with occasional travel for events.

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

Job Title: TikTok Shop & Creator Commerce ManagerLocation: Hybrid (Central London office near Tower Hill)About Us: PetLab Co. is a leading player in the direct-to-consumer pet supplement market, boasting impressive nine-figure revenues and a profitable growth trajectory worldwide.We are in search of a TikTok Shop & Creator Commerce Manager to elevate our creator commerce initiatives on TikTok Shop. Since the launch of our US TikTok Shop in late 2024, we have experienced extraordinary growth, achieving over £1 million in gross merchandise value (GMV) and fostering a vibrant community of creators in our niche. This role will harness that momentum to drive even greater revenue generation.This position transcends traditional influencer marketing—it's performance-driven, commercially focused, and accountable for actual sales. You will strategize and lead a robust TikTok Shop plan, emphasizing high-volume content creation, innovative iterations, and ongoing performance enhancement.In this role, you will pinpoint high-performing creative formats, craft revenue-oriented briefs, and expand creator challenges and incentives that significantly impact our metrics. Collaboration is essential; you will work alongside creative teams, paid media, and agencies to optimize performance and spearhead the growth of TikTok Shop at PetLab Co.Reporting Structure:Hi, I’m Forest, the VP of Marketing at PetLab Co. Since initiating our TikTok Shop, we have generated over £1M in GMV and established a promising growth avenue. We need a passionate individual to take full ownership and scale this initiative.This role is pivotal to our future strategy. You will collaborate closely with me to transform our US TikTok Shop into one of our primary acquisition and revenue channels. We are seeking a driven individual with a performance-oriented mindset who is passionate about content that converts, has a robust background working with creators, and thrives in a dynamic, entrepreneurial setting.Desired Candidate Profile:Demonstrable experience in driving growth and delivering significant results for TikTok Shop.Experience in leading performance-oriented creator communities, particularly for TikTok Shop.Proficient in managing extensive creator content pipelines (e.g., thousands of assets monthly).Adept creative strategist with a keen understanding of TikTok Shop content that drives conversions.Strong familiarity with TikTok Shop, its functionalities, and the creator ecosystem.Commercially astute and data-savvy—capable of understanding GMV, ROAS, CPA, and how to optimize against these metrics.Excellent communication skills and highly organized—capable of briefing, motivating, and managing creators at scale.Fluency in Spanish is a significant advantage.Key Responsibilities:50% – Creator Community Building & Management: Scale and lead our TikTok Shop creator community, ensuring a robust pipeline of engaging content.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Join a prestigious property management firm as a Shopping Centre Administrator at a London shopping centre undergoing a significant multimillion-pound redevelopment. This is a fantastic 6-month fixed-term contract opportunity for an individual eager to enhance their skills in a vibrant and fast-paced environment while working with a high-profile client.Key Responsibilities:Provide essential administrative support on-site.Welcome and assist contractors, customers, and clients upon arrival.Open the office each morning and engage with customers and the public.Collaborate with the marketing team on-site as needed.

A renowned property management firm is seeking a friendly and organized individual to fulfill administrative responsibilities at a London shopping centre currently undergoing a significant multimillion-pound redevelopment. This position is offered on a 6-month fixed-term contract and presents an excellent opportunity for professional growth within a vibrant and fast-paced environment serving a prestigious client.Key Responsibilities:Support on-site administrative functionsWelcome and assist contractors, customers, and clients upon arrivalOpen the office each morning and engage with customers and the publicCollaborate with the marketing team on-site as needed

Job Title: Engineer II Location: London / Bristol / Edinburgh (Hybrid options available) Salary: £45,600 - £62,700 Team: Developer Experience Reporting To: Senior Software Engineering Manager This position is based in the UK and candidates must possess the right to work in the UK. Currently, we are unable to offer visa sponsorship for this position. Our commitment to building a diverse, global team is paramount, and our sponsorship policy is assessed on a role-by-role basis. Please check back on our careers site for future opportunities that may include visa sponsorship. Kaluza is revolutionizing the energy sector with our Energy Intelligence Platform, simplifying the complexities of energy management. We assist energy companies in addressing contemporary challenges while propelling the transition to a sustainable, electrified future. Our platform facilitates millions of real-time decisions across households, devices, markets, and grids. By integrating predictive algorithms with user-centric design, Kaluza ensures that clean energy is reliable, affordable, and seamlessly integrates into daily life. With teams spread across Europe, North America, Asia, and Australia, and a joint venture with Mitsubishi Corporation in Japan, we empower leading companies such as OVO, AGL, and ENGIE, alongside innovators like Volvo and Volkswagen. Where will I be working? You will be part of the Developer Experience (DevEx) team within our expansive Kaluza Technology community. Our team comprises a diverse group of data-driven and product-oriented Software and Production Engineers who are at the forefront of technological innovation and operate at an impressive scale. Together, we pursue engineering excellence by implementing best practices throughout the community. In this role, you will be instrumental in designing and enhancing our Internal AI Engineering Platform. Your responsibilities will include creating the infrastructure—from Model Context Protocol (MCP) servers to collaborative workflows—that enables our software teams to operate more efficiently and securely. Your contributions will significantly influence Kaluza's ability to eradicate defects, enhance productivity, and set the benchmark for AI-driven development. Our tech stack is dynamic, and you may work with: AWS, Kubernetes, LLMs (Claude, GPT, etc.), MCP servers, LangChain/LangGraph, and contemporary monitoring tools.

COMPANY OVERVIEWJoin our vibrant and innovative hospitality group, driven by a team of passionate professionals dedicated to creating spaces where connections happen. Our bars and restaurants embody a relaxed yet character-filled atmosphere, where we take pride in our exceptional food and drink offerings while cultivating a welcoming environment.We partner with visionary companies to transform the dining experience and redefine hosting. As we look to the future, we aspire to be at the forefront of this evolution. We empower our team members to grow and thrive, fostering a culture of involvement and collaboration with local suppliers and commitment to sustainable practices.At INITIATIVE GROUP, we find joy in our craft, passion in our expertise, and dedication in our successes.HOTEL AND RESTAURANT OVERVIEWWe are excited to announce that we are hiring for our newest coffee shop located at the Locke Aparthotel in Bermondsey, set to open in September 2020.Situated in SE1, one of London’s most dynamic neighborhoods, with iconic landmarks such as The Shard and Tower Bridge nearby, our coffee shop will be an urban sanctuary where the aroma of freshly brewed coffee fills the air.Experience a unique atmosphere complete with social and co-working spaces designed for comfort and productivity. Whether you’re winding down in the cocktail bar or enjoying a moment in our serene lounge, Bermonds Locke is the perfect urban retreat.POSITION OVERVIEWOutletCoffee ShopJob TitleAll Staff - Head Barista, Team Leader, BaristasContract TypePermanent

Join Zopa as a Platform Engineer focused on enhancing developer experience! In this role, you will be instrumental in optimizing our development platform, facilitating a seamless workflow for our engineering teams. Your expertise in platform technologies will empower developers to build and innovate more efficiently.

Role overview Wise seeks an Engineering Lead to focus on API experience in London. The role involves leading a team that designs and builds API solutions for customers at scale. This position centers on both technical leadership and team guidance. What you will do Guide and support engineers as they develop Wise’s API products Encourage new ideas and drive technical improvements within the team Oversee the creation and maintenance of scalable, reliable APIs Work to ensure Wise APIs align with customer needs and meet industry standards Location This position is based in London.

Over 500 million downloads. 80 million monthly users. A decade of relentless innovation – and we’re just getting started.Flo is the leading health & fitness app globally, dedicated to transforming the future of female health. With a $200 million investment led by General Atlantic, we proudly became the first app in our sector to achieve a $1 billion valuation in 2024. Our journey continues unabated.With 7 million paid subscribers and the highest-rated user experience in the App Store’s health category, we have spent the last decade building trust on a grand scale. Now, we are pioneering the next generation of digital health technologies – AI-driven, privacy-centered, and clinically validated – to empower our users to better understand their bodies.Your RoleThe Challenge AheadAt Flo, we’re more than just an app; we’re a thriving global community. As the number one women’s health app, we experienced 8.6 million new installs in the last month, along with a 2.8 million increase in active users.This extraordinary growth demands top-tier engineering talent. We are on the lookout for a Senior Developer Experience Engineer to join our Velocity team, which focuses on enhancing our internal platform. Your objective will be to create the foundational tools that empower our engineering teams to deploy code more efficiently, securely, and at a scale that most engineers rarely encounter.Your Mission: VelocityThe Velocity team aims to minimize friction in the development process. We see our internal developers as our primary customers. Your responsibilities will include:Simplifying Complexity: Craft intuitive tools that facilitate self-service, allowing developers to concentrate on core product logic.Standardizing Excellence: Integrate best practices, security, observability, and scalability into our core infrastructure, ensuring they are fundamental, not just afterthoughts.Your ResponsibilitiesEnhancing Developer Experience: Develop self-service tools that grant product teams the autonomy they need without compromising system stability.Platform Engineering: Design and advance our core technology stack (AWS, EKS, Terraform, Ansible).Systems Resilience: Spearhead reliability initiatives, encompassing business continuity planning and a sustainable on-call strategy.Privacy at Scale: Bolster the infrastructure for industry-leading privacy features, such as our TIME-recognized "Anonymous Mode." Observability: Deploy cutting-edge monitoring solutions (metrics, logs, tracing) to ensure swift identification and resolution of issues.

We are seeking a dynamic and driven Workplace Experience Manager to join our innovative team at Orbital. In this role, you will be responsible for enhancing the workplace environment, ensuring employee satisfaction, and fostering a culture of collaboration and productivity. You will collaborate closely with various departments to create engaging workplace experiences and implement initiatives that promote employee well-being.

fuseenergy is looking for a Workplace Experience Manager based in London. This position centers on shaping the day-to-day experience for employees within the office. What you will do Oversee facilities to ensure the workspace is well maintained and functional Support and nurture a positive workplace culture Manage daily operations so that employees can work productively and feel supported Role focus The Workplace Experience Manager plays a key part in making the office a place where people can do their best work. This involves both practical management of the space and attention to the overall atmosphere and employee well-being.

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

Join our dynamic team as an Assistant Store Manager at the London North Shopping Centre. In this role, you will support the Store Manager in leading the team to deliver exceptional customer experiences while driving sales. You will be responsible for overseeing daily operations, managing inventory, and ensuring the store meets visual merchandising standards.We are looking for a passionate individual who thrives in a fast-paced retail environment and is eager to contribute to our company's success.

Role Overview The Guest Experience Manager at Accor Hotels shapes how guests feel about their stay. This role focuses on raising service standards and making sure guests leave satisfied. Based in London, the position calls for hands-on leadership in guest relations and service improvement. What You Will Do Oversee guest relations, responding to feedback and resolving concerns promptly Lead efforts to improve service quality across the hotel Develop and implement new strategies to enhance the guest experience Work closely with teams to maintain and exceed Accor Hotels' service standards

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

About Our TeamJoin the Local Developer Experience (DevEx) team at Deliveroo, part of the Foundations group, where we empower engineers to rapidly develop, test, and deploy high-quality services with confidence. We enhance and innovate the local developer experience across the Deliveroo group through a streamlined, DevContainers-based development platform, facilitating agentic workflows alongside integrated IDE tools. Our mission is to elevate engineering standards in Quality, Velocity, and Efficiency by creating scalable framework-level tooling and developer workflows.About the RoleAs a Staff Platform Engineer, you will be recognized as a subject matter expert in at least one key technical domain and will be responsible for implementing solutions that yield significant group-wide outcomes. You will lead the technical direction for your team, eliminate complex technical obstacles across multiple teams, and mentor fellow engineers. Reporting to senior managers, you will collaborate with leadership to drive broad impact.Your ResponsibilitiesTechnical LeadershipDefine and implement technical solutions for critical business challenges, gaining an understanding of the context surrounding major organizational decisions.Oversee the technical architecture for both local and remote development workflows, including DevContainers, IDE remote backends, and seamless integration points with our engineering ecosystem.Design and continually refine the paved-path developer journeys, focusing on time-to-first-change, onboarding processes (MSC distribution, Tailscale setup), IDE remote flows, and user experience for daily developer tasks. Measure and iterate based on developer metrics and feedback.Lead the integration strategy for remote execution (e.g., BuildBuddy), enhance development efficiency on the company monorepo (Pedregal), and establish caching/invalidation methods to ensure swift, predictable developer workflows.Additionally, manage project timelines and risks while maintaining a sustainable team pace.Collaboration & LeadershipFacilitate alignment among non-adjacent teams and disciplines (Product, Security, Core Infrastructure, and Product Engineering) to tackle unstructured challenges. This includes coaching team members at all levels and nurturing emerging leaders within the team.

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.