Director of Customer Relationship Management

Join Trainline as the Head of CRM, where you will spearhead our customer relationship management strategies to enhance customer engagement and loyalty. You will lead a team of dedicated professionals, utilizing data-driven insights to develop innovative CRM initiatives that drive business growth.

Your Role and Impact:At Elliptic, we believe that outstanding commercial operations stem from robust systems and insightful analytics. We're not merely tracking revenue; we're creating the infrastructure that empowers our teams to tackle financial crime effectively and at scale.As the Head of CRM, you will oversee our customer lifecycle architecture, ensuring that our go-to-market (GTM) technology stack grows in harmony with our strategic initiatives. Your role will bridge systems architecture and data analytics, maintaining the technical backbone while providing insights that influence decision-making across Marketing Automation, Sales, and Customer Success.This position transcends typical CRM administration; you will forge the links between our technical framework and commercial strategy, enabling Elliptic to scale efficiently while upholding data integrity and analytical precision that differentiate exceptional operations from the ordinary.

Join Swissquote, a leading online financial services provider, as an Institutional Relationship Manager. In this pivotal role, you will cultivate and manage relationships with institutional clients, guiding them through our innovative financial products and services. Your expertise will be instrumental in enhancing client satisfaction and driving business growth.

Legal & General seeks a Supplier Relationship Manager for the Asset Management team in London. The position centers on building and maintaining effective partnerships with key suppliers, helping ensure they consistently deliver value and meet agreed performance standards. Key responsibilities Manage ongoing relationships with major suppliers supporting the Asset Management division Monitor and improve supplier performance, focusing on service quality Work closely with internal teams to ensure supplier activities align with business priorities Spot opportunities to enhance value and encourage innovation throughout the supply chain

Join Intercom as a Senior Relationship Manager in our MidMarket division, where you'll play a pivotal role in fostering and maintaining strong client relationships. You will be responsible for understanding client needs, providing tailored solutions, and delivering exceptional customer service to drive business growth.

At Linear, we're dedicated to revolutionizing the software experience. Our mission is to empower product teams to excel by creating an exceptional issue tracking and project management tool that merges stunning user interface design with outstanding performance. Established in 2019, Linear has quickly become the preferred platform for over 20,000 companies to strategize and develop their products.As a fully remote company from the outset, Linear boasts a dynamic team distributed across North America and Europe. Our shared values include unwavering focus, swift execution, and a fervent passion for software craftsmanship. We are all creators at heart, deeply committed to delivering high-quality work.We are seeking a Customer Success Manager to nurture relationships with Linear’s key customers. As an integral member of our early team, you will establish foundational practices and ensure our customers maximize the value of Linear within their organizations. Your responsibilities will include onboarding new clients, providing continuous support and training, and cultivating robust relationships to enhance customer satisfaction and retention.Note: Although Linear operates as a remote-first company across the US and Europe, this position is based in London. We require someone who can work from our London office 2–3 days a week for close collaboration with our expanding sales team in the region.Key ResponsibilitiesDevelop and sustain strategic partnerships with key stakeholders at Linear's most significant accounts, acting as their primary technical advisor and account manager.Achieve product mastery across Linear's core platform, integrations, and API; create and execute customized workflows that address complex business challenges and yield measurable results.Oversee onboarding, configuration, and ongoing enablement; design solutions utilizing Linear's features, automations, and integrations to streamline customer operations and broaden adoption across teams.Serve as the voice of the customer within the company; convert customer needs into actionable product feedback, collaborating cross-functionally with product, engineering, and sales teams to influence roadmap priorities and resolve technical hurdles.QualificationsMinimum of 4 years of relevant experience in a technical customer-facing position.Experience in SaaS and startups is essential; adept at thriving in a fast-paced and adaptable environment.Excellent communication and interpersonal skills, with a proven ability to build relationships and influence stakeholders.Strong problem-solving abilities and a passion for helping customers succeed.

Role overview BlueOptima seeks a Director of Customer Success based in London. This leadership role guides the customer success department and plays a central part in helping clients reach their goals with BlueOptima’s services. What you will do Create and refine strategies to support customer success and retention Lead, mentor, and support a team of customer success professionals Collaborate with other departments to enhance the client experience Develop and maintain strong client relationships Ensure clients gain maximum value from BlueOptima’s offerings Requirements Proven experience managing customer success teams Skill in developing strategies that improve customer satisfaction and retention Ability to work well with colleagues across different departments History of building lasting relationships with clients Leadership that contributes to both team and company growth

We are seeking a dynamic and results-driven Invoice Finance Relationship Manager to join our team at Allica Bank. As a key player in our finance division, you will be responsible for developing and maintaining strong relationships with clients, providing tailored finance solutions to meet their needs. Your expertise will help our clients optimize their cash flow and manage their financial operations effectively.

About UsFor over 18 years, Equals Money has empowered over a million customers to efficiently manage their finances. Our award-winning suite of products enables low-cost, multi-currency payments across a variety of services, including travel money, transfers, currency hedging, and expense management. Our mission is to simplify financial management for our customers.We are devoted to providing exceptional value through cutting-edge payment technology combined with personalized expert service. To achieve this, we are looking for a talented Relationship Manager to join our dynamic team.With offices in London, Chester, Los Angeles, and across Europe, Equals encompasses three brands - Equals Money, FairFX, and CardOneMoney. You will be part of a close-knit team of diverse professionals who understand that different perspectives enhance customer understanding. Together, we strive to make money management simple and cost-effective for our clientele.About the RoleWe are thrilled to announce a new opportunity within our commercial BaaS solutions team, a rapidly growing segment of our business. We seek an engaging Relationship Manager to cultivate robust relationships with clients and internal stakeholders.The Relationship Manager will be responsible for offering informed advice, facilitating decision-making, swiftly addressing escalations, and ensuring overall client satisfaction. You will oversee the customer lifecycle from the initial stages of their implementation project through the first year and beyond.Your success in this role will hinge on your ability to establish positive, long-term client relationships and assist in identifying solutions that align with their needs. Given the growth nature of this sector, you’ll also be instrumental in defining improved workflows, uncovering efficiency opportunities, and implementing best practices.About YouYou will possess extensive knowledge and experience in International Payments and Card Issuing/Processing, having developed a deep understanding of best practices, systems, and tools in this domain.

At PagerDuty (NYSE: PD), we are at the forefront of Digital Operations Management, empowering organizations of all sizes to provide flawless digital experiences to their customers. Our platform is trusted by over 13,000 companies, including 60% of the Fortune 100, to navigate Digital Transformation, Cloud Migration, and DevOps Modernization. Prominent clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon rely on us. As we rapidly expand our capabilities in AI/ML and Automation, we are enhancing our adoption among Development, IT, Customer Service, Security, and various other teams.The Principal Customer Success Manager plays a pivotal role in engaging with key stakeholders to cultivate strong relationships, ultimately accelerating our customers' digital transformation journeys. This role involves working directly with customers of diverse market segments, sizes, and complexities, tailoring our solutions to meet their unique needs.

We are seeking a highly motivated and experienced Senior Relationship Manager specializing in Architecture, Design, and Fashion. This role will focus on building and nurturing relationships within the creative sectors, ensuring our clients receive unparalleled service and support.The ideal candidate will have a proven track record in managing key accounts, a deep understanding of the architecture and fashion industries, and the ability to identify and pursue new opportunities for growth.

Join Jobs for Humanity as a Part-Time Relationship Manager in Music, where you will play a pivotal role in fostering connections within the music community. Your mission will be to engage with artists, organizations, and fans, ensuring a vibrant network that thrives on collaboration and creativity.

Join our dynamic team at Real Recruitment Ltd as a Relationship Manager - Professional Membership. In this pivotal role, you will be responsible for fostering and maintaining strong relationships with our professional members, ensuring their needs are met and that they receive the highest level of service. Your ability to engage effectively with stakeholders at all levels will be crucial in driving member satisfaction and retention.

Are you passionate about ensuring customer satisfaction and driving success? Join Sitemate as a Strategic Customer Success Manager. In this pivotal role, you will act as the primary point of contact for our clients, facilitating their journey to maximize the value they receive from our solutions.Your responsibilities will include developing strong relationships, understanding customer needs, and collaborating with internal teams to ensure successful implementation and ongoing support. You will play a crucial role in helping clients achieve their goals through our innovative platform.

Join Hootsuite, a leader in social media management, as a Senior Customer Success Manager. In this pivotal role, you will be responsible for ensuring our French-speaking clients achieve their desired outcomes and maximize their use of our platform. You’ll serve as a trusted advisor, providing strategic guidance and support to enhance customer satisfaction and retention.Your expertise in customer relationship management and deep understanding of social media trends will empower clients to leverage our solutions effectively. If you're passionate about helping others succeed and thrive in a dynamic environment, we want to hear from you!

Role Overview The Director of Customer Success at uplearn leads the team responsible for customer satisfaction and engagement. This role shapes how users experience and benefit from uplearn’s educational platform. Main Responsibilities Develop strategies to help customers gain the most value from uplearn’s platform Build and maintain strong relationships with key stakeholders Guide the team in adopting and refining customer support practices What We’re Looking For Seeking a leader who inspires teams, drives results, and strengthens customer loyalty. Location London, England, United Kingdom

Role Overview The Scheme Relationships Specialist at Checkout.com manages and strengthens connections with major payment schemes. This position focuses on optimizing these partnerships to support business goals and improve service offerings for clients. What You'll Do Maintain and develop relationships with key payment scheme partners Support strategic initiatives to enhance client services Work closely with internal teams to align partnership goals with company objectives About the Team Work alongside colleagues who value innovation and high standards in the payments sector. The team is committed to delivering quality and driving progress for clients and partners. Location This role is based in London.

Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.

Join Allica Bank as Our New Business Relationship Manager - Squad Lead!At Allica Bank, we pride ourselves on being the UK’s fastest-growing company and the leading financial technology (Fintech) firm. Our mission is to empower established SMEs, a crucial yet underserved segment within the Fintech landscape.Established SMEs are the backbone of local economies, contributing over a third of our GDP. Unfortunately, they have often been overlooked by both traditional high street banks and contemporary fintech providers.Department OverviewOur goal is to revolutionize Relationship Banking for established SMEs by leveraging the best talent, products, and digital tools. We acknowledge that we're on a journey of discovery, and you will be instrumental in shaping our offerings.Since its inception in 2022, our Relationship Manager team has been expanding rapidly in line with the Bank's growth. A key part of our strategy is to ensure every customer who opens an account is assigned a dedicated Relationship Manager, delivering exceptional service.Beyond providing excellent service, our Relationship Managers cultivate profound understanding and trust with their customers, delving into their ambitions, goals, and motivations. They facilitate access to a range of Allica Bank products, including Business Current Accounts, Savings Accounts, Commercial Loans, Asset Finance, and Working Capital Facilities.Role OverviewAs a Relationship Manager at Allica Bank, you will play a pivotal role in new business acquisition as we continue to expand. Portfolios are strategically built to optimize this capability. You will establish and nurture a strong network of trusted SME advisors, including accountants, solicitors, and business organizations (note: commercial finance brokers are supported by our dedicated broker team). We expect our Relationship Managers to be esteemed partners and experts in business finance within their communities.This role is both hands-on and leadership-focused, emphasizing Growth & Business Development aligned with set objectives within your area, while also leading and developing a team of Growth-Focused Relationship Managers. The ideal candidate will have a proven track record in business development within financial services and experience in leading high-performance teams. This position offers an incredible opportunity for the right individual to shape their portfolio from the ground up and inspire a team to do the same.

Pension Insurance Corporation (PIC) is seeking a skilled part-time Third-Party Risk and Supplier Relationship Manager to join our dedicated TP&O team in London. This pivotal role involves actively managing relationships with third-party suppliers to ensure that risks are thoroughly assessed, mitigated, and managed in accordance with applicable laws, regulations, and internal policies. Our team leverages data-driven decision-making to lead strategic initiatives that yield measurable value to PIC. You will serve as a designated relationship owner, collaborating with various teams and functions across PIC to create a comprehensive third-party and supplier lifecycle — from due diligence and selection to onboarding, ongoing management, and renewal or exit.Key Responsibilities:Act as the designated Relationship Owner for both new and existing third-party and supplier relationships, ensuring robust processes throughout the entire relationship lifecycle.Lead compliance and governance activities for third-party and supplier engagements, ensuring strict adherence to laws, regulations, and internal policies.Work collaboratively across PIC teams to design and implement risk-mitigation strategies addressing financial, geopolitical, and supply chain risks.Oversee the third-party risk management (TPRM) program, managing the identification, assessment, mitigation, and continuous monitoring of third-party risks.Maintain a regular cadence of written and verbal communication regarding TPRM activities, risk exposure, and incidents for inclusion in senior management and Executive Committee reports.Cultivate and maintain strong relationships with key suppliers, acting as the primary contact and providing updates on SLA/KPI performance while driving continuous improvement.Identify and manage supply chain-related risks by developing contingency and mitigation plans.