Deployment Success Manager

Join FreedomPay, a leader in the global commerce technology space, as we transform how businesses operate across various sectors including retail, hospitality, and healthcare. Our award-winning Commerce Platform is renowned for its robust performance and security, having been the first to achieve PCI certification for Point-to-Point Encryption with EMV standards in North America. With a unified technology stack that spans multiple continents, we empower enterprises to provide consistent customer experiences worldwide. We pride ourselves on our dynamic work environment, competitive compensation, and comprehensive benefits package, all within a business casual atmosphere.We are currently looking for a detail-oriented Deployment Success Manager to play a pivotal role in managing client onboarding and deployment processes. As the primary contact for clients, you will guide them through the implementation journey, ensuring smooth transitions while coordinating with internal teams to manage timelines and resolve any issues. This position demands exceptional organizational, communication, and problem-solving skills, with the ability to juggle multiple projects while maintaining high client satisfaction. This role is based in our London office in Canary Wharf and offers a hybrid work arrangement.

Role Overview Shift4 Payments is hiring a Deployment Associate for the London GiveX Office at Kingfisher. This role supports the rollout of payment solutions, working closely with technical teams to deliver smooth client experiences. What You Will Do Assist with implementing and deploying payment systems for clients Work alongside technical colleagues to coordinate deployments Support the deployment process to keep systems running smoothly

At Scope, we are revolutionizing the $2 trillion compliance and regulatory landscape, empowering the physical world to innovate at an unprecedented pace. Heavy industries face a dilemma: how to balance safety and security with the need for speed and innovation. Manual standards are crucial for maintaining infrastructure quality; however, the hours spent on reporting findings are not.The billion-dollar testing, inspection, and certification (TIC) sector still predominantly relies on outdated methods like pen and paper, Excel, and Word, impairing the supply chain and stifling innovation. Each day, over a million inspectors assess infrastructure, factories, and goods using technology that has remained stagnant for decades. This reliance results in delays, errors, and substantial financial losses. We are harnessing AI to transform this reality, creating a future where inspections are instantaneous, accurate, and fully automated. Join us in making the impossible possible!We proudly collaborate with 7 of the top 10 companies in the TIC industry, achieving an impressive 8x revenue growth last year and are projected to reach $10 million ARR by 2026. Our clientele represents 21% of the UK GDP, including industry giants like Shell, AstraZeneca, and SpaceX. Our team consists of exceptional talents, including seasoned founders and alumni from prestigious firms such as DeepMind, Amazon, and McKinsey.In 2024, we successfully raised our pre-seed funding from Susa Ventures, a firm with a remarkable 1 in 10 unicorn hit rate (including Flexport and Robinhood). They re-invested at triple the valuation in 2025, contributing to our total of $4 million raised as we prepare for our Series A round in the coming months.Our mission is to empower inspectors with superhuman capabilities by developing report-writing tools that not only enhance their work-life but also significantly boost company profit margins by 10-20%, reduce reporting time by 80%, and effectively double their productivity overnight.As the Deployment Lead, you will play a pivotal role in spearheading our most critical AI deployments, while guiding and mentoring a team of elite Deployment Strategists. Your task will involve translating complex operational challenges into scalable solutions, acting as the vital link between hands-on client success and broader revenue and product strategies. This is a high-stakes, 1-to-100 scaling phase; your contributions will be crucial in expanding our accounts globally, standardizing our processes, and enhancing our go-to-market strategies across Europe and the Americas.

TL;DRDeducta is a dynamic startup that partners with some of the largest, most renowned companies in the world. With substantial funding, we are committed to addressing the significant business challenges that modern enterprises face.We are seeking a Deployment Strategist to work closely with our clients, effectively manage the deployment of our solutions, and ultimately drive value by assisting them in overcoming their most complex business issues. Your responsibilities will include:Overseeing enterprise data transformation projects from alignment with C-level executives to the execution of core project tasks.Fostering robust relationships with key project stakeholders while navigating them through the critical process of AI deployment. Location: London, UK. Our office is conveniently situated near London Bridge, and we prioritize in-person collaboration. Compensation: The total compensation for this position is £120k. Visas: We are prepared to sponsor a visa for the ideal candidate to join our team. Start Date: As soon as possible. What is Deducta?Deducta is a cutting-edge data intelligence platform tailored for global enterprises. We provide unparalleled insights into mission-critical data for the world's largest and most intricate organizations, beginning with spend data.We are at the forefront of major business transformations. Our partners leverage Deducta to achieve impactful results significantly faster. What is the role?As a Deployment Strategist, you will immerse yourself within our client organizations to tackle their most challenging business problems. You will assess and map their challenges, guide them through the deployment of our solutions, and ensure the delivery of quantifiable business value.Your responsibilities include:Managing large-scale data transformation initiatives with considerable autonomy, from advising C- and VP-level stakeholders to resolving technical challenges faced by core project participants.Delivering measurable business outcomes by driving projects from inception to deployment, while making informed decisions to maintain delivery schedules.Collaborating closely with colleagues in pre-sales and client stakeholders to fully understand business objectives, technical specifications, and operational limitations.Inspiring confidence and building strong relationships with client stakeholders at all levels as you guide them through the deployment journey.Success in this role entails:Taking ownership of high-stakes projects with our clients.Establishing yourself as a trusted advisor to executives at some of the largest enterprises globally. Who is the ideal candidate?We are on the lookout for a client engagement leader with high agency, equipped with strong quantitative skills and a proven history of delivering value to enterprise clients.

About UsPhysicsX is a pioneering deep-tech firm at the intersection of numerical physics and Formula One, committed to fast-tracking hardware innovation to match the pace of software advancements.We are developing an AI-driven simulation software suite tailored for engineering and manufacturing across cutting-edge industries. Our platform facilitates high-fidelity, multi-physics simulations through AI inference throughout the engineering lifecycle, unlocking unparalleled optimization and automation in design, manufacturing, and operational processes. This empowers engineers to expand the limits of what is achievable. Our clientele includes leading innovators in sectors such as Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.The RoleWe are seeking skilled Deployment Leads to join our customer-facing teams and serve as the essential link between PhysicsX and our clients. In this position, you will take ownership of the comprehensive deployment of our platform within various customer-owned infrastructure environments. You will collaborate closely with clients to grasp their distinct needs, constraints, and environments, ensuring successful platform adoption and deployment.This is a hands-on technical role that melds extensive infrastructure know-how with strong customer relationship skills. You will act as a trusted advisor, guiding customers through intricate deployments while working in tandem with our platform teams to address real-world deployment challenges.

About Northslope TechnologiesAt Northslope Technologies, we believe that the companies of the future will thrive on bespoke AI solutions tailored to their unique missions, rather than relying on generic SaaS products. Our team is dedicated to creating production-ready AI applications that empower our clients to function with the agility, scale, and profitability typical of top-tier software companies, regardless of their industry.We are pioneering a new approach: software that is as flexible as the businesses it supports, designed by engineers who possess a deep understanding of both coding and client needs. The RoleAs a Deployment Strategist at Northslope Technologies, you will play a vital role in addressing complex business challenges through innovative, data-driven strategies. Your daily responsibilities will include identifying crucial objectives for our clients and developing actionable workflows using their enterprise data that users will rely on to drive meaningful change within their organizations. You will work rapidly, often building solutions from the ground up, and help companies enhance their operations at an extraordinary pace.In this transformative role, you will serve as a crucial link between intricate data sets and strategic business results. You will collaborate closely with enterprise clients to devise creative solutions that catalyze significant operational improvements. Coding and deploying production software will be key aspects of your role, allowing you to leverage your full capabilities. What We Are SeekingCustomer-Centric Approach: A passionate commitment to ensuring customer success that goes beyond mere contractual obligations. You thrive on solving challenging customer issues and take pride in delivering impactful solutions.Analytical Mastery: A remarkable ability to dissect complex problems and formulate comprehensive, high-impact solutions that yield measurable business outcomes.Independent Work Ethic: A strong aptitude for self-directed work while maintaining a proactive stance in project management. You will drive results with the support of your team.Data Expertise: Proven skill in handling and extracting insights from both structured and unstructured large-scale datasets within production environments, coupled with a willingness to engage in coding tasks.Collaborative Skills: Exceptional interpersonal abilities that facilitate effective communication and teamwork between technical and non-technical stakeholders.Willingness to travel as needed.

Role Overview Dialpad is looking for a Forward Deployment Engineer based in London, UK. This role focuses on delivering smooth integration of Dialpad’s communication software for customers. Collaboration with engineering and product teams is central, as is deploying and tuning software in different environments to maintain strong performance and reliability. What You Will Do Work hands-on to implement and optimize Dialpad’s solutions for client deployments Coordinate with engineering and product groups to address technical challenges Monitor and improve software performance and reliability in customer settings Who Will Succeed Enjoys tackling technical problems and finding practical solutions Has a strong interest in technology and software integration Wants to make a direct impact on client success and efficiency

Join a Transformative CompanyPalantir Technologies is at the forefront of developing cutting-edge software solutions that facilitate data-driven decision-making and operational efficiency. Our innovative platforms empower organizations to create lifesaving medical solutions, predict and mitigate supply chain interruptions, locate missing persons, and much more.Our MissionThe role of Deployment Strategist is pivotal in harnessing data for impactful operational outcomes. Our clients approach us with the understanding that enhancing their data utilization is essential for safeguarding personnel, improving product quality, formulating effective healthcare strategies, and ensuring safe humanitarian assistance. As a Deployment Strategist, you will transform these insights into actionable strategies.If you are passionate about the transformative potential of data and technology, and possess the skills to apply this potential to complex challenges, we would love to connect with you.Key ResponsibilitiesIn your role as a Deployment Strategist, you will collaborate with a dynamic team of engineers, product designers, and fellow strategists to implement our software solutions for some of the world's most pressing issues. Your objective will be to distill disparate ideas into a unified understanding of critical problems, interpret data effectively, identify product necessities, comprehend user motivations, and pinpoint impactful opportunities.As a proactive problem-solver, you will immerse yourself in our clients' complex workflows, partner with their teams to explore data insights, and navigate the product landscape to facilitate scalability. Certain Deployment Strategists may also engage with internal Palantir teams to address internal challenges. This position demands a curious and analytical mindset, a keen sense of product intuition, and a strong capacity for user empathy to empower our clients in making informed decisions.

About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Join Our Mission at AronditeAt Arondite, we are a pioneering defence technology company focused on developing advanced software and artificial intelligence solutions to usher in the autonomous age. Our mission is to transform how organizations interact with robots, sensors, and autonomous systems while harnessing the invaluable data they produce. We are fueled by a strong commitment to uphold democratic values and firmly believe that a select group of talented engineers can create significant change. With our ambitious vision and robust funding, we are poised for long-term success.Your Role and ImpactAs a Deployment Strategist, you will be joining Arondite during a crucial phase of our growth. Our team comprises exceptional individuals who thrive on high-impact, technically challenging tasks and consistently deliver remarkable results. Collaborate with other brilliant minds to tackle some of the most pressing global challenges.Ownership from Day OneAt Arondite, there’s no corporate hierarchy. From your first day, you will have the autonomy to influence the design, functionality, and direction of our product offerings. We believe in hiring the best talent and granting them the freedom to excel; your ambitions are limitless.If you resonate with our mission and are eager to join a dynamic team of outstanding professionals, we encourage you to apply!Key ResponsibilitiesEngage with users to analyze workflows, identify pain points, and understand operational constraints.Identify and articulate customer challenges that align with our product vision for Cobalt.Work collaboratively with clients to prioritize the most critical problems to address.Design and guide iterative delivery plans that rapidly demonstrate value while alleviating user issues.Act as a liaison between users, product teams, and engineering to ensure solutions meet operational needs.Lead the technical delivery across interconnected workstreams.Translate business objectives into a structured roadmap with clear milestones, dependencies, and acceptance criteria.Advocate for a user-centric approach in all solutions.

At Scope, we are revolutionizing the compliance and regulatory landscape worth $2 trillion by automating what has traditionally slowed down the physical world. Heavy industries face a challenging balance between safety and security versus speed and innovation. While manual standards are essential for maintaining the integrity of our infrastructure, the extensive hours spent reporting findings are not.The billion-dollar testing, inspection, and certification (TIC) sector continues to depend on outdated methods like pen and paper, Excel, and Word for tracking quality and safety. This reliance hampers the supply chain and stifles innovation. Daily, over a million inspectors painstakingly evaluate infrastructure, factories, and goods using technology that hasn’t significantly evolved in decades. The consequences? Delays, inaccuracies, and losses amounting to billions. Our mission is to leverage AI to transform this landscape, creating a future where inspections are instantaneous, accurate, and completely automated. If you are eager to help turn the impossible into possible, we would love to hear from you.We proudly partner with 7 of the top 10 companies in the TIC industry, achieving an impressive 8x revenue growth last year and are on track to hit an annual recurring revenue (ARR) of $10 million by 2026. Our clientele accounts for 21% of the UK GDP and includes industry giants like Shell, AstraZeneca, and SpaceX. Our team is comprised of top talent, including visionary founders and professionals from renowned organizations such as DeepMind, Amazon, and McKinsey.In 2024, we successfully raised our pre-seed funding from Susa Ventures, which boasts a 1 in 10 unicorn success rate with investments in companies like Flexport and Robinhood. In 2025, they increased their investment at triple the valuation, contributing to our total of $4 million raised, with a Series A round planned in the near future.Our mission is to empower inspectors, developing innovative report writing tools that not only enhance their daily work experience but also boost company profit margins by 10-20%, reduce reporting time by 80%, and double their capacity overnight.What You'll Do:Strategic Planning & Execution: Develop and execute highly structured deployment plans, transforming complex client issues into actionable tasks.Creative Problem Solving: Tackle unforeseen challenges with innovative solutions, ensuring seamless project execution and client satisfaction.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

The procurement and supply chain sector is facing a monumental challenge, valued at $3 trillion, that has remained unsolved by the world's leading corporations — until now. At Magentic, we are pioneering the next generation of agentic AI systems designed to thrive within complex enterprise environments. Backed by Sequoia and developed by a talented team hailing from OpenAI, Meta, Revolut, NASA, and McKinsey, we prioritize speed and tangible outcomes. We are actively seeking individuals eager to contribute to building this innovative venture from its foundation.As a Deployment Strategist, you will be the driving force behind our customer engagements, overseeing projects from initial scoping to live deployment. You will serve as the vital link connecting our product with our commercial goals and our clients' success. This role goes beyond support; you will influence operational strategies at Magentic in the field.What You’ll DoYou will significantly influence both Magentic’s commercial trajectory and product evolution. This is a unique chance to help propel our company forward. As we expand, you may transition into product management, engineering, or leadership roles within customer engineering, or even sales, discovering your strengths along the way.Forge strong partnerships with our key customers—renowned names in the enterprise manufacturing sector.Analyze extensive, unstructured data to uncover hidden value for our customers and assist in configuring our product to highlight that value.Engage directly with executives and operators—conduct whiteboarding sessions, translate ambiguous requirements into concrete specifications, demonstrate our product, and provide user training.Contribute to our strategic roadmap—collect insights from customers to identify and prioritize the most critical new features and products.You Might Be a Great Fit if YouPossess 5–6 years of experience in a customer-facing engagement or delivery role.Have successfully managed complex, multi-stakeholder projects at senior levels, adapting to shifting customer priorities.Exhibit a commercial mindset: monitoring outcomes rather than just activities, with an understanding of how successful deployments impact revenue.Thrive in early-stage ambiguity—capable of creating structure in uncharted territory and making decisions with incomplete data.Communicate effectively, both in high-level discussions with VPs and in written handovers for colleagues.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

At Meter, our mission is to revolutionize internet infrastructure by ensuring our network deployments are meticulously designed for optimal performance and scalability. As a Deployment Engineer, you will play a pivotal role in transforming customer requirements into comprehensive wired and wireless network designs utilizing Meter's proprietary tools. You will spearhead technical decisions throughout the design and deployment processes, while also supporting our clients during the network activation and validation stages. Your expertise will significantly enhance the efficiency of our deployments and elevate customer satisfaction, enabling Meter to expand and meet the increasing demand for dependable internet solutions.Your Contributions Will Include:Crafting high-performance and resilient network designs: Develop innovative wireless and wired network architectures using Meter’s specialized toolkit.Guiding essential technical decisions: Lead critical network-related decisions during both design and deployment phases until the network is fully operational and validated.Facilitating network activation: Troubleshoot and support critical devices and network operations during the activation phase to ensure a seamless customer experience.Assisting with On-site Installations: Travel to complex client locations as necessary to support successful installation and validation efforts.Collaborating with cross-disciplinary teams: Partner closely with Deployment Project Managers, Sales Engineers, and Product Engineering to innovate the next generation of Meter’s deployment and networking products.Why Join Meter?In a world where the internet powers our daily lives—from emails and online shopping to video calls—traditional networks have remained unchanged for decades, often being fragile and convoluted. At Meter, we are committed to building superior networks from the ground up. Our team has engineered everything from enterprise-grade hardware to intuitive software and streamlined operations, all aimed at delivering exceptional outcomes for our clients. Today, we deploy these advanced networks at scale, serving reputable organizations such as Bridgewater, Lyft, and Reddit, ensuring their teams remain connected and productive.Our vision at Meter is straightforward: we anticipate that the use of the internet will only increase. We are confident that our cutting-edge networking stack is poised to facilitate this growth, making internet usage as seamless and reliable as utilities.

Supported by prominent Silicon Valley investors, Peregrine Technologies empowers public safety organizations, local and state governments, federal agencies, and private-sector entities to tackle societal challenges with unmatched speed and precision. Our AI-driven platform transforms fragmented and isolated data into actionable operational intelligence, delivering critical information that facilitates timely, informed decisions and enhances outcomes at every level. Currently, Peregrine serves hundreds of clients across over 30 states and two countries, impacting more than 125 million individuals as we broaden our reach into enterprise markets and international territories.Role OverviewAs government agencies rapidly adopt our solutions, we are seeking execution-focused leaders to guide product deployment and drive customer success. Our Deployment Strategists play a pivotal role in our business model, acting as the conduit for product implementation and enabling feedback loops for sales, marketing, and product development.In the role of Deployment Strategist, you will:Identify operational workflows where our solutions can deliver significant impacts for our clients.Develop products, data models, and data pipelines that empower our customers to execute these workflows effectively.Establish strong relationships with customer executives to align Peregrine’s efforts toward their most pressing operational challenges.Deliver our product to clients with unparalleled quality and speed in high-stakes, mission-critical settings.Your ProfileYou are enthusiastic about coding solutions that ensure our customers access the right information when and where they need it.You have a passion for developing elegant solutions to complex data modeling challenges, unlocking value from disparate data sources.You are an independent leader who thrives on discovering innovative product, workflow, and business opportunities.You build and nurture long-term relationships with customers and colleagues alike.You are an empathetic listener who values customer feedback.You communicate clearly and effectively, with a knack for persuasive storytelling that resonates with executive stakeholders.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.