Director of Workplace Excellence

WSH Group seeks a Director of Workplace Excellence to lead initiatives that enhance the employee experience and workplace culture in the London office. This leadership position centers on raising both efficiency and satisfaction throughout the organization. Key responsibilities Create and implement strategies that foster a high-performance culture. Encourage engagement and empowerment within teams. Collaborate with various departments to align workplace programs with organizational objectives. Advocate for practices that improve daily operations and overall employee satisfaction. Location This role is based in London.

About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with experiences that are worth sharing, striving to become the world's most trusted source for travel insights. Our innovative technology and brands engage a global audience, linking them with partners through rich content and guidance across various travel sectors, including accommodations, restaurants, and experiences. Our portfolio encompasses renowned brands such as Tripadvisor, Viator, and TheFork. Who Are We Looking For? As the Director of Service Excellence, you will be the driving force behind our culture of operational excellence. Your primary responsibility will be to define a service excellence strategy that prioritizes customer-centric decision-making. This role will be pivotal in creating a seamless next-generation customer experience by eliminating friction points, integrating AI tools, fostering customer self-service solutions, and ensuring swift, hassle-free processes. Collaborating closely with R&D and Policy teams, you will have the opportunity to significantly enhance the customer journey and establish best practices and technological standards. In our fast-paced, highly competitive environment, you will be part of a dedicated team advocating for our customers in every decision we make. At Tripadvisor, our customers are at the forefront of everything we do. Job Location: Hybrid. This position requires 2-3 days per week in our London/Oxford office. Key Responsibilities: AI Tooling Develop a strategic investment plan over the next 2-4 years to build best-in-class technology that will replace outdated systems. Continuously identify opportunities to utilize AI tooling to elevate the customer experience. Establish new success metrics for AI assistance, prioritizing customer resolution over cost-to-serve strategies. Process Improvement & Innovation Utilize customer insights and data analytics to pinpoint process gaps and areas of friction. Lead re-engineering and standardization initiatives employing Lean/Six Sigma methodologies. Collaborate cross-functionally to streamline workflows and reduce costs.

We are seeking a visionary and results-driven Director of Commercial Excellence to join our dynamic team at Accordion. In this pivotal role, you will lead our initiatives to enhance commercial strategies and drive profitability across our organization. You will work closely with cross-functional teams to identify opportunities for growth, optimize sales processes, and implement best practices that enhance customer engagement and satisfaction.

Synthesia builds an AI video platform used by businesses worldwide, with its headquarters in London and teams across Europe and the US. Since 2017, over 90% of Fortune 100 companies have turned to Synthesia to strengthen their visual communication. The company has raised $530 million from investors including Accel, NVentures (Nvidia), Kleiner Perkins, GV, and Evantic Capital, reaching a valuation of $4 billion. Role overview The Workplace Manager leads daily office operations at Synthesia's London location. This role shapes the employee experience and ensures the workspace reflects the company's culture and values. Success in this position calls for a proactive and organized approach, along with the confidence to make independent decisions that improve the workplace. Main responsibilities Oversee front-of-house operations to deliver a strong reception and visitor experience. Manage daily activities in the London office and seek opportunities to enhance the environment for all. Maintain a high-quality, inviting, and efficient office space. Serve as the main contact for workplace, facilities, and office-related questions. Build and manage relationships with building management and external vendors. Develop and refine office processes, standards, and operational methods. Keep the office stocked, well-maintained, and running smoothly at all times. Support onboarding and the in-office experience for London-based employees and visitors. Lead efforts to boost employee engagement and support workplace culture. Plan and coordinate social events and cross-functional activities in London. Manage Health & Safety and Fire Risk Management protocols. Identify and implement improvements to elevate the overall workplace experience. Who succeeds in this role This position is well-suited for someone who thrives in a hands-on environment, takes initiative, and enjoys making a positive impact on the daily work experience of others.

Join Methods Business and Digital Technology Limited as a Modern Workplace Engineer and be a part of a dynamic team dedicated to transforming the public sector in the UK. With over 30 years of experience and a turnover exceeding £100M, Methods is at the forefront of IT services consultancy. We collaborate with various central government departments and agencies to enhance operational efficiency and deliver innovative, people-centric solutions.Our human-centric approach differentiates us from other consultancies, as we prioritize people, technology, and data to create sustainable value for our clients, staff, and communities. At Methods, we foster a culture of collaboration and learning, encouraging our team to embrace challenges and grow together.As a Modern Workplace Engineer, you will play a pivotal role in delivering enterprise-scale infrastructure services, devising and executing technology solutions that align with customer objectives while promoting profitable engagements. You will oversee project architecture and implementation, ensuring excellence in delivery.

We are seeking a dynamic and passionate Workplace Community Manager to join our team at wshgroup. In this role, you will be responsible for fostering a vibrant community within our workplace, enhancing employee engagement, and ensuring a collaborative environment. You will play a key role in organizing events, facilitating communication, and driving initiatives that promote a positive workplace culture.

We are seeking a dynamic and driven Workplace Experience Manager to join our innovative team at Orbital. In this role, you will be responsible for enhancing the workplace environment, ensuring employee satisfaction, and fostering a culture of collaboration and productivity. You will collaborate closely with various departments to create engaging workplace experiences and implement initiatives that promote employee well-being.

fuseenergy is looking for a Workplace Experience Manager based in London. This position centers on shaping the day-to-day experience for employees within the office. What you will do Oversee facilities to ensure the workspace is well maintained and functional Support and nurture a positive workplace culture Manage daily operations so that employees can work productively and feel supported Role focus The Workplace Experience Manager plays a key part in making the office a place where people can do their best work. This involves both practical management of the space and attention to the overall atmosphere and employee well-being.

Join our dynamic team at Maven Securities Holding Ltd as a Facilities & Workplace Services Coordinator. In this pivotal role, you will ensure the smooth operation of our workplace services while fostering an engaging and efficient work environment for our employees. Your responsibilities will include coordinating facility management tasks, overseeing workplace services, and collaborating with various teams to enhance overall workplace experience.

Join our dynamic team at Mistral as a Workplace Operations Specialist for the EMEA region. In this pivotal role, you will be responsible for enhancing workplace efficiency and ensuring a seamless operational experience for our teams across multiple locations. Your expertise will contribute to creating an engaging and productive work environment that fosters collaboration and innovation.

Role Overview Checkout.com is hiring a Senior Engineer I for the Workplace Technology team in London. This role focuses on strengthening the company’s internal tech infrastructure and supporting projects that make daily work smoother for employees. What You Will Do Contribute to projects that improve and streamline workplace technology systems. Work closely with colleagues to identify and solve technical challenges in the office environment. Help shape solutions that enhance the employee experience across the company. What We’re Looking For Strong attention to detail and a drive for practical, effective solutions. Comfort working in a collaborative team setting. Interest in developing and optimizing technology that supports workplace productivity.

Join Control Risks as the Global Head of Workplace Services, where you will spearhead the development and execution of our workplace strategy across multiple regions. You will be responsible for enhancing employee experience, optimizing operational efficiency, and ensuring that our workplaces are aligned with our business objectives. Collaborating with cross-functional teams, you will lead initiatives that foster innovation and flexibility in the workplace environment.

Are you passionate about creating outstanding workplace experiences? Join Faire as a Workplace Experience Manager in London, where you will play a crucial role in enhancing our office environment and ensuring our teams feel engaged and productive. Your creativity and problem-solving skills will help shape the culture of our workspace, making it a welcoming and inspiring place for all employees.

Role Overview Checkout.com is looking for a Senior Engineer to focus on Workplace Technology, with a strong emphasis on Okta solutions. This position is based in London. What You Will Do Design, implement, and refine identity management systems using Okta. Work closely with teams across the company to improve workplace technology. Ensure smooth and secure user experiences on internal platforms. Help shape and advance the company's approach to identity and access management. Collaboration This role involves regular collaboration with cross-functional groups to support and enhance technological capabilities within the workplace.

Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.

Join Us in Revolutionizing Healthcare CommunicationAt Accurx, we envision a world where seamless communication among all individuals involved in a patient's care—including the patients themselves—is a reality. We believe that every NHS staff member should be empowered by our software, transforming healthcare for the better.As we tackle one of the most pressing challenges of our generation, we are on the lookout for top-tier talent to elevate our mission. This is where you come in.Our innovative products are utilized daily by over 98% of GP practices and half of NHS hospitals, positively impacting millions of lives.As the Workplace & Facilities Lead, you will play a pivotal role in shaping the communication infrastructure of the NHS. Your contributions will facilitate faster, safer, and more accessible patient care.You will oversee the smooth and efficient operations of Accurx’s workplace and facilities, managing day-to-day performance to ensure an inclusive, compliant, and cost-effective environment that enables our teams to thrive. This includes supervising facilities, office operations, catering, and on-site events, while leading a dedicated team and coordinating with external partners to deliver an exceptional workplace experience.Current Focus Areas:Safety & Compliance: Ensure full compliance with workplace health and safety regulations, with risks properly identified, documented, and escalated.Operational Reliability: Guarantee smooth operations of office, facilities, and kitchen with minimal disruption to teams.Budgetary Control: Monitor and manage office and kitchen expenditures within set budgets.Workplace Experience: Create a welcoming, inclusive, and functional workplace that embodies Accurx’s culture and operational ethos.Unique Challenges Awaiting YouWorkplace & Office OperationsManage the daily operations of all office spaces, including meeting rooms and shared facilities, ensuring an excellent experience for employees and candidates.Lead office layout changes and internal moves aligned with business needs, implementing enhancements that foster inclusivity.

Role Overview Turner Townsend is hiring a Real Estate and Workplace Data Analyst based in London. This full-time role focuses on turning data into clear insights that support strategic decisions in real estate and workplace management. What You Will Do Work with teams across the business to analyze workplace and real estate trends Use data to identify opportunities for improved performance and efficiency Support efforts to optimize workplace environments through evidence-based recommendations

About WPPWPP is the trusted growth partner for leading global brands, combining cutting-edge media intelligence, data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel within one organization. Powered by exceptional talent and our innovative marketing platform, WPP Open, we guide clients through change, enabling them to seize opportunities and achieve transformational growth. For more details, visit WPP.com.Position: Data Excellence Manager - DATAbout WPP MediaAs a part of WPP, WPP Media represents our global media collective. In a landscape where media is omnipresent, we unite the best platforms, people, and partners to unlock limitless growth opportunities. Discover more at wppmedia.com.We at WPP Media are firm believers in the strength of our culture and our team. It is this ethos that empowers us to deliver extraordinary experiences for our clients and each other. In this role, embracing WPP and WPP Media's core values will be crucial:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About WPP & OpenDoorAt WPP, we are continuously reinventing the future of creativity across an expansive canvas, integrating unparalleled talent, resources, and skills to deliver a cohesive offer of communications, experience, commerce, and technology.Over the past decade, we have established a dedicated global client practice aimed at amplifying WPP’s impact for our largest clients by providing tailored solutions that address their specific needs and challenges. This is why we developed OpenDoor for Amazon.OpenDoor represents a unique collaboration between WPP and Amazon, leveraging their respective strengths and visions. Every project, whether at WPP or Amazon, is designed to...

Checkatrade seeks a Workplace Experience Lead to foster a welcoming and inclusive atmosphere at the Moorgate, London office. This role centers on making the workplace a space where employees feel valued and connected, with a focus on daily experience and team collaboration. Key responsibilities Create and carry out workplace strategies aimed at improving employee satisfaction and engagement. Design and support programs that encourage collaboration and bring colleagues together. Partner with various departments to ensure the office environment reflects company values and helps everyone feel they belong. Role focus This position is based in Moorgate, London. The Workplace Experience Lead plays a central part in shaping the culture and supporting a positive, collaborative environment for all employees at Checkatrade's London office.

Join Capco as an Operational Excellence Lead in our Wealth Operations team. In this pivotal role, you will drive process improvements and implement best practices to optimize operational efficiency. Your expertise will help shape our strategies to deliver exceptional client services and enhance overall operational performance.